Intercom Competitors and Alternatives

Read reviews of Intercom competitors and alternatives
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Real User
Director of Sales & Marketing Operations at a marketing services firm with 51-200 employees
Jun 27 2017

What do you think of Influitive AdvocateHub?

Valuable Features I really enjoy how we are able to use gamification to drive engagement from our advocates. It creates a fun and exciting program that entices users to continuously log back in. • Improvements to My Organization Our social shares and reviews on our product and reviews on our company have dramatically increased because of Influitive. • Room for Improvement It would be nice if you had the ability to decide which challenges showed at the top and which one's didn't. Instead, it's sorted based on most recently created. • Use of Solution 1 year • Deployment Issues Nope, I was able to launch two hubs within 3 weeks. • Stability Issues There would sometimes be delays in challenges being published, but their support team is so on top of fixing any...
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Real User
Business Development Executive at Overcart
Aug 24 2017

What do you think of Freshdesk?

Valuable Features The most valuable features for us are the email and social media ticketing functions. Both emails and social media conversations can automatically be turned into tickets. • Improvements to My Organization We're able to respond to customer inquiries much faster and with better information. • Room for Improvement It's a heavy app with lots of APIs, third-party integrations, etc. They should make it lighter. • Use of Solution I have been using it for 10 months. • Deployment Issues No issues with deployment as of now. • Stability Issues No issues with stability as of now. • Scalability Issues No issues with scalability as of now. • Customer Service and Technical Support Customer Service: 8/10 Technical Support: 8/10 • Previous...
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Senior Marketing Automation Consultant at Davanti Consulting
Nov 28 2017

What is most valuable?

Content Builder: Content Builder is a cross-channel content management tool that allows you to consolidate images, documents, and content in a single location for use in the Marketing Cloud. With an easy-to-use, drag and drop interface,... more»

How has it helped my organization?

* Allows organisations to engage customers with one integrated platform to unify sales, service, and marketing. * Allows organisations to connect with leads and customers across every channel, on any device. * Allows organisations to... more»

What needs improvement?

Marketing Cloud releases product updates every three months. With each update, users have to adapt to the product changes and new interfaces. To improve user experience, there should be clear workflows to assist the user through the setup... more»

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