Infraon Desk OverviewUNIXBusinessApplication

Infraon Desk is the #14 ranked solution in our list of top IT Service Management (ITSM) tools. It is most often compared to Motadata IT Service Management: Infraon Desk vs Motadata IT Service Management

What is Infraon Desk?

With its light-weight codes, Infraon DESK can not only integrate with any existing tools in your datacenter, but also act as an Umbrella Manager for managing all your supporting IT tools on a single unified dashboard.

Infraon Desk is also known as Everest Service Manager.

Buyer's Guide

Download the Help Desk Software Buyer's Guide including reviews and more. Updated: September 2021

Infraon Desk Customers

Airtel, BSNL, Cloudnine, D-Vois, Geojit, Indian telco

Infraon Desk Video

Pricing Advice

What users are saying about Infraon Desk pricing:
  • "The pricing model is very competitive."
  • "The price of this solution is reasonable and it was well within my budget."

Infraon Desk Reviews

Filter by:
Filter Reviews
Industry
Loading...
Filter Unavailable
Company Size
Loading...
Filter Unavailable
Job Level
Loading...
Filter Unavailable
Rating
Loading...
Filter Unavailable
Considered
Loading...
Filter Unavailable
Order by:
Loading...
  • Date
  • Highest Rating
  • Lowest Rating
  • Review Length
Search:
Showingreviews based on the current filters. Reset all filters
KB
Operations Head at a comms service provider with 201-500 employees
Real User
Top 20
Helps us monitor customer ticket SLAs and enables us to understand why SLAs are missed and to improve our processes as a result

What is our primary use case?

We are a technology company providing services using satellite for last-mile connectivity. We have 80,000-plus end-miles and provide connectivity within India only. These 80,000 nodes are VSAT (very small aperture terminals). We are using the solution for a service desk model to help manage customer complaints through our ticketing system. We have it on our own cloud. Initially, it was a hosted and physical-server model, but now we are using a combination of our physical server as well as our own cloud. It is within our own infra.

Pros and Cons

  • "There are a few dashboards and they are helpful because, in our organization, we have different groups of people who need different kinds of dashboards... as head of network operations, I need a top-level view. I want to see how many calls are open and how many calls are pending, on average, and some trend analysis. Whereas a manager in my team might like to see slightly more detail."
  • "The reporting is okay, but it doesn't give you reports that make you say "wow," like you might see from a tool like MRTG or PRTG whose reports give you a good feeling. The detailing is not there in the Infraon Desk reports and there are no graphical elements in them. The reporting is slightly weak and needs to be improved."

What other advice do I have?

The key to a seamless implementation and to getting the best out of this product is that you need to understand the product's entire capabilities. There are a lot of features. It's like when you're purchasing a new mobile phone. You look for multiple features but, at the end of the year, you find that you aren't using 50 percent of the features. So understand what you are looking for, and then draw up your solution in consultation with Everest. Explain to them, "This is how my process works," and have them explain how that process can fit their model. And take the basic hand-holding before…
HJ
IT Service Delivery at a tech services company with 1,001-5,000 employees
Real User
Top 20
Customizable, easy to manage using a single dashboard, but the features in my version are quite basic

What is our primary use case?

This product is used for our entire IT ticketing system. We are now going to be using a module for IT asset management and I have started working with incident management. In two weeks from now, when we transition to version 3.0, I will be implementing change and problem management functionality. We have three departments that use the same ticketing tool.

Pros and Cons

  • "Infraon Desk is very flexible in nature and can be customized for my needs. The fact that I can customize it the way I want is the best part of the tool for me."
  • "Better connectivity and integration with more collaborative platforms would be helpful."

What other advice do I have?

I am currently working on Version 1.0 but in two weeks, the company will be upgraded to version 3.0. It has much more advanced features available and the upgrade is already in progress. One of the features that I am looking forward to in the latest version is the chatbot. Having a bot say "Hi", and then take the inputs and automatically raising a ticket is something that will be very helpful. My advice for anybody who is considering this product is to explore it. Many people have not tried it and instead, implemented something that they have used before, or have heard about, such as…