ITRS Geneos Primary Use Case

Senior Enterprise Management Administrator at a financial services firm with 501-1,000 employees
We use it to monitor all our production servers, our UAT servers, as well as all the trading applications that are running on them. Additionally, we use some of the other features to monitor some of the network equipment via SNMP. Our NOC is watching the screens I created for them using the Geneos dashboards and the Event Ticker. They open cases for specific teams, depending on where the alert is coming from. It gets routed to the correct group and they resolve the issue. For the most part, our applications are fixed protocol trading applications. We have a host of products and they're all unique. They range from process monitoring to log file monitoring to API. For example, the trading application has an API which sends data into the ITRS gateway and that displays information. We have rules written around that. We use the Web Dashboard and it's great. You have to take the time to create the dashboards. I'm the only person administering ITRS at this point, and with over 500 servers and a lot of applications I don't have a lot of time to create dashboards. View full review »
Sanket Wartikar
Senior Manager - Trading Systems Support
We are monitoring uptime, availability, and performance of the trading systems through the ITRS dashboards. We have five segments and we have created all the applications and dashboards for these segments. We are monitoring online and have created a separate, integrated monitoring room where we have installed all the Geneos dashboard screens and we have a separate group of people monitoring these tools. In case of any alerts, there are mechanisms for escalation. Currently, we have not only provided dashboards to IT operations, but we have provided them to other departments as well. For example, the hardware team has its own dashboard, and the network team has its own dashboards. The business team also recently started using dashboards. The types of applications we monitor start with trading applications. We have a cash market, futures and options, and through the ITRS dashboards we monitor all the back-end servers. The only thing that is not covered by the dashboards is the front-end, which is used by the members. But all the in-house application servers are covered, as are all the networks switches, all the hardware details, and the software applications for the trading servers. Apart from that, there is a separate interface team that is also monitoring its own dashboards. Essentially, we are trying to include all the business parameters in the monitoring, those which are used most by the business users. Those parameters are being tracked in the ITRS dashboards. We have divided our dashboards into application processes, logs, hardware, and network. All these dashboards are combined and are visible in an Exchange one-view dashboard which is visible at the executive level. View full review »
Caleb Bond
E Business Systems Consultant at a financial services firm with 10,001+ employees
The solution is being used in the treasury management space, specifically to monitor the health of the technology estate. At this point, we have built out infrastructure monitoring as well as things like log monitoring and process monitoring; all those basics. The main use case is actually to build dashboards for our production support team to be able to have a high-, mid-, and low-level view of that technology estate. The applications we monitor are financial services applications, treasury specifically. View full review »
Learn what your peers think about ITRS Geneos. Get advice and tips from experienced pros sharing their opinions. Updated: May 2020.
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Sanchit Pathak
System Analyst at a financial services firm with 5,001-10,000 employees
We are using Geneos for basic monitoring, like process, logs, database monitoring, etc. In terms of the applications we monitor with Geneos, they are the basics, like load processes for getting the data, parsing it, and loading into the database. We have a processor running 12 to 14 hours a day and we have to monitor the data we are getting, the FIX (financial information exchange) messages. We are parsing to see whether everything went fine or not. Then, if we are loading it into a database, we are checking the counts to confirm that whatever is in the FIX messages is getting loaded. View full review »
User at a financial services firm with 10,001+ employees
We use it for application monitoring. View full review »
Manel Achour
ASP Administrator at FIS
Our primary use case is to monitor services and networking. We monitor applications like the processor, CRM, and next-gen Gateway which is a Windows service. View full review »
Learn what your peers think about ITRS Geneos. Get advice and tips from experienced pros sharing their opinions. Updated: May 2020.
443,152 professionals have used our research since 2012.