Senior Enterprise Management Administrator at a financial services firm with 501-1,000 employees
We have absolutely seen return on our investment with ITRS. The stability of the trading applications with Geneos means it pays for itself. View full review »
Caleb Bond
E Business Systems Consultant at a financial services firm with 10,001+ employees
We have seen return on our investment with ITRS, but not as much as we're going to see. We're still in the early stages and we're not mature yet. But we've already seen some return on that investment and we believe the return will be significant, eventually. The purpose of adding this tool is, of course, to reduce two things: the number/frequency of incidents, and reduce the amount of time to resolve incidents. Already, in 18 months of immature implementation, we have had approximately a 10 percent reduction in incident frequency and something like a 17 percent reduction in the duration of incidents. It's clearly helping our support team to identify the source of a problem and the solution for the problem. In terms of how many issues we have detected and outages avoided as a result of using Geneos, we're not to a point where we have done those types of metrics to scale. It's mostly anecdotal at this point, but I have started to collect that information. Part of the reason for the lack of those metrics is that we don't have a mature process around the support teams feeding that information back to us at a central collection point. View full review »
User at a financial services firm with 10,001+ employees
We've seen increasing stability. Given the problems and issues that software invariably has, we've had the ability to quickly react and identify where those faults lie because we've had monitoring. The return has really been our ability to have confidence that things are good and, when things are bad, our ability to work out quickly and focus on where they are bad. View full review »
Learn what your peers think about ITRS Geneos. Get advice and tips from experienced pros sharing their opinions. Updated: May 2020.
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