Basically, we use it for service management from the financial side of things.

We are using Ivanti Service Desk for service requests, incident management, change management, IT discovery, and asset discovery.

We use this solution for our service desk and for batch management. We are customers of Ivanti. 

We initially used Ivanti as an IT service management tool for instant problem change and request fulfillment. Now we use the solution in a range of different workflow scenarios across various corporate teams, including HR requests, corporate comms, building orders, and customer management.

I mainly use Service Desk to track service requests and check service records.

We use it to manage our help desk.