ITRS Geneos Reviews

4.0 out of 5 stars
 (18)
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781c31ce f7d4 4563 a5cc abcbaa21c901 avatar
Real User
Assistant Vice President at a financial services firm with 1,001-5,000 employees
Sep 04 2016

What is most valuable?

ITRS can define rules to alert when certain parameters that you monitor breach a threshold. Rules can be configured to fire recovery actions automatically to clear the alert. However, if the alert persists for an extended period, then it has... more»

How has it helped my organization?

ITRS helps us to identify a lot of production issues proactively. E.g., ITRS alerts for a critical process memory that grows beyond the configured threshold limits. The limits are set to alert before the process crashes. This allows support... more»

What needs improvement?

ITRS has setup XML that holds the entire monitoring configuration. Only the last 10 versions of the setup XML is saved locally on the gateway server. These 10 versions get overwritten quite easily when you are working with a big configuration... more»
555a8019 4e7a 4348 aa38 dd8b2fda4986 avatar
Real User
Middle Office PnL & IPV Technology Support Analyst at a financial services firm with 1,001-5,000 employees
Aug 28 2016

What is most valuable?

As a user its UI is very easy to understand, nice to look at, organised easily, and also very quick at alerting. This makes it stand out above its competitors, which in my experience are slow and ugly. As a company looking to onboard, its... more»

How has it helped my organization?

It has improved our efficiency in many ways. Management and user information are now on self-service as we can provide them dashboards which give them live updates on what they want to know when they want to know, rather than running a query... more»

What needs improvement?

Like any product there is always room for improvement, and although their documentation is good, I would say better documentation is always one to aim for though, and I believe they are doing this. Technically, I believe the dashboard... more»
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F3d3a8d5 b73a 45f8 8dc0 060e671a2159 avatar
Consultant
Consultant, Tooling and Metrics at a financial services firm with 1,001-5,000 employees
Mar 22 2017

What is most valuable?

* Custom script toolkits * Data aggregation * Alerting rules to emails * System APIs

How has it helped my organization?

We have automated some manual system checking processes. We have monitoring tools that allow us to view individual systems health and issues on its own. Geneos gives us visibility on all of our systems at once and we can build dashboard views... more»

What needs improvement?

Backward compatibility with deprecated features and in system documentation on what configuration areas are needed to be updated: There is a bit of this in place already, but it can be improved. I've been trying to update to version 3.5 but... more»
Anonymous avatar x80
Real User
VP, Lead Software Development Engineer at a financial services firm with 1,001-5,000 employees
Oct 05 2016

What is most valuable?

The Geneos monitoring solution is a mature industry standard monitoring solution, and is present in over 90% of the invest banks in the city. There are many reasons why it is the professional's tool of choice. * The NetProbe carries over 100... more»

How has it helped my organization?

I have implemented Geneos to improve business, management, engineering and support operations. * We use Geneos to provide a business view of the IT infrastructure using its data to produce reports and dashboards that are ready for business... more»

What needs improvement?

I would like better access to the data that is being collected. ITRS are addressing this by using a KAFKA API interface to the gateway. Access to the data provides the ability to summarize, aggregate and correlate events and in many cases... more»
Anonymous avatar x80
Real User
Application Analyst at a tech company with 1,001-5,000 employees
Aug 28 2016

What is most valuable?

The clean and colorful UI and easy to use options like snooze and active times. Previously, we had monitoring tools which had complicated UI's and the screen looked very dull. Also as an end user, we hardly had control over alerts triggering... more»

How has it helped my organization?

Three different colors indicating different level of severity makes monitoring easy. With different level of access we can assign controls to different user and most of the things are taken care by our support teams.

What needs improvement?

* The dashboard feature is full of bugs. Grouping items results in a distorted dashboard. * The file monitoring fails when we need to monitor the same file twice a day but we do have a workaround which is tedious. * The email alerting... more»
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What is ITRS Geneos?

ITRS Geneos is a real-time monitoring tool for managing increasingly complex and interconnected IT estates. Built for financial services and trading organisations, it collects a multitude of data relating to the performance of servers, infrastructure, connectivity and applications, analyses it to provide fresh information, and presents it in relevant, intuitive visualisations. For more information, please visit: https://www.itrsgroup.com/

Also known as
Geneos
ITRS Geneos customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

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