Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price. 

The people who work for me right now are working in multiple monitoring industrial spaces such as oil companies or middleware companies, production companies, and the banking, finance, and insurance industries. I have people right now working in different domains. The price for ITRS is okay for the banking industry. ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high.

Given our spend and the amount of service we have in it, the pricing is quite reasonable.

We have not bought Geneos at an enterprise level. If we did pursue that, it would be a lot cheaper. But there haven’t been any complaints about the licensing model. And we actually don't pay for UAT, which is quite unique in the industry at the moment. We only pay for production licenses.

Of course, it has to run on a server, so there was a cost for that. There is also a database server behind it with a small cost for that. Other than that, there are no additional costs, and they provided training for free.

The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market.

The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost.

The pricing is based on a deal that is evaluated based on future utilization and other components. The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both.

The pricing is high. Licensing fees might be around 500$ per server monthly.

I can say it's not that cheap because the licensing is a little bit costly. So, definitely, we had to pay a certain amount to use it.

When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and  containers. We're still working with them to try and work out what that pricing should look like.

In terms of value, you have to negotiate with them to get a good deal for the product, but that is no different to any other vendor. I think if you don't negotiate, then you will end up paying a relatively higher price for it. If you negotiate, you can get a lot better deal.

We have a tiered pricing model with an ELA. Every other year, we agree on what the pricing is. We work out how many licenses we are using. It is all predefined, because when we started the contract, we agreed the rate card and made sure that price increases were RPI type price increases.  I feel that is a good model, as previously we didn't have an ELA, we had loads of individual contracts and everyone was paying a different price. The pricing wasn't that competitive nor that great, but we spent some time putting all those contracts together to get a global pricing.

There are some optional add-ons, if you want them.

We have an enterprise license so it's easier to scale up. The other license option is per-user, in terms of how many servers you're monitoring.

The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing.

Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation. 

The pricing seems reasonable. We're happy enough with it.

There are a number of add-ons that come with extra costs. We use some of them. We have a license now in which most of the features are included, but there are some special extras that have to be added on.

It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business.

Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS. For example, in one of our environments we have extensive client notifications, so if a client session goes down, they immediately get an email. It's automated. We don't have to do anything. That's a feature that our clients really like. It's expensive, but it does its job very well. And you set it and go.

Pricing and licensing is based on the requirements.

I don’t have much visibility to the pricing, as this is negotiated at enterprise level. I heard that enterprise-level licensing is quite expensive.

Things like the capacity planning have a separate cost.

Our clients pay for Geneos directly from ITRS.

I think Geneos is really expensive, even compared to Nagios.

It is a bit expensive so it may not be feasible if you are planning to use it for a specific application(s). But if you use it across a range of applications (like within a whole department) then look to combine the licenses and then it can be really worth the money. Moreover, this way it standardises the monitoring platform to have consistency across teams and set up a standard monitoring operating model.

ITRS is quite flexible depending on the size and requirements of the customer. Given the benefits we have from Geneos and also compared to pricing of other solutions (e.g. job scheduling) costs have not been an issue so far.

The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system.

Original setup was included in the purchase order. I can't say what the day-to-day costs are as I don't know the figures, but if we exclude the licenses, I would say about 10-25 Eur/day and still, this is a wild guess.

It’s expensive but the number of Sev One incidents prevented is priceless especially where there are regulatory pressures in the capital market.

At various places I have worked with have several licence deals in place with ITRS, you will get the best price if you get a single global deal.

The insight into finding the weakest links in the infrastructure has enabled us to proactively upgrade servers and networks in measured phases, rather than in a big bang approach.

ITRS has recently streamlined its pricing model to be a bit less granular (computation engine is now standard, for instance), which may or may not benefit your needs. The accounts team is amenable, so try to strike a deal, whether in cost, free training, and/or onsite consultancy.

Expensive