ITRS Geneos Customer Service and Technical Support

Sanket Wartikar
Senior Manager - Trading Systems Support
We have received very good support from technical support. All our tickets, all the changes, have been done in the specified time. We received a good amount of support from them during the initial deployment. Although it was a complex architecture, the deployment went very smoothly. And currently, the changes which happen very frequently here, the changes in the dashboards, are done very smoothly. We have not had any issues with support. View full review »
User at a financial services firm with 10,001+ employees
Technical support is excellent, very good. They're very accessible, with them being specifically London-based. Unlike if you went for one of the big providers - which, if you did, you would have to be a very big customer, in a top-tier bank such as ourselves, to have regular meetings with them - we can talk with the product managers, we can get our points across. They're accessible. It's good, we're happy. View full review »
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