PeerSpot user
Senior Information Security Engineer at a computer software company with 51-200 employees
Real User
Customizable with good patch management and great automated enrollment
Pros and Cons
  • "The self-service is awesome for empowering end-users, especially if you don't allow admin rights."
  • "The self Service UI needs some real improvement; they recently revamped the app, but I don't know if those changes have been for the better."

What is our primary use case?

We are using Jamf Pro to manage all of our macOS, iOS, iPad OS, and tvOS devices, which totals ~200 devices. 

We have just recently started using Jamf Protect and hoping to start using Jamf Connect. We are a small cybersecurity firm and all of our users are Mac users. We don't have any Windows end-user clients in our environment. Our users don't have admin rights on their systems, so all changes to the systems are being pushed out and managed via the Jamf platform. Jamf Protect is a recent purchase, however, it has been very useful in getting greater insights into the built-in Apple security tools.

How has it helped my organization?

Primarily, it has enabled us to manage all of these devices without the need for a large IT staff. We are a small organization and trying to manage these devices without a tool like Jamf would require significantly more staff or we would need to rely on end-users to manage certain things themselves. This has especially been useful as everyone has started remote work. Also, Jamf has made it possible to ensure that all of our endpoints are compliant with our IT and InfoSec policies, which is crucial in our industry.

What is most valuable?

The managed settings via configuration profiles are fantastic for enforcing certain settings, especially now that you can customize the payloads. 

The patch management has been a killer feature, and it's getting even better now that Jamf is adding so many new feeds.

The self-service is awesome for empowering end-users, especially if you don't allow admin rights (however, the UI still needs a lot of improvement).

The automated enrollment/Apple Business Manager integration has made the device onboarding process so much more efficient than the traditional imaging/manual enrollment process.

What needs improvement?

The self Service UI needs some real improvement; they recently revamped the app, but I don't know if those changes have been for the better. 

The App Store deployments are incredibly unreliable, however, I think this might be more of an Apple issue than a Jamf issue. 

The patch feeds are quite extensive. I would like to see the ability to create custom patch definitions and host those directly in Jamf Pro.

It's not specific to the product, however, I wish Jamf was more communicative/responsive to the feature requests section of Jamf Nation. They don't need to approve all of the requests, but offering response/feedback/status would be greatly appreciated by the community.

Buyer's Guide
Jamf Pro
March 2024
Learn what your peers think about Jamf Pro. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.

For how long have I used the solution?

I have been using and managed a Jamf Pro instance for about 15 years.

What do I think about the stability of the solution?

The product and regular releases have been incredibly stable.

What do I think about the scalability of the solution?

If you are using the cloud service, then it would be extremely scalable. Larger on-prem installs may need to look at clustering servers for load balancing or software package storage.

How are customer service and support?

Generally, the support team is great, however, it's clear that they've been a bit overwhelmed throughout the COVID pandemic.

What about the implementation team?

Implementation was done with the assistance of a Jamf jumpstart; the folks performing the jumpstart were extremely knowledgeable.

What's my experience with pricing, setup cost, and licensing?

I'd advise that new users check out the Jamf Business Plan, which is user-based licensing. It is now available to any existing customers and makes it much more affordable for getting the suite of Jamf products.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Infrastructure Manager at a educational organization with 1,001-5,000 employees
Real User
Premium, stable solution used to back up a Mac fleet which is scaling
Pros and Cons
  • "My team use this solution to provide end-to-end support on our managed Mac fleet. This includes doing OS updates and upgrades, application deployments, configuration settings and outlining."

    What is our primary use case?

    My team use this solution to provide end-to-end support on our managed Mac fleet. This includes doing OS updates and upgrades, application deployments, configuration settings and outlining.

    What is most valuable?

    Jamf Pro has been the best solution in the market to manage Mac fleets for our organization.

    What needs improvement?

    This is an advanced solution which is ahead than any other vendor. There are no particular areas for improvement.

    For how long have I used the solution?

    We have used this solution for one year.

    What do I think about the stability of the solution?

    This is a stable solution. 

    What do I think about the scalability of the solution?

    We opted for the cloud version of this solution as it is scalable. We are currently supporting 1000 to 1500 devices and we will be scaling this to 6000 Mac devices.

    How are customer service and support?

    When we have needed assistance, the technical support has been good.

    Which solution did I use previously and why did I switch?

    We have previously used open source solutions to manage Mac fleets but they became outdated and support was limited. We did a product evaluation for three or four different products, and found Jamf Pro the best in the market. Previously we were using Puppet and Monkey. 

    How was the initial setup?

    It was combination of being straightforward and complex. It took some time to set up the environment because we had to migrate the configurations and applications to Jamf. This took three months. 

    What about the implementation team?

    We had a trusted partner to do this migration, but our team worked with them for three months.

    What's my experience with pricing, setup cost, and licensing?

    We have signed a licensing contract for three years. There is an option to buy an annual license subscription, but we opted for three years as it came with a 25% or 30% discount.

    What other advice do I have?

    Jamf Pro are the trusted partners for Apple. So they are the first one who implement any technical changes that Apple is making. Jamf is the first product to ensure those changes are getting replicated or getting affected and getting implemented actually in their product.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Jamf Pro
    March 2024
    Learn what your peers think about Jamf Pro. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
    765,386 professionals have used our research since 2012.
    Senior Technical Consultant at Softcell Technologies Limited
    Reseller
    Stable, easy to install, feature-rich, and provides one of the best cloud services available
    Pros and Cons
    • "I am most excited about a feature that is called User-Initialed Enrollment."
    • "The response time for support could be significantly improved."

    What is our primary use case?

    As an organization, we are resellers, we provide services to our clients, and we work on various government and manufacturing projects.

    We provide consultancy, as well as our services for both Jamf Pro and Apple products.

    We also offer assistance if they encounter any problems with the integration of Apple products.

    What is most valuable?

    When I first started using this product, there were a couple of features that still excite me because there was no scope to address those issues. And these features completely eliminate some of our previous issues.

    I am most excited about a feature that is called User-Initialed Enrollment.

    I also like the Composer feature, which is a unique feature.

    Snapshot is one of the tools that allows any package, container, or package creator to find a way to work with various applications. 

    I really liked the Self Service applications as well. It is very convenient and useful.

    What needs improvement?

    The response time for support could be significantly improved.

    I have some customers who are struggling to get a response.

    The amount of time required for remediation is also a challenge. If the problem is identified on the first call, it should be tagged and resolved within the tag. This is something we have been dealing with, as well as a problem that some of our clients have encountered.

    The cost could be lower.

    For how long have I used the solution?

    I've been working with Jamf Pro for five years. I received my Jamf certification in 2017 and have been using it ever since.

    What do I think about the stability of the solution?

    Jamf Pro has been stable.

    What do I think about the scalability of the solution?

    Jamf Pro is a product that can be scaled. Scalability is something that must and should exist, and I always believe in possibilities.

    At the moment, the way the product is designed for managing Apple devices meets my needs.

    When I need to scale it in the future, I know it's a possibility.

    How are customer service and support?

    Support is something I believe could have been improved.

    They offer one of the best cloud services available.

    However, the response time and remediation could have been significantly improved.

    Which solution did I use previously and why did I switch?

    Prior to Jamf Pro, I worked with three different products: SOTI, MaaS360, and VMware Workspace ONE.

    How was the initial setup?

    The initial setup is quite simple. It is not at all complicated.

    It is extremely simple for any user from an endpoint and an administrator's perspective.

    What's my experience with pricing, setup cost, and licensing?

    It would be beneficial if it could be reduced slightly.

    The price for these products is designed in such a way that I believe it is a little on the high side.

    What other advice do I have?

    They are really evolving, and there have been a lot of improvements since 2017. I like the changes that have been made.

    It is now designed in such a way that it can serve the needs of any organization. I have not encountered any issues where I felt it could have been significantly improved, and a specific feature could have greatly aided in addressing issues. So far, everything is running smoothly.

    It is recommended for any of our organizations. Jamf Pro is superior to MDM on an Apple platform. If you put Jamf into context and you only want to manage Apple, I believe this is one of the best options.

    It can be argued that the fact that it only supports Apple is either an advantage or a disadvantage.

    Jamf is your go-to solution for managing your Apple Suite. You should investigate and deploy this product.

    I would rate Jamf Pro a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer:
    PeerSpot user
    PeerSpot user
    Help Desk & Server Support at Riverdale Baptist Schl Athltc
    Real User
    Simple to use, facilitates device maintenance and compliance, and scales with our requirements
    Pros and Cons
    • "Microsoft SSO integration allows us to set up email remotely for users without them having to do anything other than entering their password."
    • "I would like to see either a report section or an integration with a new reporting module to allow us to pull real metrics from the system easily."

    What is our primary use case?

    We use Jamf Pro Cloud to manage 500+ Apple iPads, MacBook Airs, and Mac minis across both our campus and distance learning environments with 50+ employees and 300 students.

    Jamf Pro facilitates all device provisioning, software deployment, security profiles, and network access. The printer setup is managed by static groups. Device monitoring is simple using smart groups to monitor for device health, battery charge, storage, and OS version, among other options.

    Jamf Pro Cloud is simple to use, powerful and it empowers our IT workflow to provide excellence in customer service.

    How has it helped my organization?

    We are a K-12 private Christian school located in Maryland. Due to this, we have several sets of regulations that we are required to be compliant with for child safety when using computers or mobile devices.

    When we decided to implement our Apple 1:1 device program, we chose Jamf Pro as our MDM vendor. Starting out on-site as Casper Suite and then migrating to the Cloud as Jamf Pro, Jamf has allowed us to maintain compliance with the Child Online Protection Act and all applicable educational regulations.

    This product makes device deployment and software maintenance simple. 

    What is most valuable?

    Enrollment profiles allow us to pre-configure devices directly from Apple. We can set up a new Mac or iPad without ever touching the device.

    Configuration profiles are assigned by static groups and allow us to manage device software, settings, security, and set up with ease.

    Smart groups are triggered on certain data points such as battery charge, device health, OS version, etc., and allow us to monitor device use and user maintenance of the devices.

    Microsoft SSO integration allows us to set up email remotely for users without them having to do anything other than entering their password. 

    What needs improvement?

    I would like to see more robust reporting options for data. Right now there are data points you can configure on your login screen to monitor system health, device health, battery charge, OS versions, lost devices, etc., but there are no real reports you can run about device updates, maintenance, user metrics, etc.

    I would like to see either a report section or an integration with a new reporting module to allow us to pull real metrics from the system easily. This will facilitate IT's ability to say, hey, budget people, here's why we need this.

    For how long have I used the solution?

    We have been using Jamf Pro since 2013.

    What do I think about the stability of the solution?

    Jamf Pro Cloud has a 99% uptime.

    What do I think about the scalability of the solution?

    Jamf Pro Cloud handles our device load without any issue.  We run approximately 250 iPads and 330 assorted Mac computers and laptops. With our combined device count, we're not taxing the system at all. From speaking with Jamf, we'd still be considered a smaller client, so to answer the question, I would recommend that potential clients contact Jamf for exact information, but it appears that they can scale from a small number of devices to several thousand with no issues. 

    Which solution did I use previously and why did I switch?

    Jamf Pro was our first MDM.

    Which deployment model are you using for this solution?

    Private Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Director of Apple Enterprise Operations at DesignData
    MSP
    Robust, scales well, and the automated enrollment saves us time while standardizing our environment
    Pros and Cons
    • "I found that automated enrollment is very powerful because you can bring standardization to the environment."
    • "The reporting needs to be improved so that generating them is more user-friendly."

    What is our primary use case?

    Our primary use case is automated enrollment for clients. We use Apple Business Manager and leverage it for new computers. For existing computers, I created an automated enrollment process, enlisting machines that can remotely wipe and re-install the OS and bring down the entire suite of applications on enrollment, which is very powerful.

    How has it helped my organization?

    A good use case would be the end-user experience. The end-users are excited and happy that they're able to be more productive because they're able to access approved applications and self-service. They're able to submit tickets to the help desk, in which, if they need an application approved, it'll go through an approval process.

    Anything outside of the core application suite, you'd have to get approval. At the same time, they like the aspect of being streamlined like that.

    Overall, it's quite helpful and productive.

    What is most valuable?

    I found that automated enrollment is very powerful because you can bring standardization to the environment. 

    The restrictions are very powerful because you can block new OS releases, so you can vet them to make sure they're not going to break any legacy applications. That's very useful and powerful.

    The ability to leverage self-service for a better end-user customer experience. You can categorize it to different aspects of your organization, be it HR, creative department, or legal, whatever you like.

    What needs improvement?

    The reporting needs to be improved so that generating them is more user-friendly. The reporting should have more of a graphical interface. For example, if you want to create a report on how many computers have been checked in the past 30 days you can produce it. However, it is not something that you'd like to give to a CIO.

    It will export data into a spreadsheet, but executives don't want to look at spreadsheets. Rather, they want to look at bar graphs, charts, and visuals with percentages.

    The prices are expensive and should be reduced.

    When we paid for training, we could not have all five people training at one time. I thought that if we were paying $18,000 USD then we could have everybody training at once. However, this is not the case and it doesn't make sense to me.

    The response time for technical support could be better.

    For how long have I used the solution?

    I have been using Jamf since 2009 or 2010, with version 8.6.

    What do I think about the stability of the solution?

    Jamf is very stable. They have a 99.9% uptime in the cloud, and I use it on a daily basis. I would say that it's very robust.

    What do I think about the scalability of the solution?

    This product scales very well. There's a great use case from IBM that shows how they scaled in that environment. They bought 100,000 Macs and it scaled out very well. I've used it myself when I went from zero to over 600 computers in less than six months.

    At this point, we're just implementing it with our clients. The Mac footprint is perhaps 500 end-users, total. We're planning to grow the environment and we're going to use Jamf to do it.

    How are customer service and technical support?

    I would rate their technical support a nine out of ten. They are good, although the response time could be better.

    Which solution did I use previously and why did I switch?

    I have always used Jamf, and start with version 8.6 in 2009 or 2010. At that time, there wasn't really another similar solution.

    How was the initial setup?

    If you're using a cloud-based deployment then it is straightforward and Jamf will spin that up for you. If you're on-premises then it's a $6,000 USD on-site visit. A technician will come on-site and spin up the on-premises solution for you. An on-premises version is primarily used by federal government agencies, more often than commercial agencies. Commercial agencies usually move to the cloud.

    What about the implementation team?

    The IT staff, including myself and several other individuals, are the ones who operate Jamf from an administrative perspective.

    What's my experience with pricing, setup cost, and licensing?

    This is an expensive solution.

    The price of a training pass for five people was $18,000 USD.

    What other advice do I have?

    My advice for anybody who is implementing Jamf is to get the cloud version first and immerse yourself in it. The key is to always look at the admin guide, which can be very helpful. I would also suggest leveraging Google because if you search for Jamf Pro, there are a lot of videos where they show you how to do certain implementations. In summary, I would say that the best thing is to do your research.

    I would rate this solution a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Senior IT Systems Engineer at Ibotta
    User
    Flexible with near zero-touch deployment and great patch management
    Pros and Cons
    • "Patch management and associated policies help us manage and update our fleet's software."
    • "We need better reporting options."

    What is our primary use case?

    We manage a one-to-one hybrid work environment of 800 Macs with Jamf Pro. We can manage OS and Software Updates, Wifi, and security protocols and have deep environment insight to assist remote workers.  

    How has it helped my organization?

    It gives us the flexibility to offer near zero-touch deployment when onboarding employees remotely and allows us to standardize our policies organization-wide. 

    What is most valuable?

    Patch management and associated policies help us manage and update our fleet's software.

    What needs improvement?

    We need better reporting options. We would like the ability to see all software applications that are inventoried fleet-wide, and deeper integrations for OS updating. 

    For how long have I used the solution?

    I have been using this specific instance for just over a year, however, I have used the solution for nearly five years in total.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Mac Engineer at Insight
    Real User
    Great for enforcing encryption, easy configuration capabilities, and offers authentification
    Pros and Cons
    • "Configuration Profiles from Jamf Pro are awesome."
    • "A dark mode would for sure be appreciated."

    What is our primary use case?

    I am the administrator of Jamf Pro in my environment. We use Jamf Pro as an MDM solution for our Apple products. 

    We use Jamf Pro to manage Apple Mac computers and Apple iOS devices. Jamf Pro does have the ability to manage tvOS devices as well. 

    We have integrated Apple Business Manager into any device that is purchased from an authorized vendor will automatically get enrolled into Jamf Pro upon initial start-up. We then can integrate it into our IDP solution to make sure that our users are authenticating on the devices during enrollment. 

    How has it helped my organization?

    Jamf Pro has allowed us to go from a reactive team to a proactive team. We know that our Apple products are managed safely and securely. 

    The integration of our IDP has been crucial as well. During enrollment, a user will be asked for their credentials, then Jamf Pro assigns the device to that user. This makes it easy for an administrator to quickly know who has what devices. It also makes it easy to ensure the right people get the right software when needed. Jamf Pro is awesome. 

    What is most valuable?

    Configuration Profiles from Jamf Pro are awesome. They are managed settings coming from the MDM that the user cannot change. We can set configurations on the devices that are permanent until we make changes inside the MDM itself. A great example of a configuration profile that we use includes the FileVault payload. We can enforce encryption on the computers while also escrowing the personal recovery key inside Jamf Pro. If a user ever forgets their FV password, we can provide the key that is escrowed. 

    What needs improvement?

    A dark mode would for sure be appreciated. Continuing to include what Apple allows via MDM is key as well. As new features are released, Jamf Pro is right there, making them available to manage through Jamf Pro. Another feature that Jamf Pro is continuing to grow on is App Installers. This is the ability for Jamf Pro to install and keep up-to-date software titles on the computers automatically. No more having to package and upload to Jamf Pro to edit Patch Management policies to keep your users updated, Jamf Pro does the heavy lifting here. 

    For how long have I used the solution?

    I have been using Jamf Pro for about eight years. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Jamf Administrator at a financial services firm with 10,001+ employees
    Real User
    Top 20
    DEP enrollment is quite good, and it's not that difficult to run and maintain
    Pros and Cons
    • "The DEP enrollment is quite good. We're planning to migrate to the Jamf cloud this month."
    • "We had some issues with its integration with other products, such as Intune. There were some issues with the way you have to register your device into Intune."

    What is our primary use case?

    We use it to manage all the devices in a bank for South Africa, as well as some African countries.

    We're one version behind because they just released the previous version on Saturday. So, we're just waiting for the cloud to be upgraded, and then we'll upgrade. We have an on-prem installation.

    What is most valuable?

    The DEP enrollment is quite good. We're planning to migrate to the Jamf cloud this month.

    It is good for the management of Apple devices.

    What needs improvement?

    We had some issues with its integration with other products, such as Intune. There were some issues with the way you have to register your device into Intune.

    In terms of new features, we're quite happy with its existing features. We do use all the new features that come out, and there is nothing specific that we require.

    For how long have I used the solution?

    I have been using this solution for more than six years.

    What do I think about the stability of the solution?

    The product is fine. We seem to have intermittent network issues, but there is nothing related to the product that we can identify.

    What do I think about the scalability of the solution?

    It was very easy to scale. We have about 970 odd devices. We have MacBooks and just over 600 iPads.

    How are customer service and support?

    We have been in touch with them quite often. When we have issues with APIs not working, we just log our calls. We don't have any issues logging calls and getting support. I would rate them a five out of five.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We have only been using Jamf. We had Casper before Jamf came out.

    We also use Intune, but it is only for the registration of the device. We don't manage it via Intune, so it is just for conditional access.

    What about the implementation team?

    We had the vendor flown in from France to South Africa, but that was many years ago. We had the JumpStart to set up our environment. We were very satisfied with their service.

    In terms of maintenance, we have a DR environment, as well as our prod environment. With the number of upgrades that Jamf pushes through, it is quite a mission to get everything upgraded. Hopefully, we will get to the cloud soon, and that infrastructure will not be on us anymore. It would be managed by Jamf.

    What's my experience with pricing, setup cost, and licensing?

    The only thing that is kicking us a bit is the rand to the dollar exchange rate. It is priced in dollars. Every time the rand goes worse, it just costs more. I would rate it a four out of five in terms of pricing because it is very unpredictable because of the rand to the dollar exchange rate.

    There are not really any additional costs. We are looking at other products within Jamf, such as Jamf Connect and possibly Jamf Protect. Our vendor is looking at the business licensing model because at the moment, it is used as a device license, not as a user or business license.

    What other advice do I have?

    We are very happy with the product. It works well. We're three people looking after it, and it's not that difficult to run and maintain. Some of the things always need to be changed with the new versions of macOS coming out, but otherwise, it is going well.

    I would rate it a 10 out of 10. There is no problem, and it is doing well.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Jamf Pro Report and get advice and tips from experienced pros sharing their opinions.
    Updated: March 2024
    Buyer's Guide
    Download our free Jamf Pro Report and get advice and tips from experienced pros sharing their opinions.