There is room for improvement on the reporting side of the product. The reports are perfectly serviceable and they give us the information that we need, but they can be a bit old-fashioned to look at. ITRS has acknowledged this — we've got a good relationship with them — and they're looking to make improvements and move more to real-time dashboards.

The other thing that I don't particularly like about the current reports is that you can't save parameters. Every time you run a report you have to go through and reselect all the parameters that you want in that report.

It would also be helpful for me if I could manage some elements of the system myself, a bit more. At the moment, if we want to have a new user and assign a license to that user on the system, we have to raise a ticket with their support desk. I would much prefer to be able to have a control panel where I can add people and assign licenses, just to speed up processes.

Update (27/07): ITRS have provided the reporting functionality and it makes life so much easier! The ability to save and generate reports makes sharing information with colleagues without having to enter the parameters saves time each week.