ITRS Geneos Customer Service and Technical Support

reviewer1348830
Senior Enterprise Management Administrator at a financial services firm with 501-1,000 employees
I don't only administer this application, I'm also responsible for other applications. As an example, I have another application that has been broken for over a month now and I've had to open three separate cases with the company and the issue still isn't resolved. They keep telling me, "Well, it's a different issue. You have to open up another case." But with ITRS support, I can go off on a tangent: "No, I found this and this and this and this," and it all goes under one case and it all gets solved within a day or two. I've been working with ITRS support for 12 years and I have a very good relationship with the New York office. There have been plenty of things that I've recommended that came out within one or two releases of the next versions of the software. View full review »
Sanket Wartikar
Senior Manager - Trading Systems Support
We have received very good support from technical support. All our tickets, all the changes, have been done in the specified time. We received a good amount of support from them during the initial deployment. Although it was a complex architecture, the deployment went very smoothly. And currently, the changes which happen very frequently here, the changes in the dashboards, are done very smoothly. We have not had any issues with support. View full review »
Caleb Bond
E Business Systems Consultant at a financial services firm with 10,001+ employees
I have not used their technical support. View full review »
Learn what your peers think about ITRS Geneos. Get advice and tips from experienced pros sharing their opinions. Updated: May 2020.
425,604 professionals have used our research since 2012.
Sanchit Pathak
System Analyst at a financial services firm with 5,001-10,000 employees
Technical support is really helpful. Whenever we have a use case, we can simply send out one email and we get a response the same day, often within an hour. That's really helpful and pretty impressive. And the guys know what they are doing. They're always responsive and knowledgeable. View full review »
SeniorPrc25d
User at a financial services firm with 10,001+ employees
Technical support is excellent, very good. They're very accessible, with them being specifically London-based. Unlike if you went for one of the big providers - which, if you did, you would have to be a very big customer, in a top-tier bank such as ourselves, to have regular meetings with them - we can talk with the product managers, we can get our points across. They're accessible. It's good, we're happy. View full review »
Learn what your peers think about ITRS Geneos. Get advice and tips from experienced pros sharing their opinions. Updated: May 2020.
425,604 professionals have used our research since 2012.