JIRA Reviews

4.1 out of 5 stars
 (15)
C29a9f60 72c3 4821 833a 129dc9fe603e avatar
Real User
Managing Director Business Change and Quality Assurance at Blue Cross & Blue Shield of Rhode Island
Sep 01 2016

What is most valuable?

Multiple features make this product a delight to use. Using this for backlog prioritization is the key to either kanban or scrum processes. JIRA does a great job of articulating the story and adding elements to the story to help in the... more»

How has it helped my organization?

Working in a dev shop that is 100% scrum, this tool is invaluable in its insights to how the process is working. Are the stories written well? Is the team executing on the highest priorities? How is the team executing sprint by sprint? All... more»

What needs improvement?

The reporting out of the box is minimal; I would like to see a report-building capability out of the box. Teams have access to more than a dozen out-of-the-box reports with real-time, actionable insights into how their teams are performing... more»
Anonymous avatar x80
Real User
Fachbereichsleiter with 10,001+ employees
Apr 04 2018

What is most valuable?

The most valuable features are * the easy handling * drag and drop * what you see is what you get. It's, smooth, accessible. It fully supports the Scrum approach, and the Agile way of working, and it has Agile thinking behind it, so this is... more»

How has it helped my organization?

It's a tool that won't change the way that you work, but it supports the way that you work. Agile is changing your teams, changing your organization, the way that you work, and then JIRA will help you doing that across multiple locations, for... more»

What needs improvement?

I struggle with Epics, how they are implemented in JIRA, because they don't work like any other Story, in a good way. I see a list of Epics, but although I can order them, there are some mismatches with how the Epics are used compared to what... more»
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54c0452b e7f4 41e0 b73c 611201fa3785 avatar
Vendor
Analista de Qualidade Pl. at a tech vendor with 10,001+ employees
Feb 27 2018

What is most valuable?

The most important is the Agile management, because we use Agile in our everyday tasks. Also, the task manager is important.

How has it helped my organization?

Before JIRA we had to create our PRDs, our product definitions requirements in another feature, then using another tool to organize the combine with all the JIRA tasks. Now with JIRA Tasks, our product technicians can use the JIRA module to... more»

What needs improvement?

Right now, the Task Management feature and Confluence are separate from JIRA itself. So, we have this problem where sometimes these modules don't talk to each other the way we expect them. So many times, links created automatically from new... more»
6ee4f2b9 1566 403a 8731 bb09ad5f1386 avatar
Real User
Partner at a manufacturing company with 501-1,000 employees
Jun 05 2017

What is most valuable?

The configurable workflows and boards make it easy for us to execute and oversee our own unique process. The portfolio feature allows you to conceptualize your roadmap and experiment with various scenarios before committing to execute. Once... more»

How has it helped my organization?

JIRA has created visibility for our IT organization that did not previously exist.

What needs improvement?

There are some minor quirks, such as zero-point stories not appearing in the portfolio scope. We often poke stories at zero points because we have a very small group that needs outside help from time-to-time. We need to track these stories... more»
Aimee white li?1414329795
Real User
Website and EComm at a retailer with 1,001-5,000 employees
Jun 01 2017

What is most valuable?

Perfect for keeping track of large amounts of bugs, tasks queries and releases for fixes. The SaaS does the job it is supposed to: helps you keep track of your projects. What I like most is the ease of adding users and the obvious nature of... more»

How has it helped my organization?

In reality, it's allowed me to raise and keep track of 700 tickets (bugs, queries, tasks etc) effectively. I can track what tickets are in UAT and which ones are coming out in the next software release. It's very simple. It allows all of... more»

What needs improvement?

I have no areas of improvement that I would push. JIRA does what I need - it allows me to assign tasks and to update my project. Any problems that I have found have been more to do with people entering with a lack of details - rubbish in =... more»
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User Assessments By Topic About JIRA

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JIRA Questions

JIRA Projects By Members

JIRA Consultants

What is JIRA?

JIRA has multiple deployment options to provide the flexibility your organization needs.

Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.

For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.

Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.

JIRA customers

Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.

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