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Real User
Assistant Vice President at a financial services firm with 10,001+ employees
Aug 12 2018

What do you think of ServiceNow?

Primary Use Case The primary use case is IT service management. It encompasses quite a few things, such as incident records, change records, etc. • Improvements to My Organization It uses a common base of data and allows different types of records to pull from that same base of data. • Valuable Features The ability to link different types of records with each other. • Room for Improvement The ability to embed help information onto the screens. The scalability needs improvement. • Use of Solution Three to five years. • Stability Issues On a scale of one to 10, I would rate stability as a seven. • Scalability Issues On a scale of one to 10, I would rate scalability as a four. • Customer Service and Technical Support On a scale of one to 10, I would rate...

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