ITRS Geneos Benefits

reviewer1348830
Senior Enterprise Management Administrator at a financial services firm with 501-1,000 employees
When I first started, they were having outages daily. A lot of times it was the customer that was calling saying, "Hey, we're having a problem. Can you please look into this?" The alerts weren't even there. Our company didn't have an ITRS administrator. Someone from the New York ITRS office would come out once a week and do whatever he could, but he wasn't full-time. Once I became full-time, I was able to clean everything up, make sure only the required alerts were being generated, and that allowed the production team to actually see, "Oh, okay, this is broken right now," and enabled them to fix it. It has allowed us to be less reactive and more proactive when it comes to issues. The consolidation of all the other monitoring applications into one allows the NOC to see everything more clearly as well. It definitely improved the overall functionality of the trading applications because we are able to see stuff alerting much more easily. In terms of the number of issues we have detected and outages avoided, I wouldn't even know where to begin with that. It's a large environment, so we have issues every day. I don't know that I can quantify them. View full review »
Sanket Wartikar
Senior Manager - Trading Systems Support
On a yearly basis, we identify around 50 to 60 incidents through ITRS. Typically, we don't have outages to our critical systems. We haven't had any in the last three to four years. So while ITRS has not been involved in avoiding outages, there have been one or two critical issues which it detects each year. Those have not resulted in outages, but there would have been major business impact from them. We detected them due to ITRS. View full review »
Caleb Bond
E Business Systems Consultant at a financial services firm with 10,001+ employees
With customizable dashboards, we've been able to build visibility across a very large portfolio of applications rapidly and consolidate the views. With ApDynamics, which is the other primary product here, we can't do anything like that at all. Building a dashboard like that is almost impossible. And even if we did build it, it wouldn't load. It would just be too heavy. With Geneos, it's very easy, especially in the web-based dashboard. View full review »
Learn what your peers think about ITRS Geneos. Get advice and tips from experienced pros sharing their opinions. Updated: May 2020.
419,794 professionals have used our research since 2012.
SeniorPrc25d
User at a financial services firm with 10,001+ employees
The people who monitor the applications, the operations staff, are not typically developers. The operations staff can, by themselves, configure that monitoring to react to an issue they've seen. They get a very short and tight feedback loop where they see an issue and they can incrementally improve the monitoring themselves. The operations staff have a good understanding of the behavior of the application in real life, so they are best placed to update some of that monitoring and they are able to do that when it doesn't require development skills. You'd normally put highly paid, experienced developers on the call face to monitor it in the middle of the night. View full review »
Learn what your peers think about ITRS Geneos. Get advice and tips from experienced pros sharing their opinions. Updated: May 2020.
419,794 professionals have used our research since 2012.