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Genesys Cloud CX Reviews

Vendor: Genesys
4.5 out of 5
Badge Ranked 1
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What is Genesys Cloud CX?UNIXBusinessApplication

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Genesys Cloud CX market share

The market share of Genesys Cloud CX in the Contact Center Platforms category is 26.8% and it decreased by 16.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
February 2024
Contact Center Platforms
 
Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Educational Organization
18%
Computer Software Company
13%
Financial Services Firm
12%
Government
7%
Manufacturing Company
6%
Healthcare Company
6%
Insurance Company
6%
Retailer
4%
Energy/Utilities Company
3%
Construction Company
3%
Legal Firm
2%
Non Profit
2%
Comms Service Provider
2%
Wholesaler/Distributor
2%
Real Estate/Law Firm
2%
Logistics Company
1%
Media Company
1%
Outsourcing Company
1%
University
1%
Performing Arts
1%
Transportation Company
1%
Pharma/Biotech Company
1%
Recreational Facilities/Services Company
1%
Hospitality Company
1%
Consumer Goods Company
1%

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