Geneos is a little costly, but it's worth the money.

Monitoring is not an easy task. It's difficult to estimate the return on investment for monitoring investments. It's difficult to say for sure. Based on my experience, I've gone through multiple products, but I have not found a suitable tool to replace ITRS yet.

I don't generally get involved with ROI at a metrics level, but Geneos has definitely helped when it comes to getting ahead of a potential client issue before it occurs. That doesn’t affect ROI directly but, in some cases, it would save us because we have SLAs with our clients. There would definitely be reputational as well as some cost savings, because we've detected problems before or as they're happening and before the client notices. Quantifying that is very difficult. How do you quantify the reputation of how good your service is?

We have indeed seen an ROI. In the industry that we're working in, if the systems that are being monitored by this solution are all down, we could potentially look at losing a million SA rands an hour. That's the potential loss we are working with. That in itself speaks volumes versus the licensing cost we need to pay for this a year. That just gives an idea. If we don't have this monitoring in place and we lose the systems per se, we could lose what we pay now for licensing probably in about an hour. So, there is definitely value.

We have seen a return on investment because we saved money by managing our alerts proactively. This avoided any downtime, which made the traders happy. 
We were able to keep our application running almost 99.9% of the time.

We were definitely successful in reducing the number of severe incidents. Our targets were to reduce the number of high-severity incidents, which occur when there is a delay in noticing or finding out about an incident, and then the customer raises it to us. By detecting and at least providing a workaround or fix before the customer notices, we improve our KPIs by reducing the number of high-severity incidents. That is what we see as a return on investment because we avoid the penalty by addressing the incidents quickly.

We have seen ROI because the environment is far better managed.

We have definitely seen return on investment, although I can't share specifics.

We have seen return on our investment with ITRS, but not as much as we're going to see. We're still in the early stages and we're not mature yet. But we've already seen some return on that investment and we believe the return will be significant, eventually.

The purpose of adding this tool is, of course, to reduce two things: the number/frequency of incidents, and reduce the amount of time to resolve incidents. Already, in 18 months of immature implementation, we have had approximately a 10 percent reduction in incident frequency and something like a 17 percent reduction in the duration of incidents. It's clearly helping our support team to identify the source of a problem and the solution for the problem.

In terms of how many issues we have detected and outages avoided as a result of using Geneos, we're not to a point where we have done those types of metrics to scale. It's mostly anecdotal at this point, but I have started to collect that information. Part of the reason for the lack of those metrics is that we don't have a mature process around the support teams feeding that information back to us at a central collection point.

Based on my experience, to build such a solution in-house, you require eight to ten developers. You have to follow the release process, maintain the code, and do check-ins and check-outs. You have to take care of many things, and you have to pay for human resources. You have to pay for the hardware and maintain the code. You need to retain the knowledge, and continuously maintain the resource within the team or organization. All this can be easily eliminated with ITRS. Initially, I wasn't very comfortable with it, but later on, I realized that it can remove all those expenses. It's also extensive, whereas you can't just go and expansively build your own monitoring solution.

Our biggest ROI is that it has saved us downtime.

It's very difficult to put a number on it, but I'm sure that the product has paid for itself.

We have absolutely seen return on our investment with ITRS. The stability of the trading applications with Geneos means it pays for itself.

We've seen increasing stability. Given the problems and issues that software invariably has, we've had the ability to quickly react and identify where those faults lie because we've had monitoring. The return has really been our ability to have confidence that things are good and, when things are bad, our ability to work out quickly and focus on where they are bad.

It’s the primary tool to detect and start end to end incident management and system analytics so it’s a key part of our company offerings.

We have not seen ROI yet. 

I don't have the figures unfortunately. But the ROI has been growing slowly. We do have a number of other tools and our systems are quite big and complex. I've also met some resistance in the adoption of another monitoring tool from the users. Expect a slow start on ROI with Geneos. In my case, it is finally gaining popularity after catching a number of critical issues that their other monitor tools missed.

Difficult to quantify. We have reduced stress level of all involved personnel and increased user satisfaction due to the real-time dashboards we gave them. Targeted notifications reduce effort due to false or misdirected alarms. Processes have been improved due to the insights gained by the Geneos monitoring.

I can't say for sure as I don't know the contractual figures, but I suspect the ROI to be at least 100%.

This product saves us a lot of time in development.

Excellent