iServer Reviews

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Consultant
Senior Associate Consultant at a consultancy with 501-1,000 employees
Aug 23 2017

What is most valuable?

I love how there are no milestone swimlanes. The only swimlanes are business role swimlanes which makes process mapping easier and easy to read.

How has it helped my organization?

It has helped having data lineage in the business cluster, which is used as control artifacts.

What needs improvement?

The ability to add information behind each activity shapes to show which attributes it contains. E.g., frequency, automation, systems, etc. When presenting the process map to businesses: * Cannot see which activities are control activities. *... more»
Real User
Manager Governance, Risk and Compliance at a tech services company with 1,001-5,000 employees
Aug 06 2017

What is most valuable?

Process modelling through object creation and management. It is beneficial as a very effective change management of processes at the object level if you need to modify a process, and it will impact other processes as well, the object changed... more»

How has it helped my organization?

* Reduced time to roll out and define processes. * Easy access for end users through web interface.

What needs improvement?

Customizing features can be enhanced. By giving the user the option to add and modify customized fields for the properties of the objects by enhancing the import capability from other tools, such as Visio, Word, PDF, etc. Enhancing... more»
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Real User
IT Security at a maritime company with 10,001+ employees
Nov 14 2017

What do you think of iServer?

Valuable Features Integrating the Microsoft documents to the product and visualization matrix where we can see the end-to-end relationship of the network is of great importance to our company. • Improvements to My Organization We have uploaded all the internal documents to the tool. We are able to see the impact analysis in real-time if any component goes down. • Room for Improvement More visualization techniques and ways to report the data might be helpful. • Use of Solution Two years. • Stability Issues Yes, we have had issues with stability. • Scalability Issues No issues. • Customer Service and Technical Support A seven out of 10 for technical support. • Previous Solutions No, we did not previously use a different solution. • Initial Setup ...

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What is iServer?

iServer is a unified software platform and enterprise modeling environment that extends and enhances the familiar, market leading Microsoft Visio and Office products. Core capabilities provided by iServer include an enhanced Microsoft Visio diagramming interface, a powerful central repository for all enterprise architecture or business process models and documentation, and a range of tools for visualization, analysis and decision making.

iServer customers

Barclays, Cathay Pacific, Deloitte, British Gas, MasterCard

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