Jira's collaborative features, such as comments, notifications, and real-time updates, facilitate better communication. Teams can discuss tasks, provide feedback, and track progress in one centralized platform, leading to smoother workflows. 

Tracking bugs, feature requests, and development tasks was cumbersome. It was difficult to prioritize and assign issues, leading to delays in issue resolution. With Jira's issue-tracking capabilities, we can create customizable workflows. This enables users to capture, categorize, and assign issues with ease. As a result, the development team can address issues promptly, improving product quality.

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It's an organized, collaborative, transparent way of working and that's really helped the organization overall. Otherwise, many teams would still be managing work in Excel spreadsheets and/or SharePoint, which is just ridiculous. At least this provides some sort of structured approach that can easily be queried and have data extracted. I use Jira for everything at work. I don't even use email that much. It's through @mentions and all these different things. 

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The solution provides users with clarity in terms of the scope of work in a given timeframe.

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We were using Microsoft OneNote for systems engineering and network engineering. It was being used for our documentation, environments, and services, and it was a nightmare. We transitioned everybody and copied everything into Confluence. We were then able to tag specific tickets to the notes, and there were links between what work was recently done and the most updated notes in Confluence.

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It documented our business requirements.

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It definitely streamlined the process of managing the projects. Earlier, we had a system scattered all over the place. We had information in Excel, Microsoft Project, and some of the other applications that we have, but now, we have everything in Jira itself. So, we create user stories and groom the product backlog. We have kept everything in Jira. It is our single source for project information that anyone can go to. So, we could see a lot of transparency with Jira.

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We get the big picture of what is going on within a project.

The solution allows us to provide access also to the senior management, to see how things are progressing and to point out quickly what's going on, and help to focus energy on the things that are not going well.

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It helps everyone to be on the same page.

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We have a lot of vendors operating on multiple projects, so in terms of operations, we need to maintain the backlogs of different projects. The sprint approach for roadmaps is cool in Jira, but we are looking at whether the same option is available in Azure DevOps because one of our clients is looking into using Azure DevOps.

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We're a software development company and Jira is an essential element of our daily work. We wouldn't be able to function without it. 

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In terms of product management, Jira increases productivity and visibility into the product. Those are the top benefits this tool provides to the team. Also, it's accessible to the executives and whoever wants to sign on to Jira to see what's going on. 

There are different levels at which they can see the project. It depends on what they want. Somebody can, for example, create a report, but some of the reporting capabilities are not quite there. However, Jira can export all the data to a spreadsheet. Once it's in a spreadsheet, the sky's the limit.

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The benefit of Jira to our company is that the product is extensible. We can integrate other tools and different interfaces into it. You can look at what's being done, how it's being done and know how to improve it. That includes things like optimizing performance or scanning the structures we build for security vulnerabilities. Extensibility is the most effective way we can create products and services for our clients.

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Using Kanban boards has allowed us to become a flow-based organization versus a sprint-based organization.

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In many ways: transparency, governance, new comers have a place where to find everything they need, email communications are kept to a miminum, project management is much easier. Also reporting to top management is improved, as there are a lot of nice features like roadmaps and dashboards that can be used for that.

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It has been very helpful for feature enhancements, release planning, and sprint planning. We have been using it for creating bugs, enhancements, and all the tasks for a sprint. It helps us in looking at the quality aspects of the product along with the volume, burndown rate, and a lot of other things.

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Transparency of development projects, as well as approval processes for some business projects, has improved massively. Interaction of business units and IT happens very often via JIRA and considered to be very helpful. As many of our developments are requiring some level of compliance, the workflow and documentation of approvals are very handy. 

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Working in a dev shop that is 100% scrum, this tool is invaluable in its insights to how the process is working. Are the stories written well? Is the team executing on the highest priorities? How is the team executing sprint by sprint? All these can be found easily within JIRA, either with their out-of-the-box reporting, or the ease with which search queries can be downloaded to CSV to manipulate in a data visualization tool.

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I can collaborate on issues that I've escalated very easily, even if they were escalated to different groups. I can segregate as well. It makes it easy to track bugs and issues. 

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The solution has helped my companies efficiency with managing tickets throughout the life cycle.

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We think Jira is great, it's been a real help as an issue tracker for us. We have had no problems with it. It just works; it's always worked. We never lose any data. So, we're happy to try to keep it going in the future.

We are a small business and we're up to our ankles in getting code out the door on a regular basis. We do not have a lot of time for investigating new things, but Jira has saved us a great deal of time. It has a nice user interface and we can do a lot of things with it.

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This is our way of communicating with different teams. We are a global company. I am based in San Diego, for example. A lot of the BAs are based in Paris. The development team is based in Minsk. We absolutely need to be in constant communication and on the same page.

With the time differences that we all have, it is very hard to kind of get on a call and centralize the information in person or during meetings. This solution makes it possible. 

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It has enabled us to keep track of features or projects. Previously, we used to manually keep track in Office. We now have a centralized repository for all the information.

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It is not problem resolution by email. It consolidates everything in one place. We have unique cases that don't fit a particular engineer, and we're able to assign those on an ad hoc basis. It is a good process. For example, if it is a network issue, it goes to engineer A, and if it is an Azure issue, it goes to engineer B. So, we are able to quickly route it to whoever needs to resolve the situation without overview intervention. I like that feature.

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Jira offers tools for managing projects using Agile methodology. I think it is good to encourage the development team to use Jira, so that the organization benefits from the proper execution of projects on time. It helps our organization to execute in a better way.

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We've seen a benefit from the tracking of the release sizes and their status, it's very clear and simple, and the UI for Jira is easy to understand. 

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Jira has helped our company because the board layouts are easier to use and has helped us see what is happening in regards to stories and bugs.

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The solution benefits our organization with its agility, planning and visibility in respect of large teams spanning different geo locations.

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I would say it's a necessary evil to use a product such as Jira. All of these solutions are a necessary evil. They all have their pros and cons.

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JIRA has created visibility for our IT organization that did not previously exist.

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The solution helps to track issues related to project management. It helps with different activities like assigning tasks and reacting to issues.

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Our team really needed something to help us track the progress that is made against our system-level requirements, and this solution helps us in that regard.

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Managing and keeping track of projects is a little bit difficult in the IT world. Jira provides the exact picture of where a project stands. It also provides automation or DevOps technologies. This brings our company together, and whenever we have to see a project's exact state, we can use Jira.

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It has simplified our PM work tremendously, as we switched from VersionOne. We have much more buy-in from dev teams and we see a marked difference in productivity.

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The TAM provided good insight as to how we can more effectively perform troubleshooting, and scale down operational costs.

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JIRA was our first experience with ITSM implementation. It allowed us to reduce the amount of tools we were using, standardize our procedures, and measure our work. This allowed us to show the need for additional staff resources, additional training, track our busiest times and prepare for them. View full review »

Jira has been a good, powerful tool for collaborating across large groups of people.

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JIRA gives us a lot of visibility. For example, if you're planning to release a given feature, you can track the status of that feature. Is it working correctly, or does it have some bugs? So you have a high level of visibility on the work. 

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The online collaborative nature of the solution has been helpful. Previously, coordination was done in Microsoft Project and Excel spreadsheets. The level of collaboration and the accessibility of the information which Jira offers has greatly improved things and we've also been able to build out and fine tune the workflows and the integration into the different tool sets. We're definitely going to keep using Jira.

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This solution allows us to use customized workloads for different projects.

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• Visibility
• Avoids emails and exchanging information in an informal way. 

I would rather have a tool that we do everything on. Also, we have access to end user policies where we can configure them and give access to the correct person. We have tracking of who works on what and why over the history of a project.

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• Enforce role- and group-based permissions re: who can drag tickets, and when, on the agile boards.
• Instill true SLA-based reporting and escalation to keep work moving seamlessly through the process flow.

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Cadence management has improved with Jira bots.

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Productivity increased by using this tool and organization can measure the productivity of a resource. early alert being displayed in the case of project failure and success. Org can identified the work load on resources for a day. 

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This solution is a one-stop-shop for issues and plans.

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In reality, it's allowed me to raise and keep track of 700 tickets (bugs, queries, tasks etc) effectively. I can track what tickets are in UAT and which ones are coming out in the next software release. It's very simple. 

It allows all of those involved in a project, to see what stage their deliverables are (depending on what you allow people to view, they can see all deliverables from all teams)

Keeping everything in one central place with it obvious as to who is responsible for what, is a fantastic thing. 

It gives programme managers an overview of how a slew of projects are going. This also provides information for Exec meetings/Board meetings - visuals are always helpful to instantly show people what is happening with a programme of improvements.

Basically it allows me to see what is happening very quickly. 

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JIRA and Confluence have taken off here like wildfire. Our users enterprise-wide have made excellent use of these tools.

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The product has formalized the workflow process for reporting tracking and stacking and processing issues. It's also added some formal approvals, just for the purpose of formalization of a process workflow.

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This solution has improved our organization by enforcing transparency and communication. Individual roles and responsibility are defined and followed.

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It makes the work process transparent, visible to everyone who needs to know about the current state of the versions, and all that happens. It helps to communicate among different teams, like support, R&D, and QA. Everything is in one place and everything is communicated in the same form.

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I think that if you look at how we troubleshoot, Premier Support has allowed us to not waste our time with dead ends, to have better focus, and get to root case much faster. Even though we still have monitoring in place, for root cause analysis we rely heavily on Premier Support and don’t waste as much time.

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It created excellent data points and summary with up-to-minute information.

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We have realized an improvement of 30% in terms of the duration of our small projects (six months with three to four people).

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Most of the projects which we have taken in were using a waterfall model, which is very hard to convert into an agile or Scrum model. It helped our customers have visibility into requirements and reporting, since they were mostly using spreadsheets. We could help give them a clear cut view of what was happening on ground with development and the test database.

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After purchasing Jira, we started shifting to it from the older software we used, like Bugzilla. Bugzilla was being used as our bug reporting tool but after the introduction of Jira, we began to use several of its features. We now use Jira for Scrum Planning, Bug Reporting, Time Tracking, and Budget Tracking.

Day by day, the transparency of the project improves and estimating the project release date becomes easier to do. It is also easy for management-level users to check the project's budget and estimate the release date for a specific feature.

Because there are a number of charts available, looking at them will assist you with any decision that is related to your project.

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With the help of Jira, tasks are less likely to remain stagnant for a long time. We always see them somewhere on the board. Nothing gets forgotten — it forces the team to make a decision on every little task that is planned.

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Collaboration and software development lifecycle were the 2 keys that JIRA served great for. We have multiple organizations in the company already using JIRA for tracking projects.

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We are now using this system for all time tracking of internal non-billable projects, support contracts, development tasks and billable work. We can see our resources utilization and track how much time was spent on each client, which is good for invoicing, on Go2Group made products. This helps with our ROI on a product by product basis, and we even track our time off in this system.

It has enabled us to be on the same page with our client’s they can see the tasks and burn downs and exactly where their money is being spent. When we combine this with the Confluence Wiki, we now have a very robust Q&A and documentation page. We use it for sign-offs and online documentation. There is a history of what folks have done, and the information is radiated out in near real time. It is all there.

We can serve multiple clients, our own internal products, projects, and operations from one system cutting the resources needed to run these systems. Compliance is much easier to achieve, documentation, you need to sort out what needs to be displayed and reported in the formats you wish.

All in all, these tools, with little effort or cost, have allowed us to provide, what larger consulting and product firms struggle to provide due to legacy products/system/acquisitions, and compliance.

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It covers most of the development process, and almost everyone uses it. We are using it for every role involved in the project, such as business owners, product owners, testers, developers, and DevOps. For example, the product owner defines a new feature, and then we take the feature and create stories and development, testing, or DevOps tasks. We then implement the new feature or changes to an existing feature. All the test cases and other things are in Jira. So, everything is done in Jira.

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People have different opinions about whether it has improved our organization. I think it is quite a valuable tool and platform to streamline tasks, make project plans, and manage the release events.

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Agile teams work with this tool. However, scaled agile support of this tool is limited.

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It benefits us because we have globally located teams. Our team members work in different geographies, so the product is a better way to manage progress and see the status of different tasks. Otherwise, it is not possible to work in different geographies.

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Before JIRA we had to create our PRDs, our product definitions requirements in another feature, then using another tool to organize the combine with all the JIRA tasks.

Now with JIRA Tasks, our product technicians can use the JIRA module to manage tasks by creating PRDs and user stories in JIRA, or even in Confluence (another product from Atlassian). Then, our PBAs, our business analysts, use Confluence to create all the definitions, which we can then use to create user stories in JIRA using the combine module.

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Since our service is customized to each client, the ability to customize workflow for each project's specific needs has improved productivity simply by streamlining our efforts. View full review »

There are a lot of plugin integrations available right now that are continuously being updated. We have recently worked on ways we can integrate with the DevOps.

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JIRA has helped us to organize our projects and keep them organized. It has also allowed a great deal of transparency into the development process for management which has greatly reduced the workload on project managers by automating some of the report generation necessary to show progress.

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I advised my friend to introduce JIRA at his organization and I helped him with this. Here are some results after about two months:

• Employees stopped to write on colourful stickers and leave its at their monitors
• My friend and his manager can see what each employee is doing and find lazies
• Each project participant began to think before writing (earlier someone could say something but after some days his/he worlds were forgotten, or he/she might say that he/she didn't say that, etc);
• Employees started to plan their time and try to work faster and better
• Customers of the organization now can create tickets and requests via JIRA, no phone calls, no email conversations. The result - most of requests from customers are processed faster.
• A customer can see the time tracking of his tickets, so he can plan future requests and calculate current and future payments (and all that without phone calls).

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The solution has helped our organization be organized. We are able to create sprints in Jira to manage projects and tasks according to capacity and time.

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We are a small company. We can manage our project tasks with other tools, but I prefer to use Jira on the cloud because people forget what they have done, and we need to see who did which task and when.

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Best in ensuring 100% test coverage through forward and reverse traceability matrices capability that allows users to track User stories, SRS, Test Cases, Test Instances & Defects all using simple links. 

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This product has improved our ROI. Without this tool, our projects cannot be completed fully. Dependency cases among the teams cannot be resolved.

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We have really noticed an improvement in the way we work.

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The solution has helped our organization do lifecycle management easily.

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JIRA has increased the transparency of DevOps and it has enforced systematic, process-driven, communication.

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• The organisation is more flexible and agile.
• Tasks are easier to track. 
• Generally faster and more focused.

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• We now have an excellent helpdesk ticketing system with follow-up and escalation.

• We used to have add-ons for remote support but it's not working, and it does not have powerful CMDB to help in building our KB and self-service for our clients.

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JIRA helped us to work across teams and sites, while staying efficient and reducing communication overhead to a minimum. Since it plays very well with other Atlassian products, you can make sure that other members of the staff find JIRA issue related information much faster than in the traditional way (e.g. asking, search engine etc.).

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• We deployed JIRA and JIRA Agile plug-in to keep track of our software development cycles using SCRUM methodology.
• It has been our product of choice for some time now in order to deploy Learning Administration Systems for our customers.

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Integrating JIRA with HP Quality Center gave our dev team and management a new window to participate/track the defects Testing Team reports from. This integration is absolutely powerful and made defect sharing with different parties a peace of cake. Now we, the testing team, can report defects on our own "beloved" HP QC, and these defects gets sent automatically or upon request to different JIRA Projects and to different project parties and teams.

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This solution has helped with team collaboration and task delivery.

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Based on the flexibility that it offers us, we can adapt to different projects with different cycles. Based on whatever cycle we are working on for a particular project, we can configure the solution to suit us. This helps us to manage the work, essentially in one place, and we have visibility of all projects that are going on in the company.

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We are able to track the development work for a particular story or set of stories through the Kanban board easily. The tool helps with team collaboration and raises visibility to the backlog of work to those who are interested in the project’s requirements.

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With the introduction of Agile, the need of having a common, synchronized view on the project tasks assignment, their completion status and the effort spent became critical for a geographically distributed and self-organizing team. Instead of spending time on e-mail exchanges or longer meetings, JIRA provided instant access and a unified view to all the required information, enabling the team to properly apply the Agile / SCRUM methodology and become more efficient in the way they communicate. Being instantly notified when an issue is changed by someone working half way across the globe and being able of giving immediate feedback is a tremendous capability. View full review »

The implementation of JIRA in the different business departments has allowed us to increase labor productivity since the teams work much more efficiently thanks to the tools provided by this powerful platform, which has made the communication much more specific and better. And when planning any task, the whole team is aware of every detail.

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My organization uses Wiki and JIRA both for requirement gathering, but very few know the capability of JIRA as a test management solution. People in the past used to write and execute test cases in WIKI and also log the defects from there. This not only made it difficult to manage the test cases and defect, but also there are no reports which can be extracted out of it. It becomes very difficult to fetch efficiency in each test cycles. Also, we were not able to track test coverage because we couldn't link requirement with test cases in Wiki. But after JIRA provided us a feature to use it as test management we are managing all these very effectively.

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When I began I was part of a very small development team that did not have any formal bug tracking in place. Jira has gone from being a simple bug tracker to a full development planning suite, in addition to tracking our support and production tasks.

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Our development team and it's functional staff have gained a better overview of the issues that are being worked on and what issued are getting delivered in a patch. View full review »

We can lean on Jira completely during projects, even in terms of all the small things, surrounding planning. There are error reports, and we can take in the progress. We are not using any other tool except Jira for managing software development, including the testing and reports and following up.

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It has improved my organization because it gives us collaboration. 

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Tracking more items in JIRA allows for more transparency of projects; centralized access to latest issues, risks, tasks, etc.

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In my organization, we have so many diverse projects, that the flexibility to integrating JIRA with other tools has been a helpful feature. It has streamlined and channelled our project and test management activities. This has helped all my organization's departments as we now have a data-bank that means anyone can access the required information with a few mouse clicks; be it someone from sales, QA, developer, or management.

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Jira has helped with respect to managing our software development, although it does not suit us well as a help desk.

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Tracking and accountability have been improved, as with the advanced workflows, one can ensure processes are followed, and it is easily seen through one of the many reporting options exactly who is doing what and when.  

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Jira has helped our company because it is easy to track releases and deployments. It is easy to track which tickets have been done or are still pending and left to be completed.

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Jira has benefited the organization because it's necessary for doing our job well. We would need to have Jira or a similar tool. For example, it's could be similar to working with documents, you need Word or a similar tool.

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It is helpful for tracking efforts for our projects. We have around 20 mandate projects, and Jira helps us to see how much effort goes into which feature and which team members have put effort into a project. It helps in anticipating the efforts for the next projects.

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Jira allows us to manage the project in a visual way, where you can easily see your sprint board and you see the status of your project, as well. It helps us to finish the sprint on time and easily move issues that are not finished to the backlog or to the next sprint. 

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It enabled us to track and manage product commitments over the entire enterprise.

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It handles all of the issues that we need it to do.

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Seamlessly merged efforts between quality and R&D.

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This solution assists us with being able to quickly and easily start sprints and keep accurate track of them, including billing using a time-tracking add-on.

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• Overall, it has good viability. 
• Relatively easy for everyone to pickup and use. 
• It improved communication, as it was a popular tool, and most people enjoyed using it.

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Traceability was not available before. This is a great advantage for audits

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As everything is within one application, it is easy to write end-of-sprint reports.

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This solution provides us with a centralized view of issues, simple time registration, and excellent integration to Bitbucket.

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It has improved the Agile process in our company.

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It's a tool that won't change the way that you work, but it supports the way that you work. Agile is changing your teams, changing your organization, the way that you work, and then JIRA will help you doing that across multiple locations, for instance. 

We don't do physical boards. I run a team with four locations, in three time zones. I need to work with online tools, and this is where the tool helps me. It helps me to use virtual Scrum boards across four locations, three time zones, and to plan my work.

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JIRA is very efficient. It helps us to create benchmark times to solve each ticket's severity. Burn down charts show your effort against the estimated time.

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It improved with many exiting features to manage user stories, planning and retrospective meetings very productive.

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Having a tool to manage all your tasks and all your bugs is very useful for any company. We use it a lot to keep track, to see how our development is going and how automation is going.

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We finally started to use Git integration, so it is easy now to find a fix of a specific issue.

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We use this as a primary tool to record all requirements and changes. This product is absolutely easy to use and does its job perfectly. 

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It gave us control over all test artifacts in one place, along with easy traceability, mapping between stories, bugs, test cases, and test cycles.

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All issues are stored in one place. JIRA stores history of changes, which helps a lot to track who, when, and why the issue was modified. Also, JIRA is very customizable, for example, you can add unique fields or remove the existing ones. Reports, analytics, and a ton of widgets, they are great and intuitive. Perfect for an agile team.

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