Infrascale Backup & Disaster Recovery Stability

SS
Technical Director at Computer Driven Solutions

It is very stable. I have never had any problems with the software. If we install the software on anything, it does what it says on the tin, which is that it will run a backup at a certain time. 

There are some issues with the software backup. Those issues are it cannot back up from an installation onto a server nor can it back up redirected folders on a server. Because when you install the software onto the server. you are installing it as an administrator on the server. However, an administrator account on a server does not have access to a user's redirected folders. 

The user is actually the owner of that folder on the server, even the administrator can't break into that. While you can force your way in, it basically breaks the policy, so we don't try to do that. If we had to, we could. However, out-of-the-box, installing software onto a server, it does not back up people's redirected folders. Now, if you are a user that saves a lot of files and folders onto their desktop, you get redirected back to the server. Essentially, you are missing quite a bit of data to be backed up. So, we do get a lot of errors based on that. We have found a little bit of a workaround. However, that workaround doesn't always work either, causing problems.

I check daily that the backups have gone through. If the backups aren't working correctly, I log onto the appliances and check why the appliances haven't backed up correctly. If it is something that I don't quite understand, then I will pass that down to the support at Infrascale. Where the appliance and cloud backup are concerned, there is very little maintenance to do. 

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HS
President at Let Us Deal With IT, LLC

I'm very happy with the stability of the solution. I have had very few issues. 

One client has had the appliance for five years and we never had any hardware issues. There were a couple of firmware releases that caused a hiccup within the backup solution, but support was very quick to address those things, and even do hot-fixes for the specific appliance to get us going again.

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DG
Network Engineer at ECMSi

Overall, it has been pretty stable. We haven't had any problems as far as the stability of the appliances goes. It functions and does what it needs to do.

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Buyer's Guide
Cloud Backup
March 2024
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AC
CIO at Innercore Tech

The stability of the solution, overall, is good. They've made some improvements over the year that fixed some issues I was having with it. It's been pretty solid for the last few months. 

Even before they fixed it, the issue I had wasn't that big of a deal. What was happening was that the centralized Infrascale Dashboard was losing communication with the individual devices.

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JK
Vice President of Technology at SolutionStart

It is very stable. We have had no issues.

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Harry Vining - PeerSpot reviewer
Owner at Vtek Systems

I haven't seen it go down yet. It's a really good program, a really good hosting system for online backup. I haven't seen it crash yet or I didn't even believe there's been a maintenance window where I've been down there, there may have been one. In four years, I have not seen any issues with the reliability of their hosts or anything. If I email them, they get back to me right away. So, it's pretty good.

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CS
IT Manager at a healthcare company with 51-200 employees

The stability seems fine to me. I've not had any issues with it yet.

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CS
Director of Technical Operations at a tech services company with 11-50 employees

Overall, things have been very stable. Within the last six months or so, there have been significant improvements in stability. Maybe a year or year and a half ago, there were some concerns, but those have been addressed.

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RS
Consultant at a comms service provider with 11-50 employees

It's very stable.

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GH
IT Support Engineer at Gotech

This solution is quite stable, and I have had no issues with it.

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Buyer's Guide
Cloud Backup
March 2024
Find out what your peers are saying about Infrascale, datto, Veeam Software and others in Cloud Backup. Updated: March 2024.
768,578 professionals have used our research since 2012.