JIRA Customer Service and Technical Support

Chigozie Okereke
Senior Quality Assurance at Pegb Technology
I would rate the solution's technical support an eight out of ten. View full review »
Anaya Struncova
Software Developer at a tech vendor with 201-500 employees
Their customer service sometimes tends to fail because problems are not attended to immediately, but it is something that is not consecutive. But nevertheless, I believe that in an emergency this could bring problems. View full review »
Jonathan Machado
Senior Test Engineer at a venture capital & private equity firm with 10,001+ employees
Right now, we have a technician, a specialist, in another country that works closely for JIRA. So, we don't have technical support directly with them. View full review »
Find out what your peers are saying about Atlassian, Microsoft, Micro Focus and others in Application Lifecycle Management (ALM) Suites. Updated: September 2019.
371,355 professionals have used our research since 2012.
rdmanager94851
R&D manager at a engineering company with 10,001+ employees
In the past, I had training from the distributors and it was okay. The tool is very easy to use. What is important is that we don't have to wait so much for contracts or more hours to have support. This is something that we have, and it is good for this solution. View full review »
Andrey Agranov
Java Development Team Leader at Honeywell
I used the support from JIRA several times and it was good. I had questions about licensing, I had questions about upgrading from an old version to a newer version. View full review »
ITDeveloper20
IT Developer at a financial services firm with 10,001+ employees
We haven't used it. View full review »
EngagemeDir320
Pre-Sales Consultant at a tech services company with 10,001+ employees
My company has a 100,000 people, so we always can find someone within our organization who can help fix an issue. View full review »
Gianni Rigoni
Digital Engagement Manager with 10,001+ employees
I have not personally been in touch with support, but I think the support is very good. I haven't heard anything wrong with it. View full review »
Satyajit Roy
UX Architect at a software R&D company with 51-200 employees
KevinCharlton
Senior IT Test Manager at a financial services firm with 10,001+ employees
I would give tech support a rating of eight out of ten. View full review »
Scott Warnick
Integration Engineer at a tech services company with 10,001+ employees
We have a team who administrates technical support. They handle this interaction with JIRA. Sometimes it takes a while to get a solution, but they solve everything. View full review »
Kijal Parekh
Digital Test Lead at a comms service provider with 1-10 employees
Tech support is good. View full review »
Find out what your peers are saying about Atlassian, Microsoft, Micro Focus and others in Application Lifecycle Management (ALM) Suites. Updated: September 2019.
371,355 professionals have used our research since 2012.
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