User Assessments By Topic About Jacada Intelligent Agent Engagement

Find out what your peers are saying about Jacada, UiPath, ABBYY and others in Robotic Process Automation (RPA). Updated: October 2019.
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Jacada Intelligent Agent Engagement Questions

What is Jacada Intelligent Agent Engagement?

While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

Jacada Intelligent Agent Engagement customers
Humana, Turk Telekom, Leumi Card
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