User Assessments By Topic About Jacada Intelligent Agent Engagement

Find out what your peers are saying about Jacada, UiPath, Infrrd and others in Robotic Process Automation (RPA). Updated: February 2020.
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Jacada Intelligent Agent Engagement Questions

What is Jacada Intelligent Agent Engagement?

While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

Jacada Intelligent Agent Engagement customers
Humana, Turk Telekom, Leumi Card
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