ITRS Geneos Archived Reviews (More than two years old)

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Vendor
Manager, Enterprise Integration at a tech company with 10,001+ employees
Oct 06 2016

What is most valuable?

The ability to logically normalize data gathered from multiple types of sources via pre-built plugins is extremely powerful. This functionality, coupled with the ability to import custom data via the Toolkit plugin allows Geneos to be leveraged to monitor every system in the enterprise. The use of… more»

How has it helped my organization?

Most enterprises have multiple sites with deployed, disparate resources, and varying data requirements. Geneos gives a real time global view of both resource usage, coupled with headroom availability is powerful information for both right sizing budgets and identifying projected choke points. Recent… more»

What needs improvement?

The strengths of the product is data capture and ease of configuration. However, data visualization – real time and historical – is a weakness. This is being addressed with VALO and ITRSInsights but this is not production ready yet.

What other advice do I have?

I rated this product a 9 due to how much I used it and how useful it was to us. It has allowed us to provide immediate support where needed, reducing business impact.
Vendor
VP, Lead Software Development Engineer at a financial services firm with 1,001-5,000 employees
Oct 05 2016

What is most valuable?

The Geneos monitoring solution is a mature industry standard monitoring solution, and is present in over 90% of the invest banks in the city. There are many reasons why it… more»

How has it helped my organization?

I have implemented Geneos to improve business, management, engineering and support operations. * We use Geneos to provide a business view of the IT infrastructure using… more»

What needs improvement?

I would like better access to the data that is being collected. ITRS are addressing this by using a KAFKA API interface to the gateway. Access to the data provides the… more»

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing is based on the requirements.

Which solution did I use previously and why did I switch?

No

What other advice do I have?

Keep the implementation as simple as possible.

Which other solutions did I evaluate?

I have looked at other products but they fail right at the start – these other products use Java or Pearl and this is not what I want running on my machines. As this… more»
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Vendor
Assistant Vice President at a financial services firm with 1,001-5,000 employees
Sep 04 2016

What is most valuable?

ITRS can define rules to alert when certain parameters that you monitor breach a threshold. Rules can be configured to fire recovery actions automatically to clear the alert. However, if the alert… more»

How has it helped my organization?

ITRS helps us to identify a lot of production issues proactively. E.g., ITRS alerts for a critical process memory that grows beyond the configured threshold limits. The limits are set to alert before… more»

What needs improvement?

ITRS has setup XML that holds the entire monitoring configuration. Only the last 10 versions of the setup XML is saved locally on the gateway server. These 10 versions get overwritten quite easily… more»

What's my experience with pricing, setup cost, and licensing?

I don’t have much visibility to the pricing, as this is negotiated at enterprise level. I heard that enterprise-level licensing is quite expensive.

Which solution did I use previously and why did I switch?

I have used Wily Introscope and Nagios, but they are not as comprehensive as ITRS.

What other advice do I have?

I would definitely recommend this product for monitoring mission-critical applications. ITRS is the best monitoring tool I have used so far. It comes loaded with a lot of built-in plugins to monitor… more»
Consultant
Senior Consultant at a tech consulting company with 501-1,000 employees
Apr 25 2016

What is most valuable?

Customizable Dashboard to display real time business flow monitoring. This is extremely useful to operations as well as business user. Not only monitor health but capacity and performance at a glance… more»

How has it helped my organization?

Operation team used to perform 20 highly manual steps for the Start of Day (SOD) checks on a particular system which involve checking dozen of log files, running 30+ SQLs, collating information from… more»

What needs improvement?

Its web monitoring capability is very hard to use especially if there is authentication involved.

What's my experience with pricing, setup cost, and licensing?

It’s expensive but the number of Sev One incidents prevented is priceless especially where there are regulatory pressures in the capital market.

What other advice do I have?

Get an expert in to evaluate what your real APM needs are.

Which other solutions did I evaluate?

Many other application monitoring tools are either too infrastructure centric or client experience centric. Not many cater well towards the capital market.
Vendor
Enterprise IT Management Consultant with 51-200 employees
Mar 11 2016

What is most valuable?

* Toolkits * Compute engine

How has it helped my organization?

It provides us with the ability to monitor much deeper into both our infrastructure and applications functional metrics. Deploying simple metrics was simple and we quickly covered the functionality provided by the product we were replacing… more»

What needs improvement?

A few minor incremental improvements we have asked the vendor for would be nice. The main weakness of the product is poor historical logging and reporting. The main difficulty with the product is how to identify performance issues with… more»

Which solution did I use previously and why did I switch?

Our previous product had poor functionally and of poor quality.

What other advice do I have?

Know your functional requirement. Gradually build complex monitoring. Start simple.
Ravi Suvvari
Real User
Performance and Fault-tolerance Architect with 1,001-5,000 employees
Aug 17 2015

What do you think of ITRS Geneos?

What is most valuable?

Complete End-to End monitoring of Apps and infra Key performance metrics to identify and reduce transaction latencies

How has it helped my organization?

Multiple views of Trading Apps

What needs improvement?

None that I can think of.

For how long have I used the solution?

6 months

What was my experience with deployment of the solution?

No

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

No

How are customer service and technical support?

Customer Service: Very good Technical Support: Very good

Which solution did I use previously and why did I switch?

No

How was the initial setup?

A bit complex

What about the implementation team?

Ourselves

What was our ROI?

Excel…
Vendor
Application Performance Monitoring / Project Lead with 1,001-5,000 employees
Jun 24 2015

What is most valuable?

* Excellent set of plug-ins for the financial industry. * Easy to extend and to incorporate existing monitoring scripts/programs. * Publishing monitoring data to many users is simple due to webservers… more»

How has it helped my organization?

* Trading desk has continuously updated view of full quotation process. Issues are displayed and alarmed about in near real-time instead of going unnoticed for longer periods of time. * Depending on… more»

What's my experience with pricing, setup cost, and licensing?

ITRS is quite flexible depending on the size and requirements of the customer. Given the benefits we have from Geneos and also compared to pricing of other solutions (e.g. job scheduling) costs have… more»

Which solution did I use previously and why did I switch?

We used Icinga (a Nagios-Clone) before and currently still do in various areas. Geneos has been introduced due to the need for real-time monitoring and notification and for the excellent possibilities… more»

What other advice do I have?

For the beginner there is a steep learning curve. To master the Geneos technology reasonably well, four to six months are realistically needed (within those you can already build up an initial… more»

Which other solutions did I evaluate?

Icinga (Nagios-Clone), AppDynamics, BlueStripe, Leutek. Icinga was too slow for our requirements and would have required - according to the company mainly supporting this open-source solution - major… more»

What is ITRS Geneos?

ITRS Geneos is a real-time monitoring tool for managing increasingly complex and interconnected IT estates. Built for financial services and trading organisations, it collects a multitude of data relating to the performance of servers, infrastructure, connectivity and applications, analyses it to provide fresh information, and presents it in relevant, intuitive visualisations. For more information, please visit: https://www.itrsgroup.com/

Also known as
Geneos
ITRS Geneos customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

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