Jacada Intelligent Agent Engagement Overview
What is Jacada Intelligent Agent Engagement?
While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.
Jacada Intelligent Agent Engagement Buyer's Guide
Download the Jacada Intelligent Agent Engagement Buyer's Guide including reviews and more. Updated: January 2021
Jacada Intelligent Agent Engagement Customers
Humana, Turk Telekom, Leumi CardJacada Intelligent Agent Engagement Video