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Infrascale Backup & Disaster Recovery OverviewUNIXBusinessApplication

Infrascale Backup & Disaster Recovery is #2 ranked solution in top Disaster Recovery as a Service providers, #12 ranked solution in top Cloud Backup tools, and #18 ranked solution in best Backup and Recovery Software. IT Central Station users give Infrascale Backup & Disaster Recovery an average rating of 10 out of 10. Infrascale Backup & Disaster Recovery is most commonly compared to Veeam Backup & Replication:Infrascale Backup & Disaster Recovery vs Veeam Backup & Replication. Infrascale Backup & Disaster Recovery is popular among the small business segment, accounting for 89% of users researching this solution on IT Central Station. The top industry researching this solution are professionals from a computer software company, accounting for 36% of all views.
What is Infrascale Backup & Disaster Recovery?

Infrascale overcomes the complexity of creating backup and disaster recovery solutions without sacrificing performance and reliability. We provide fast, secure recovery that enables customers to feel confident that their data is fully protected from any type of disaster, whether it be operational, environmental, or malicious. Infrascale provides data protection for SaaS applications, endpoints, and servers.

SaaS BACKUP

Protect Microsoft 365, Google Workspace, Box, Dropbox, and Salesforce data from accidental deletion and malicious attacks. Infrascale Cloud Application Backup (ICAB) provides customers with essential data protection that isn’t included in their SaaS provider’s limited retention policies. It also protects the broadest set of SaaS applications and delivers ease of use and ease of deployment.

ENDPOINT BACKUP

Direct-to-cloud backup and recovery solution for endpoints. Infrascale Cloud Backup (ICB) provides unlimited retention and version history, MSI installer and single pane of glass management, and ransomware anomaly detection. This delivers ease of use, ease of management, and protection from cybersecurity threats.

SERVER BACKUP AND DISASTER RECOVERY

Boot ready in minutes to run your systems when they go down due to any reason including server crashes, ransomware attacks, or natural disasters. Infrascale Backup & Disaster Recovery (IBDR) provides boot-ready time for failover that averages 2 minutes as well as unlimited disaster recovery and failover testing. In order to eliminate downtime and data loss, IBDR also provides a centrally managed Infrascale Management Dashboard.


Infrascale Backup & Disaster Recovery is also known as Infrascale Platform.

Infrascale Backup & Disaster Recovery Buyer's Guide

Download the Infrascale Backup & Disaster Recovery Buyer's Guide including reviews and more. Updated: November 2021

Infrascale Backup & Disaster Recovery Customers
  1. MSPs servicing small and mid-size companies
  2. VARs servicing mid-sized companies
  3. Direct SMB or mid-sized companies
Infrascale Backup & Disaster Recovery Video

Pricing Advice

What users are saying about Infrascale Backup & Disaster Recovery pricing:
  • "The appliances have different prices because of storage, size, and memory. For example, the older machines support more virtual machines, whereas the new one only supports one virtual machine. As we have purchased the later appliances, they have probably been a little bit more expensive because they have to be good enough to keep the business running if the physical server goes down. We learned our lesson from the one that went down when we tried to run products and it wasn't quick enough."
  • "Infrascale's pricing, to me, was outstanding and was one of the major factors in my decision to go with Infrascale... My customer had a different solution before and his monthly payment was three times as much as the payment he now has with Infrascale."
  • "Pricing of the product could be improved. It definitely makes it a harder sell. They will usually end up getting close to the price we need, but I have to go through everybody to get the price reduced. Their list pricing is significantly higher than that of other solutions."
  • "It is super competitive. It is worth taking a look at it from a licensing and pricing perspective."
  • "The licensing is based on how much data you have plus what appliances you need."
  • "You get unlimited clients and buy a bucket of space. In addition to the standard fees there were setup fees."
  • "The pricing is fair, and they are interested in working with MSPs as part of their market."

Infrascale Backup & Disaster Recovery Reviews

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Stuart-Smith
Technical Director at Computer Driven Solutions
Real User
If the physical hardware has a problem, then we can utilize this appliance, turn on the virtual machine, and carry on running the business while correcting the issue

Pros and Cons

  • "The recovery of data is the most valuable feature. The software backup, which is just a program that gets installed on a server, can back up to the cloud. You can install that on a server or PC, and that will simply back up a user's files and folders. If it is installed on the server, we just back up the relevant data. Recovering that, if there has been a malicious attack on a business or anything like that, has been invaluable in the past. The good features about that are obviously, if the physical hardware has a problem, then we can utilize the appliance, turn on the virtual machine, and carry on running the business while we put the hardware back and correct the issue."
  • "When you are ordering hardware appliances, they have to be delivered from America. In the past, hard drives on the appliance have been simple SSD drives that are installed. However, they don't have a local supply for the SSD drives in the UK. They have to be exported from the US, arrive, and then I have to go and install them. Then, they will rebuild it from their side of things. However, I could order that same SSD drive online and get it the next day. So, I have to wait days for things to come when I could get the exact same drive the next day in the UK, if I wanted to. That causes a bit of a problem. I don't know how many businesses they have in the UK, but I do think that having to import stuff from the US is a time-consuming problem. If there was a holding in the UK, then we wouldn't have that delay in time."

What is our primary use case?

We are an IT support company, so we resell IT and support services. It is our customers who have installations of disaster recovery appliances and cloud backup solutions.

We are our customer's IT support company. We are the ones who implement and support it. Our customer pays the bill, but we do all the support, looking after it. I do not back my own data up on Infrascale, but I definitely back up my customers' data.

We sell and support two products for our customers. We have four disaster recovery appliances onsite that then back up to the cloud from the appliance. We also have quite a few people on just the cloud backup. So, we use cloud backup and DRasS, which is disaster recovery as a service.

When there is an appliance-type installation, which is a physical hardware installation, we go to the site and install a piece of hardware. That piece of hardware communicates with their servers onsite. Their servers are hosts with virtual servers built onto them. The complete virtual machine is backed up maybe twice or three times daily to the hardware appliance provided by Infrascale. That could then become a replacement for the server, if the server had a physical problem and needed to be shut down. We can turn the physical server off onsite, go to the appliance provided by Infrascale, boot up the virtual machine on the appliance, and then it would run the business as if the server were still running. So, it is hardware redundancy for the server.

It backs up the virtual machines, backing them up and all the files. So, it can be a data recovery tool as well. Also, if the entire building burnt down, we could jump onto the version in the cloud, boot that up, and people from all around the world could log into that server to carry on working.

Imagine an appliance, similar to installing a second server, that backs up a virtual machine to the appliance. It has disk space on the appliance, then it backs up that virtual machine from the appliance to the cloud. Our cloud is based in the UK, which is also provisioned by Infrascale. So, we implement that sort of system, which is a little bit like SaaS, but it is a disaster recovery solution. We also have cloud backup, which is a software installation to a server, that then backs up certain files and folders through a cloud provision somewhere in the world.

We are the actual customer because we sign for these products, and our customer doesn't. We are the actual people who lease these things from them.

How has it helped my organization?

Now, if one of our businesses has an issue, I am confident that we would be able to get them booted and running within a couple of hours. It would affect their business, but it is a disaster recovery scenario, so there has obviously been a disaster. 

What is most valuable?

The recovery of data is the most valuable feature. The software backup, which is just a program that gets installed on a server, can back up to the cloud. You can install that on a server or PC, and that will simply back up a user's files and folders. If it is installed on the server, we just back up the relevant data. Recovering that, if there has been a malicious attack on a business or anything like that, has been invaluable in the past. The good features about that are obviously, if the physical hardware has a problem, then we can utilize the appliance, turn on the virtual machine, and carry on running the business while we put the hardware back and correct the issue.

The Boot Verification feature gives you a snapshot picture to tell you what would happen if a virtual machine was booted. From that, you can tell whether the backup was successful. 

I find the dashboard fairly straightforward. It is fairly in-depth from day one. The more you use it, the more you get used to it. I find it fairly straightforward now for making some limited changes that won't really cause any problems. It has a good user interface.

The speed of the solution’s restore functionality is very quick. It works a treat and does the job perfectly. I don't think we have ever come to the point of thinking the product isn't quick.

What needs improvement?

We did have a major problem last year in March. Somebody attacked some servers being supported by Infrascale and managed to wipe the servers as well as wiping the appliance. However, they didn't manage to wipe the cloud. So, what was on the cloud had to be downloaded to the appliance again. The customer was probably down for about three days. This was a very difficult situation for us to be in.

I think somebody had accessed the server, could get onto the appliance, and see what it was because we had saved the password. Now, I know better than to save the password. Also, the password was still the default password. With the new implementation, it makes you change the password so you can't keep the default password. However, four years ago, when we implemented it, the default password was still on that appliance when that appliance got wiped by somebody.

While this would be a very worst-case scenario, I don't blame Infrascale for the amount of time that it took. However, it was difficult for us because we were trying to placate our customer, which was difficult, because they have a 25 million pound turnover business. They were not happy, but we are still working with them. 

I think I'd be more confident now dealing with the problem. Plus, we monitor the systems more closely. Whereas, previously, I presumed that everything was going well without really checking. Now, I have learned that I need to be on top of any issues. So, I am checking the appliances and cloud solution backups daily. So, we are a bit better switched on with supporting it.

When you are ordering hardware appliances, they have to be delivered from America. In the past, hard drives on the appliance have been simple SSD drives that are installed. However, they don't have a local supply for the SSD drives in the UK. They have to be exported from the US, arrive, and then I have to go and install them. Then, they will rebuild it from their side of things. However, I could order that same SSD drive online and get it the next day. So, I have to wait days for things to come when I could get the exact same drive the next day in the UK, if I wanted to. That causes a bit of a problem. I don't know how many businesses they have in the UK, but I do think that having to import stuff from the US is a time-consuming problem. If there was a holding in the UK, then we wouldn't have that delay in time.

When they export stuff to me from the US, invariably the delivery company (called DHL) is looking for EORI numbers that we don't have. So, they try to involve us in the export of it, and it has nothing at all to do with us. We are simply the customer. If I had to moan about anything, that would be it.

Where the dashboard is concerned, I am okay with it. I am looking at one now and understand what I am looking at. When you first get in it is difficult, but I do believe that they now offer certain training for it. Given the fact that we are trying to support our customers in the UK, it is good to have the knowledge about it, know what you are looking at, see what the size of the protected bytes are, and understand it a little bit better. I have been doing IT support for implementations for the best part of 30 years, and it took me a bit of time to get my head around some of the way things are done.

For how long have I used the solution?

I have been using Infrascale for over four years, since April 2017.

What do I think about the stability of the solution?

It is very stable. I have never had any problems with the software. If we install the software on anything, it does what it says on the tin, which is that it will run a backup at a certain time. 

There are some issues with the software backup. Those issues are it cannot back up from an installation onto a server nor can it back up redirected folders on a server. Because when you install the software onto the server. you are installing it as an administrator on the server. However, an administrator account on a server does not have access to a user's redirected folders. 

The user is actually the owner of that folder on the server, even the administrator can't break into that. While you can force your way in, it basically breaks the policy, so we don't try to do that. If we had to, we could. However, out-of-the-box, installing software onto a server, it does not back up people's redirected folders. Now, if you are a user that saves a lot of files and folders onto their desktop, you get redirected back to the server. Essentially, you are missing quite a bit of data to be backed up. So, we do get a lot of errors based on that. We have found a little bit of a workaround. However, that workaround doesn't always work either, causing problems.

I check daily that the backups have gone through. If the backups aren't working correctly, I log onto the appliances and check why the appliances haven't backed up correctly. If it is something that I don't quite understand, then I will pass that down to the support at Infrascale. Where the appliance and cloud backup are concerned, there is very little maintenance to do. 

What do I think about the scalability of the solution?

We have had problems with this. Again, this is down to us not really understanding the product in the first place. In the case of the company, where we had problems with last year, when it came to bringing the VMs onto the appliance, we had to download them from the cloud. We got the VMs back onto the appliance, then we found that trying to boot them and the hardware was insufficient to support their product. So, the product ran like a dog when it was booted up on the appliance. So, it was unusable for the customer. That was down to us. When we were trying to size the product, it was a misunderstanding of, "What would be the minimum that would allow this server to run?" Well, we know that the minimum a server will run on is 8 GB. However, when the customer's product is on there, 8 GB is insufficient to run the server. So, it caused some problems.

One of our companies, who has had the product for three years, is at the point where I don't think the appliance has now got enough space to back up what they have. The only way that we can do anything with it is to keep getting rid of backups, which we probably shouldn't do, but that is what we are going through at the moment. So, we have to really micromanage the backup that is happening so it doesn't go over. The customer could upgrade it, but our customer isn't realistically going to put his hand in his pocket and pay any more at the moment.

For all the people that we have on it, we have six terabytes of space in the cloud for the cloud backup solution as well as four appliances. I am the one who looks after all of it. I monitor it, and if there is a problems, then I deal with it. The guys who work for us run the IT support side of things, and I look after the backup side of things.

We have a couple of thousand endpoints. We are quite a small IT support company.

How are customer service and technical support?

I am perfectly happy with the support that I receive from Infrascale. The technical support is very good. I deal mostly with one guy there called Maxim. He understands what the issues are and is very helpful. I mostly deal with one guy there, who is fantastic. 

They work in the Ukraine, so there is a little bit of a language barrier. When we first started working with them, I found it very slow to get my message across. Things have improved. What they have done is given a certain person for me to always deal with, which suits me and I'm happy with that. You develop a bond with the person and know that they understand your systems. Previously, when we first started, we could get anybody. Then, we would have to go through the same process of explaining things all over again. To start with, it was like pulling your own teeth out, but now it's improved.

They are proactive to the point that Maxim will check my system. If he sees something he will log a call with his own support desk. He phoned me up the other day, and I said, "Hello Max, how are you doing?" He said, "Yeah, good." I said, "I've seen a ticket was logged, but I haven't logged it." He said, "No, I logged it for you. Because I noticed something was getting high, and I wanted to have a chat with you about it." That is great, because that is proactive monitoring.

When we first started to do the appliances, I really didn't understand what the service was. I thought it was a managed service for backups. I didn't realize that it would be me who would be managing it. But, the more I have been involved in it, the more I have become accustomed to managing all of its appliances and installations. I take the responsibility for making sure that it works. Support-wise, it has improved. I have seen the business improve over the last 12 months. I think the business got sold or bought out. However, there have definitely been recent improvements with the support.

If I am ever going to do anything that I think is outside of my remit, I will contact support and go through one of their support guys.

Nobody from Infrascale has ever phoned me up and said that they want to test anything.

Which solution did I use previously and why did I switch?

We used Veeam Backup. Mostly, we would use Windows Backup to USB drives.

I switched to Infrascale because I wanted a solution that gave me what I was looking for. Backing up to the cloud directly from your server causes slowdown. I wanted something that would allow me to have an item onsite where we could quickly back up, then slowly back it up as needed for it to be in the cloud, as long as it did the job. I checked online, had a look at what customers were using, and read through some stuff for Infrascale. It just clicked that it seemed to have what I was looking for. So, I contacted them and never had a problem. I did the due diligence myself, so I am happy with it.

How was the initial setup?

Now, the initial setup is simple. Years ago, when we first started, it wasn't simple.

I installed an appliance yesterday and had it installed within an hour. From the box to the customer's site, it was installed and ready for the next stage. Then, one of the implementation guys from Infrascale gave me a call, and we liaised with each other because they like us to set it up. 

They tell me what they would like me to do. Now, the setup is much easier than it was when I very first had an appliance. It seemed to take forever when I first had an appliance. However, yesterday when I did it, it took no longer than an hour.

Because I have implemented these a few times now, I have a bit of knowledge based on some of the things that you come up against when it comes to making it all work exactly the way you want. There were things yesterday that I knew we should check to make sure it was working, because a couple of the backups failed to start. I actually told the guy at the other end, "Let's try this." So, we tried something and made it work because of the knowledge that I have built up. It is a lot easier than what it used to be, because it used to be difficult. Now, out-of-the-box, it is fairly easy.

When we install a hardware server, we build that hardware server with virtual machines on it. The hardware physical server would be clustered at the host with Hyper-V installed on it. Then, we would build the virtual machines on it, and those virtual machines are essentially the servers that are onsite. For customers of a certain size, we wouldn't suggest this because it is quite expensive for our customers per month. It is a fairly expensive product. However, for customers of a certain turnover, we would suggest this. We would explain to them in full what the disaster recovery solution offers. What we say to our customer is, "Our backup strategy would be to backup between two and three times a day, which would be before business starts, as business ends, and during business hours." So, any one of those would be bootable and the files are recoverable from three sections of each day. So, that is our backup strategy, which is really based on the appliance. 

What about the implementation team?

I help with the implementation. In fact, I implemented one yesterday with some of the guys. Sergei is the implementation guy. So, we did an implementation of an appliance yesterday. I do a lot of the support for my customer, utilizing the support services of Infrascale. I deal with a guy called Maxim on a lot of cases. I deal with it directly with the guys at InfraScale. 

They have never physically tested any of our systems. Infrascale has never tested anything. I have never had a phone call with them to say, "We want to run some tests on something." We have installed the stuff, but they have never tested it. There are no tests.

What was our ROI?

I make sure that this all works. While it does cost a lot of money, it is a good service. I am well bought into what it can do, because as much as it protects the customer, it protects me as well. If we had not had this solution 12 months ago, then the company that we support would no longer want us to work with them, because they would have nothing at all. So, it saved us.

What's my experience with pricing, setup cost, and licensing?

We pay 600 pounds per month for six terabytes of cloud storage and backup. This is a fixed cost of 100 pounds per terabyte.

We pay 752.50 pounds for two appliances, one of them costs 301 pounds per month and the other one costs 451.50 pounds per month. 

Another appliance costs us 327.60 pounds. 

The newest appliance that we installed yesterday is costing us 511 pounds per month because it has better speed and memory. 

The appliances have different prices because of storage, size, and memory. For example, the older machines support more virtual machines, whereas the new one only supports one virtual machine. As we have purchased the later appliances, they have probably been a little bit more expensive because they have to be good enough to keep the business running if the physical server goes down. We learned our lesson from the one that went down when we tried to run products and it wasn't quick enough.

What other advice do I have?

I push it in my own business. I wouldn't do that if I didn't think it was any good. I would definitely advise others that it is a good product.

If you want to back up redirected profiles on a server, you have to go into the scheduler and change the event in there to be a system event, and not run it as an administrator. That is the best thing that I learned, because that enables you to back up redirected folders. However, if you sign up for Infrascale, even they don't know that. So, you can get it to work, but it takes a bit of messing about to do it. If I had to say to somebody, "Get Infrascale, put it on your server, you can back the data up, and then you can back up the user profiles. You will need to go into the scheduler and change it for the task to run as a system event, and not as with administrator rights. It has to run as a system, and it will then work."

The speed of Infrascale’s backup functionality is good. I have had no complaints. The speed of backing up to the cloud using the software solution is based on the speed of the server at one end, how quick it can run the program, and the upload speed of the site. Realistically, that has nothing to do with the solution provided by Infrascale. Where the appliance is concerned, because the virtual machine is backed up to the appliance, there is no lag on the servers from the appliance, which then backs up to the cloud. That is based on the speed of the customer's bandwidth, because that is how it gets into the cloud. Solution-wise, I think the speed of it is just fine.

The speed of recovered documents is more based on a customer's broadband.

After a few weeks, anyone working with Infrascale should really understand the product, and it should be fairly straightforward. 

We offer it to all our customers. It depends on whether they are prepared to spend any extra money on the solution. So, any new customer who comes onto us, we suggest that they have an offsite cloud data backup that will protect their data only in the cloud. Then, should anything happen, it's recoverable to a drive and we would be able to give it back to them. Backup is a service, and it's also something that they can do themselves locally. We do try and get as many customers onto it as possible because it helps us.

There is a slight language problem. It is a bit hard for people to initially get used to, because support is in the Ukraine. I think the language barrier would mark it down one point, but it is a nine out of 10 for me.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Hans Seidl
President at Let Us Deal With IT, LLC
Real User
Very quick boot-ready failover in DR situation means less downtime and a lot less loss in business revenue

Pros and Cons

  • "The Infrascale Dashboard is very easy to understand, has a good overview, and gives me access to all my appliances without having to have a local VPN connection to the individual clients. It makes it very easy to find my way around."
  • "The only thing I would suggest, and I have talked to my manager about it already, is that they should have a direct backup-to-cloud solution. It should be something that does not require me to do an image backup, and then individual file and folder backups, to be able to restore individual files."

What is our primary use case?

My clients need a successful, reliable disaster recovery solution that works well. They're using it for backup on-prem, to restore individual files if needed, and in case a physical server dies, so that they can spin up a virtual server within a couple of minutes. That way, they make sure that there is no interruption in service. We also use it to put up all those virtual servers in the cloud. If the company has to declare a disaster on-prem, they can actually work in the cloud within five to 10 minutes, so that they don't lose any business. It is really specific for on-prem environments because the cloud can run everything.

How has it helped my organization?

I have a client who had a server issue after a Windows update, the server blue-screened. We were able to spin up the equivalent in the Infrascale environment right away and they were able to do business as usual. We were then able to fix the local machine, get the server reinstated, and then restore the most recent backup to the machine on-prem. Everything worked without any incident.

The time it takes Infrascale to deliver a boot-ready failover in a disaster recovery situation is very quick. This will result in a lot less downtime and a lot less loss in business revenue, since many machines are very business-critical and need to be up and running as quickly as possible. With other solutions on the market, which do not give me the five-to-10-minute ready-time for disaster recovery of a server, my clients would lose a lot more money.

What is most valuable?

Among the most valuable features are

  • regular backup 
  • individual file restores
  • disaster recovery, with the ability to spin up a VM within a short period of time.

It is also very important to our clients that Infrascale's Critical Server Insurance feature protects physical and virtual servers, including Windows, Linux, VMware, and Hyper-V. It's part of the total solution they offer that covers every server infrastructure you can imagine. They all get backed up into a virtual environment, which is fantastic. It's totally hardware-independent.

Similarly, the fact that that feature allows you to spin up locally or in the cloud, on demand, without declaration or extra fees is key. If I have a physical server go down locally, I can instantly put up this machine on-prem and it would replace the broken machine within a couple of minutes.

The Infrascale Dashboard is very easy to understand, has a good overview, and gives me access to all my appliances without having to have a local VPN connection to the individual clients. It makes it very easy to find my way around.

In addition, the backup and restore speeds are outstanding. The algorithm they use to migrate their data back and forth between the cloud and local appliances is great. Generally, it takes hardly any time to get a file restored to the original place on the server.

What needs improvement?

The only thing I would suggest, and I have talked to my manager about it already, is that they should have a direct backup-to-cloud solution. It should be something that does not require me to do an image backup, and then individual file and folder backups, to be able to restore individual files.

For how long have I used the solution?

I have been using Infrascale Backup & Disaster Recovery for at least five years. I'm an Infrascale partner and I deploy it for my clients.

What do I think about the stability of the solution?

I'm very happy with the stability of the solution. I have had very few issues. 

One client has had the appliance for five years and we never had any hardware issues. There were a couple of firmware releases that caused a hiccup within the backup solution, but support was very quick to address those things, and even do hot-fixes for the specific appliance to get us going again.

What do I think about the scalability of the solution?

Scalability is connected to hardware. When you sign up with Infrascale, there is a sheet where you provide your information and they configure the machine for you. Sometimes, growth projections concerning data or servers can change. For example, if a company grows 50 percent, instead of the projected 10 percent per year, there might be an issue where you have to replace the appliance earlier. I have not run into this issue and I don't know exactly how they would handle it if it happened.

How are customer service and support?

There was a time when there was great room for improvement in Infrascale's support. This area has significantly improved over the last couple of years. Support has really started to shine during that time. Now, it's a pleasure to call support and get help and assistance. Before the turnaround, it was a pain. You just didn't even want to call them. You wanted to exhaust every other option first, locally, because you understood that the people in support were not going to be able to help unless they escalated it to the second or third level. The amount of time and patience it took, on my side, was just unacceptable.

The level of commitment of the support team, recently, has been great. It's very nice and gives me a lot of confidence when offering this solution to customers, because support really is doing an outstanding job now, helping and assisting as quickly as they can. The communication is outstanding and the follow-up is outstanding.

If they resolve an issue, they follow up the next day, if I don't get back to them in time. It's hard to say they're proactive as a support team, because you usually get support if you have an issue or a problem. They do, however, now notify customers when there are some changes in their data center and that the customer can expect some downtime. These notifications work a lot better than they did a couple of years ago.

The biggest lesson I have learned using Infrascale is being patient with support. In the beginning, when I signed up with Infrascale, our support was sub-par. There was no follow-up. The people they had in support were not capable of providing a solution. It took forever to get support information back. I gave them a lot of feedback at that time and they appreciated the feedback. As I said, over the last two years, there has been a huge turnaround in the support experience. I have reached out to my account manager and told him, multiple times, that support is really great now. Usually, companies hear about the things that are bad, but for me it was also important to mention the positive things to them.

Because I'm a technical person, I would do all the technical checking before I called support and that was true for every vendor, whether Microsoft or Infrascale. When I call support, I'm expecting to talk to somebody on a technical level and don't want someone to just read from a script and say, "Did you do this?" and, "Did you do that?" Now, they have technically knowledgeable people who can help instantly or escalate the ticket as needed, and there's no big delay anymore. Support really makes the product shine for me now.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial implementation process is straightforward. As soon as the appliance is added to the dashboard, I can configure anything related to the appliance through it, such as backups, retention, et cetera. All that type of configuration can be done remotely.

On average, it takes an hour to an hour and a half to deploy and configure the appliance. We try to understand the client's environment beforehand so that we can really dive in as soon as the appliance arrives on-site.

What was our ROI?

We have seen ROI with Infrascale. My customer had a different solution before and his monthly payment was three times as much as the payment he now has with Infrascale.

What's my experience with pricing, setup cost, and licensing?

Infrascale's pricing, to me, was outstanding and was one of the major factors in my decision to go with Infrascale.

They changed the pricing model this year. The customers I have are not on this new pricing model yet, but I think the bottom line will be similar. It's just a matter of how they come up with the price. It's a little bit different, but I haven't really gotten into the details of it. It should still be easy to give a quote to a customer and say, "Hey, this is going to be your cost, period."

Many other providers have additional costs if you put up a machine, as well as per processor. If you use so much memory, there is a cost. If retention goes over a certain amount of time, there is a cost. There are so many limitations and so many different cost factors. I don't have any of those cost factors with Infrascale, after I buy the solution, because the price is not going to change unless I get into a higher tier of storage.

Which other solutions did I evaluate?

Before I went with Infrascale six years ago, because I am a solution/service provider, I checked out three or four different solutions: Acronis, Datto. I actually called all of them, had demos, looked at how they would handle certain things, what the pricing was, et cetera. For me, Infrascale had the best package to offer to my customers, including features, pricing, implementation, and support; everything that comprises the total solution.

What other advice do I have?

My advice is "go for it."

I rate Infrascale an eight out of 10 because I still have to use another product for some of my clients who want to back up directly to the cloud. I know Infrascale was working on a direct backup solution about two or three years ago, because I tested their pilot and their beta versions. But unfortunately, they haven't followed through since. Maybe the market for this service is not as big as they were hoping at that time. But that's the only reason I have multiple vendors in this space. As soon as Infrascale comes out with a direct-to-cloud backup solution, I will most likely switch all my customers over to Infrascale as well.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
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Learn what your peers think about Infrascale Backup & Disaster Recovery. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
552,136 professionals have used our research since 2012.
HV
Owner at Vtek Systems
Real User
The overall ease of use and ease of management using the dashboard is excellent

Pros and Cons

  • "The overall ease of use and ease of management of the solution using the Infrascale dashboard is excellent. I'd rate it 10 out of 10 because the dashboard is very simple to use. For someone with a technical background, it's a wonderful piece of software to be using in a cloud environment. But if you're not technical, then it might be a problem. It could be confusing for non-technical people. If you don't know what you're doing, you could kind of screw it up. Any human with two brain cells can do it. It's like anything else. So, once you train a human, they're good. Anybody can do it. Anybody with a competent brain can use it and go with a little bit of technical skill. It might be confusing in the beginning, but once you're trained up and you've used it a little bit, like anything else in your life, it'll be easy. They'll come as normal."
  • "They can always make the GUI a little bit nicer, the interface level a bit better. There's always room for improvement."

What is our primary use case?

We use it for backups of our data on our servers. So, we use it in a four-hour incremental backup.

How has it helped my organization?

I sell it and it makes my customers feel much safer that we have a solution in place for a cloud backup at any frequency they want it backed up. It could be an hour, it could be four hours, it could be daily, it could be weekly. That gives us the functionality of being able to provide that to our clients. With the knowledge that we are safe and if anything should happen, our data is in the cloud, may it be a fire on-premises, or anything, we can't get back in the building, whatever reason, the data's in the cloud. We can bring it down to another computer and away we go. We're good.

The backup solution speed and functionality are excellent. If you have a bad internet connection, your uploads are going to be bad. Mostly, we all have decent internet connections nowadays, so it's not a problem. But, if you have a lower internet connection, it is going to take longer. It all depends on the infrastructure in your business that you're using.

The restore is normal. It can only restore as fast as you can download and it works fine. It's not slower than any other cloud backup I've ever used. So if anything, it'll be faster than the old ones. But, I don't see any downfalls or down limitations there.

What is most valuable?

The most valuable thing is that it backs up to the cloud, which is good. I've used it to actually restore server crashes. It works for what it's supposed to do. There are no shocks or surprises. It works. It does what it's supposed to. It's perfect.

I just use it as a purely cloud backup, six times a day. It runs every four hours. That's all I use it for. Does it work as a disaster recovery? Yes, in a sense it does. It won't bring back your server because I don't pay for that portion. But it will keep my data safe. So, I always know that in the worst-case scenario, I'll be out four hours of data in that bit, which has worked for me in the past. I've used it. I've restored companies back in an hour, where I've needed just databases and they work. That part is great. 

The overall ease of use and ease of management of the solution using the Infrascale dashboard is excellent. I'd rate it 10 out of 10 because the dashboard is very simple to use. For someone with a technical background, it's a wonderful piece of software to be using in a cloud environment. But if you're not technical, then it might be a problem. It could be confusing for non-technical people. If you don't know what you're doing, you could kind of screw it up.

Any human with two brain cells can do it. It's like anything else. So, once you train a human, they're good. Anybody can do it. Anybody with a competent brain can use it and go with a little bit of technical skill. It might be confusing in the beginning, but once you're trained up and you've used it a little bit, like anything else in your life, it'll be easy. They'll come as normal.

What needs improvement?

I can't really think of anything that really needs to be improved from my perspective, because I only use the backup. Maybe someone who is using something else might have a different opinion on that. But for the online backup and recovery tool, I'm not going to say there's anything that needs improvement. They can always improve stuff. But from the top of my head, I can't think of anything. It does what it needs to do. That's it. It doesn't need to do anything more than what it does and nothing less than what it's doing.

The Infrascale dashboard when it comes to centralized deployment and configuration is excellent. I have no problems with the solution. They could always make it better. They can always make the GUI a little bit nicer, the interface level a bit better. There's always room for improvement, but there's nothing on the top of my head that's saying, "Hey, this is what needs to be fixed." But, the programmers are probably working on their own things. So, there's always room for improvement.

For how long have I used the solution?

I have been using it since July 2017. 

What do I think about the stability of the solution?

I haven't seen it go down yet. It's a really good program, a really good hosting system for online backup. I haven't seen it crash yet or I didn't even believe there's been a maintenance window where I've been down there, there may have been one. In four years, I have not seen any issues with the reliability of their hosts or anything. If I email them, they get back to me right away. So, it's pretty good.

What do I think about the scalability of the solution?

Scalability is excellent. You can scale it as far as you want or scale it back as much as you want it to. 

We have from small businesses all the way up to multi-international companies. It all varies. There are places that have 10 sites running across America, the United States, and Canada, there are sites that only have two computers. So, it varies. We have from the top to the bottom. But in regards to Infrascale, they work perfectly. I may have multiple servers, but each server does its own backup and stuff. I don't have a problem that way. We're good.

How are customer service and support?

Their support is good. They're excellent. There's no problem. They respond they get back to me. I've never had an issue.

I would rate their support a nine out of ten. Not a ten because they've had some issues.

How was the initial setup?

It was easy to set up. I had good people to help out in the beginning with me to get set up. And after that, it went pretty smoothly. I had no problems.

The Infrascale guys helped out a lot in the beginning. They got me set up and that was it. Away I went and no problem. Not a hassle. I've also been using IT for a long time, so that could help. They were really helpful. It was not a problem to get hold of them.

They had me set up in days, I believe. It wasn't very long. Infrascale had been set up with the platform on the backend with the server and the host and everything and got me set up with my dashboard. And from there, that was maybe a couple of days. They trained me one day for a few hours, I think an hour or two and that's it. They answered any questions and away it went. So from there on, it was just me deploying to my clients, which is totally different.

In terms of the deployment strategy, I was on a cloud backup that was expiring. We do preventative, proactive maintenance on all our clients. Depending on what kind of schedule they're on, either they're on a two-week, weekly, monthly, or three months. So, as their schedule came around, we actually transferred or migrated them over to the new cloud backup solution, eliminated the old one, and away we went. We manage all our clients and everybody has basic lines that they take care of and everybody knew that this was on the agenda. As they send out their weekly notes to the managers on the site when they said they're going to do the work, it was in the scope of work for that week of maintenance and away they went and did the job and that's it. 

What was our ROI?

I see a 100% return on investment. I make a bigger profit on it, not huge profit.

I charge 37 cents more than what I pay. I paid 30. I surcharged, I tripled my profit on it.

Which other solutions did I evaluate?

I evaluated other solutions and found Infrascale to be the best fit for what I needed. I looked at Amazon, Google, and a whole bunch of other smaller companies.

Infrascale had the ease of availability and the backup is branded with my company. So, that's always a bonus where you can brand the software. I probably could have branded it elsewhere too, but the cost was a little bit higher everywhere else. These guys seem to be the most cost-efficient at that time. I won't say today, but I'll say then they were the most cost-efficient. Today, they are not as cost-efficient as many other places, but I'm comfortable, I trust the service. That's why I haven't moved anywhere. I know I can get a cheaper price elsewhere, but it's not always greener on the other side. So, I stick to what I know best at the moment.

What other advice do I have?

Infrascale is the best way to use a backup disaster recovery for your business, be it small or big. You have so much control and you can ration your storage any way you want. There's no one holding you back. If you want to add or decrease, it takes seconds. You will log in, you decrease their amount, away you go. Do you need to get something? Reset a password? Away you go. It's a very handy tool. You don't have to call. I never have to call Infrascale for anything really. I think I called them two or three times in four years.

If you want something that works and is reliable, here it is.

I would rate it a 10 out of 10. The software just works perfectly. I'm not going to say anything bad about the software because they make me money.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Aaron Castro
CIO at Innercore Tech
Reseller
Ability to spin up locally or in the cloud, and very quickly, are key aspects for our client

Pros and Cons

  • "For this particular client, the solution’s Critical Server Insurance feature that protects physical and virtual servers including Windows, Linux, VMware, and Hyper-V, was a very big factor as well. They have a bunch of physical servers, as well as virtual. The mix is predominantly virtual. They also have some NAS boxes that we back up using Infrascale."
  • "One of the significant drawbacks of it is due to the fact that we're using two devices to manage the same vCenter, or virtualization environment, and they don't talk to each other. That means I can't easily see what VMs are already being protected. If I'm on Infrascale device "A" and I have protected these VMs, when I go over to device "B," I can't see that those VMs are already covered."

What is our primary use case?

One of our clients is an upscale resort that has about 70 virtual servers plus a handful of physical servers. We ended up putting in two devices and replicating to the cloud. We're their managed service provider and do all of their IT work.

How has it helped my organization?

One of the benefits is the reassurance the solution provides, so that if something happens, they can get to what they need. There have been a few times over the year where they needed files off of a file server, or they needed to get to another random server quickly, and we were able to do that. There have been a couple of times where they wanted to spin up a machine really quickly to test something, and they were able to do that. Infrascale has been great for us and for the relationship with this client.

And in terms of the time it takes Infrascale to deliver a boot-ready failover in a disaster recovery situation, it has worked out really well. Our client had a DR situation and it was ready within 15 minutes. We had one time where it was unable to spin up the machine. Fortunately, we didn't need to spin it up, per se, and run it from there, we just needed files off of it. So we had some drama with that, but I'd say the majority of the time it's been great, just boot up and go. It has made a world of difference to our client.

What is most valuable?

Reliability has been key. Their previous backup solution was shaky, at best, making the reliability huge now.

The availability or restore time is also huge because if certain systems are down for any length of time, our client is losing significant amounts of money. That means recovery time is also key.

For this particular client, the solution’s Critical Server Insurance feature that protects physical and virtual servers including Windows, Linux, VMware, and Hyper-V, was a very big factor as well. They have a bunch of physical servers, as well as virtual. The mix is predominantly virtual. They also have some NAS boxes that we back up using Infrascale.

And the Critical Server Insurance feature allows you to spin up locally or in the cloud, on-demand, without declaration or extra fees, has saved their bacon at least once so far. It's definitely very critical. That was one of the selling points, the fact that they could spin it up without additional fees or additional drama, and that it could happen very quickly.

In addition, the speed of the backup functionality is great. The speed of the restore is even better. It's almost instantaneous if you're booting off of their devices. If you're copying the files to another location, the only limit is the bandwidth.

The unlimited disaster recovery and failover testing with no declaration also played into the thought process, but they were not as critical to our client as knowing that their stuff is going to be available when they need it available.

What needs improvement?

The centralized dashboard could use a little help. It's not bad, but it has some room for improvement. For this client, we have two units and they roll up into the centralized dashboard, but that dashboard doesn't do enough for us. We always have to end up going to each individual device to do whatever needs doing.

One of the significant drawbacks of it is due to the fact that we're using two devices to manage the same vCenter, or virtualization environment, and they don't talk to each other. That means I can't easily see what VMs are already being protected. If I'm on Infrascale device "A" and I have protected these VMs, when I go over to device "B," I can't see that those VMs are already covered. They could be backing up the same things and I wouldn't know it until I go in there and physically look and compare. I have to flip flop between them or come up with a spreadsheet.

That is huge for me, as an area for improvement.

For how long have I used the solution?

We have been using Infrascale Backup & Disaster Recovery for about a  year. We also have their cloud backup solution. We are completely cloud-based and that is why we use their other, cloud product. But generally, we're reselling the backup and disaster recovery solution to other customers.

What do I think about the stability of the solution?

The stability of the solution, overall, is good. They've made some improvements over the year that fixed some issues I was having with it. It's been pretty solid for the last few months. 

Even before they fixed it, the issue I had wasn't that big of a deal. What was happening was that the centralized Infrascale Dashboard was losing communication with the individual devices.

What do I think about the scalability of the solution?

Other than the issue I mentioned where different Infrascale devices don't know about each other, the scalability is fine.

How are customer service and support?

Infrascale technical support is a nine out of 10.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before Infrascale, this particular client was using tapes, and that was the reason they switched to Infrascale. What made them go with Infrascale was the fact that our recommendation weighed in heavily. What helped us was to recommend it was that the support we got from Infrascale was leagues above anybody else, both their sales support and their technical support. That was a big factor for us. They really stood behind their product. They knew their product. They were willing to put their money where their mouth was when it came to the deal that we concluded with them. And it is a good product. It does everything we need. It is very streamlined and it works.

We do have other clients that we're in the process of getting onto Infrascale and they've been backing up to the cloud. The reason that they're looking at Infrascale is that their current solutions are taking too long to back up to the cloud and the jobs are not completing.

How was the initial setup?

It is relatively straightforward to set up. We had some hiccups, not with the on-prem part but more related to scheduling the replication to the cloud. The deployment didn't take too long, though; about two weeks. A lot of that was just fine-tuning.

And in terms of maintenance, one person can easily take care of it.

What was our ROI?

Because our client is a high-end resort, they would be losing a significant amount of money for every hour and every day that their sales department is down. Since we've been on this solution, they really have had no downtime to speak of.

What's my experience with pricing, setup cost, and licensing?

Pricing of the product could be improved. It definitely makes it a harder sell. They will usually end up getting close to the price we need, but I have to go through everybody to get the price reduced. Their list pricing is significantly higher than that of other solutions.

Which other solutions did I evaluate?

Our client looked at Datto and a few others that were online only. 

Datto is probably most similar to Infrascale. They're not exactly apples to apples, but similar in that they have a local device that you can boot off of, and that it will replicate to the cloud. On the surface, Datto looks very similar or the same, but when you get down into it, Datto's support is horrible. When you go to boot up something in a disaster, you need to get on the phone with their tech support to go through the process and, generally, that's not a pleasant experience. It also usually takes a lot of time. And Datto was the biggest competitor.

What other advice do I have?

If you're going to lose money when you're down for any length of time, Infrascale is the best solution out there. We're talking to a police department and they have a 911 call center that can't go down, obviously. This is the ideal solution for them. The limited downtime is just incredible, as is how easy it is to get things back up and running, and how quickly.

If you're using a single Infrascale unit, I would definitely rate the solution a nine out of 10. But if you need multiple units, because there is the issue that they don't know each other exist, I would knock it down to an eight. But most of the clients that we're dealing with aren't going to need multiple units.

Which deployment model are you using for this solution?

On-premises
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Reseller
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John Karagiannis
Vice President of Technology at SolutionStart
Reseller
Provides a complete solution with an on-prem appliance, cloud replication, and DRaaS

Pros and Cons

  • "The overall ease of use and management of the solution using the Infrascale Dashboard is very good. We haven't had any issues. It is easy to learn. Most of our techs who deal with backups are usually up and running with the dashboard within a day or so. They don't have a lot of buried features where you have to dig through things to get to the resolution. It is pretty self-explanatory."
  • "There could be some room for improvement in the on-premises hardware selection. It is hard for them to deploy a lot of different hardware options. Depending on footprint size and overall capabilities, that is where there could be some flexibility in some cases. However, it is not a deal-breaker."

What is our primary use case?

100% of our use cases are DRaaS. As an MSP, we deploy it to clients, backing up all their infrastructure and replicating it to Infrascale Cloud.

We have so many deployed. We usually try to stay on the most current version. There might be a few that are a version behind.

It deployed as a hybrid. We use on-prem Infrascale appliances, then replicate for the disaster recovery to their private cloud (Infrascale Cloud).

How has it helped my organization?

From a backup and disaster recovery perspective, it has been a night and day difference.

The solution enables unlimited disaster recovery and failover testing with no declaration, which is very important for us.

The time that it takes the solution to deliver a boot-ready failover in a disaster recovery situation has been excellent. This is extremely critical for us.

Our clients have a positive view of the overall system. The majority of those that we manage relate to a client. So, it doesn't make a difference as long as they are getting their backups and we can prove that the backups are working. That is the other beauty of being able to do the boot verifications on the fly. They are extremely happy with it. The partners who we have resold to have all been happy with the solution. There have been no complaints, issues or headaches.

What is most valuable?

  • Ease of use
  • Ease of deployment
  • Overall flexibility with the entire architecture.

The overall ease of use and management of the solution using the Infrascale Dashboard is very good. We haven't had any issues. It is easy to learn. Most of our techs who deal with backups are usually up and running with the dashboard within a day or so. They don't have a lot of buried features where you have to dig through things to get to the resolution. It is pretty self-explanatory.

The number one critical thing for us is the solution’s Critical Server Insurance feature protects physical and virtual servers including Windows, Linux, VMware, and Hyper-V. All our deployments, from an MSP perspective, use those architectures. Therefore, we need to be able to protect them and back them up.

The solution’s Critical Server Insurance feature allows us to spin up locally or in the cloud, on-demand, without a declaration or extra fee. This is a very critical component because it allows us:

  • To test. 
  • When we need to do one-off things potentially for clients, we can spin it up in their environment, do specific tests, and then determine if we want to deploy or not. 
  • It allows us to go back in time if the client needs to see something old, where they were having an issue, and determine, "Yes, this was an issue back then," or "No, this is something new that we are dealing with at this moment in time."

What needs improvement?

There could be some room for improvement in the on-premises hardware selection. It is hard for them to deploy a lot of different hardware options. Depending on footprint size and overall capabilities, that is where there could be some flexibility in some cases. However, it is not a deal-breaker.

For how long have I used the solution?

We have been using Infrascale for approximately four years, maybe a little bit longer.

What do I think about the stability of the solution?

It is very stable. We have had no issues.

What do I think about the scalability of the solution?

Scalability is good. There are no issues.

The speed of the solution’s backup functionality is very good. The backup functionality depends on the amount of data or storage that you are backing up. Overall, compared to other solutions that we have used or tested, it is very good. However, it is a sliding scale based on the amount of data that you are backing up.

We have 101 DRaaS solutions currently deployed across various clients.

How are customer service and support?

Infrascale's technical support is excellent. Where we run into new deployments that have any unique or weird situations, and we have to get the technical support involved, they have been very knowledgeable and helpful in getting those situations resolved.

The level of commitment of their support team to us as a customer is very good.

We have had a couple of issues with cloud replication. The support team was very proactive, keeping us informed and starting resolution on those issues.

Which solution did I use previously and why did I switch?

We have used StorageCraft and Cronos. We have also used Synology, who has a backup solution on their NASs. This solution is definitely on par, if not better.

We switched because of the overall package that Infrascale offers: the on-prem appliance, cloud replication, and DRaaS. It is a complete solution. Whereas, with StorageCraft, they have a backup option, but for anything else that you want to do, you would need to deploy and manage it. They later introduced options similar to Infrascale, but the cost was much higher.

How was the initial setup?

The implementation is straightforward. 

When it comes to centralized deployment and configuration of the solution, the Infrascale Dashboard is very good. It definitely helps to be able to centrally manage all the deployed appliances in DRaaS systems.

Deployment can range from a day to a couple of days.

What about the implementation team?

For the clients whom we do direct deployment, we handle all the maintenance. For our partners whom we resell to, they handle maintenance on their own and with support.

For our DRaaS solutions that we have out in the field right now, we have about two dedicated staff, but it is dedicated as far as deploying, then monitoring. However, they do other things as well outside of just backups.

What was our ROI?

We have absolutely seen ROI after switching to Infrascale.

The speed of the solution’s restore functionality is very good and fast.

What's my experience with pricing, setup cost, and licensing?

It is super competitive. It is worth taking a look at it from a licensing and pricing perspective.

Which other solutions did I evaluate?

We looked at Veeam, Datto, and Acronis.

We went with Infrascale because it was a complete solution. The other solutions were great, but some components were not there. You would have to either deploy it yourself or partner with somebody else, especially for the cloud piece. A lot of the other solutions don't have a dedicated team for replication. You can obviously plug into anything, but then that adds another layer of management on top of it.

What other advice do I have?

Make sure you do a true apples to apples comparison. A lot of times, especially with some product lines that don't offer the full suite, you have to kind of either plug it into your own cloud replication or hardware. Those solutions are not factoring in other components, in terms of cost of ownership. If you are just looking at what the backup licensing is costing, then it is not really a 100% comparison, especially if you look at only a portion or percentage of it versus the entire solution. You should make sure that you are adding in all the additional costs.

We are changing our infrastructure deployment. Our goal is always to look for new clients to deploy to.

I would definitely give Infrascale 10 out of 10.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner Reseller
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Dave Galioto
Network Engineer at ECMSi
Real User
Responsive and helpful support, good disaster recovery features, and scales well

Pros and Cons

  • "The most valuable feature is disaster recovery, where we have the ability to boot up VMs quickly in a disaster."
  • "The pricing model that they recently changed to is a little bit complicated, and the biggest area for improvement is a better way of figuring out how to price it."

What is our primary use case?

We are a managed services provider, so we use them in multiple environments.

In our company, we use it as our backup and disaster recovery solution. We have an on-premises appliance that all of our servers and data backup onto. That replicates out to the Infrascale cloud data center and then from there, we have both our on-premises and offsite backups.

If anything were to ever happen in the buildings, we can spin up on either appliance, on-premises, or on the cloud, depending on the disaster, and get us back up and running. That's pretty much the same model we use for all of our partners that are out there. We have between 30 and 40 different partners that we're using Infrascale products on.

How has it helped my organization?

We do not have many disasters but when we do, our recovery times are significantly less than they used to be. I would estimate recovery time to be less than a quarter of what it was previously. Ultimately, this leads to less downtime for all of our partners.

What is most valuable?

The most valuable feature is disaster recovery, where we have the ability to boot up VMs quickly in a disaster. It gives us the option to have the on-premises and cloud appliances boot up if anything ever happens to one of our on-premises servers. 

What needs improvement?

The pricing model that they recently changed to is a little bit complicated, and the biggest area for improvement is a better way of figuring out how to price it. It would really simplify it for us if the pricing model were put back to the way it used to be.

For how long have I used the solution?

We have been users of the Infrascale Platform for approximately two years.

What do I think about the stability of the solution?

Overall, it has been pretty stable. We haven't had any problems as far as the stability of the appliances goes. It functions and does what it needs to do.

What do I think about the scalability of the solution?

This is a pretty scalable product. We started with just our deployment in our office and now we deploy these out pretty quickly to our end-users. If growth happens from a partner standpoint, which is good, Infrascale helps us out with that. They make sure that we have whatever upgraded equipment we need, which is all part of the agreement.

We have four people that are the primary ones who work on Infrascale. They're our NOC services team and they manage our toolset and proactive stuff for our customers. Included in the team is their primary backup person, who uses it on a daily basis. The role includes double-checking everything, making sure we're not getting any errors, making sure everything's getting backed up, and things like that.

About 50% of our customers are using the full IBDR solution. We have some stragglers that are using an old legacy solution, as well.

How are customer service and technical support?

We talk quite a bit to their support, just to make sure we're staying up to date. We are pretty happy with support overall. They're very responsive when we do have questions and not just support, but our whole account team.

Every time I have a question, I just send an email out and I get a person on the phone quickly. Their account management and support are both very good.

Which solution did I use previously and why did I switch?

Prior to Infrascale, we were using ShadowProtect. We started to run into some issues with the way it functioned, and its scalability to a certain extent, which is why we switched.

How was the initial setup?

It's a pretty straightforward process to get set up and running. Their team supported us through the first couple of deployments and we're able to get them going pretty quickly now.

The deployment we use is an on-premises appliance and then we also have the cloud appliance on the backend.

During the initial setup, you plug in the appliance and then there's a Hyper-V agent that gets installed on our Hyper-V host. It pulls in our VMs and starts backing them up. The deployment time is really not bad at all. We can get an entire site backed up and deployed and done in a day. This includes having it fully backed up in the cloud, in most cases.

What about the implementation team?

Our in-house team is responsible for deployment and the vendor supports us, as needed.

What's my experience with pricing, setup cost, and licensing?

The licensing is based on how much data you have plus what appliances you need. We find it more difficult than the old model, which was based on straight per-terabyte pricing. They still try to break it back to per-terabyte, but in its current form, it makes it a little more difficult for us to quote for our partners.

There are no costs in addition to the standard licensing fees.

Which other solutions did I evaluate?

We looked at a couple of different solutions before implementing Infrascale. These included Veeam and Datto. All in all, the packaging of Infrascale is why we settled on it. There was no large upfront cost to buy a big appliance, as Datto would have given us. In the case of Veeam, we would have had to provide our own hardware.

Datto is probably the closest thing we looked at to Infrascale. The biggest con to Datto versus Infrascale is that there are upfront costs to get your appliances set up, which could be a pretty big cost for your customers. In the case of Infrascale, there are no upfront costs. It's all built-in.

If I was going to say one downside to Infrascale, it's the three-year contracts, but I understand why they have to do that. With the no upfront costs, they have to make sure they're going to get their money back too.

In the case of Veeam, it is just the software part of it. It is not an all-in-one solution. You have to provide your own hardware and cloud, whereas with Infrascale, the all-in-one one solution that just took care of it all for us.

What other advice do I have?

I would tell anybody who is interested in Infrascale to use it. This is a good product and I recommend it. My advice for anybody who is implementing it is to make sure they utilize the Infrascale resources that they have available. Their tech support and account management teams are among the best we work with and have been super helpful.

The biggest lesson that I have learned from using this product is that we should have switched years before we did. This is a solid product, and other than the licensing model, we don't have any complaints.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Christopher Stucke
IT Manager at a healthcare company with 51-200 employees
Real User
Top 20
Fire-and-forget solution and it has a good portal when I need to dig into it

Pros and Cons

  • "Its Critical Server Insurance feature for protecting physical and virtual servers, including Windows, Linux, VMware, and Hyper-V is mandatory for me and it makes me happy. If I had a backup solution that didn't do that, it would not be a backup solution and would not be any good."
  • "They set me up as a vendor, not as a client. So sometimes I end up in the wrong portal and I'm doing vendor things instead of client things, and I didn't realize that right away. Once I figured it out I just changed my favorites on my desktop to go to the client-side."

What is our primary use case?

I have remote users and I needed to be able to back up their stuff. So all my remote people have it. I needed a backup solution that was distributed, just like my workforce. It is 100 percent cloud-based, and fire-and-forget.

I have also set it up for a few of my high-profile users, which includes all of my management team. Because we're a hospital, there isn't a lot of data on the nurses' workstations, so there's no real need to back those up.

What is most valuable?

The fire-and-forget aspect is the most valuable part, and it sends me reports when I key them up. I also like the portal when I need to dig into it. It's all web-based, so when I'm working from home I can just log in and poke away on it.

Its Critical Server Insurance feature for protecting physical and virtual servers, including Windows, Linux, VMware, and Hyper-V is mandatory for me and it makes me happy. If I had a backup solution that didn't do that, it would not be a backup solution and would not be any good. For example, if something is just backing up Word documents and putting them somewhere, I can get a million products that do that, and half of them are free. But if I'm going to pay for a service, it's got to be automated. It's got to be able to hit all my infrastructure and back up everything I need backed up. If it can't do all that, then I've got no interest in it.

When it comes to the ease of management of Infrascale using the Infrascale Dashboard, it's pretty slick. You smash buttons and check the stuff you want to back up and you pick your deployment. Smash more buttons and it happens.

The speed of Infrascale's backup functionality is fine. I don't notice it running and it doesn't impact the performance of my machines.

What needs improvement?

They set me up as a vendor, not as a client. So sometimes I end up in the wrong portal and I'm doing vendor things instead of client things, and I didn't realize that right away. Once I figured it out I just changed my favorites on my desktop to go to the client-side. It confused me for about three days, when I was setting it up and deploying it.

For how long have I used the solution?

I picked up the Infrascale Platform around September or October of 2020, so I've been using it for about nine months.

What do I think about the stability of the solution?

The stability seems fine to me. I've not had any issues with it yet.

What do I think about the scalability of the solution?

Scaling is fairly straightforward. If I run out of space, I call them and they add more space, and they up my bill.

I don't know if I'm going to add any more clients to it, but that's not because I don't like the solution. It's just because I don't think I need to back up those machines.

How are customer service and technical support?

I haven't had to contact Infrascale's tech support.

Which solution did I use previously and why did I switch?

I've used Unitrends and Datto and dozens of others. I've been doing this for 30 years. We used to have 12 or 13 local servers that we backed up and we're now down to two. I didn't need a backup solution that costs $20,000 a year anymore. Since everything is cloud-based for us, I was comfortable with moving to a small, distributed backup solution. I didn't need the big dogs anymore.

How was the initial setup?

The initial setup was very straightforward. I did my whole configuration in less than 30 minutes. That covered the base install, what I'm backing up, who it applies to, and what the general rules are for the backup. Picking the who, what, when, and where took about 30 minutes. Then the actual deployment took maybe 10 minutes per machine, if that. I set up 15 to 20 machines.

The Infrascale Dashboard is pretty and it works when it comes to centralized deployment and configuration of the solution. It's like driving a car. Most of the steering wheels are round. Most of the interfaces are cookie-cutter. They're all the same these days. They have what you need to do and you smash the buttons and you go. I didn't find anything missing or lacking.

My implementation strategy was to make sure I hit my managers, my servers, and my remote workers; to get those things covered. Anybody who is important, I put them on it. We're a small hospital, we've got 10 beds and 100 employees. I do run a couple of other backups on my servers and snuck this one in there as a tertiary. The more backups the better.

I'm a one-man IT shop. I do everything. I manage all vendor relationships that affect computers, our medical machines, and our firewalls, among other things, in any way. But Infrascale is a fire-and-forget solution. That's why I like it. I set it up and I walked away.

What's my experience with pricing, setup cost, and licensing?

You get unlimited clients and buy a bucket of space. In addition to the standard fees there were setup fees.

Which other solutions did I evaluate?

I looked at some of Datto's newer, smaller stuff. I had a conversation with Unitrends. But since my organization is so small, they wouldn't even return some calls.

Datto had more bells, whistles, and features than I needed. They have the one-touch, instant bootup of a server on a local appliance or the cloud. I didn't need that feature anymore and you pay a fairly good premium for that. That's why I went with Infrascale.

What other advice do I have?

I'm using SentinelOne for my antivirus malware stuff. They're one of the best in the industry. I don't have a lot of events where I need to pull from backup or recover. I just needed a system that I could use to back up my remote users. I'm not too concerned with  Infrascale's malware detection stuff. It was one of those fancy little things they throw-in. As far as the time it would take for a boot-ready failover, it would have zero effect on my operations. My stuff is 100 percent cloud-based, including my EMR, Outlook, and Teams. But I'm utilizing 95 percent of what Infrascale offers, for the package I bought.

Overall, I set it up, configured it, deployed it, and walked away from it. It just chugs away happily.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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CS
Director of Technical Operations at a tech services company with 11-50 employees
Real User
Straightforward to implement, responsible and quick technical support, failover can be done on-premises or in the cloud

Pros and Cons

  • "The most valuable feature is the ability to boot locally, as well as in Infrascale's cloud. This means that we can either do on-site failover or failover to their cloud."
  • "Having options to replicate between their data centers, once the data is offsite, would be an improvement that they could make."

What is our primary use case?

Our primary use case is Disaster Recovery as a Service.

How has it helped my organization?

In general, disaster recovery is part of providing a comprehensive IT solution. We work with a lot of organizations in the medical industry and they have to have 24/7 uptime. Having the disaster recovery failover helps our customers meet compliance requirements and also provides continuity of care. We're taking care of people as well as taking care of business.

We have had occasions where our customers experienced a hardware failure and we've been able to leverage Infrascale to allow them to keep working while we remediate the issue. It also provides protection in the event of ransomware. Thankfully, we haven't been impacted by that, but our customers have an assurance that if they do get hit with ransomware, that they don't have to make that hard decision of paying the ransom, which we would not advise them to do.

What is most valuable?

The most valuable feature is the ability to boot locally, as well as in Infrascale's cloud. This means that we can either do on-site failover or failover to their cloud.

What needs improvement?

We would like to see more of the hardware appliances using solid-state drives versus mechanical drives so that the speed of backups and speed of restoration is faster. I know that that actually is an option that they are rolling out on some models, so they have started implementing that.

Having greater options for the geographic diversity of the data would be a good feature. Right now, we're just replicating to a single data center. But if that data could then be replicated to a second data center, that would be a value add. It provides a little bit more security because they have, in the past, had data center issues. When this happens, the offsite backups are just taken down. Having options to replicate between their data centers, once the data is offsite, would be an improvement that they could make.

One feature that would be really nice, would be to have the file and folder backup agent that is on-premises able to back up to their Infrascale cloud. As it is now, there are two different steps. Adding this capability would give us one solution to manage all of the different services. For example, having the DRaaS appliance be the central means of managing would be really valuable. As it is now, they have the cloud backup product with its own software agent and its own UI, in addition to the DRaaS appliance. Merging them into one platform would be preferable.

For how long have I used the solution?

We started working with the Infrascale Platform in 2017, five years ago.

What do I think about the stability of the solution?

Overall, things have been very stable. Within the last six months or so, there have been significant improvements in stability. Maybe a year or year and a half ago, there were some concerns, but those have been addressed.

What do I think about the scalability of the solution?

We have adopted Infrascale 100% in our environment. The system is definitely scalable; it can scale much higher than anything we have to deal with.

We have 13 network technicians that regularly work with the product.

How are customer service and technical support?

Infrascale as a company and they're the representatives, both on the sales side and on the service side, are all really good people. They're easy to work with. They're responsive when we have issues, the support is taken care of quickly, and they're very customer-first.

I no longer deal with technical support directly but I review the tickets when we've had to submit one. They've recently overhauled their ticketing system and it seems that our support requests have been handled quickly and efficiently.

Which solution did I use previously and why did I switch?

Prior to Infrascale, we worked with Accelerite.

Infrascale offered a much more progressive solution. Accelerite was really phasing out their MSP offering. The support was getting poor. The solution just didn't work very well. It wasn't a modern solution, and Infrascale offered a modern solution at a competitive rate. 

How was the initial setup?

The initial setup is straightforward and they made onboarding really easy. When we engaged with them, there was a great deal of time spent going over the existing fleet that we were migrating to them, and a deployment plan was created.

We worked out which we were doing first and then second and third, and so on. Deployment was done in phases. So, we never really bit off more than we could chew. There were progress updates and I thought that things were very well coordinated. Also, the onboarding tech that was assigned to us knew the product very well. 

We have on-premises machines that replicate to Infrascale's cloud and we onboarded approximately 60 customers to them. These clients were all geographically and vertically distinct and as I recall, it took between six and nine months to complete the deployment for all of them.

What was our ROI?

We have absolutely seen a return on our investment. Simply, we are able to be profitable in reselling their service.

What's my experience with pricing, setup cost, and licensing?

The pricing is fair, and they are interested in working with MSPs as part of their market. The model is flexible and it integrates with our billing system, so it's an easy choice for us to use them.

Which other solutions did I evaluate?

We evaluated a couple of solutions, one of which was Datto.

Infrascale was just more willing to work with us and really evaluated what we needed as an MSP. Versus the others that were just basically saying "Here's our solution, take it or leave it."

Infrascale customized the product for us but more in terms of how it was sold, as opposed to how it worked. They worked with us on the pricing model, as well as integrations with our CRM software so that we could bill our clients for the service.

What other advice do I have?

Overall, this product is really solid and they're a very good company to work with.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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