ITRS Geneos Archived Reviews (More than two years old)

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Real User
Fixed Income Trade Producion Support at Bank of America
May 22 2018

What do you think of ITRS Geneos?

What is our primary use case?

Event Management: Manages alerts from infrastructure, applications, and batch jobs. Performs 24/7 monitoring across our Global Markets platform.

How has it helped my organization?

This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis.

What is most valuable?

Dashboards Processes FKM Disk These alerts proactively help manage the enterprise operational risk.

What needs improvement?

A lightweight version which could host more than 100 gateways, as we can see slowness while loading all our gateways. We do support a horizontal platform and having this feature will have an impact in the MTTR.

For how long have I used the solution?

More than five years.
Consultant
Consultant at a tech services company with 10,001+ employees
Mar 23 2017

What is most valuable?

This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules.

How has it helped my organization?

We have started a project green movement and it is running successfully. The motive is to make sure nothing is red (faulted) and make sure it is immediately monitored and resolved or delegated. This has kept our systems and operations… more »

What needs improvement?

I am hoping to get some good features on the IBM MQ messaging tool, as this is most frequently used in our team.

Which solution did I use previously and why did I switch?

I did not previously use a different solution; it's recommended in the project and cheap.

What other advice do I have?

It's a very effective and productive tool, and avoids any major incidents.
Learn what your peers think about ITRS Geneos. Get advice and tips from experienced pros sharing their opinions. Updated: May 2020.
438,246 professionals have used our research since 2012.
Vendor
Technical Operations/Network Analyst at a financial services firm with 51-200 employees
Mar 22 2017

What is most valuable?

ITRS uses SNMP to communicate with our devices as well as SNMP net probes installed on our servers. ITRS’s use of SNMP provides a lot of valuable information from the device without affecting performance.

How has it helped my organization?

With ITRS, we are able to monitor in real time our infrastructure, whether it is hard disk failures, number of or failure of processes, and switch port packets being dropped.

What needs improvement?

I would like to see a user community established to assist with implementing and supporting the product. I would also like to see suggested guidelines to accomplish a monitoring task. The issue is that ITRS is so flexible that there is more… more »

Which solution did I use previously and why did I switch?

Tivoli was used prior to my start. I personally used PRTG and ITRS is significantly better.

What other advice do I have?

Plan and implement the initial framework for the enterprise size as reworking for growth would be a challenge.
Vendor
Consultant, Tooling and Metrics at a financial services firm with 1,001-5,000 employees
Mar 22 2017

What is most valuable?

* Custom script toolkits * Data aggregation * Alerting rules to emails * System APIs

How has it helped my organization?

We have automated some manual system checking processes. We have monitoring tools that allow us to view individual systems health and issues on its own. Geneos gives us visibility on all of our systems at once and we can build dashboard… more »

What needs improvement?

Backward compatibility with deprecated features and in system documentation on what configuration areas are needed to be updated: There is a bit of this in place already, but it can be improved. I've been trying to update to version 3.5 but… more »

Which solution did I use previously and why did I switch?

This was the first product I used, so I do not have a comparison.

What other advice do I have?

It's a lot of work to get started but worth it.
Vendor
Manager, Enterprise Integration at a tech company with 10,001+ employees
Oct 06 2016

What is most valuable?

The ability to logically normalize data gathered from multiple types of sources via pre-built plugins is extremely powerful. This functionality, coupled with the ability to import custom data via the Toolkit plugin allows Geneos to be leveraged to monitor every system in the enterprise. The use of… more »

How has it helped my organization?

Most enterprises have multiple sites with deployed, disparate resources, and varying data requirements. Geneos gives a real time global view of both resource usage, coupled with headroom availability is powerful information for both right sizing budgets and identifying projected choke points. Recent… more »

What needs improvement?

The strengths of the product is data capture and ease of configuration. However, data visualization – real time and historical – is a weakness. This is being addressed with VALO and ITRSInsights but this is not production ready yet.

What other advice do I have?

I rated this product a 9 due to how much I used it and how useful it was to us. It has allowed us to provide immediate support where needed, reducing business impact.
Vendor
VP, Lead Software Development Engineer at a financial services firm with 1,001-5,000 employees
Oct 05 2016

What is most valuable?

The Geneos monitoring solution is a mature industry standard monitoring solution, and is present in over 90% of the invest banks in the city. There are many reasons why it… more »

How has it helped my organization?

I have implemented Geneos to improve business, management, engineering and support operations. * We use Geneos to provide a business view of the IT infrastructure using… more »

What needs improvement?

I would like better access to the data that is being collected. ITRS are addressing this by using a KAFKA API interface to the gateway. Access to the data provides the… more »

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing is based on the requirements.

Which solution did I use previously and why did I switch?

No

What other advice do I have?

Keep the implementation as simple as possible.

Which other solutions did I evaluate?

I have looked at other products but they fail right at the start – these other products use Java or Pearl and this is not what I want running on my machines. As this… more »
Vendor
Assistant Vice President at a financial services firm with 1,001-5,000 employees
Sep 04 2016

What is most valuable?

ITRS can define rules to alert when certain parameters that you monitor breach a threshold. Rules can be configured to fire recovery actions automatically to clear the alert. However, if the alert… more »

How has it helped my organization?

ITRS helps us to identify a lot of production issues proactively. E.g., ITRS alerts for a critical process memory that grows beyond the configured threshold limits. The limits are set to alert before… more »

What needs improvement?

ITRS has setup XML that holds the entire monitoring configuration. Only the last 10 versions of the setup XML is saved locally on the gateway server. These 10 versions get overwritten quite easily… more »

What's my experience with pricing, setup cost, and licensing?

I don’t have much visibility to the pricing, as this is negotiated at enterprise level. I heard that enterprise-level licensing is quite expensive.

Which solution did I use previously and why did I switch?

I have used Wily Introscope and Nagios, but they are not as comprehensive as ITRS.

What other advice do I have?

I would definitely recommend this product for monitoring mission-critical applications. ITRS is the best monitoring tool I have used so far. It comes loaded with a lot of built-in plugins to monitor… more »
Vendor
QlikView Administrator and Developer at a financial services firm with 1,001-5,000 employees
Aug 30 2016

What is most valuable?

The following features of the product are the most valuable to me: * Ability to see in real time the state of our server estate. * Ability to monitor logs for potential issues to prevent app outages before problems get a chance to arise. That's invaluable for our teams in a fast-paced trading environment.

How has it helped my organization?

When I was a tech support lead, four of our evening pre-batch checks involved stats on our server estate. It took roughly 15 minutes each evening to log into each server, check server disk space, check for particular errors related to market data. Switching over to using a Geneos dashboard, we completely eliminated all manual effort and it was a huge time saver.

What needs improvement?

I think there's a very steep learning curve with the product. It's very easy to view and use the dashboards, but difficult to initially set up. I think setting up the dashboards could be more intuitive. I think I (and the rest of my team) could benefit from improved online tutorials. I think it could provide more out of the box - I know many teams here use it to monitor windows infrastructure. We… more »
Naishar Srivastava
Real User
Associate-Compliance Risk Project at a financial services firm with 1,001-5,000 employees
Aug 30 2016

What do you think of ITRS Geneos?

Improvements to My Organization

It is very useful in terms of production support. It automatically monitors all scheduled jobs, database consumption, server utilization, and so on.

Valuable Features

Geneos automatically sends email notifications when any batch job fails, the database is down or the website is down. It is automatically monitoring everything and reduces manual effort.

Room for Improvement

Currently, it is difficult to monitor secure websites using SSL or with SSO enabled.

Initial Setup

Setup is bit complex, especially on Linux servers. You have to configure Netprobe on your system and then configure the path/workspace/profile and so on.

Other Advice

The dashboard is not that impressive.
Consultant
Application Analyst at a tech services company with 10,001+ employees
Aug 28 2016

What is most valuable?

The clean and colorful UI and easy to use options like snooze and active times. Previously, we had monitoring tools which had complicated UI's and the screen looked very dull. Also as an end user, we hardly had control over alerts… more »

How has it helped my organization?

Three different colors indicating different level of severity makes monitoring easy. With different level of access we can assign controls to different user and most of the things are taken care by our support teams.

What needs improvement?

* The dashboard feature is full of bugs. Grouping items results in a distorted dashboard. * The file monitoring fails when we need to monitor the same file twice a day but we do have a workaround which is tedious. * The email alerting… more »

What other advice do I have?

This tool should be given a try where you have lot to depend on monitoring.

Which other solutions did I evaluate?

We did evaluate other solutions, and as mentioned earlier this product has many good features which are really easy to use. The UI is clean and since you have color defined with each level of severity its more easy to take up an action. The… more »
Consultant
Director at a tech consulting company with 51-200 employees
Aug 28 2016

What is most valuable?

The ability to monitor our different Windows and Linux servers in real time, simultaneously, as well as the ability to provide some configurations and event viewing. Being able to monitor what was happening, what errors and what warnings were appearing in real time was hugely beneficial. I worked on… more »

How has it helped my organization?

It allowed us to deal with incidents in real time, reducing the impact on the business by allowing them to keep trading, therefore not losing money. Investment banking relies on 100% uptime, and this application contributed to us achieving this.

What needs improvement?

The interface can sometimes be a little complicated. To access some useful parts, it can be a chore to navigate through. I cannot remember exactly off of the top of my head, as it is almost a year since I last used it.

What other advice do I have?

I rated this product an 8 due to how much I used it and how useful it was to us. It allowed us to provide immediate support where needed, reducing business impact.
Vendor
Project Manager at a tech company with 10,001+ employees
Aug 28 2016

What is most valuable?

* Scalable * Fast * Extremely customizable * Reliable and powerful * Tons of default modules which are available out of the box

What needs improvement?

The main feature that needs work is the Dashboard designer. Although it has lots of features included we would like these visualization capabilities to be improved. Currently we have to export metrics data in real-time into some other visualization tools in order to get better picture and have a bit more functional dashboard.

Which other solutions did I evaluate?

We’ve used some popular and well known open source tools for some research purposes. There are the same pros and cons comparing to other open source and proprietary tools. We had to get ITRS usage skills and experience as we use it internally as well as our customers.
Vendor
Solution Team Leader, Banking at a tech company with 5,001-10,000 employees
Aug 28 2016

What is most valuable?

We're able to highly customize the integration of custom developed monitoring samplers.

How has it helped my organization?

After developing of a lot of custom samplers integrated with our software, it gave us the opportunity to act proactively to identify malfunctioning applications and services. This allowed us to minimize the business impact when we had… more »

What needs improvement?

There is a lot of functionality within the product that can be implemented in many different ways. It would be useful to restrict the way to apply some conditions and for it to have more out of the box rules. It would also be nice if it… more »

Which solution did I use previously and why did I switch?

Not at the customer where I’m working at the moment.

What other advice do I have?

It’s very easy to install and setup, offers high scalability, and has a low resource use.
Real User
Middle Office PnL & IPV Technology Support Analyst at a financial services firm with 10,001+ employees
Aug 28 2016

What is most valuable?

As a user its UI is very easy to understand, nice to look at, organised easily, and also very quick at alerting. This makes it stand out above its competitors, which in my experience are slow and ugly. As a company looking to onboard, its… more »

How has it helped my organization?

It has improved our efficiency in many ways. Management and user information are now on self-service as we can provide them dashboards which give them live updates on what they want to know when they want to know, rather than running a… more »

What needs improvement?

Like any product there is always room for improvement, and although their documentation is good, I would say better documentation is always one to aim for though, and I believe they are doing this. Technically, I believe the dashboard… more »

Which solution did I use previously and why did I switch?

We previously used a monitoring system that sent alerts to our phones or sent emails to us. We also have a team dedicated to monitoring and sending us mail. It was inefficient and a worse form of monitoring overall.

What other advice do I have?

Often I find that people who are not a fan of Geneos had a bad experience with a terribly configured gateway. It needs to be understood that being very configurable has its negatives as it needs to be managed properly to make effective use… more »
Consultant
Business Consultant at a computer software company with 501-1,000 employees
Aug 28 2016

What is most valuable?

Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue.

How has it helped my organization?

It allows us to monitor each stage of the production lifecycle and allows real-time monitoring of key services.

What needs improvement?

Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue.

What other advice do I have?

Understand the different types of alerts and customize it to meet the needs of your application. It can do as little or as much as you set it up to do, and building out a front-to-back solution is a big project, but can provide great… more »

Which other solutions did I evaluate?

It was more fit for purpose in terms of real-time monitoring with dashboard metrics than other monitoring applications.
Real User
Infrastructure and Release Manager at a financial services firm with 1,001-5,000 employees
Aug 28 2016

What is most valuable?

In my experience, being able to monitor our databases is a valuable feature as we can create our own queries and aren't reliant on the in-built ones.

How has it helped my organization?

We can see in real time what is happening with our app logs, processes, and databases, and we can respond very quick to alerts minimizing the downtime.

What needs improvement?

It needs to have better middleware integration for things such as application and Microsft SQL servers. We would like to have better dashboards with more in-depth detail, access to historical data and customisable views.

Which solution did I use previously and why did I switch?

We previously used IBM Tivoli for our monitoring needs.

What other advice do I have?

You need to perform careful research on what is already included in the application and what needs to be customized.
Consultant
Associate Operations Manager at a tech services company with 10,001+ employees
Aug 28 2016

What do you think of ITRS Geneos?

What is most valuable?

In my experience, the integration interfaces/plug-ins are most valuable as these help us maintain seamless integration with our systems.

How has it helped my organization?

Geneos' compatibility with most of the available products has helped us improve the monitoring of our systems.

What needs improvement?

We need more hassle free plug-ins that offer "Load and Start" with minimal manual efforts.

For how long have I used the solution?

I've used this solution for one year.

What was my experience with deployment of the solution?

There were no issues with the deployment.

What do I think about the stability of the solution?

We had no issues with the performance.

What do I think about the scalability of the solution?

It's been able to scale for our…
Vendor
Market Data Engineer/Support at a tech company with 501-1,000 employees
Aug 28 2016

What is most valuable?

The Toolkit module which allows flexible scripts to be created and inserted into Geneos without having to log onto the server.

How has it helped my organization?

We now get more detail about the servers than before and thus it helps us to maintain a good service for our customers.

What needs improvement?

I would like it to have a better Dashboard viewer for report building. Having something like Crystal Reports embedded with the Active Console or active console would help to build reports.

Which solution did I use previously and why did I switch?

We used Sentinel which was awesome but it did not provide metric views.

What other advice do I have?

It's a great and powerful tool. You can input anything you like into the tool, including a database for analysis.
Vendor
Big Data Consultant at a financial services firm with 501-1,000 employees
May 23 2016

What is most valuable?

The ability to build integrations to tools that are not monitored out of the box is the most valuable feature.

How has it helped my organization?

We use Geneos to monitor our own development and production environments. Due to its automation capabilities we are able to automatically restart failed processes and alert our developers to issues in our applications and infrastructure… more »

What needs improvement?

At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting. This is required for post incident analysis and capacity planning. Various solutions have been developed by ITRS over the… more »

What's my experience with pricing, setup cost, and licensing?

At various places I have worked with have several licence deals in place with ITRS, you will get the best price if you get a single global deal.

What other advice do I have?

If you have never implemented Geneos before I would greatly recommend their online training courses which are available free to users of the product. You can also get classroom based training courses if required.
Vendor
Systems Engineer at a tech company with 501-1,000 employees
May 23 2016

What is most valuable?

Real-time monitoring of market data components on an enterprise environment is the most valuable feature of Active Console and Gateway. The built-in plug-ins allow administrators to easily configure monitoring components for market data… more »

How has it helped my organization?

For supporting market data organizations, Active Console & Gateway helps to diagnose problems quicker allowing timely incident notifications. Market data delivery systems are allergic to missed data which can be hugely detrimental to the… more »

What needs improvement?

Better exportable reporting of historical data would greatly improve the product's usefulness. Much of the reporting outside of the user interface is very basic and requires much customization to be useful. Additionally, the product… more »

What's my experience with pricing, setup cost, and licensing?

The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system.

Which other solutions did I evaluate?

The product is renowned for its versatility for monitoring market data environments. The built-in plug-ins for TREP and Wombat is the main reason for using this product. The licensing cost is the biggest detraction, but cheaper solutions… more »
Consultant
Senior Consultant at a tech consulting company with 501-1,000 employees
Apr 25 2016

What is most valuable?

Customizable Dashboard to display real time business flow monitoring. This is extremely useful to operations as well as business user. Not only monitor health but capacity and performance at a glance… more »

How has it helped my organization?

Operation team used to perform 20 highly manual steps for the Start of Day (SOD) checks on a particular system which involve checking dozen of log files, running 30+ SQLs, collating information from… more »

What needs improvement?

Its web monitoring capability is very hard to use especially if there is authentication involved.

What's my experience with pricing, setup cost, and licensing?

It’s expensive but the number of Sev One incidents prevented is priceless especially where there are regulatory pressures in the capital market.

What other advice do I have?

Get an expert in to evaluate what your real APM needs are.

Which other solutions did I evaluate?

Many other application monitoring tools are either too infrastructure centric or client experience centric. Not many cater well towards the capital market.
Vendor
Market Data Consultant at a financial services firm with 501-1,000 employees
Apr 24 2016

What is most valuable?

Geneos enables customized aggregate views and alerts for both related and disparate components. This flexibility and insight facilitates proactive and prompt causation analysis. Simply put, you can… more »

How has it helped my organization?

Global support personnel, even without expertise in market data, can now easily and quickly run respective market checks and escalate with pinpoint data.

What needs improvement?

The Geneos configuration has greatly improved since the nascent version 1.0 days, but still requires specialist knowledge and convoluted config debugging when something’s not monitoring as expected. A… more »

What's my experience with pricing, setup cost, and licensing?

The insight into finding the weakest links in the infrastructure has enabled us to proactively upgrade servers and networks in measured phases, rather than in a big bang approach. ITRS has recently… more »

Which solution did I use previously and why did I switch?

Various iterations of TIB Hawk, Traverse, and in-house written apps had sufficed, but never truly provided centralized, customizable, easy to use, and market data specific monitoring available via… more »

What other advice do I have?

There’s a reason even Thomson Reuters retired their own monitoring product, in favor of licensing ITRS Geneos.
Vendor
Assistant Vice President at a financial services firm with 1,001-5,000 employees
Apr 24 2016

What is most valuable?

The tool is highly customizable and can be tailored to your requirements. Dashboards can be created if needed and database logging can be enabled for analyzing trends and monitoring performance.

How has it helped my organization?

It has assisted the team to identify issues pro-actively, i.e. prior to a business user reporting them. This would ensure that the issue is identified and fixed in a timely manner. Also, the tools assists with stability as we are monitoring application infrastructure – application (all O/S)… more »

What needs improvement?

It would be good if there were documentation on the ITRS website such as tutorials or plugins which are available to download.

What other advice do I have?

Ensure some of the samplers and types (for monitoring infrastructure i.e. disk space, hardware, memory etc ) can be used by multiple servers to prevent duplicating things. In the Gateway Setup Editor, follow the same generic folder structure and set up for all your applications (if you have more… more »
Vendor
IT Analyst at a financial services firm with 1,001-5,000 employees
Apr 18 2016

What do you think of ITRS Geneos?

What is most valuable?

The monitoring of queues which helps us to stay ahead of issues and fix them before users start complaining.

How has it helped my organization?

We use this in our production and test environments. It has helped to centralize the monitoring in one place.

What needs improvement?

We would like to use Geneos integrate with mainframe applications.

For how long have I used the solution?

We've been using it for one year.

What was my experience with deployment of the solution?

We've never had any issues with the deployment.

What do I think about the stability of the solution?

We've not had any issues with the scalability.

What do I think about the scalability of the solution?

We've had no issues scaling it for our needs.

How are customer service

Vendor
Consultant at a financial services firm with 1,001-5,000 employees
Apr 17 2016

What is most valuable?

The visualization layer and the config editor (with host of out of the box plugins) that makes setting up monitoring on any application quickly and efficiently covering infrastructure and more… more »

How has it helped my organization?

It has helped us re-define the Monitoring operating model which in turn has made support teams more efficient by using features like commented snoozing on various levels, use of knowledgebase articles… more »

What needs improvement?

I would like to see more integration support via use of APIs. They have released openAccess for the same but hasn’t really picked up. Also, more flexibility in creating own customized plugins (not… more »

What's my experience with pricing, setup cost, and licensing?

It is a bit expensive so it may not be feasible if you are planning to use it for a specific application(s). But if you use it across a range of applications (like within a whole department) then look… more »

Which solution did I use previously and why did I switch?

The reason for choosing ITRS Geneos was the availability of its wide range of out of the box plugins and its visualization layer that simplifies and represents the application components well.

What other advice do I have?

It may be tempting to get it working quickly using the root, but I would highly advise against it. Create a new user and give it appropriate permissions by identifying what access it may require to… more »
Vendor
Technology Associate at a financial services firm with 1,001-5,000 employees
Apr 14 2016

What is most valuable?

ITRS Active Console has helped us monitor servers and set thresholds for different metrics. It is easy to setup and works with different kinds of servers. It also helps you execute shell scripts as response to alerts.

How has it helped my organization?

Active Console allows us to execute shell scripts as a response to an alert.

What needs improvement?

I believe the product has to improve on reporting. Currently it allows writing events to a database and we have to manually create reports from it. The reporting tool needs to be improved.

What other advice do I have?

Make use of their helpdesk. They are helpful and prompt.
Vendor
Enterprise IT Management Consultant with 51-200 employees
Mar 11 2016

What is most valuable?

* Toolkits * Compute engine

How has it helped my organization?

It provides us with the ability to monitor much deeper into both our infrastructure and applications functional metrics. Deploying simple metrics was simple and we quickly covered the functionality provided by the product we were replacing… more »

What needs improvement?

A few minor incremental improvements we have asked the vendor for would be nice. The main weakness of the product is poor historical logging and reporting. The main difficulty with the product is how to identify performance issues with… more »

Which solution did I use previously and why did I switch?

Our previous product had poor functionally and of poor quality.

What other advice do I have?

Know your functional requirement. Gradually build complex monitoring. Start simple.
Ravi Suvvari
Real User
Performance and Fault-tolerance Architect with 1,001-5,000 employees
Aug 17 2015

What do you think of ITRS Geneos?

What is most valuable?

Complete End-to End monitoring of Apps and infra Key performance metrics to identify and reduce transaction latencies

How has it helped my organization?

Multiple views of Trading Apps

What needs improvement?

None that I can think of.

For how long have I used the solution?

6 months

What was my experience with deployment of the solution?

No

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

No

How are customer service and technical support?

Customer Service: Very good Technical Support: Very good

Which solution did I use previously and why did I switch?

No

How was the initial setup?

A bit complex

What about the implementation team?

Ourselves

What was our ROI?

Excel…
Vendor
Market Data Consultant at a financial services firm with 501-1,000 employees
Aug 06 2015

What do you think of ITRS Geneos?

What is most valuable?

The critical alerts are valuable.

How has it helped my organization?

We have been able to monitor the repeated critical alerts and work on producing a more stable environment for our customers.

What needs improvement?

Snoozing/maintenance work. A third color would be brilliant to identify whether the servers are being worked on, e.g. blue for maintenance.

For how long have I used the solution?

I've used it for three years.

What was my experience with deployment of the solution?

Issues with certain gateways. We have around 30 gateways in our environment and a lot of servers, so as you can imagine, there's a lot of data. We sometimes experienced disconnects of the gateways which was a hard one to resolve. In the end, we opened its consoles on the…
Consultant
Global Head of Performance and Service Metrics at a consultancy with 51-200 employees
Jun 30 2015

What do you think of ITRS Geneos?

Geneos is entirely focused on the financial services sector having evolved from a pure market data monitoring solution to encompass trading systems, middleware, EUEM and infrastructure. Architecture Geneos is based on the principles of n-tier architecture. Out-of-the-box monitoring agents, known as “Netprobes”, are deployed rapidly across the infrastructure estate. They can co-exist and interface with current monitoring and application processes so there is no disruption to current IT monitoring. The Netprobes have a small resource utilisation footprint and optimise bandwidth usage by only reporting metrics that have changed since the previous sample. Netprobes capture granular data and pass it to the central consolidation and analysis layer known as the Gateway on a point-to-point…
Vendor
Application Performance Monitoring / Project Lead with 1,001-5,000 employees
Jun 24 2015

What is most valuable?

* Excellent set of plug-ins for the financial industry. * Easy to extend and to incorporate existing monitoring scripts/programs. * Publishing monitoring data to many users is simple due to webservers… more »

How has it helped my organization?

* Trading desk has continuously updated view of full quotation process. Issues are displayed and alarmed about in near real-time instead of going unnoticed for longer periods of time. * Depending on… more »

What's my experience with pricing, setup cost, and licensing?

ITRS is quite flexible depending on the size and requirements of the customer. Given the benefits we have from Geneos and also compared to pricing of other solutions (e.g. job scheduling) costs have… more »

Which solution did I use previously and why did I switch?

We used Icinga (a Nagios-Clone) before and currently still do in various areas. Geneos has been introduced due to the need for real-time monitoring and notification and for the excellent possibilities… more »

What other advice do I have?

For the beginner there is a steep learning curve. To master the Geneos technology reasonably well, four to six months are realistically needed (within those you can already build up an initial… more »

Which other solutions did I evaluate?

Icinga (Nagios-Clone), AppDynamics, BlueStripe, Leutek. Icinga was too slow for our requirements and would have required - according to the company mainly supporting this open-source solution - major… more »
Vendor
EAI Specialist at a tech company with 10,001+ employees
Mar 31 2015

What do you think of ITRS Geneos?

What is most valuable?

Active Console Gateway Webslinger OpenAPI Geneos netprobe

How has it helped my organization?

We are now able to monitor our applications.

For how long have I used the solution?

I've used it for one year.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

Sometimes there were issues with the database. If the database logging was high then the gateway would be slow.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service: 10/10. Technical Support: 10/10.

Which solution did I use previously and why did I switch?

We previously used Nagios, but switched to Geneos as it has…
Consultant
Trading Applications Specialist at a tech services company with 501-1,000 employees
Mar 30 2015

What is most valuable?

* Real time monitoring * Possibility to develop custom scripts to fit your own solution * Simple interface * Ability to manage dissimilar systems * Reporting

How has it helped my organization?

Our support team can monitor our applications and servers easily and we were able to reduce the time in finding errors and providing a solution. The entire process of support has been improved.

What needs improvement?

The graphical interface is nice but could be improved.

Which solution did I use previously and why did I switch?

We didn't use anything previously.

What other advice do I have?

It's a very good solution and can fit the needs of big company.
Vendor
Associate at a financial services firm with 10,001+ employees
Mar 29 2015

What do you think of ITRS Geneos?

What is most valuable?

The dashboard is a valuable feature.

How has it helped my organization?

The 'start of day' (SOD) and 'end of day' (EOD) checks were automated by using this tool, thus reducing the amount of manual work needed by almost two hours per day.

What needs improvement?

Currently the dashboard does not have the capability of providing different status levels, and this needs to be updated.

For how long have I used the solution?

I've used it for four to five years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Vendor
IT Support Analyst at a financial services firm with 10,001+ employees
Mar 29 2015

What do you think of ITRS Geneos?

What is most valuable?

This is the most amazing monitoring tool I've ever worked with, because it allows you to monitor a lot of things and also to address the issue and assign it to someone so everyone will know it's being investigated.

For how long have I used the solution?

I've used it for six months now.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service: 9/10. Technical Support: 9/10.

Which solution did I use previously and why did I switch?

We switched because this covers everything we need to monitor in one place.…
Vendor
Senior Technical Director at CJC
Mar 23 2015

What is most valuable?

The primary ability is to monitor systems in real-time. Many alternative monitoring systems use a polling system – so a short incident that occurs for a couple of seconds… more »

How has it helped my organization?

We can only respond to issues once we confirm that the issue exists. An analogy we sometimes use is likening our role to that of Formula One pit mechanics – we work hard… more »

What needs improvement?

CJC require an enhanced level of visual reporting for our clients, specifically due to the large datasets we need to analyse and the importance CJC place on capacity and… more »

What's my experience with pricing, setup cost, and licensing?

Our clients pay for Geneos directly from ITRS.

Which solution did I use previously and why did I switch?

We have historically supported many different monitoring systems, however one of the major reasons for switching was a previous system was not being developed further due… more »

What other advice do I have?

My logic is ask for a proposal – they cost nothing! If you don’t ask, you don’t get. It’s up to those looking for top level monitoring to go to the various providers and… more »

Which other solutions did I evaluate?

We found the best alternatives to be open source systems, however the development costs to get these to the standard of ITRS meant that open source was more expensive… more »
Vendor
IT Consultant at a financial services firm with 1,001-5,000 employees
Mar 22 2015

What is most valuable?

* Breach predictor * Compute Engine * Reporting * Dashboards

How has it helped my organization?

In many cases we are now able to correlate multiple events and take actions while considering a large number of criteria when we do. We can more reliably instruct the… more »

What needs improvement?

* Active Console * Breach Predictor * Documentation * Data Storage

What's my experience with pricing, setup cost, and licensing?

Original setup was included in the purchase order. I can't say what the day-to-day costs are as I don't know the figures, but if we exclude the licenses, I would say about… more »

Which solution did I use previously and why did I switch?

Yes we did. Geneos is a highly configurable monitoring system with many built-in plug-ins and offers great functionality. All of this aside, the breach predictor was one… more »

What other advice do I have?

Plan the implementation top to bottom before starting so you don't have to redesign it afterwards. * Get to know the product and the capabilities * Decide what you need to… more »

Which other solutions did I evaluate?

We did evaluate other options. One was Integrien Alive (bought by VMWare and non-existent anymore), Leutek ZIS, Quest Software Big Brother and IBM Tivoli (TEP).
Consultant
Software Development Engineer at a tech services company with 501-1,000 employees
Mar 18 2015

What do you think of ITRS Geneos?

What is most valuable?

Simplicity Number of users Supports a lot of technologies Easy to build a monitoring solution It has a multiple platform support

How has it helped my organization?

Monitoring solutions Services health dashboards

What needs improvement?

Performance Scalability

What do I think about the stability of the solution?

In some cases Netprobe can be unstable.

What do I think about the scalability of the solution?

Yes, we encountered some problems due to the fact that Gateway is 32bit (4gb memory limit) - maybe we should split it into a few, or maybe open access cluster would be a solution but we did not try it yet.

How are customer service and technical support?

Customer Service: Very good. Technical Support: Very good.

Which solution did I use

What is ITRS Geneos?

ITRS Geneos is a real-time monitoring tool for managing increasingly complex and interconnected IT estates. Built for financial services and trading organisations, it collects a multitude of data relating to the performance of servers, infrastructure, connectivity and applications, analyses it to provide fresh information, and presents it in relevant, intuitive visualisations. For more information, please visit: https://www.itrsgroup.com/

Also known as
Geneos
ITRS Geneos customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

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