Jira Customer Service and Technical Support

Meryeme Bensouda
Global Client Support Operations Manager at kyriba
I've never had to reach out to technical support, so I can't speak to how they are. View full review »
qualitya722373
Senior Quality Assurance at a tech services company with 11-50 employees
I would rate the solution's technical support an eight out of ten. View full review »
Anaya Struncova
Software Developer at DataStax
Their customer service sometimes tends to fail because problems are not attended to immediately, but it is something that is not consecutive. But nevertheless, I believe that in an emergency this could bring problems. View full review »
Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
425,338 professionals have used our research since 2012.
rdmanager94851
R&D manager at a engineering company with 10,001+ employees
In the past, I had training from the distributors and it was okay. The tool is very easy to use. What is important is that we don't have to wait so much for contracts or more hours to have support. This is something that we have, and it is good for this solution. View full review »
ITDeveloper20
IT Developer at a financial services firm with 10,001+ employees
We haven't used it. View full review »
EngagemeDir320
Pre-Sales Consultant at a tech services company with 10,001+ employees
My company has a 100,000 people, so we always can find someone within our organization who can help fix an issue. View full review »
KevinCharlton
Senior IT Test Manager at a financial services firm with 10,001+ employees
I would give tech support a rating of eight out of ten. View full review »
Michel Ranero
Project Manager at Ibermatica
In my company, we have a lot of knowledge and experience with Atlassian products. We have not needed to contact technical support. View full review »
Kijal Parekh
Digital Test Lead at a comms service provider with 1-10 employees
Tech support is good. View full review »
Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
425,338 professionals have used our research since 2012.