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ITRS Geneos OverviewUNIXBusinessApplication

ITRS Geneos is the #6 ranked solution in our list of APM tools. It is most often compared to AppDynamics: ITRS Geneos vs AppDynamics

What is ITRS Geneos?

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS Geneos is also known as Geneos.

ITRS Geneos Buyer's Guide

Download the ITRS Geneos Buyer's Guide including reviews and more. Updated: October 2021

ITRS Geneos Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

ITRS Geneos Video

Archived ITRS Geneos Reviews (more than two years old)

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Sanket Wartikar
Senior Manager - Trading Systems Support
Real User
Dashboards enable us to monitor critical trading systems, application servers, networks switches, and software

Pros and Cons

  • "It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces."
  • "Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."

What is our primary use case?

We are monitoring uptime, availability, and performance of the trading systems through the ITRS dashboards. We have five segments and we have created all the applications and dashboards for these segments. 

We are monitoring online and have created a separate, integrated monitoring room where we have installed all the Geneos dashboard screens and we have a separate group of people monitoring these tools. In case of any alerts, there are mechanisms for escalation.

Currently, we have not only provided dashboards to IT operations, but we have provided them to other departments as well. For example, the hardware team has its own dashboard, and the network team has its own dashboards. The business team also recently started using dashboards.

The types of applications we monitor start with trading applications. We have a cash market, futures and options, and through the ITRS dashboards we monitor all the back-end servers. The only thing that is not covered by the dashboards is the front-end, which is used by the members. But all the in-house application servers are covered, as are all the networks switches, all the hardware details, and the software applications for the trading servers. Apart from that, there is a separate interface team that is also monitoring its own dashboards.

Essentially, we are trying to include all the business parameters in the monitoring, those which are used most by the business users. Those parameters are being tracked in the ITRS dashboards. We have divided our dashboards into application processes, logs, hardware, and network. All these dashboards are combined and are visible in an Exchange one-view dashboard which is visible at the executive level.

How has it helped my organization?

On a yearly basis, we identify around 50 to 60 incidents through ITRS. Typically, we don't have outages to our critical systems. We haven't had any in the last three to four years. So while ITRS has not been involved in avoiding outages, there have been one or two critical issues which it detects each year. Those have not resulted in outages, but there would have been major business impact from them. We detected them due to ITRS.

What is most valuable?

It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces.

The ITRS dashboards monitor real-time data. There are two processes. One is that it reads from files via netprobes that are installed on all the servers. They read the respective online files which are updated every two seconds and then display the online data. The second process is that the dashboards are updated through scripts. ITRS servers run scripts and collect all the data. That is how real-time monitoring is done.

It also provides integration with ticketing tools. Whenever there is an alert, ITRS can directly open a ticket in a particular ticketing tool.

We can also view the logs from the time of an alert and back, or at ten minutes before the alerts, or two hours or one day before the alert.

We are also able to shift all the rules from one server to another.

And recently, we have started using automated actions when there are critical alerts.

What needs improvement?

We have introduced many of the monitoring processes in the past five to six months, for the trading dashboards and the business team. We have segmented gateway servers doing the monitoring. Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring.

I believe the plan is that the tooling team will divide the gateway servers into two, with half of the application trading servers monitored by one gateway server and the other half monitored by another gateway server.

In our organization, every department is very much dependent on ITRS. For me, the basic concern is the contingency planning for ITRS. For example, if a dashboard server stops working tomorrow there is a concern. Contingency is a concern; something needs to be planned. We have not observed any failures in the ITRS dashboards. But because of the dependency of every department on the ITRS dashboards, this is a major concern. The trading server availability is dependent upon the server availability of the dashboards.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

Up until now, there has been no failure in ITRS. Currently, it's stable. Because the number of servers, the monitoring alerts, rules, and categories is increasing, we have to increase the number of data servers. But it's currently stable. There is no problem with the stability of ITRS.

What do I think about the scalability of the solution?

Because we have an enterprise license there is no issue with scalability.

If the number of servers increases, we have enough licenses to cover that. As far as the dashboards are concerned, the number being used by the various departments is fixed.

How are customer service and technical support?

We have received very good support from technical support. All our tickets, all the changes, have been done in the specified time. We received a good amount of support from them during the initial deployment. Although it was a complex architecture, the deployment went very smoothly. 

And currently, the changes which happen very frequently here, the changes in the dashboards, are done very smoothly. We have not had any issues with support.

Which solution did I use previously and why did I switch?

Previously we had an HPE service for monitoring and before that we had Nagios. The flaw in them was that we only received emails. One dedicated person had to continuously monitor the mail to get action taken when there were alerts. What helped us with ITRS was the real-time monitoring, where the alerts are coming in on the GUI itself. This has resulted in faster action when there are alerts. Events are immediately captured in the ITRS dashboard.

We checked various other tools and the monitoring techniques on the market, as well as the techniques used by ITRS. We found that the ITRS monitoring techniques, whether by polling or reading the files, was capturing the data more effectively and showing it on a dashboard which is more intuitive. Here, everything is done based on the trading system that is on the one gateway server. The monitoring techniques that the internal ITRS dashboard is using are more effective than the other monitoring techniques. That's why we opted for ITRS.

How was the initial setup?

The setup was not straightforward because our system is quite complex. There are multiple servers and segments and departments and, at that time, we had various OS versions. We had some challenges.

We deployed in segments. Our first deployment took around eight months. The next segment of deployment took around three to four months. The third segment took another three to four months. Everything together, all the dashboard deployments completed and all the segments, took between one-and-a-half and two years.

We also had some migrations planned for the trading department at that time, so we integrated the deployment of the dashboards with those migrations. The servers that had already been migrated, where the major architectural changes had already happened, they were where we deployed ITRS first. If we had deployed on the old servers, we would have had to re-do the deployment efforts of ITRS.

The second point in our strategy was that the critical servers were the trading servers. We did the ITRS dashboards on them first, and then, finally, on the hardware and network. And we have targeted the interface servers for later.

We also integrated this with a latency tool, Corvil.

We had a number of people involved in the deployment. There was a manager as well as someone who looked into the basic ingredients of the ITRS dashboards, the coding, etc. Another person was responsible for the user look and feel, how the GUIs would look, as well as the use-cases. There were three people at that time. Now, managed services has started to use the ITRS dashboards, and that is being handled by our separate tooling team. 

When there are any releases or changes made to the trading systems, we inform our tooling team. We create a request for them to make all the changes to the dashboards and they make the changes.

We're now into more of a maintenance process.

Overall, we have about 150 to 200 people using the solution in our organization.

What's my experience with pricing, setup cost, and licensing?

Things like the capacity planning have a separate cost.

Which other solutions did I evaluate?

We looked at three other monitoring tools, but that was four or five years ago. BMC was one of them and there was an HPE solution as well. We looked at them based on top industry reviews.

We considered HPE open-source, but the GUI features and how fast it displays alerts on the GUI, as well as polling and integration with other third-party tools - they were lagging. We found ITRS more useful.

What other advice do I have?

It's a very good tool to use and everybody is very happy with it. We are looking forward to more features.

Not all the data that is being captured is currently being stored completely in the right ITRS dashboards. There is a project in progress for collecting the data and storing it for capacity and numbers purposes. We have seen a demo related to data collection for capacity planning and it looks very useful, as do the capacity reports. But that project is still in the roll-out phase and will take a couple of months.

The next feature we are looking at rolling out is the integration with the ticketing tool. That is planned for the next four to five months.

We are now looking at integrating small things into ITRS. If any incident or issue comes up, the first thing we ask is, "Why isn't it part of ITRS? How can this be integrated into ITRS?" Any small activities, challenges, or issues which we foresee in our day-to-day operations, we look at how we can implement them in ITRS. This is a more proactive kind of approach. So it's not only for current alerts but we can also implement things for the future in ITRS.

I would rate ITRS at nine out of ten. Everything is being monitored by ITRS. The reason it's not a ten is that, because it's an integral part of all our operations, if anything fails in ITRS, we're not sure where we would go. We are almost over-dependent on ITRS.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
MW
User at a financial services firm with 10,001+ employees
Real User
Enables our operations to configure monitoring themselves, to react to an issue they've seen

Pros and Cons

  • "One of the most valuable features is that it can be configured by non-developers. It doesn't require development expertise to configure it."
  • "The ITA, the post-incident analytics, could be improved."

What is our primary use case?

We use it for application monitoring.

How has it helped my organization?

The people who monitor the applications, the operations staff, are not typically developers. The operations staff can, by themselves, configure that monitoring to react to an issue they've seen. They get a very short and tight feedback loop where they see an issue and they can incrementally improve the monitoring themselves.

The operations staff have a good understanding of the behavior of the application in real life, so they are best placed to update some of that monitoring and they are able to do that when it doesn't require development skills. You'd normally put highly paid, experienced developers on the call face to monitor it in the middle of the night.

What is most valuable?

One of the most valuable features is that it can be configured by non-developers. It doesn't require development expertise to configure it. 

What needs improvement?

The ITA, the post-incident analytics, could be improved. They know that. I'm sure they're working on it. That encompasses a whole facet, a whole dimension, of the product.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

The stability is quite good. It's what I expect. It's commensurate with a product of that flexibility and price point.

What do I think about the scalability of the solution?

We've used horizontal scaling effectively. Horizontal scaling, by having more of it, more systems, and more processes, works quite well. That horizontal scaling allows us to delegate the administration as well. We've not hit scaling problems ourselves, but if people wanted a big, humongous instance, and they used vertical scaling, I imagine they would.

We've not had problems, but I could imagine some people, if they go the vertical direction, would have problems. That's not uncommon with software technology. I was watching a Google presentation last night and they were saying, "If you go vertical, you will almost certainly hit problems, whereas horizontally, you can just keep scaling forever.

How are customer service and technical support?

Technical support is excellent, very good. They're very accessible, with them being specifically London-based. Unlike if you went for one of the big providers - which, if you did, you would have to be a very big customer, in a top-tier bank such as ourselves, to have regular meetings with them - we can talk with the product managers, we can get our points across. They're accessible. It's good, we're happy.

Which solution did I use previously and why did I switch?

In those days we only used home-baked solutions, but nothing commercial. Someone else made the choice to go with Geneos. It was prior to my involvement. We thought, "That looks okay."

How was the initial setup?

The initial setup was straightforward. Just put your head down and do it. We got it knocked off in a day. It's fine. It was a long time ago, but it was fine. Straightforward.

My implementation strategy at the time was roll my sleeves up and get stuck in. With it being a practical product, one that you can improve and make changes to, there's not a long ramp to get value out of it. You can get value very quickly out of it. Then you can incrementally build off that. 

You don't need months and years of training to get anything out of it. You can get something out of it, literally, on day one. Then you can increment and improve, as you understand your own requirements, and as you understand the product, and as you mature as an organization.

On all aspects, as you understand more of everything, you can improve your monitoring. So the good thing is you get something out of it day one, you don't need years of training, and then you can build on that.

The deployment was done by just me. 

Once deployed and configured, we distributed maintenance, in that people maintain their own areas. It's not that it requires a certain number of people to maintain it, rather, a lot of different people have input into the rule-setting. Currently, it is just me who maintains it. A very small team would suffice for maintenance.

What was our ROI?

We've seen increasing stability. Given the problems and issues that software invariably has, we've had the ability to quickly react and identify where those faults lie because we've had monitoring. The return has really been our ability to have confidence that things are good and, when things are bad, our ability to work out quickly and focus on where they are bad.

Which other solutions did I evaluate?

I believe they went back probably another decade. It went back to the very early market-data days. There wasn't much choice at the time, if any. There was open-source software, such as Nagios that we had looked at. There was some open-source software, but nothing really in the sensible commercial space.

What other advice do I have?

It would be sensible to use experienced staff. Although I say you can get up and running with little or zero experience, and then go on the journey yourself, if you want to get up and running quicker, then use experienced staff. It's not essential, you don't have to, but if you have a choice... I don't necessarily mean experienced in terms of the product itself, Geneos.

Use staff that has higher experience in production support and in seeing problems first-hand. They're the ones who will know what to set up and monitor. Use someone who has real-world experience in seeing what those problems are, and maybe even supporting it themselves. They need to be at the call face or inside of the call face, and the daily problems.

Don't use a developer in the back room who just gets a problem ticket every so often, but someone who is involved in the firefighting so they can see the real problems that you're trying to solve. Those real problems include having issues being picked up in a timely manner, and what's needed to quickly focus on where the problem is. Someone in a back room who receives a problem ticket isn't going to understand all the processes that have been followed to raise that problem ticket. You need someone at the call face who sees all the arguments between the different teams, each one saying, "It's not my problem." They need to see people scratching their heads and thinking, "I don't know where this comes from." All those real-world problems.

To sum it up, use someone who has real-world experience in dealing with production support first-hand, or in direct sight of first-hand. I feel that quite strongly.

In our organization, the solution is extensively used, and we're happy with that coverage. It's used across seven business divisions. We have a complex licensing arrangement. The number of users is in the hundreds. We don't have plans to increase nor demise. It's stable, it's serving a purpose, and we're happy with it.

It's always dangerous to give a solution a ten out of ten, because it can strive. And a seven is pretty neutral. It's got an area where it could improve, in the IT analytics, so I'm going to give it an eight because there are two steps for improvement to get that IT analytics done.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Learn what your peers think about ITRS Geneos. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
542,608 professionals have used our research since 2012.
ITCS user
Fixed Income Trade Producion Support at Bank of America
Real User
Manages alerts from infrastructure, applications, and batch jobs

What is our primary use case?

Event Management: Manages alerts from infrastructure, applications, and batch jobs. Performs 24/7 monitoring across our Global Markets platform.

How has it helped my organization?

This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis.

What is most valuable?

Dashboards Processes FKM Disk These alerts proactively help manage the enterprise operational risk.

What needs improvement?

A lightweight version which could host more than 100 gateways, as we can see slowness while loading all our gateways. We do support a horizontal platform and having this feature will have an impact in the MTTR.

For how long have I used the solution?

More than five years.

What is our primary use case?

Event Management: Manages alerts from infrastructure, applications, and batch jobs. Performs 24/7 monitoring across our Global Markets platform.

How has it helped my organization?

This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis.

What is most valuable?

  • Dashboards
  • Processes
  • FKM
  • Disk

These alerts proactively help manage the enterprise operational risk.

What needs improvement?

A lightweight version which could host more than 100 gateways, as we can see slowness while loading all our gateways. We do support a horizontal platform and having this feature will have an impact in the MTTR.

For how long have I used the solution?

More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user490020
Consultant at a tech services company with 10,001+ employees
Real User
It allows you to set your own rules and helps us keep our systems and operations healthy.

Pros and Cons

  • "This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules."

    How has it helped my organization?

    We have started a project green movement and it is running successfully. The motive is to make sure nothing is red (faulted) and make sure it is immediately monitored and resolved or delegated. This has kept our systems and operations healthy.

    What is most valuable?

    This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules.

    What needs improvement?

    I am hoping to get some good features on the IBM MQ messaging tool, as this is most frequently used in our team.

    How are customer service and technical support?

    I would rate technical support 7/10. It's self-explaining and the support is limited.

    Which solution did I use previously and why did I switch?

    I did not previously use a different solution; it's recommended in the project and cheap.

    How was the initial setup?

    Initial setup is easy. The support team internal to our organization takes care of all the installations.

    What about the implementation team?

    An in-house team implemented the solution.

    What other advice do I have?

    It's a very effective and productive tool, and avoids any major incidents.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user494922
    Technical Operations/Network Analyst at a financial services firm with 51-200 employees
    Vendor
    Its use of SNMP provides valuable information without affecting performance.

    Pros and Cons

    • "ITRS uses SNMP to communicate with our devices as well as SNMP net probes installed on our servers."
    • "I would also like to see suggested guidelines to accomplish a monitoring task. The issue is that ITRS is so flexible that there is more than one way to complete a task, each with benefits and disadvantages."

    How has it helped my organization?

    With ITRS, we are able to monitor in real time our infrastructure, whether it is hard disk failures, number of or failure of processes, and switch port packets being dropped.

    What is most valuable?

    ITRS uses SNMP to communicate with our devices as well as SNMP net probes installed on our servers. ITRS’s use of SNMP provides a lot of valuable information from the device without affecting performance.

    What needs improvement?

    I would like to see a user community established to assist with implementing and supporting the product.

    I would also like to see suggested guidelines to accomplish a monitoring task. The issue is that ITRS is so flexible that there is more than one way to complete a task, each with benefits and disadvantages.

    How are customer service and technical support?

    Technical support is 9.5/10.

    The Technical Support Specialists know the product very well but not the client environment. I would recommend that a copy of the ITRS configuration for each client reside within a Technical Support Library to assist them in diagnosing and solving each client’s issues. I have no issues with utilizing SFTP to transfer my configuration to an ITRS secure server when I make a change; of course, a Save Online button would help.

    Which solution did I use previously and why did I switch?

    Tivoli was used prior to my start. I personally used PRTG and ITRS is significantly better.

    How was the initial setup?

    As stated, the issue is that ITRS is so flexible that there is more than one way to complete a task.

    What about the implementation team?

    An in-house team implemented it with assistance from ITRS.

    What was our ROI?

    This product saves us a lot of time in development.

    What other advice do I have?

    Plan and implement the initial framework for the enterprise size as reworking for growth would be a challenge.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user494256
    Consultant, Tooling and Metrics at a financial services firm with 1,001-5,000 employees
    Vendor
    It helped us understand how the system behaves when issues are imminent, leading to proactive prevention. Backward compatibility with deprecated features can be improved.

    Pros and Cons

    • "Custom script toolkits"
    • "Backward compatibility with deprecated features and in system documentation on what configuration areas are needed to be updated."

    How has it helped my organization?

    We have automated some manual system checking processes.

    We have monitoring tools that allow us to view individual systems health and issues on its own.

    Geneos gives us visibility on all of our systems at once and we can build dashboard views to monitor transactions moving from one system to another. This has greatly assisted with troubleshooting and helped us understand how the system behaves when issues are imminent leading to proactive prevention.

    What is most valuable?

    • Custom script toolkits
    • Data aggregation
    • Alerting rules to emails
    • System APIs

    What needs improvement?

    Backward compatibility with deprecated features and in system documentation on what configuration areas are needed to be updated: There is a bit of this in place already, but it can be improved.

    I've been trying to update to version 3.5 but the gateway will not start up because my configuration contains deprecated features. The error logs are not very helpful and I've been using a tedious trial-and-error process to find out which part of my configuration is disagreeing with the new version.

    I could start with a lower version and then work my way up but that would mean upgrading over 50 servers multiple times which is something I'm trying to avoid.

    How are customer service and technical support?

    Technical support is great. They have an online ticketing system for support. I find them quite responsive any time of the day.

    Which solution did I use previously and why did I switch?

    This was the first product I used, so I do not have a comparison.

    How was the initial setup?

    The initial setup was done by the ITRS consultants. They designed a fully customized solution for our system. The basic out-of-the-box monitoring is quite straightforward. The custom solution involved uniquely written scripts to read our application log files.

    What about the implementation team?

    We started with the vendor team, and then they handed over to me and I became the in-house team. A tip would be to have a dedicated team and give them time to play around with the program. Try all of the features and settings and ask a lot of questions. Geneos has a lot of features and it grows very quickly. Geneos is very flexible. Be sure your Geneos team has a balanced skillset; creative skills as well as technical.

    What was our ROI?

    I don't have the figures unfortunately. But the ROI has been growing slowly. We do have a number of other tools and our systems are quite big and complex. I've also met some resistance in the adoption of another monitoring tool from the users. Expect a slow start on ROI with Geneos. In my case, it is finally gaining popularity after catching a number of critical issues that their other monitor tools missed.

    What other advice do I have?

    It's a lot of work to get started but worth it.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Manager, Enterprise Integration at a tech company with 10,001+ employees
    Vendor
    Multiple real time enterprise views of resource usage, with alerting & management capability.

    Pros and Cons

    • "The ability to logically normalize data gathered from multiple types of sources via pre-built plugins is extremely powerful. This functionality, coupled with the ability to import custom data via the Toolkit plugin allows Geneos to be leveraged to monitor every system in the enterprise."
    • "Data visualization – real time and historical – is a weakness."

    Improvements to My Organization

    Most enterprises have multiple sites with deployed, disparate resources, and varying data requirements. Geneos gives a real time global view of both resource usage, coupled with headroom availability is powerful information for both right sizing budgets and identifying projected choke points. Recent improvements of the Gateway publishing feature strengthen its position as a top as an enterprise monitoring solution.

    Valuable Features

    The ability to logically normalize data gathered from multiple types of sources via pre-built plugins is extremely powerful. This functionality, coupled with the ability to import custom data via the Toolkit plugin allows Geneos to be leveraged to monitor every system in the enterprise. The use of Attributes within the enterprise facilitates very flexible grouping and viewing of this information. Enterprise scalability is also an important feature of Geneos. This is very important as gathering enterprise data metrics is only the first piece of managing the system.

    Software is continually updated with enhancements - normally client requests - every couple of months. Due to the maturity of the product, this means the software is feature rich and targeted at the modern environment.

    Room for Improvement

    The strengths of the product is data capture and ease of configuration. However, data visualization – real time and historical – is a weakness. This is being addressed with VALO and ITRSInsights but this is not production ready yet.

    Stability Issues

    We had no issues with the performance.

    Scalability Issues

    Scalability is built in to the product

    Customer Service and Technical Support

    Customer Service:

    Excellent and very reactive

    Technical Support:

    Knowlegable with their own product but also with how it interacts with client software

    Initial Setup

    I think that the configuration is fairly straightforward and much simpler than other management systems.

    Other Advice

    I rated this product a 9 due to how much I used it and how useful it was to us. It has allowed us to provide immediate support where needed, reducing business impact.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user456552
    VP, Lead Software Development Engineer at a financial services firm with 1,001-5,000 employees
    Real User
    We use Geneos to provide a business view of the IT infrastructure using its data to produce reports and dashboards.

    Pros and Cons

    • "The NetProbe carries over 100 samplers which are capable of monitoring hardware, OS, and the application layer."
    • "I would like better access to the data that is being collected."

    How has it helped my organization?

    I have implemented Geneos to improve business, management, engineering and support operations.

    • We use Geneos to provide a business view of the IT infrastructure using its data to produce reports and dashboards that are ready for business management to view
    • Management use Geneos to measure various stats on operations performance to ensure business and technical targets are being met.
    • Engineering teams use Geneos for capacity and performance management
    • The Ops teams use Geneos for process, log file, middleware, database, and custom application monitoring.

    What is most valuable?

    The Geneos monitoring solution is a mature industry standard monitoring solution, and is present in over 90% of the invest banks in the city. There are many reasons why it is the professional's tool of choice.

    • The NetProbe carries over 100 samplers which are capable of monitoring hardware, OS, and the application layer.
    • The NetProbe is a very light weight process typically uses around 0.3%CPU as it is written in C/C++ so no fear of it hogging your low latency machine resources.
    • When it comes to custom monitoring the probe offers an easy to use open interface known as a toolkit sampler which is very simple to use or for more sophistication and control there is also an API.
    • It is cross platform and will work on many different types of architecture such as Solaris, Linux, HPUX, AIX, and Windows.

    What needs improvement?

    I would like better access to the data that is being collected. ITRS are addressing this by using a KAFKA API interface to the gateway. Access to the data provides the ability to summarize, aggregate and correlate events and in many cases predict outages.

    What do I think about the stability of the solution?

    We had no issues with the performance.

    What do I think about the scalability of the solution?

    It's been able to scale for our needs.

    How are customer service and technical support?

    Customer Service:

    10-10

    Technical Support:

    It's excellent, and by far the best third party support we get.

    Which solution did I use previously and why did I switch?

    No

    How was the initial setup?

    I have implemented Geneos for several banks and each implementation is different. The customers' requirements determine how the implementation is done.

    What about the implementation team?

    In house

    What's my experience with pricing, setup cost, and licensing?

    Pricing and licensing is based on the requirements.

    Which other solutions did I evaluate?

    I have looked at other products but they fail right at the start – these other products use Java or Pearl and this is not what I want running on my machines. As this product was written in C/C++ it does need many files to run or a complex environment to setup.

    What other advice do I have?

    Keep the implementation as simple as possible.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user494049
    Assistant Vice President at a financial services firm with 1,001-5,000 employees
    Vendor
    If an alert persists for an extended period, it has the capability to fire multiple levels of escalation email or actions.

    Pros and Cons

    • "ITRS can define rules to alert when certain parameters that you monitor breach a threshold. Rules can be configured to fire recovery actions automatically to clear the alert"
    • "I would like to see ITRS integrate its setup editor with a SVN to check-in setup XML after major changes."

    How has it helped my organization?

    ITRS helps us to identify a lot of production issues proactively. E.g., ITRS alerts for a critical process memory that grows beyond the configured threshold limits. The limits are set to alert before the process crashes. This allows support teams to recover the process in a controlled manner (usually a planned restart before the process crashes).

    A State of the World dashboard that we built gives a bird’s eye view of the entire production environment. These dashboards are displayed on big screens that are monitored by support teams in multiple locations. This helps us to monitor mission-critical components more effectively. FKM plugins can monitor huge logs in real-time for errors/exceptions and other keywords. Alerts are triggered immediately when an exception is logged.

    As far as I know, ITRS does not have integration with any version control system. ITRS monitoring configuration is defined in a setup xml which gateway reads on start up (setup.xml). When you are working on a major monitoring set up, you will have to make a lot of changes in the xml. ITRS keeps only last 10 versions of the changes. If I want to restore an older version then it will not be possible unless you are taking regular backup of the set-up xml. Integration with a SVN will allow every major change in ITRS setup xml to be checked-in. If i want to restore any version of the xml (a month old), I can do that from the SVN.

    I came across an incident when the setup xml was mysteriously wipe off from the disk. So we had to restore last working xml from a SVN that was manually maintained outside ITRS setup. If ITRS can include an optional SVN configuration (like DB logging), it will be very useful.

    What is most valuable?

    ITRS can define rules to alert when certain parameters that you monitor breach a threshold. Rules can be configured to fire recovery actions automatically to clear the alert. However, if the alert persists for an extended period, then it has the capability to fire multiple levels of escalation email or actions.

    It also has powerful visualization features to develop dashboards to display in big screens and share it via Webslinger (a web server that allows dashboards to be accessed via web browsers). It can log metrics (values) into a reporting database and generate historical charts for trend analysis. The Toolkit plugin can run scripts for custom monitoring requirements that cannot be implemented using standard plugins. There are features to suppress alerts for time-period - Snooze, as ITRS call it - or change the value/severity of the parameter.

    There are a number of things that you can do directly from ITRS active console without logging into the server. Processes can be restarted and you can open log files directly from active console. It also has a built-in scheduler that can run tasks (commands that you configure) on multiple targets. The active time feature enables you to apply different rules at different times. It also helps to disable alerts during non-business hours (eliminates noise).

    What needs improvement?

    ITRS has setup XML that holds the entire monitoring configuration. Only the last 10 versions of the setup XML is saved locally on the gateway server. These 10 versions get overwritten quite easily when you are working with a big configuration change. I would like to see ITRS integrate its setup editor with a SVN to check-in setup XML after major changes.

    What do I think about the stability of the solution?

    I have not observed any stability issues so far. ITRS has a transparent failover mechanism. If the primary gateway fails, the secondary gateway takes over. I have seen the active console freeze while it’s failing over, but everything recovers within a few minutes.

    What do I think about the scalability of the solution?

    I have not observed any scalability issues in an environment with 60+ servers, 1000+ processes, 5000+ logs to monitor.

    How are customer service and technical support?

    I am very satisfied with the level of technical support I get from ITRS. All the queries that I raised around monitoring setup and configuration issues were closed in a timely manner. We also have a ITRS technical support specialist visiting our office twice a week. This is very helpful to discuss some of the complicated monitoring solutions that we wanted to implement in person.

    Which solution did I use previously and why did I switch?

    I have used Wily Introscope and Nagios, but they are not as comprehensive as ITRS.

    How was the initial setup?

    Initial setup complexity depends what you want to implement (e.g., building a dashboard is complicated). You will need a basic training session to start working with the initial setup. Depending on what you want to achieve, the rules and actions can become a bit complicated.

    What about the implementation team?

    We have 20+ applications monitored in ITRS and the implementation was done in-house. ITRS has features to import template setup. This will save a lot of effort on the initial setup. If you are starting from scratch, create a setup template which can be re-used on the new gateways that you create. (E.g., default rules/samplers, etc. can be defined in a template and imported.)

    What's my experience with pricing, setup cost, and licensing?

    I don’t have much visibility to the pricing, as this is negotiated at enterprise level. I heard that enterprise-level licensing is quite expensive.

    What other advice do I have?

    I would definitely recommend this product for monitoring mission-critical applications.

    ITRS is the best monitoring tool I have used so far. It comes loaded with a lot of built-in plugins to monitor almost all of the parameters that you want to monitor in a production environment – i.e., processes, memory, disk space, CPU, keywords in log files, daily feed file generation, web service monitoring, MQ, Database, FIX Sessions, etc.

    ITRS ActiveConsole provides a powerful interface for monitoring the environment. The gateway setup editor makes it easy to work with the monitoring configuration.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user490077
    QlikView Administrator and Developer at a financial services firm with 1,001-5,000 employees
    Vendor
    Switching over to Geneos eliminated manual effort. There's a steep learning curve.

    Pros and Cons

    • "Ability to monitor logs for potential issues to prevent app outages before problems get a chance to arise. That's invaluable for our teams in a fast-paced trading environment."
    • "We all look at the same things - CPU, disk space, paging stats, service status with RAG status on each. That could be provided straight out, saving significant time."

    Improvements to My Organization

    When I was a tech support lead, four of our evening pre-batch checks involved stats on our server estate. It took roughly 15 minutes each evening to log into each server, check server disk space, check for particular errors related to market data. Switching over to using a Geneos dashboard, we completely eliminated all manual effort and it was a huge time saver.

    Valuable Features

    The following features of the product are the most valuable to me:

    • Ability to see in real time the state of our server estate.
    • Ability to monitor logs for potential issues to prevent app outages before problems get a chance to arise. That's invaluable for our teams in a fast-paced trading environment.

    Room for Improvement

    I think there's a very steep learning curve with the product. It's very easy to view and use the dashboards, but difficult to initially set up. I think setting up the dashboards could be more intuitive. I think I (and the rest of my team) could benefit from improved online tutorials.

    I think it could provide more out of the box - I know many teams here use it to monitor windows infrastructure. We all look at the same things - CPU, disk space, paging stats, service status with RAG status on each. That could be provided straight out, saving significant time.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Naishar Srivastava
    Associate-Compliance Risk Project at a financial services firm with 1,001-5,000 employees
    Real User
    It automatically monitors all scheduled jobs, database consumption, server utilization, and so on.

    Improvements to My Organization

    It is very useful in terms of production support. It automatically monitors all scheduled jobs, database consumption, server utilization, and so on.

    Valuable Features

    Geneos automatically sends email notifications when any batch job fails, the database is down or the website is down. It is automatically monitoring everything and reduces manual effort.

    Room for Improvement

    Currently, it is difficult to monitor secure websites using SSL or with SSO enabled.

    Initial Setup

    Setup is bit complex, especially on Linux servers. You have to configure Netprobe on your system and then configure the path/workspace/profile and so on.

    Other Advice

    The dashboard is not that impressive.

    Improvements to My Organization

    It is very useful in terms of production support. It automatically monitors all scheduled jobs, database consumption, server utilization, and so on.

    Valuable Features

    Geneos automatically sends email notifications when any batch job fails, the database is down or the website is down. It is automatically monitoring everything and reduces manual effort.

    Room for Improvement

    Currently, it is difficult to monitor secure websites using SSL or with SSO enabled.

    Initial Setup

    Setup is bit complex, especially on Linux servers. You have to configure Netprobe on your system and then configure the path/workspace/profile and so on.

    Other Advice

    The dashboard is not that impressive.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user457266
    Application Analyst at a tech services company with 10,001+ employees
    Real User
    With different level of user controls, we can snooze alerts from the tool itself. The email alerting mechanism which is based on Pearl is limited.

    Pros and Cons

    • "The clean and colorful UI and easy to use options like snooze and active times."
    • "The dashboard feature is full of bugs. Grouping items results in a distorted dashboard."

    Improvements to My Organization

    Three different colors indicating different level of severity makes monitoring easy. With different level of access we can assign controls to different user and most of the things are taken care by our support teams.

    Valuable Features

    The clean and colorful UI and easy to use options like snooze and active times. Previously, we had monitoring tools which had complicated UI's and the screen looked very dull. Also as an end user, we hardly had control over alerts triggering from the tool that had to reach to our Dev, or so called CATE teams to snooze an alert. But now with different level of user controls we can do it from the tool itself.

    Room for Improvement

    • The dashboard feature is full of bugs. Grouping items results in a distorted dashboard.
    • The file monitoring fails when we need to monitor the same file twice a day but we do have a workaround which is tedious.
    • The email alerting mechanism which is based on Pearl is limited. We cannot export a dataview in the email, and moreover the email format is a fixed one, and no user defined email can be sent.
    • There are too many features clubbed in for the ease of setting up an alert which makes it more complicated. For setting up a single alert you will need to navigate through at least four places.

    Stability Issues

    We had no issues with the performance.

    Scalability Issues

    It's been able to scale for our needs.

    Customer Service and Technical Support

    10/10 - excellent service and tech support provided.

    Initial Setup

    It was pretty straightforward. We just need to acquire a gateway which once done, is followed by probe deployment on hosts and you are done with it.

    Implementation Team

    We used a vendor team. I really cannot comment much here as we were not really involved in the implementation.

    Other Solutions Considered

    We did evaluate other solutions, and as mentioned earlier this product has many good features which are really easy to use. The UI is clean and since you have color defined with each level of severity its more easy to take up an action. The reason i'm focusing on this is because, Monitoring teams have to monitor for long hours and when the UI is dark and clumsy it really effects the monitoring.

    Other Advice

    This tool should be given a try where you have lot to depend on monitoring.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user456498
    Director at a tech consulting company with 51-200 employees
    Consultant
    Being able to monitor what was happening, what errors and what warnings were appearing in real time was hugely beneficial.

    Valuable Features:

    The ability to monitor our different Windows and Linux servers in real time, simultaneously, as well as the ability to provide some configurations and event viewing. Being able to monitor what was happening, what errors and what warnings were appearing in real time was hugely beneficial. I worked on a trading floor, and these servers were crucial to business continuity.

    Improvements to My Organization:

    It allowed us to deal with incidents in real time, reducing the impact on the business by allowing them to keep trading, therefore not losing money. Investment banking relies on 100% uptime, and this application contributed to us achieving this.

    Room for Improvement:

    The interface can sometimes be a little complicated. To access some useful parts, it can be a chore to navigate through. I cannot remember exactly off of the top of my head, as it is almost a year since I last used it.

    Deployment Issues:

    There were no issues with the deployment.

    Stability Issues:

    We had no issues with the performance.

    Scalability Issues:

    It's been able to scale for our needs.

    Other Advice:

    I rated this product an 8 due to how much I used it and how useful it was to us. It allowed us to provide immediate support where needed, reducing business impact.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user457908
    Project Manager at a tech company with 10,001+ employees
    Vendor
    Adding new monitoring nodes is quite straightforward.

    Pros and Cons

    • "Tons of default modules which are available out of the box"
    • "The main feature that needs work is the Dashboard designer."

    Valuable Features

    • Scalable
    • Fast
    • Extremely customizable
    • Reliable and powerful
    • Tons of default modules which are available out of the box

    Room for Improvement

    The main feature that needs work is the Dashboard designer. Although it has lots of features included we would like these visualization capabilities to be improved. Currently we have to export metrics data in real-time into some other visualization tools in order to get better picture and have a bit more functional dashboard.

    Stability Issues

    We have had no issues with the performance.

    Scalability Issues

    Adding new monitoring nodes is quite straightforward.

    Customer Service and Technical Support

    The ITRS central Help Desk is absolutely awesome. You can receive a reply within a few minutes even if your query is not urgent or critical. Specifically with ITRS, if you need to configure basic monitoring - it is simple and straightforward too. If you require complex systems monitoring, tickets workflow, alerts, etc. it will require certain skills and experience.

    Initial Setup

    Every popular monitoring tool has a pretty straightforward installation workflow. Configuration might be more complex though.

    Implementation Team

    All ITRS installations we implemented by local TR Solutions team here in Moscow. There is no particular implementation advice, you have free training materials, a very detailed Active Console, Gateway and particular modules documentation, and the Help Desk are always ready to help.

    Other Solutions Considered

    We’ve used some popular and well known open source tools for some research purposes. There are the same pros and cons comparing to other open source and proprietary tools. We had to get ITRS usage skills and experience as we use it internally as well as our customers.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user457203
    Solution Team Leader, Banking at a tech company with 5,001-10,000 employees
    Vendor
    It has given us the ability to act proactively to identify malfunctioning applications and services. It would be useful to restrict the way to apply some conditions.

    What is most valuable?

    We're able to highly customize the integration of custom developed monitoring samplers.

    How has it helped my organization?

    After developing of a lot of custom samplers integrated with our software, it gave us the opportunity to act proactively to identify malfunctioning applications and services. This allowed us to minimize the business impact when we had network issues.

    What needs improvement?

    There is a lot of functionality within the product that can be implemented in many different ways. It would be useful to restrict the way to apply some conditions and for it to have more out of the box rules. It would also be nice if it offered more flexibility and the possibility to aggregate data.

    For how long have I used the solution?

    I've used 2011.2.1 (Gateway version) and ga-3.0.22 (NetProbe version) for about three years.

    What was my experience with deployment of the solution?

    There were no issues with the deployment.

    What do I think about the stability of the solution?

    We had no issues with the performance.

    What do I think about the scalability of the solution?

    It's been able to scale for our needs.

    How are customer service and technical support?

    They're very good and are always available to help us with the implementation of new solutions.

    Which solution did I use previously and why did I switch?

    Not at the customer where I’m working at the moment.

    How was the initial setup?

    I didn’t configure it myself during the initial setup. However, I did try it on my own in a virtual environment and I can say it was very simple to install.

    What about the implementation team?

    It was implemented in-house.

    What other advice do I have?

    It’s very easy to install and setup, offers high scalability, and has a low resource use.


    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user456597
    Middle Office PnL & IPV Technology Support Analyst at a financial services firm with 10,001+ employees
    Real User
    It can be used as a one stop shop for all your monitoring needs if you understand how to utilise it to its fullest extent.

    What is most valuable?

    As a user its UI is very easy to understand, nice to look at, organised easily, and also very quick at alerting. This makes it stand out above its competitors, which in my experience are slow and ugly.

    As a company looking to onboard, its capacity to monitor just about anything from Unix log files and processes to database memory, and even run queries and provide results. It can be used as a one stop shop for all your monitoring needs if you understand how to utilise it to its fullest extent.

    How has it helped my organization?

    It has improved our efficiency in many ways. Management and user information are now on self-service as we can provide them dashboards which give them live updates on what they want to know when they want to know, rather than running a query every day and e-mailing it to them.

    We can configure it to send us email alerts for errors, and set up pop-ups so we do not have to constantly monitor something. We now have control of what we monitor so there is no reliance on external teams to send us alerts.

    What needs improvement?

    Like any product there is always room for improvement, and although their documentation is good, I would say better documentation is always one to aim for though, and I believe they are doing this.

    Technically, I believe the dashboard functionality can be more configurable as some shapes are very limited with what they can do.

    For how long have I used the solution?

    I have worked with multitude of versions for a year and a half. All of the versions I have used are very similar, and it has very much added value to every team that has used it.

    What was my experience with deployment of the solution?

    I was involved with the deployment of NetProbes onto the app servers to collect data. This was a simple process and easy to do.

    What do I think about the stability of the solution?

    We had no issues with the performance.

    What do I think about the scalability of the solution?

    I was not involved with any of the other processes although I would say from my knowledge and experience it shouldn’t be that hard to deploy or scale up though I think depending on the size of scaling you would want to strategize how to handle the workload.

    How are customer service and technical support?

    The Customer Service is one of my favourite parts. They are always helpful and point you in the right direction. They are also very quick to respond and have a forum for self-help. This is definitely one of their strong points.

    Which solution did I use previously and why did I switch?

    We previously used a monitoring system that sent alerts to our phones or sent emails to us. We also have a team dedicated to monitoring and sending us mail. It was inefficient and a worse form of monitoring overall.

    How was the initial setup?

    I was not involved in the initial setup.

    What other advice do I have?

    Often I find that people who are not a fan of Geneos had a bad experience with a terribly configured gateway. It needs to be understood that being very configurable has its negatives as it needs to be managed properly to make effective use of the tool. Ground rules need to be set and changes need to be controlled, otherwise it can get messy very quickly and ruin user experience.

    I am sure you have the ability to sit and consider options, both positive and negative, before choosing a product. I strongly suggest that if you do not have a visual and easily configurable monitoring tool then use this as a comparison for other tools. If you feel the other tool is better than Geneos then it really must be good or the sales man for the other product has done a great job

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user456558
    Business Consultant at a computer software company with 501-1,000 employees
    Consultant
    It allows us to monitor each stage of the production lifecycle and allows real-time monitoring of key services.

    Pros and Cons

    • "Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue."
    • "​It needs to be easier to configure, especially with the JMX plugins.​"

    Improvements to My Organization

    It allows us to monitor each stage of the production lifecycle and allows real-time monitoring of key services.

    Valuable Features

    Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue.

    Room for Improvement

    Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue.

    Stability Issues

    We had no issues with the performance.

    Scalability Issues

    It's been able to scale for our needs.

    Customer Service and Technical Support

    It was very good, the support staff were well trained on the product and helpful with their responses.

    Initial Setup

    It was simple as the set up is well documented and available across different operating systems.

    Implementation Team

    We performed it in-house. It is great to set a few hours aside a week to dedicate to playing with the application to make it perform as you want and make it aesthetically pleasing. It is also well worth mentioning that it is a constant process of refining and tweaking the alerting and monitoring settings as the application changes.

    Other Solutions Considered

    It was more fit for purpose in terms of real-time monitoring with dashboard metrics than other monitoring applications.

    Other Advice

    Understand the different types of alerts and customize it to meet the needs of your application. It can do as little or as much as you set it up to do, and building out a front-to-back solution is a big project, but can provide great benefits.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Infrastructure and Release Manager at a financial services firm with 1,001-5,000 employees
    Real User
    Being able to monitor our databases is valuable. We'd like more customisable dashboard views.

    Pros and Cons

    • "In my experience, being able to monitor our databases is a valuable feature as we can create our own queries and aren't reliant on the in-built ones."
    • "t needs to have better middleware integration for things such as application and Microsft SQL servers."

    How has it helped my organization?

    We can see in real time what is happening with our app logs, processes, and databases, and we can respond very quick to alerts minimizing the downtime.

    What is most valuable?

    In my experience, being able to monitor our databases is a valuable feature as we can create our own queries and aren't reliant on the in-built ones.

    What needs improvement?

    It needs to have better middleware integration for things such as application and Microsft SQL servers. We would like to have better dashboards with more in-depth detail, access to historical data and customisable views.

    What do I think about the stability of the solution?

    We had no issues with the performance.

    What do I think about the scalability of the solution?

    It's been able to scale for our needs.

    Which solution did I use previously and why did I switch?

    We previously used IBM Tivoli for our monitoring needs.

    How was the initial setup?

    The server was already configured by the ITRS support team, but we configured our own gateway.

    What about the implementation team?

    It was implemented by a third-party, although we created the rules and samplers ourselves.

    What other advice do I have?

    You need to perform careful research on what is already included in the application and what needs to be customized.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user456483
    Associate Operations Manager at a tech services company with 10,001+ employees
    Consultant
    The integration interfaces/plug-ins are most valuable as these help us maintain seamless integration with our systems.

    What is most valuable?

    In my experience, the integration interfaces/plug-ins are most valuable as these help us maintain seamless integration with our systems.

    How has it helped my organization?

    Geneos' compatibility with most of the available products has helped us improve the monitoring of our systems.

    What needs improvement?

    We need more hassle free plug-ins that offer "Load and Start" with minimal manual efforts.

    For how long have I used the solution?

    I've used this solution for one year.

    What was my experience with deployment of the solution?

    There were no issues with the deployment.

    What do I think about the stability of the solution?

    We had no issues with the performance.

    What do I think about the scalability of the solution?

    It's been able to scale for our…

    What is most valuable?

    In my experience, the integration interfaces/plug-ins are most valuable as these help us maintain seamless integration with our systems.

    How has it helped my organization?

    Geneos' compatibility with most of the available products has helped us improve the monitoring of our systems.

    What needs improvement?

    We need more hassle free plug-ins that offer "Load and Start" with minimal manual efforts.

    For how long have I used the solution?

    I've used this solution for one year.

    What was my experience with deployment of the solution?

    There were no issues with the deployment.

    What do I think about the stability of the solution?

    We had no issues with the performance.

    What do I think about the scalability of the solution?

    It's been able to scale for our needs.

    How are customer service and technical support?

    It's good, but they have a lot of scope to improve it and make it even better.

    Which solution did I use previously and why did I switch?

    There were custom in house solutions that we are replacing with vendor products.

    How was the initial setup?

    Performing the integration was slightly complex for us.

    What about the implementation team?

    We did the implementation in-hosue.

    What other advice do I have?

    It is the most adaptable product so you should go-ahead and use it.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user456453
    Market Data Engineer/Support at a tech company with 501-1,000 employees
    Vendor
    I like the Toolkit module which allows flexible scripts to be created and inserted into Geneos without having to log onto the server.

    What is most valuable?

    The Toolkit module which allows flexible scripts to be created and inserted into Geneos without having to log onto the server.

    How has it helped my organization?

    We now get more detail about the servers than before and thus it helps us to maintain a good service for our customers.

    What needs improvement?

    I would like it to have a better Dashboard viewer for report building. Having something like Crystal Reports embedded with the Active Console or active console would help to build reports.

    For how long have I used the solution?

    I've used this solution for years.

    What was my experience with deployment of the solution?

    There were no issues with the deployment.

    What do I think about the stability of the solution?

    We had no issues with the performance.

    What do I think about the scalability of the solution?

    I had issues scaling it and ended up having to distribute the load over seven gateways.

    How are customer service and technical support?

    6/10

    Which solution did I use previously and why did I switch?

    We used Sentinel which was awesome but it did not provide metric views.

    How was the initial setup?

    It's straightforward. You take it out of the box and it's simply plug and play, but it really depends on what you would like to use the product for. My advice before setting up would be to plan on what you want to achieve the product, what you would like to view without logging on to the server, what you need to know from the server, and what your customer would expect from you.

    What about the implementation team?

    We did the implementation in-house.

    What other advice do I have?

    It's a great and powerful tool. You can input anything you like into the tool, including a database for analysis.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user448359
    Big Data Consultant at a financial services firm with 501-1,000 employees
    Vendor
    The ability to build integrations to tools that are not monitored out of the box is the most valuable feature. It's not great at doing historical reporting.

    Pros and Cons

    • "The ability to build integrations to tools that are not monitored out of the box is the most valuable feature."
    • "At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting."

    Improvements to My Organization

    We use Geneos to monitor our own development and production environments. Due to its automation capabilities we are able to automatically restart failed processes and alert our developers to issues in our applications and infrastructure without traditional eyes on glass monitoring.

    Valuable Features

    The ability to build integrations to tools that are not monitored out of the box is the most valuable feature.

    Room for Improvement

    At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting. This is required for post incident analysis and capacity planning. Various solutions have been developed by ITRS over the last few years, including major changes to the database logging features and the Open Access API. They have a new Product called Insights, based on their technology Valo, I’m keen to see this product used to bridge this gap.

    Stability Issues

    We've experienced no issues with performance.

    Scalability Issues

    It can be difficult to gather data on large Geneos estates.

    Customer Service and Technical Support

    Excellent, certainly with their larger customers they are very involved with deployments giving advice and coming up with workable solutions. However, changes to the product (i.e. bug fixes and enhancement requests) do take a long time to materialise.

    Initial Setup

    Out the box the product is not intuitive to set up, however there are a lot of resources online to mitigate this fact. However the users of the product have to be quite technical to get the best out of the product as they will have to understand the applications they are monitoring.

    Implementation Team

    My company provides consultancy on implementing Geneos, so we used an in-house team. The best thing to do with implementation is to divide common reusable functionality into include files so these include files can be shared amongst teams.

    Pricing, Setup Cost and Licensing

    At various places I have worked with have several licence deals in place with ITRS, you will get the best price if you get a single global deal.

    Other Advice

    If you have never implemented Geneos before I would greatly recommend their online training courses which are available free to users of the product. You can also get classroom based training courses if required.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user448374
    Systems Engineer at a tech company with 501-1,000 employees
    Vendor
    Real-time monitoring of market data components on an enterprise environment is the most valuable feature of Active Console and Gateway.

    Pros and Cons

    • "The built-in plug-ins allow administrators to easily configure monitoring components for market data systems such as Thomson Reuters Enterprise Platform and SRLabs Wombat (formerly NYSE)."
    • "Much of the reporting outside of the user interface is very basic and requires much customization to be useful."

    Improvements to My Organization

    For supporting market data organizations, Active Console & Gateway helps to diagnose problems quicker allowing timely incident notifications. Market data delivery systems are allergic to missed data which can be hugely detrimental to the business. The ITRS Geneos system assists engineers by allowing them to focus on troubleshooting the root cause instead of spending an unnecessary amount of time determining the impact of the problem.

    Valuable Features

    Real-time monitoring of market data components on an enterprise environment is the most valuable feature of Active Console and Gateway. The built-in plug-ins allow administrators to easily configure monitoring components for market data systems such as Thomson Reuters Enterprise Platform and SRLabs Wombat (formerly NYSE). The interface is easy to use when interrogating monitored systems, viewing and graphing historical values, and performing Gateway configuration updates. Script generated output can be modularly added to allow greater insight if built-in plug-ins are not available.

    Room for Improvement

    Better exportable reporting of historical data would greatly improve the product's usefulness. Much of the reporting outside of the user interface is very basic and requires much customization to be useful. Additionally, the product documentation could provide more detail on plug-in features by showing implementation examples.

    Stability Issues

    Take advantage of the "Hot Standby" feature on the Gateway product to increase resilience. It provides administrators the ability to configure a pair of Gateway instances with mirrored configurations for fail-back capabilities when hardware or network failures occur.

    Scalability Issues

    It's been able to scale for our needs.

    Customer Service and Technical Support

    Excellent 10/10 Any issues are addressed by ITRS support expertly and in a timely fashion.

    Initial Setup

    The deployment is easy and the configuration is fairly straight forward. The documentation for plug-in configuration is a little sparse, but the latest version of the user interface is very intuitive. It is important to note that Gateway configuration accepts XML files allowing easily transferable setups.

    Implementation Team

    In-house. Be sure to read the available documentation and, if possible, attend the vendor provided training and certification.

    Pricing, Setup Cost and Licensing

    The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system.

    Other Solutions Considered

    The product is renowned for its versatility for monitoring market data environments. The built-in plug-ins for TREP and Wombat is the main reason for using this product. The licensing cost is the biggest detraction, but cheaper solutions are not as robust.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user430614
    Senior Consultant at a tech consulting company with 501-1,000 employees
    Consultant
    Its ability to ingest metrics on a given format allow users to create highly customized scripts/tools tailored to their monitoring needs

    Valuable Features

    Customizable Dashboard to display real time business flow monitoring. This is extremely useful to operations as well as business user. Not only monitor health but capacity and performance at a glance.

    Cater well to Capitals market trading environment. From on exchange order latency to client RFQ type of multi-stages tracking. Geneos is able to provide the tools to capture data in (near) real-time.

    Highly customizable. It’s ability to ingest metrics on a given format allow users to create highly customized scripts/tools tailored to their monitoring needs.

    Improvements to My Organization

    Operation team used to perform 20 highly manual steps for the Start of Day (SOD) checks on a particular system which involve checking dozen of log files, running 30+ SQLs, collating information from exchange website and compare to system static data, etc. Porting all actions into Geneos with an appropriately designed dashboard has shorten the SOD checks to just a glance to the dashboard and greatly reduce manual errors.

    Room for Improvement

    Its web monitoring capability is very hard to use especially if there is authentication involved.

    Use of Solution

    I've used it for six years.

    Deployment Issues

    We had no issues deploying it.

    Stability Issues

    I've had no issues with its stability.

    Scalability Issues

    There were no issues scaling it for our needs.

    Customer Service and Technical Support

    Very responsible customer support. All case logged are followed up promptly.

    Initial Setup

    Straight forward, startup with basic metrics and progress toward bespoke use cases that's where the real value is. Be expected of a lot of a lot of customization and intuitive work around to extract metrics from your plant if it's not readily available.

    Implementation Team

    In-house team with some vendor support or help along the way. People with a little bit of dev skill can make a lot of things possible.

    Pricing, Setup Cost and Licensing

    It’s expensive but the number of Sev One incidents prevented is priceless especially where there are regulatory pressures in the capital market.

    Other Solutions Considered

    Many other application monitoring tools are either too infrastructure centric or client experience centric. Not many cater well towards the capital market.

    Other Advice

    Get an expert in to evaluate what your real APM needs are.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user430638
    Market Data Consultant at a financial services firm with 501-1,000 employees
    Vendor
    Global support personnel, even without expertise in market data, can now easily and quickly run respective market checks and escalate with pinpoint data.​​

    What is most valuable?

    Geneos enables customized aggregate views and alerts for both related and disparate components. This flexibility and insight facilitates proactive and prompt causation analysis. Simply put, you can easily see everything at once. If there’s an issue, you’ll know why within seconds, rather than spend precious time trying to find out.

    How has it helped my organization?

    Global support personnel, even without expertise in market data, can now easily and quickly run respective market checks and escalate with pinpoint data.

    What needs improvement?

    The Geneos configuration has greatly improved since the nascent version 1.0 days, but still requires specialist knowledge and convoluted config debugging when something’s not monitoring as expected. A hierarchical variable/component reference tree and more readily accessible examples would be welcome.

    For how long have I used the solution?

    I've used it since the early 2000s, in the halcyon days when it was branded as ITRS NetAgent. I had led its feasibility test and global rollout for my previous company’s Triarch and TIBCO platforms. ITRS was new to TIBCO at the time, so we had worked closely to add the necessary platform-specific features; ITRS has always been easy to work with.

    What was my experience with deployment of the solution?

    We had no issues with the deployment.

    What do I think about the stability of the solution?

    One original glaring issue had been the lack of fault-tolerant Gateway Servers, but that had been remedied in a release a few years ago. We also had issues with slow Gateway startup and high CPU usage, but subsequent releases and reducing the number of config include files resolved the issues.

    What do I think about the scalability of the solution?

    There have been no issues scaling it for our needs.

    How are customer service and technical support?

    ITRS support personnel are generally top-notch, with a technical account manager who personally sees through each query or ticket.

    Which solution did I use previously and why did I switch?

    Various iterations of TIB Hawk, Traverse, and in-house written apps had sufficed, but never truly provided centralized, customizable, easy to use, and market data specific monitoring available via ITRS Geneos.

    How was the initial setup?

    Initial setup itself is straightforward. There’s a single server (two in fault-tolerance) running the master “Gateway” process, and each monitored server runs a “Netprobe” process. Each tarball is extracted to a single folder, rather than strewn all over the file system. Upgrades are likewise easy.

    To not run Netprobes as root, some network monitoring features necessitated writing in-house scripts to feed alongside into Geneos, but that’s also its flexibility in action.
    Rather than a cookie cutter setup, you will likely find yourself continually tweaking features and adding new alerts to suit your needs.

    What about the implementation team?

    Since ITRS was introducing a totally revamped Gateway version 2, ITRS provided a consultant to advise on the initial configuration template, which we then customized and expanded upon.

    What's my experience with pricing, setup cost, and licensing?

    The insight into finding the weakest links in the infrastructure has enabled us to proactively upgrade servers and networks in measured phases, rather than in a big bang approach.

    ITRS has recently streamlined its pricing model to be a bit less granular (computation engine is now standard, for instance), which may or may not benefit your needs. The accounts team is amenable, so try to strike a deal, whether in cost, free training, and/or onsite consultancy.

    What other advice do I have?

    There’s a reason even Thomson Reuters retired their own monitoring product, in favor of licensing ITRS Geneos.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user430599
    Assistant Vice President at a financial services firm with 1,001-5,000 employees
    Real User
    It has assisted the team to identify issues pro-actively. Tutorials and plugins should be available to download from their website.

    Valuable Features

    The tool is highly customizable and can be tailored to your requirements. Dashboards can be created if needed and database logging can be enabled for analyzing trends and monitoring performance.

    Improvements to My Organization

    It has assisted the team to identify issues pro-actively, i.e. prior to a business user reporting them. This would ensure that the issue is identified and fixed in a timely manner. Also, the tools assists with stability as we are monitoring application infrastructure – application (all O/S), databases, middleware and much more.

    Room for Improvement

    It would be good if there were documentation on the ITRS website such as tutorials or plugins which are available to download.

    Use of Solution

    I've used it for three years.

    Deployment Issues

    We've had no deployment issues.

    Stability Issues

    There have been no issues with the stability.

    Scalability Issues

    We've had no issues with scaling it for our needs.

    Customer Service and Technical Support

    I have not spoken to the vendor directly.

    Initial Setup

    It was straightforward, due to the automated tools created in-house to assist teams with the installation and set up.

    Implementation Team

    In-house. Several tools were created by the Tech Services team to ensure the Geneos Netprobe installations and other key processes are simplified; easy to understand and use by all teams.

    Other Advice

    Ensure some of the samplers and types (for monitoring infrastructure i.e. disk space, hardware, memory etc ) can be used by multiple servers to prevent duplicating things. In the Gateway Setup Editor, follow the same generic folder structure and set up for all your applications (if you have more than one). This will make the Gateway easier to manage.


    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user426036
    IT Analyst at a financial services firm with 1,001-5,000 employees
    Vendor
    Monitoring queues helps us to stay ahead of issues and fix them before users start complaining​.

    What is most valuable?

    The monitoring of queues which helps us to stay ahead of issues and fix them before users start complaining.

    How has it helped my organization?

    We use this in our production and test environments. It has helped to centralize the monitoring in one place.

    What needs improvement?

    We would like to use Geneos integrate with mainframe applications.

    For how long have I used the solution?

    We've been using it for one year.

    What was my experience with deployment of the solution?

    We've never had any issues with the deployment.

    What do I think about the stability of the solution?

    We've not had any issues with the scalability.

    What do I think about the scalability of the solution?

    We've had no issues scaling it for our needs.

    How are customer service

    What is most valuable?

    The monitoring of queues which helps us to stay ahead of issues and fix them before users start complaining.

    How has it helped my organization?

    We use this in our production and test environments. It has helped to centralize the monitoring in one place.

    What needs improvement?

    We would like to use Geneos integrate with mainframe applications.

    For how long have I used the solution?

    We've been using it for one year.

    What was my experience with deployment of the solution?

    We've never had any issues with the deployment.

    What do I think about the stability of the solution?

    We've not had any issues with the scalability.

    What do I think about the scalability of the solution?

    We've had no issues scaling it for our needs.

    How are customer service and technical support?

    Customer Service:

    7/10

    Technical Support:

    7/10 - the support from ITRS we had in company was very helpful.

    Which solution did I use previously and why did I switch?

    This is the first time we are using a product that has the capability to monitor everything in one place.

    How was the initial setup?

    We were a little bit confused but once we found out what was needed, it was smooth.

    What about the implementation team?

    We used an in-house team. In order to do this, you should take the training courses.

    What other advice do I have?

    It's a good tool to use for monitoring complex applications.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user426033
    Consultant at a financial services firm with 1,001-5,000 employees
    Real User
    ​They generally respond within couple hours for a normal ticket and can respond even urgently depending on the level of escalation.

    What is most valuable?

    The visualization layer and the config editor (with host of out of the box plugins) that makes setting up monitoring on any application quickly and efficiently covering infrastructure and more detailed monitoring points like middleware, messaging and database.

    How has it helped my organization?

    It has helped us re-define the Monitoring operating model which in turn has made support teams more efficient by using features like commented snoozing on various levels, use of knowledgebase articles associated with each alert cell, metric logging for capacity monitoring etc.

    What needs improvement?

    I would like to see more integration support via use of APIs. They have released openAccess for the same but hasn’t really picked up. Also, more flexibility in creating own customized plugins (not just using toolkits) and deploying on agents. Also, more data analytics capability would be helpful.

    For how long have I used the solution?

    I've been using it for six years.

    What was my experience with deployment of the solution?

    There is are issues with the compatibility of plugins with AIX servers.

    What do I think about the stability of the solution?

    There were performance and stability issues in running gateways and net probes on Solaris servers.

    What do I think about the scalability of the solution?

    We have had no issues scaling it for our needs.

    How are customer service and technical support?

    Customer Service:

    Customer service response is really good through raising tickets on their online support portal.

    Technical Support:

    They generally respond within couple hours for a normal ticket and can respond even urgently depending on the level of escalation. They are happy to come on site as well to work on bigger or more specific issues.

    Which solution did I use previously and why did I switch?

    The reason for choosing ITRS Geneos was the availability of its wide range of out of the box plugins and its visualization layer that simplifies and represents the application components well.

    How was the initial setup?

    The process in itself is simple to setup but getting it working through the corporate securities and restrictions can be a pain, but I guess that would be the case for any new tool setup.

    What's my experience with pricing, setup cost, and licensing?

    It is a bit expensive so it may not be feasible if you are planning to use it for a specific application(s). But if you use it across a range of applications (like within a whole department) then look to combine the licenses and then it can be really worth the money. Moreover, this way it standardises the monitoring platform to have consistency across teams and set up a standard monitoring operating model.

    What other advice do I have?

    It may be tempting to get it working quickly using the root, but I would highly advise against it. Create a new user and give it appropriate permissions by identifying what access it may require to run plugins. Due to its ease of usage it can be abused by application support teams so I would suggest to review the setup regularly and make sure there is only 1 or 2 admins changing and updating monitoring otherwise it can get quite messy very soon. Try to rely on watching the visual interface and not on emails as that can grow huge as well. If you do stick to only absolute critical ones.

    Try to pilot the project in a small area and learn as much as you can before deploying it across a wider estate. Use ITRS support as much as you can at least in the beginning. Also, have a experienced Geneos professional implement it.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user422880
    Technology Associate at a financial services firm with 1,001-5,000 employees
    Vendor
    It is easy to set up and works with different kinds of servers.

    Valuable Features

    ITRS Active Console has helped us monitor servers and set thresholds for different metrics. It is easy to setup and works with different kinds of servers. It also helps you execute shell scripts as response to alerts.

    Improvements to My Organization

    Active Console allows us to execute shell scripts as a response to an alert.

    Room for Improvement

    I believe the product has to improve on reporting. Currently it allows writing events to a database and we have to manually create reports from it. The reporting tool needs to be improved.

    Use of Solution

    I've been using it for an hour and a half.

    Deployment Issues

    I have not encountered any issues in deployment of the application.

    Stability Issues

    It's been stable and does not crash.

    Scalability Issues

    We've been able to scale it for our needs.

    Customer Service and Technical Support

    The customer service and technical support are prompt. The best way to reach them is to send an email to their support. They are helpful and prompt in their response.

    Other Advice

    Make use of their helpdesk. They are helpful and prompt.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Enterprise IT Management Consultant with 51-200 employees
    Vendor
    Top 10
    ​The setup is complex, but it provides us with the ability to monitor much deeper than we previously could.

    What is most valuable?

    • Toolkits
    • Compute engine

    How has it helped my organization?

    It provides us with the ability to monitor much deeper into both our infrastructure and applications functional metrics. Deploying simple metrics was simple and we quickly covered the functionality provided by the product we were replacing. The result was a similar metrics monitored at a much better frequency, with a more stable product and a much better user interface. Also, we were able to deploy self-service role-based access by architecting the include files and authentication modules in an appropriate way. That enabled the application support teams to start getting involved in extending the baseline monitoring we had deployed and go much deeper into the monitoring of certain applications than was previously possible. Interfacing the product with our enterprise event management platform was relatively easy.

    What needs improvement?

    A few minor incremental improvements we have asked the vendor for would be nice. The main weakness of the product is poor historical logging and reporting. The main difficulty with the product is how to identify performance issues with complex rules or samplers. This is about to change with the new Insights module.

    For how long have I used the solution?

    I've used it for three years.

    What was my experience with deployment of the solution?

    Nothing major. Webserver module did not deploy successfully though

    What do I think about the stability of the solution?

    No issues encountered.

    What do I think about the scalability of the solution?

    Performance can be a problem with complex or greedy rules and samplers.


    How are customer service and technical support?

    Customer Service:

    9/10. Good service

    Technical Support:

    10/10. Very committed, very helpful, very knowledgeable.

    Which solution did I use previously and why did I switch?

    Our previous product had poor functionally and of poor quality.

    How was the initial setup?

    The setup can be complex if the solution you are deploying is complex.

    What about the implementation team?

    We used a mix of both in-house staff and vendor consultants, and they worked as a team.

    What other advice do I have?

    Know your functional requirement. Gradually build complex monitoring. Start simple.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Ravi Suvvari
    Performance and Fault-tolerance Architect with 1,001-5,000 employees
    Real User
    Top 5Leaderboard
    Initial setup is a bit complex however it provides key performance metrics to identify and reduce transaction latencies.

    What is most valuable?

    Complete End-to End monitoring of Apps and infra Key performance metrics to identify and reduce transaction latencies

    How has it helped my organization?

    Multiple views of Trading Apps

    What needs improvement?

    None that I can think of.

    For how long have I used the solution?

    6 months

    What was my experience with deployment of the solution?

    No

    What do I think about the stability of the solution?

    No

    What do I think about the scalability of the solution?

    No

    How are customer service and technical support?

    Customer Service: Very good Technical Support: Very good

    Which solution did I use previously and why did I switch?

    No

    How was the initial setup?

    A bit complex

    What about the implementation team?

    Ourselves

    What was our ROI?

    Excel…

    What is most valuable?

    • Complete End-to End monitoring of Apps and infra
    • Key performance metrics to identify and reduce transaction latencies

    How has it helped my organization?

    Multiple views of Trading Apps

    What needs improvement?

    None that I can think of.

    For how long have I used the solution?

    6 months

    What was my experience with deployment of the solution?

    No

    What do I think about the stability of the solution?

    No

    What do I think about the scalability of the solution?

    No

    How are customer service and technical support?

    Customer Service:

    Very good

    Technical Support:

    Very good

    Which solution did I use previously and why did I switch?

    No

    How was the initial setup?

    A bit complex

    What about the implementation team?

    Ourselves

    What was our ROI?

    Excellent

    What's my experience with pricing, setup cost, and licensing?

    Expensive

    Which other solutions did I evaluate?

    CA APM

    What other advice do I have?

    No

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user286821
    Market Data Consultant at a financial services firm with 501-1,000 employees
    Vendor
    We can monitor the repeated critical alerts and work on producing a more stable environment for our customers, but color-specific identification of events would be nice.

    What is most valuable?

    The critical alerts are valuable.

    How has it helped my organization?

    We have been able to monitor the repeated critical alerts and work on producing a more stable environment for our customers.

    What needs improvement?

    Snoozing/maintenance work. A third color would be brilliant to identify whether the servers are being worked on, e.g. blue for maintenance.

    For how long have I used the solution?

    I've used it for three years.

    What was my experience with deployment of the solution?

    Issues with certain gateways. We have around 30 gateways in our environment and a lot of servers, so as you can imagine, there's a lot of data. We sometimes experienced disconnects of the gateways which was a hard one to resolve. In the end, we opened its consoles on the…

    What is most valuable?

    The critical alerts are valuable.

    How has it helped my organization?

    We have been able to monitor the repeated critical alerts and work on producing a more stable environment for our customers.

    What needs improvement?

    Snoozing/maintenance work. A third color would be brilliant to identify whether the servers are being worked on, e.g. blue for maintenance.

    For how long have I used the solution?

    I've used it for three years.

    What was my experience with deployment of the solution?

    Issues with certain gateways. We have around 30 gateways in our environment and a lot of servers, so as you can imagine, there's a lot of data. We sometimes experienced disconnects of the gateways which was a hard one to resolve. In the end, we opened its consoles on the same server to spread the load.

    What do I think about the stability of the solution?

    Connectivity as above.

    How are customer service and technical support?

    Customer Service:

    7/10.

    Technical Support:

    7/10.

    Which solution did I use previously and why did I switch?

    No previous solution was used.

    What about the implementation team?

    It was done in-house.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Global Head of Performance and Service Metrics at a consultancy with 51-200 employees
    Consultant
    Although it's a mature product with ready-made plug-ins, there's not much third-party development.
    Geneos is entirely focused on the financial services sector having evolved from a pure market data monitoring solution to encompass trading systems, middleware, EUEM and infrastructure. Architecture Geneos is based on the principles of n-tier architecture. Out-of-the-box monitoring agents, known as “Netprobes”, are deployed rapidly across the infrastructure estate. They can co-exist and interface with current monitoring and application processes so there is no disruption to current IT monitoring. The Netprobes have a small resource utilisation footprint and optimise bandwidth usage by only reporting metrics that have changed since the previous sample. Netprobes capture granular data and pass it to the central consolidation and analysis layer known as the Gateway on a point-to-point…

    Geneos is entirely focused on the financial services sector having evolved from a pure market data monitoring solution to encompass trading systems, middleware, EUEM and infrastructure.

    Architecture

    Geneos is based on the principles of n-tier architecture. Out-of-the-box monitoring agents, known as “Netprobes”, are deployed rapidly across the infrastructure estate. They can co-exist and interface with current monitoring and application processes so there is no disruption to current IT monitoring. The Netprobes have a small resource utilisation footprint and optimise bandwidth usage by only reporting metrics that have changed since the previous sample.

    Netprobes capture granular data and pass it to the central consolidation and analysis layer known as the Gateway on a point-to-point basis. Gateways can be configured to consolidate data into logical collections, which allows for data to be grouped, for example, by line of business, product or country.

    The Gateways house sophisticated rule and workflow capabilities giving the power to raise alerts and perform actions when certain conditions are met. A simple action can be a script execution to generate emails, SMS messages or support tickets. Other scripts can be executed on any monitored server and automatically perform remedial actions when issues are detected (e.g. restart processes).

    Business activity and transaction metrics

    Geneos has tools that can track both business processes/activities and transactions via log file or database entries. The data that is collected can be analysed and presented to users in the right context, including: Transaction latency, lost or delayed messages, order status metrics and turnaround times per client, exchange or instrument.

    Breadth and depth of probes

    There are built-in adapters, known as “Plugins”, available to connect to third party application products such as Thomson Reuters Enterprise Platform (TREP), Misys Kondor+, Murex and ULLINK. Over 100 Plugins are available for vendor applications, servers, databases, middleware and networks including a feature that gives the ability to collect, analyse and visualise feed health metrics by subscribing to market data feeds including TREP, Trading Technologies, NYSE, Bloomberg B-Pipe or in-house data sources. Data can be collected from Solaris, Linux, Windows or AS/400 based servers and applications.

    Integration and extension

    The separation of the presentation layer from the Gateway layer makes it possible to open up the data for other uses and leverage analytics tools such as Cognos, Prelert or Business Objects by making use of the outbound Open Access API.The Open Access interface allows selected metrics to be passed directly to any other application.

    Similarly, integration with other monitoring tools is achievable via the XML-RPC based inbound API.

    Visualisation

    Visualisation can be delivered via the Windows-based Active Console GUI or a browser using the Web Montage component. Both have the capability to present data via user-configurable dashboards in a graphically rich way to allow monitoring from any Internet connected device.

    The architecture allows scaling to a large number of users by separating the presentation layer from the rest of the solution.Dashboards are easily shareable and enhance collaboration across the business.

    My thoughts

    What's good: 

    • It's a mature product.
    • It's easy to use (most users are up to speed after a couple of days).
    • ITRS provide a good selection of ready-made plug-ins.
    • There's a flexible Visio-style dashboarding tool.
    • They have a good amount of domain knowledge in financial services.
    • Their customer support is first rate.
    • Open input and output APIs available.

    What could be improved: 

    • There's a lack of customer ecosystem (forums, etc.).
    • They don't have much third-party development going on.
    • The GUI is looking dated.
    • They have no clear strategy for a web enabled, or tablet-friendly, GUI.
    • There's no CEP.
    • There is a one-second ceiling on responses to rule breaches.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Application Performance Monitoring / Project Lead with 1,001-5,000 employees
    Vendor
    It's easy to extend and to incorporate existing monitoring scripts/programs, steep learning curve but very powerful and scalable solution

    What is most valuable?

    • Excellent set of plug-ins for the financial industry.
    • Easy to extend and to incorporate existing monitoring scripts/programs.
    • Publishing monitoring data to many users is simple due to webservers included in Geneos.
    • Attribute-based viewing tree allows different views of your data for different purposes/users.
    • Very good maintainability due to groups/types: very effective build and change of configuration.

    How has it helped my organization?

    • Trading desk has continuously updated view of full quotation process. Issues are displayed and alarmed about in near real-time instead of going unnoticed for longer periods of time.
    • Depending on the issue, the relevant group of people is informed in case of a problem and has already a head-start due to the specific information sent by the monitoring system.
    • All teams (operations/IT management group/users) have a common information base consisting of the generated dashboards and drill-down web pages leading to each running sampler. This immensely improved communication in case of production problems.

    For how long have I used the solution?

    5 years

    What was my experience with deployment of the solution?

    No issues. Deployment is very easy also for large number of hosts due the feature of "self-announcing netprobes". This makes it possible to deploy to hundreds or even thousands of servers without manually configuring the connection between monitored server and Geneos gateway (where all data is sent to for evaluation).

    What do I think about the stability of the solution?

    No issues.

    What do I think about the scalability of the solution?

    No issues. If a gateway has a high load it easy to set up additional gateways to get headroom on each gateway again. If a netprobe has too many servers one can parallelize by running several netprobes per monitored server. Resource footprint of Geneos is generally very small.

    How are customer service and technical support?

    Customer Service:

    Excellent. If you address to the help desk you are immediately in contact with very knowledgeable personnel. There is no "first-level" support which can only handle easy problems. You can get right down to the issue at hand without being transferred (see tech support).

    Technical Support:

    10 out of 10. Service requests are usually acknowledged (by humans, not mail robots) within minutes and answered depending on the difficulty of the question but mostly within 20 minutes, often faster. The quality of the service is very high. You get code examples or links to the relevant sections of the large body of online documentation (videos, manual etc.). If needed your configuration files are proof-read and possibly corrected.

    Which solution did I use previously and why did I switch?

    We used Icinga (a Nagios-Clone) before and currently still do in various areas. Geneos has been introduced due to the need for real-time monitoring and notification and for the excellent possibilities to publish monitoring results via web servers.

    How was the initial setup?

    Initial installation was relatively easy even though - due to the nature of the task - numerous components had to be installed: netprobes on every monitored server, gateway servers, dashboard webserver, webmontage webserver. Directly after installation, however, basic real-time infrastructure monitoring worked out of the box, more advanced monitoring after appropriate configuration.

    What about the implementation team?

    We had partial support for specific monitoring requirements by ITRS professional services staff on-site. They all were very knowlegedable and customer-oriented. It was obvious that in addition to solving the task given to them they really tried to transfer their knowledge to our staff.

    What was our ROI?

    Difficult to quantify. We have reduced stress level of all involved personnel and increased user satisfaction due to the real-time dashboards we gave them. Targeted notifications reduce effort due to false or misdirected alarms. Processes have been improved due to the insights gained by the Geneos monitoring.

    What's my experience with pricing, setup cost, and licensing?

    ITRS is quite flexible depending on the size and requirements of the customer. Given the benefits we have from Geneos and also compared to pricing of other solutions (e.g. job scheduling) costs have not been an issue so far.

    Which other solutions did I evaluate?

    Icinga (Nagios-Clone), AppDynamics, BlueStripe, Leutek. Icinga was too slow for our requirements and would have required - according to the company mainly supporting this open-source solution - major development efforts to accelerate it enough. The other solutions did definitely make a good impression but we went finally for Geneos due to its specific focus on the financial area (we are a bank) and also due to positive experiences with Geneos we had in the past in another time-critical business area (ETF Market making).

    What other advice do I have?

    For the beginner there is a steep learning curve. To master the Geneos technology reasonably well, four to six months are realistically needed (within those you can already build up an initial monitoring though). For larger organizations it may make sense to centralize this know-how and re-use it for different monitored applications or processes instead of having many individuals learn about Geneos just to realize one specific monitoring each. Once set-up, Geneos proved to be a very powerful and versatile tool to real-time monitor our IT infrastructure and - most important for us - our critical applications and business processes.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user217701
    EAI Specialist at a tech company with 10,001+ employees
    MSP
    There were step by step installation instructions for every operating system but sometimes there were issues with the database.

    What is most valuable?

    Active Console Gateway Webslinger OpenAPI Geneos netprobe

    How has it helped my organization?

    We are now able to monitor our applications.

    For how long have I used the solution?

    I've used it for one year.

    What was my experience with deployment of the solution?

    No issues encountered.

    What do I think about the stability of the solution?

    Sometimes there were issues with the database. If the database logging was high then the gateway would be slow.

    What do I think about the scalability of the solution?

    No issues encountered.

    How are customer service and technical support?

    Customer Service: 10/10. Technical Support: 10/10.

    Which solution did I use previously and why did I switch?

    We previously used Nagios, but switched to Geneos as it has…

    What is most valuable?

    • Active Console
    • Gateway
    • Webslinger
    • OpenAPI
    • Geneos netprobe

    How has it helped my organization?

    We are now able to monitor our applications.

    For how long have I used the solution?

    I've used it for one year.

    What was my experience with deployment of the solution?

    No issues encountered.

    What do I think about the stability of the solution?

    Sometimes there were issues with the database. If the database logging was high then the gateway would be slow.

    What do I think about the scalability of the solution?

    No issues encountered.

    How are customer service and technical support?

    Customer Service:

    10/10.

    Technical Support:

    10/10.

    Which solution did I use previously and why did I switch?

    We previously used Nagios, but switched to Geneos as it has better monitoring for applications. Also, it has more features and better configuration possibilities.

    How was the initial setup?

    It was easy to setup as there were step by step installation instructions for every operating system.

    What about the implementation team?

    We used a vendor who were 7/10.

    Which other solutions did I evaluate?

    Yes we did, however I do not know what the other options were.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user215691
    Trading Applications Specialist at a tech services company with 501-1,000 employees
    Consultant
    A very stable product, but the graphical interface could be improved.

    What is most valuable?

    • Real time monitoring
    • Possibility to develop custom scripts to fit your own solution
    • Simple interface
    • Ability to manage dissimilar systems
    • Reporting

    How has it helped my organization?

    Our support team can monitor our applications and servers easily and we were able to reduce the time in finding errors and providing a solution. The entire process of support has been improved.

    What needs improvement?

    The graphical interface is nice but could be improved.

    For how long have I used the solution?

    I've used it for two years.

    What was my experience with deployment of the solution?

    No we didn't.

    What do I think about the stability of the solution?

    Geneos is a very stable product, both server side and client side.

    What do I think about the scalability of the solution?

    No we didn't.

    How are customer service and technical support?

    Customer Service:

    We got in touch just few times, and there were no problems with them.

    Technical Support:

    It's good.

    Which solution did I use previously and why did I switch?

    We didn't use anything previously.

    How was the initial setup?

    It was straightforward.

    What other advice do I have?

    It's a very good solution and can fit the needs of big company.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user215442
    Associate at a financial services firm with 10,001+ employees
    Vendor
    This is a great tool to automate the manual day-to-day checks, but the dashboard can't provide different status levels.

    What is most valuable?

    The dashboard is a valuable feature.

    How has it helped my organization?

    The 'start of day' (SOD) and 'end of day' (EOD) checks were automated by using this tool, thus reducing the amount of manual work needed by almost two hours per day.

    What needs improvement?

    Currently the dashboard does not have the capability of providing different status levels, and this needs to be updated.

    For how long have I used the solution?

    I've used it for four to five years.

    What was my experience with deployment of the solution?

    No issues encountered.

    What do I think about the stability of the solution?

    No issues encountered.

    What do I think about the scalability of the solution?

    No issues encountered.

    How are customer service and technical support?

    What is most valuable?

    The dashboard is a valuable feature.

    How has it helped my organization?

    The 'start of day' (SOD) and 'end of day' (EOD) checks were automated by using this tool, thus reducing the amount of manual work needed by almost two hours per day.

    What needs improvement?

    Currently the dashboard does not have the capability of providing different status levels, and this needs to be updated.

    For how long have I used the solution?

    I've used it for four to five years.

    What was my experience with deployment of the solution?

    No issues encountered.

    What do I think about the stability of the solution?

    No issues encountered.

    What do I think about the scalability of the solution?

    No issues encountered.

    How are customer service and technical support?

    Customer Service:

    We've not had much interaction with the vendor, but their training program is really poor.

    Technical Support:

    Good.

    Which solution did I use previously and why did I switch?

    No previous solution used.

    How was the initial setup?

    It was very straightforward.

    What about the implementation team?

    We implemented it in-house.

    What other advice do I have?

    This is a great tool to automate all the manual day-to-day checks.

    Disclosure: My company has a business relationship with this vendor other than being a customer: We are ab ITRS preferred partner.
    it_user215418
    IT Support Analyst at a financial services firm with 10,001+ employees
    Vendor
    It covers everything we need to monitor in one place.

    What is most valuable?

    This is the most amazing monitoring tool I've ever worked with, because it allows you to monitor a lot of things and also to address the issue and assign it to someone so everyone will know it's being investigated.

    For how long have I used the solution?

    I've used it for six months now.

    What was my experience with deployment of the solution?

    No issues encountered.

    What do I think about the stability of the solution?

    No issues encountered.

    What do I think about the scalability of the solution?

    No issues encountered.

    How are customer service and technical support?

    Customer Service: 9/10. Technical Support: 9/10.

    Which solution did I use previously and why did I switch?

    We switched because this covers everything we need to monitor in one place.…

    What is most valuable?

    This is the most amazing monitoring tool I've ever worked with, because it allows you to monitor a lot of things and also to address the issue and assign it to someone so everyone will know it's being investigated.

    For how long have I used the solution?

    I've used it for six months now.

    What was my experience with deployment of the solution?

    No issues encountered.

    What do I think about the stability of the solution?

    No issues encountered.

    What do I think about the scalability of the solution?

    No issues encountered.

    How are customer service and technical support?

    Customer Service:

    9/10.

    Technical Support:

    9/10.

    Which solution did I use previously and why did I switch?

    We switched because this covers everything we need to monitor in one place.

    How was the initial setup?

    It wasn't that complex to setup.

    What about the implementation team?

    We implemented it in-house.

    What other advice do I have?

    Do it and you won't regret.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Senior Technical Director at CJC
    Vendor
    The best real time data monitoring system however you may require a system architect to design the system initially.

    What is most valuable?

    The primary ability is to monitor systems in real-time. Many alternative monitoring systems use a polling system – so a short incident that occurs for a couple of seconds or less and resolves (such as a line outage or data gap). The small outage could have major consequences. Having to wait up to 60 seconds for the message can also mean valuable time is lost in resolving the issue.

    The ITRS development team constantly works to make plug-ins and samplers, ensuring that when I implement new technologies – servers/black box solutions etc. minimal development has be done on my side. We can simply download the specifically written plug-in to the gateway and deploy the probe to the new technology. This ‘off the shelf’ approach beats onsite resources developing solutions that already exist.

    Dashboards & auto execution – a few years ago the staff supporting our systems would have multiple windows open into various server applications. Not any longer. We have created powerful dashboards which on one screen shows every part of the system we need to see, going into the end applications is a rare occurrence and only for senior third line team members. Auto execution provides the ability to fix issues from the monitoring system. This allows us to have Geneos monitoring and incident management as our ‘core skillset’ – knowing how to support hundreds of applications via only needing to know one. Training is now far easier and staff can support more apps.

    We support various versions of view the software at various institutions. The latest version is compatible with Linux/Solaris and SPARC. The probes (which deploy on end user systems) work on most OS including Windows. Consoles to the gateway to view status are Windows based and also various web based tools use modern versions of browsers such as IE, Chrome and Firefox.

    How has it helped my organization?

    We can only respond to issues once we confirm that the issue exists. An analogy we sometimes use is likening our role to that of Formula One pit mechanics – we work hard to ensure the engine is tuned and running, but we can’t stop unexpected issues ‘on the track’. Once an issue happens, we need to be working to resolve it instantly. Any solution that does not monitor in real-time is a non-solution for both CJC and our end clients. As we can see the moment an issue occurs reaction times are quicker. Events are logged and so trend analytics can be used for performance benchmarks; so month to month or even day to day we can review the system heath with a view to improving our performance and refine our monitoring.

    What needs improvement?

    CJC require an enhanced level of visual reporting for our clients, specifically due to the large datasets we need to analyse and the importance CJC place on capacity and upgrade management. CJC created a new visualisation tool utilising the existing ITRS Database. This was done with the full support and assistance of ITRS for our specific requirements. I have found that ITRS are aware of their client’s requirements and work towards platform improvements to benefit individual clients and the community as a whole.

    For how long have I used the solution?

    I first used the solution in 2009 however CJC have been working with this product since 1999. CJC has to provide 99.999% availability on mission critical infrastructures and it would be incredibly difficult to do this without Geneos. Our clients have a similar requirement of ITRS and so require consultants trained in the product to support their systems. We have assisted in the support of real-time infrastructures at 15 tier one to tier two banks along with brokers and vendors.

    What was my experience with deployment of the solution?

    From a software Installation point of view no, however all deployments come with their own challenges, especially when migrating away from an existing system as not one infrastructure is alike. CJC has historically upgraded a client from a legacy monitoring system on over 600 servers to ITRS, replicating thousands of bespoke rules and alerts. Migration has to be done with ITRS standing ‘shoulder to shoulder’ with the legacy system. ITRS during this time provide specialists and technical support to replicate rule sets.


    What do I think about the stability of the solution?

    Fortunately the system is very stable - we have never seen an application level incident with the monitoring system itself. The gateway has a redundancy mode which we enable so we have a live/live environment.

    What do I think about the scalability of the solution?

    None, once the server gateways are setup it's simple to deploy the probes. We adhere to ITRS guidelines and monitor the servers themselves to ensure that we are not adding unnecessary load. The gateways run a fairly low footprint on entry level server specs.

    How are customer service and technical support?

    Customer Service:

    The ITRS accounts team are passionate about the product and are client focused.

    Technical Support:

    Generally we work direct with the developers as CJC staff are at an advanced knowledge level with the application. The development team quickly understand our requirements and work with us to achieve the goals we require.

    Which solution did I use previously and why did I switch?

    We have historically supported many different monitoring systems, however one of the major reasons for switching was a previous system was not being developed further due to an end of live announcement. ITRS Geneos is commonplace on client sites and our teams had prior exposure or expertise. New staff can be trained on Geneos in a short amount of time and a solid user of Geneos can pull much more out of the system than previous alternatives.

    How was the initial setup?

    The product is straight forward to install and configure along with the deployment of probes to servers. From out of the box installation to a point of monitoring systems can be done in less than 24 hours. Installing new servers/applications into an established system can be done in minutes. ITRS Geneos is very well known in the financial services community as being the best platform to monitor real time data infrastructures and the application does what it says on the tin. Industry peers reflect this sentiment. ITRS are very good at adding plug-ins to various new software and technologies/black box solutions and also provide order flow monitoring.

    However, it being both straightforward AND complex is the key. The system is easy to setup from a software perspective, but you need a system architect to design the system initially. Geneos is ultimately designed for mission critical servers supporting real time infrastructures, high frequency trading, low latency and order flow (and much more). Even with a fairly small footprint – setup not done properly could cause huge exposure. None of this can be reflected on the software, as deployment is always straightforward, however the day to day operation is where the platform form is judged.

    What about the implementation team?

    Generally we work through vendors however in most circumstances they provide CJC the freedom to setup the system how we require as ultimately we are doing the live support. We work with vendors/clients who have both a hands off and hands on approach to monitoring. However in both cases the understanding of why they would utilise ITRS Geneos shows their understanding of their own infrastructure needs.

    What was our ROI?

    It’s the primary tool to detect and start end to end incident management and system analytics so it’s a key part of our company offerings.


    What's my experience with pricing, setup cost, and licensing?

    Our clients pay for Geneos directly from ITRS.

    Which other solutions did I evaluate?

    We found the best alternatives to be open source systems, however the development costs to get these to the standard of ITRS meant that open source was more expensive. Many clients have also done internal investigations and have come to the same conclusion. I would prefer not to name these systems simply due to the confidence that they do a fine job, however, I believe they are not best placed in our fast moving industry.

    What other advice do I have?

    My logic is ask for a proposal – they cost nothing! If you don’t ask, you don’t get. It’s up to those looking for top level monitoring to go to the various providers and weigh them up both in terms of functionality in cost. I’m confident ITRS would be competitive for commoditised IT and non-mission critical environments.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user211737
    IT Consultant at a financial services firm with 1,001-5,000 employees
    Vendor
    The initial setup was a bit complex but the product is easily scalable.

    What is most valuable?

    • Breach predictor
    • Compute Engine
    • Reporting
    • Dashboards

    How has it helped my organization?

    In many cases we are now able to correlate multiple events and take actions while considering a large number of criteria when we do. We can more reliably instruct the product to take action when a certain number of events happened in a certain sequence. This can be done even without setting hard thresholds, but looking at the data we collected in the past and the behaviour the system has on a daily basis.

    What needs improvement?

    • Active Console
    • Breach Predictor
    • Documentation
    • Data Storage

    For how long have I used the solution?

    I've used Geneos 2 for three years.

    What was my experience with deployment of the solution?

    Deployment is simple and straight forward. The packages also include examples on how to start them.

    What do I think about the stability of the solution?

    In some past versions yes, but the issues were immediately fixed.

    What do I think about the scalability of the solution?

    No. Planning the implementation of the product on the infrastructure keeps scalability issues away. The product is easily scalable.

    How are customer service and technical support?

    Customer Service:

    Customer service delivered by ITRS is to the highest standards from all points of view. Highly responsive and quick acting.

    Technical Support:

    Technical support delivered by ITRS is to the highest standards from all points of view. Highly responsive and quick acting.

    Which solution did I use previously and why did I switch?

    Yes we did. Geneos is a highly configurable monitoring system with many built-in plug-ins and offers great functionality. All of this aside, the breach predictor was one of the selling points. The old product was missing many of the expected out of the box functionalities.

    How was the initial setup?

    The initial setup was a bit complex. We use the product to monitor the Core trading infrastructures (OTC, CFD, Low Latency, etc.), which means many servers, many processes, many metrics. It was complex as in the beginning we were not completely aware of all the capabilities of the product and our infrastructure is close to 200 Servers and 150-200 unique process which are running multiple times. It was complex due to the very high complexity of our systems and the scale.

    What about the implementation team?

    Initial setup and delivery was done by ITRS and they were a highly professional and experienced team. Redesign and reimplementation was done in-house.

    What was our ROI?

    I can't say for sure as I don't know the contractual figures, but I suspect the ROI to be at least 100%.

    What's my experience with pricing, setup cost, and licensing?

    Original setup was included in the purchase order. I can't say what the day-to-day costs are as I don't know the figures, but if we exclude the licenses, I would say about 10-25 Eur/day and still, this is a wild guess.

    Which other solutions did I evaluate?

    We did evaluate other options. One was Integrien Alive (bought by VMWare and non-existent anymore), Leutek ZIS, Quest Software Big Brother and IBM Tivoli (TEP).

    What other advice do I have?

    Plan the implementation top to bottom before starting so you don't have to redesign it afterwards.

    1. Get to know the product and the capabilities
    2. Decide what you need to monitor
    3. Implement it in steps, e.g. first core (hardware) and then application specific
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user210063
    Software Development Engineer at a tech services company with 501-1,000 employees
    Consultant
    Netprobe can be unstable but its simplicity is valuable.

    What is most valuable?

    Simplicity Number of users Supports a lot of technologies Easy to build a monitoring solution It has a multiple platform support

    How has it helped my organization?

    Monitoring solutions Services health dashboards

    What needs improvement?

    Performance Scalability

    What do I think about the stability of the solution?

    In some cases Netprobe can be unstable.

    What do I think about the scalability of the solution?

    Yes, we encountered some problems due to the fact that Gateway is 32bit (4gb memory limit) - maybe we should split it into a few, or maybe open access cluster would be a solution but we did not try it yet.

    How are customer service and technical support?

    Customer Service: Very good. Technical Support: Very good.

    Which solution did I use

    What is most valuable?

    • Simplicity
    • Number of users
    • Supports a lot of technologies
    • Easy to build a monitoring solution
    • It has a multiple platform support

    How has it helped my organization?

    • Monitoring solutions
    • Services health dashboards

    What needs improvement?

    • Performance
    • Scalability

    What do I think about the stability of the solution?

    In some cases Netprobe can be unstable.

    What do I think about the scalability of the solution?

    Yes, we encountered some problems due to the fact that Gateway is 32bit (4gb memory limit) - maybe we should split it into a few, or maybe open access cluster would be a solution but we did not try it yet.

    How are customer service and technical support?

    Customer Service:

    Very good.

    Technical Support:

    Very good.

    Which solution did I use previously and why did I switch?

    Yes and we switched due to company preference.

    How was the initial setup?

    The initial setup was very easy.

    What about the implementation team?

    We used a vendor who had a high level of expertise.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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