Jacada Intelligent Agent Engagement Overview

What is Jacada Intelligent Agent Engagement?

While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

Jacada Intelligent Agent Engagement Buyer's Guide

Download the Jacada Intelligent Agent Engagement Buyer's Guide including reviews and more. Updated: January 2021

Jacada Intelligent Agent Engagement Customers
Humana, Turk Telekom, Leumi Card
Jacada Intelligent Agent Engagement Video

Jacada Intelligent Agent Engagement Reviews

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reviewer1026081
Senior Manager - RPA & Transition Projects at a computer software company with 10,001+ employees
Real User
Nov 6, 2020
Suitable for a small-scale business but not evolved enough for a large enterprise

What is our primary use case?

The best thing with that Jacada is that they are a repository builder, which we use for our assessment to gauge and match screens. Jacada has evolved, but I'm not using the latest version. Technically we use our internal product more, which is iAutomate. We also use UiPath and Automation Anywhere. Within our organization, when we first started using Jacada, there were roughly 100 employees using it. Lately, only a few employees use it as it's not our primary solution anymore.

What is most valuable?

What needs improvement?

There used to be some coding issues, but over time the software has evolved and they have fixed those issues. They need to create a workflow system.

For how long have I used the solution?

I have used Jacada for the last…