CFO at Travel Food Services ltd
Real User
Extraction feature extracts the specific data that we require from the documents
Pros and Cons
  • "The extraction feature is the most valuable one of IQ Bot."
  • "The user should be able to update the data libraries."

What is our primary use case?

We primarily use our IQ Bot for scanning documents that we get from the vendors. That is number one. We also use it as an HR input tool. When we receive physical documents from an employee wishing to join us, we run them past our IQ Bot solution, updating the master for all employees.

Ours is a retail business, so we use the solution to do continuous management of our recruitment process. From this perspective, maintaining the records of our employees is one of our key challenges. We use the solution primarily for HR data input, although we also employ it for backups.

At times we have to carry the nutrition facts as these relate to our billing cycle in respect of employees and customers.

Should the employee or customer request this, we must scan the nutrition facts of all the treated goods into our system. Previously, this took time, as there were errors such as would be found with the different classes of sodium-potassium or something in a particular product. We do this with an IQ Bot, as well. But, this is at the proof of concept stage. We have not gone with the dark system, the HR system being light.

What is most valuable?

The extraction feature is the most valuable. Because the post-processing and the pre-processing are very standardized, even from a classification point of view, things are fairly simple, as you still need somebody to feed the data. But, the place where I found the IQ Bots to be a par change in comparison with the other solutions is on the Extraction piece, as it uses good and middle technologies to extract the specific data that we require from the documents.

What needs improvement?

While there is adaptability in terms of the data series, an issue that should be addressed concerns different sizes sitting on deck, for something that can be done respecting the terms of the sizing of the template that the bot should be. 

Another issue is that the user should be able to update the data libraries. When it comes to small matters, a person should not need to be at the mercy of an implementation partner or Automation Anywhere for the receipt of instructions to reach out to the technical helpers

For other matters, we worked proactively with IQ Bot to address pain areas that we had encountered in our prior experience, such as that of the design evaluation or of the work we had done with our hardware providers in terms of the quality of the scanning and compression technology. This we addressed because of the inordinate burden on hardware capacity when doing high image scans, something which tremendously raises the size boost. So, we have, over time, optimized that along with the Automation Anyway team.

For anything in a standard location, we have fixed the sizes and do examples in the time of the ULT. Our extensive proactive work with IQ Bot reduced our pain areas.

Furthermore, in the past, I had forgone solutions that are in the scanning mode, such as vendor invoice management or OpenText from this or from Kofax. We contemplated the advantages and disadvantages of a scanning solution, a matter we have been instrumental in addressing. We now refrain from trying to do every conceivable task and to scan the entire document.

For how long have I used the solution?

I have been using IQ Bot within the past 12 months.

We are not using the latest version of the solution. We have employed the more minor of its two upgrades but not the one which matches the latest version.

Buyer's Guide
IQ Bot
March 2024
Learn what your peers think about IQ Bot. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
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What do I think about the stability of the solution?

The solution is reliable. This said, I always explain to people who ask me about any RPA solution that there are two challenges. The first is that a person will have to estimate the running cost of the IQ Bot throughout the life cycle use of a new plan. So, it should not be evaluated as a one-time solution, as there is a maintenance fee required. A license renewal fee of core EMC charges must be paid. All of this should be taken into account. 

Keeping in mind the licensing fees incurred by Automation Anywhere, a deal should be made irrespective of the number of pages.

Otherwise, one may find himself countering good value properties, such as if another license must be purchased after 50,000 or100,000 pages. This would defeat the purpose of the time and investment made in the solution.

As such, one should never view the account being offered as too high to preclude its use. This situation can be encountered faster than one would think. In light of this, it is always better to opt for an unlimited, rather than a limited, license.

What do I think about the scalability of the solution?

It is difficult for me to assess the solution's scalability. We have around 2,000 employees and, assuming that everybody has eight to 10 credentials to be shared, we are attaching only 20,000 or 30,000 copies. So, we haven't, as yet, reached the full potential.

How are customer service and support?

We did not need to make use of the solution's technical support. This is because we made use of our critical six month EMC contract, as part of the standard implementation ring, something we did with Tanium based on our past experience. This allowed us to address, during the six months of post goal life, anything and everything that was not working with the bot.

How was the initial setup?

The initial setup was complex, because if you look at employee certification and data it comes in various forms and formats. It's not like it is with standard A4, A5 or Legal text. Since the shapes vary, we considered the building of a database of the forms and formats to be key, which reduced our pain area.

We are trained to notice when a particular form and factor is not present, something which would stick out to us. This would be, subsequently, fed as a master template into the system, at which point the bot would take over.

This way we reduced the error rate from the bot, updating the master accordingly and its basis for being taken forward.

This allows us to create and feed a format into the system, for recruitment purposes, so that the bot may reference it.

Consequently, our pain areas are dramatically reduced, eliminating much tedium.

What's my experience with pricing, setup cost, and licensing?

The licensing is under usage per page, and I wouldn't recommend it. You should buy it unlimited rather than be restricted in terms of the number of pages.

The pricing has room for improvement. If I had to benchmark all three RPA vendors, I would say that UiPath is cheaper than Automation Anywhere. The second would be Automation Anywhere in terms of flexibility, which beats out UiPath and Blue Prism. This latter is just brewing in India and has yet to grow to the preferred size, as they do not have any customer care based out of the country. It is, instead, based out of the United States, something which does not help me. 

What other advice do I have?

In my present company, I was the one who bought RPA and, as part of that solution, we had also gone ahead and bought IQ Bot.

We have a team of eight people who are using the solution. The bot is structured so that it is used by different people for a variety of activities. One is for master creation, both of an employee and a vendor being involved in the system. Therein we get third party documents, which can be read by the bot.

The second concerns the extensive use of the solution that we employ for the reading of invoice copies.

The third concerns the nutrition elements. So, we have roughly two to three people from each function who use it, meaning fewer than 10 people utilizing it at present. 

While it is a manned bot, everybody has a schedule. Every Monday morning, for two hours, we handle nine or ten with HR. The recruitment is dealt with on the first Monday of the week. That's when natives run by HR the nutrition or other items. We typically run it on Nemesis, because that's when we have twigged our back-end system to get the deliveries on the deal set date, whereby we can use the bot at one signal run.

This is the point at which we have done the scheduling to manage the bot. 

One should not implement this solution until he has the desire to do so. We received it as part of a bundled offer, meaning we had to look for solutions allowing us to make use of it. Only if there is a large amount of scanning, such as a case in which 90 letters produce highly voluminous activity, is an IQ Bot the best solution, absent which a person can manage without the bot. We had already considered HR, but only for the searching of around 20,000 or 30,000 tickets.

If a person has the desired volumes, I would rate IQ Bot as an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
German Campos - PeerSpot reviewer
Pre-Sales Manager (Peruvian Branch) at Global hitss
Real User
Top 5
Easy to implement, stable, and reduces costs, but needs better artificial intelligence to capture information from a document
Pros and Cons
  • "It is very easy to set up and use this tool to get information from documents. It can get the information about the purchase order number, average, description of purchase orders in several formats without any problem."
  • "It should have more artificial intelligence to capture information from a document. Currently, our clients are preparing invoices manually. They are not digital, so we need to scan all the documents, but we are facing issues in capturing all the information through IQ Bot. Therefore, we have to use other tools to capture the information, and then we use IQ Bot to process all the information. They need to improve the artificial intelligence for document scanning."

What is our primary use case?

We have automated several processes for several customers. We have used this tool to automate processes for a bank. We have also set it up for another customer to download purchase orders and put information in a database to consolidate the information they have in the SAP system.

How has it helped my organization?

After automating a process, we prepare a report that shows how much money automation has saved. IQ Bot has reduced costs, and there are fewer mistakes because humans make mistakes. 

These bots also work 24/7, which is also a big benefit. Earlier, if a task took a week, with IQ Bot, we can do the same task in 30 minutes or so depending on the amount of information.

What is most valuable?

It is very easy to set up and use this tool to get information from documents. It can get the information about the purchase order number, average, description of purchase orders in several formats without any problem.

What needs improvement?

It should have more artificial intelligence to capture information from a document. Currently, our clients are preparing invoices manually. They are not digital, so we need to scan all the documents, but we are facing issues in capturing all the information through IQ Bot. Therefore, we have to use other tools to capture the information, and then we use IQ Bot to process all the information. They need to improve the artificial intelligence for document scanning.

For how long have I used the solution?

I have been using this solution for around one year.

What do I think about the stability of the solution?

It is stable. We had no issues with its stability.

What do I think about the scalability of the solution?

It is scalable. We have implemented it in a medium company as well as in a large company without any problem. It only depends on the server on which you run the bot.

How are customer service and technical support?

Their technical support is fine. We don't have any problem with the support of Automation Anywhere.

How was the initial setup?

Its initial setup is easy. It takes one week to create the processes and then develop, test, and put them in production.

What about the implementation team?

We have a team of four people for supporting a big customer with this solution. They monitor the processes and check if there is any problem. We support all the bots that we develop.

Which other solutions did I evaluate?

Our customers evaluate UiPath and Power Automate.

What other advice do I have?

I would recommend this solution because it is very easy to implement, and there are no problems. Automation Anywhere's support is also available at any moment.

I would rate IQ Bot a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
PeerSpot user
Buyer's Guide
IQ Bot
March 2024
Learn what your peers think about IQ Bot. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
Abdul Quadir - PeerSpot reviewer
Assistant Manager at WNS Global Services
Real User
Top 10
Good with structured documents but can't handle unstructured ones
Pros and Cons
  • "IQ Bot's best features are its variety of outputs and how it handles structured documents."
  • "IQ Bot doesn't accept or manage unstructured documents properly."

What is our primary use case?

I use IQ Bot to automate courses.

What is most valuable?

IQ Bot's best features are its variety of outputs and how it handles structured documents.

What needs improvement?

IQ Bot doesn't accept or manage unstructured documents properly.

For how long have I used the solution?

I've been using IQ Bot for a year and a half.

What do I think about the stability of the solution?

IQ Bot has some problems with stability.

How was the initial setup?

The initial setup was easy.

What other advice do I have?

IQ Bot is good at handling structured documents, but if you have a lot of unstructured or handwritten documents, I recommend using Hyper Center instead. I would rate IQ Bot five out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Harish G V - PeerSpot reviewer
Senior RPA Developer at a tech vendor with 1,001-5,000 employees
Real User
Top 5
Great at identifying and classifying our invoice statements
Pros and Cons
  • "The ability to differentiate between documents is valuable."
  • "Lacks sufficient flexibility in identifying a wider variety of documents."

What is our primary use case?

We use IQ Bot to extract information from our PDFs as well as for differentiating between them. I'm an RPA developer and we are customers of IQ Bot.

How has it helped my organization?

We're dealing with millions of invoice statements and IQ Bot can be super helpful in identifying those invoices and classifying them. It saves us a lot of time and money.

What is most valuable?

The ability to differentiate between documents is a valuable feature.

What needs improvement?

Lacks sufficient flexibility in identifying a wider variety of documents such as those that have different dimensions and quality. It would be helpful if even low-quality documents could be identified. They also need to work on the deployment of backups.

For how long have I used the solution?

I've been using this solution for around eight months. 

How are customer service and support?

The automation team takes a while to work on any tickets and respond. 

How was the initial setup?

The initial setup is moderate in terms of complexity.

What's my experience with pricing, setup cost, and licensing?

It's an expensive solution but we get good results and the benefits outweigh the cost. 

What other advice do I have?

I expect we'll increase usage because it's a super useful tool for our business team and it has a lot of use cases. I rate this product eight out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sr. Software Engineer at Saggezza
Real User
The best solution for PDF or scanned documents with valuable algorithms, OCR engines, and support for Python scripting
Pros and Cons
  • "I like most of the algorithms that it has, such as classified algorithms. I also like the OCR engines that it provides. We get a lot of options to explore and deal with. IQ Bot has added a lot of value in terms of extracting the information. Some OCR engines have limitations in terms of extracting the information. They have recently added a new feature that allows us to add Python scripting. Earlier, we had to do the post-processing work in terms of formatting and updating the proper values, but now, we have the option to write a Python script, which is really helpful for us in terms of getting the output. We can manage everything using Python."
  • "There are certain things that OCR engines are not capable of handling currently. For example, OCR engines pick up a slash as a question mark. They also don't have the capability to handle subcolumns in a column. It would be really helpful if they can add more OCR engines with advanced capabilities to handle such scenarios. We need more cognitive abilities in the OCR engines to deal with the most complex scenarios. We also need more advanced capabilities so that IQ Bot can give better results in terms of PDF quality. This is because we cannot expect the same quality from all the vendors and customers, and there might be scenarios where we get some sort of scanned copies."

What is our primary use case?

I have worked on two processes. One process was pretty simple, and another one was a complex process.

What is most valuable?

I like most of the algorithms that it has, such as classified algorithms. I also like the OCR engines that it provides. We get a lot of options to explore and deal with. IQ Bot has added a lot of value in terms of extracting the information. Some OCR engines have limitations in terms of extracting the information.

They have recently added a new feature that allows us to add Python scripting. Earlier, we had to do the post-processing work in terms of formatting and updating the proper values, but now, we have the option to write a Python script, which is really helpful for us in terms of getting the output. We can manage everything using Python.

What needs improvement?

There are certain things that OCR engines are not capable of handling currently. For example, OCR engines pick up a slash as a question mark. They also don't have the capability to handle subcolumns in a column. It would be really helpful if they can add more OCR engines with advanced capabilities to handle such scenarios. We need more cognitive abilities in the OCR engines to deal with the most complex scenarios. 

We also need more advanced capabilities so that IQ Bot can give better results in terms of PDF quality. This is because we cannot expect the same quality from all the vendors and customers, and there might be scenarios where we get some sort of scanned copies.

For how long have I used the solution?

I have been using this solution for one year.

What do I think about the stability of the solution?

It depends on the quality of the PDF that you are dealing with. If you give a good quality document, then definitely, you will get a good output. Otherwise, you won't get a good output. We are dealing with a machine, so the input has to be proper.

What do I think about the scalability of the solution?

It is definitely scalable. It is very good in terms of scalability. For example, I have my own invoice structure in a company, and I am currently using IQ Bot to extract some information for one customer. In the future, I will have more customers, and I would be able to easily scale it because it deals with the invoice format and structure and not with a specific account or customer.  

How are customer service and technical support?

I have experience with their technical support. There was a time when we had issues with understanding a functionality, and their technical support helped us a lot.

How was the initial setup?

It is pretty easy. It is not complex. We just need to add an executable file for IQ Bot, and all other things, such as users and licensing, can be managed from the console itself. It is self-explanatory. It is similar to any software installation. You don't need any specific knowledge for this.

What other advice do I have?

I would definitely recommend this solution. It has advanced a lot over time. They had a lot of versions, which had a lot of improvements. As compared to other RPA tools that are dealing with PDF or scanned documents, IQ Bot is definitely the best solution.

I would rate IQ Bot an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Director Field at a computer software company with 5,001-10,000 employees
Real User
Top 20
Useful AI functionality, beneficial data extractions, but support could improve
Pros and Cons
  • "The valuable feature of IQ Bot is the AI functionality."
  • "The solution did not allow the use of other OCR and their own was not accurate and could improve."

What is our primary use case?

I was using this solution when I was providing a service to a customer. I used the solution for invoice processing.

How has it helped my organization?

The solution is able to extract information from invoices which were helpful for my company.

What is most valuable?

The valuable feature of IQ Bot is the AI functionality.

What needs improvement?

The solution did not allow the use of other OCR and their own was not accurate and could improve.

For how long have I used the solution?

I have used IQ Bot within the last 12 months.

What do I think about the scalability of the solution?

The solution is used daily.

I rate the scalability of IQ Bot a seven out of ten.

How are customer service and support?

The support could improve.

I rate the support of IQ Bot a five out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The deployment took three to four months.

I rate the initial setup of IQ Bot a seven out of ten.

Which other solutions did I evaluate?

There are other solutions on the market that are better.

What other advice do I have?

I advise others to ensure their documents are properly extracted as part of the OCR.

I rate IQ Bot a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Jeongho Kim - PeerSpot reviewer
IT Consultant at a tech consulting company with 51-200 employees
Consultant
Top 10
With its enhanced UX and UI, and the web-based tools, this solution offers a seamless experience to its users
Pros and Cons
  • "IQ Bot is a useful and easy-to-use tool."
  • "IQ Bot uses an API OCR engine. At times, they can't accommodate some text in Korean. Also, Korean characters are not cognitive at times."

What is our primary use case?

I use it for invoice documentation.

What is most valuable?

IQ Bot is a useful and easy-to-use tool. It is powerful in making a running instance. Moreover, its ability to work with Automation Anywhere is also useful and makes it easy to use.

What needs improvement?

IQ Bot uses an API OCR engine. At times, they can't accommodate some text in Korean. Also, Korean characters are not cognitive at times.

For how long have I used the solution?

I am a partner with Automation Anywhere, and I use IQ Bot. I have been working with the solution for two years now.

What do I think about the stability of the solution?

It is a stable solution. For stability, I rate this solution a nine out of ten.

What do I think about the scalability of the solution?

Owing to our security issue, I must use an on-premises solution. If I need to scale, I add more machines to the on-premise solution. Also, five people use this solution at my workplace. For scalability, I rate this solution a nine out of ten.

How are customer service and support?

I do have experience with the tech support from Automation Anywhere. I rate the tech support somewhere between eight to nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The setup is very simple.

What's my experience with pricing, setup cost, and licensing?

Solutions from Automation Anywhere are expensive. I rate it a seven out of ten on a scale of one to ten, where one is the higher price, and ten is the lower price.

Which other solutions did I evaluate?

I compared IQ Bot with ABBYY. I feel that IQ Bot has enhanced UX, UI, and web-based tools.

What other advice do I have?

Overall, I rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Solution Architect at a manufacturing company with 10,001+ employees
Real User
Easy to use, good support, and works fine
Pros and Cons
  • "We have been using it only for two months, and so far, it is working fine. It is easy to use."
  • "It should be easier to install and configure. We had some issues during the initial setup, and we are resolving them with the help of their support. Its initial setup is complex. Their web pages are not really structured. Because they have multiple products that are more or less similar, it is sometimes hard to understand which documentation you're actually reading and using. Their documentation and web pages should be structured in a better way. In terms of new features, it is a little too early to provide inputs. I need more real business cases to see what is lacking. We haven't yet got those. We are currently testing it from a technical point of view."

What is our primary use case?

I am currently testing IQ Bot, and we are evaluating it from technical and business perspectives. We haven't yet put anything in production. We are looking into business cases, and we are also checking it out from the IT perspective in terms of how it works, what we can do with it, and so on. We are also working with the RPA part of Automation Anywhere.

We are using one version prior to the latest one. They seem to have released a newer version, and we will upgrade soon. It is deployed in our AWS environment. It is more or less on-premise, but it is still in the AWS space.

What is most valuable?

We have been using it only for two months, and so far, it is working fine. It is easy to use.

What needs improvement?

It should be easier to install and configure. We had some issues during the initial setup, and we are resolving them with the help of their support. Its initial setup is complex. 

Their web pages are not really structured. Because they have multiple products that are more or less similar, it is sometimes hard to understand which documentation you're actually reading and using. Their documentation and web pages should be structured in a better way.

In terms of new features, it is a little too early to provide inputs. I need more real business cases to see what is lacking. We haven't yet got those. We are currently testing it from a technical point of view.

For how long have I used the solution?

I have been using this solution for the last two months.

What do I think about the stability of the solution?

It is working fine so far.

What do I think about the scalability of the solution?

We haven't really scaled it up to see what will happen if we run a lot of documents. We haven't yet tested it for that.

For the RPA part, we have a lot of bots running in production, but we haven't really started using IQ Bot. Currently, two or three people from the IT side are testing this. We plan to increase its usage. I am working on the IT side, and there are a lot of business cases inside our organization that could benefit from this type of solution. We are trying to talk to different business units to see what type of business we can test out first.

How are customer service and technical support?

Their technical support is fine so far. They have been able to answer my questions in a fairly good time.

Which solution did I use previously and why did I switch?

We were not utilizing these types of tools in the past. We had more or less outsourced the complete processing and handling of documents, invoicing, and so on. 

How was the initial setup?

It wasn't really straightforward. We had some issues, and I had to open some support cases with Automation Anywhere. I am using their support to solve these issues, and we still have a few issues to solve. 

Its setup is complex, and there is a lack of structured documentation. There should be an easier way to install and configure it.

What other advice do I have?

I would rate IQ Bot an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user