We face some challenges, particularly with non-domain-joined macOS devices. Patching, updating, and syncing with the server can be tricky for them.

So, the major challenges are macOS updates, patching, and backups.

And for drawbacks, I wish Patch management was cloud-based instead of hosted on our own server.

If Ivanti Patch had a cloud-based option instead of requiring an on-premises server and software. Hosting it in the cloud would simplify management, eliminating dependence on VPNs or other connectivity issues.

Similar to Microsoft's EMS licensing, offering a cloud-based solution like Azure Active Directory or Endpoint Management Suite (EMS) would be ideal. EMS allows us to manage policies, batching, and software distribution entirely through the cloud, minimizing server downloads. 

If Ivanti considered a cloud-based approach, it would be hugely beneficial in today's hybrid work environment, where employees use desktops, laptops, and various locations. It's not just about patching office PCs anymore; mobile workers and backups need seamless access as well.

Cloud-based patching would be much easier in a hybrid environment. Imagine updates coming directly from the cloud instead of relying on individual VPN connections. It would streamline the entire process.

In future releases, I would like to see the inclusion of Linux patching for end-user machines. It would be great to have an easier way to patch Linux machines within the product.

I'm currently struggling with one of the issues related to Linux or Ubuntu. Unfortunately, half of my servers are Ubuntu development servers. Ivanti does not support Ubuntu and it has a limitation of CentOS to a specific version, which is CentOS 7, not 8. The second challenge is that I cannot configure a rule-based management that would enable me to assign rules to different levels in the IT organization itself; releasing and management of these patches. That rule-based management is missing. I'm learning a lot along the way but these are the two issues I'm facing now. 

I also had a COVID-related issue where employees working from home were not able to get updates unless they could get a VPN connection and that's something that could be changed.