JIRA Other Advice

Alexander Dobry
Fachbereichsleiter with 10,001+ employees
I'm not the selector of the vendor, but from what I can tell, from what our IT selects, the vendor should be * available for global support, should be accessible in 24 hours, if there's a larger issue * able to collaborate with large enterprises, which sometimes have different cultures, different languages * able to integrate into the existing work environment - we have this tool, and that tool; the tool should fit into our tool landscape * able to provide training. I would rate JIRA a nine out of 10. It's not a 10 because it's inconsistent, sometimes, in how it acts and reacts, like my example with the Epics. But it's a high rating because it's user friendly, it's easy to use, you do not need much training on it. If you know how to work with Scrum, you can easily use it for your own work in a small team. For multiple teams, I'm not sure. I can't judge this because I haven't done this yet. View full review »
Chigozie Okereke
Senior Quality Assurance at Pegb Technology
My advice for anyone who is implementing this solution is to ensure that your in-house processes are clear. Things have to be clear, as much as flexible, because if it is not correctly configured then it could just be a mess. So, you have to be very clear on what your processes are in-house, and then based on that you can translate them into Jira. Knowing in advance what kind of information you're looking for from Jira will help you in being able to set it up correctly. I would rate this solution an eight out of ten. View full review »
Anaya Struncova
Software Developer at a tech vendor with 201-500 employees
This software is ideal for tracking problems, managing, planning and carrying out real-time monitoring of the tasks or projects you want to develop in a much simpler way and in the shortest possible time. So I think that if you are looking for a solution that is based on more than the management, this is the indicated choice. View full review »
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Jonathan Machado
Senior Test Engineer at a venture capital & private equity firm with 10,001+ employees
Learn every module you use (a lot!) before jumping to other modules, like we did, with JIRA Testing and Atlassian Confluence, because the conversation between those modules can be troublesome if you don't know exactly what it wants. The product helps us a lot. It can handle the main features that it's supposed to in a proper manner, so we don't have any frustrations in our daily activities. View full review »
R&D manager at a engineering company with 10,001+ employees
Understand your own process: What you are looking for, the size of your company, what your budget is, and the larger plans for the future. There are tools that scale better than others and there are solutions that fit to both small and big teams. There are tools which scale better for larger companies. Most important criteria when evaluating a vendor: * We evaluate the company's strategy. * If they bought an legacy solution to add to the portfolio or if they are developing from scratch. * What are their plans for the future? * What type of support do they have? * What is their business model? * Do they have domestic experience or not? * Are they focusing only on a few customers, and the size of those customers? View full review »
Andrey Agranov
Java Development Team Leader at Honeywell
When I am evaluating a product or vendor, I have some intuition about it. I see how the thing is built and works, and I go by my own impression. For me, that is important. And, of course, price and maturity of the product, along with flexibility, are important criteria. I would rate this solution a 10 out of 10. It's an excellent product. It has already improved. It has good support. From the beginning, it was very smart and customizable and built well, works well. There are almost no bugs that I have discovered. It's a good product. I just saw an advertisement on the street for a product called Monday.com. I read a few lines, a few words about it. I hadn't heard of it before that, but I understand it does something similar to JIRA. Obviously, I can recommend using JIRA but if you are searching for something else, the first impression I got from reading the home page of Monday.com was good, so maybe it's worth evaluating. View full review »
QA Automation at a tech vendor with 501-1,000 employees
I would rate it at nine out of 10 because there is always room for improvement, but we love this tool and we use it a lot. I would recommend JIRA. Compare all the tools for bug and task management. After that, you'll see that JIRA is by far the best. View full review »
Walter Ebeling
Senior Vice President Global IT Services at a logistics company with 10,001+ employees
JIRA, its add-ons, and the Atlassian product world are already very powerful and it is difficult to name significant blank spaces. This is a very powerful solution. Get some advice and training to make the most out of it. You may miss out on some of the capabilities if you don't. View full review »
IT Developer at a financial services firm with 10,001+ employees
I would tell a colleague looking for this type of solution to look at Microsoft TFS and VSTS. Most important criteria when selecting vendor: * A well-known vendor for the software. * A good reputation. * Compare what other companies are using. * The look and feel of the user interface. View full review »
Pre-Sales Consultant at a tech services company with 10,001+ employees
Most important criteria when selecting a vendor: * Usability: It should be easy to use. People should not have to undergo a lot of training because it should be intuitive. * It should be scalable and a cloud solution. * It should not be expensive. Cost is a major driver because I work in pre-sales. View full review »
Gianni Rigoni
Digital Engagement Manager with 10,001+ employees
I rate it an eight out of 10. It's easy to use. People can become productive with this tool in a short time, and it is really the right solution for an Agile environment. A lot of solutions show very well on paper. When you are selecting a solution, do a proof of concept in the environment. View full review »
Satyajit Roy
UX Architect at a software R&D company with 51-200 employees
JIRA is very good. With another tool, like Confluence, HipChat, Trello, Bitbucket, Bamboo, and FishEye. It creates a robust project and product management process. View full review »
Senior IT Test Manager at a financial services firm with 10,001+ employees
My advice to future users is to check out sources like YouTube and look at the main features you want. Potentially with JIRA, particularly with the cloud version, they have a seven day trial. I suggest that future users sign up for the free trial to make sure the features of JIRA meet their personal requirements. Also, the user should make sure that JIRA is a good fit for the user's organization. View full review »
Ananthi Nachimuthu
Senior Technical Writer at a software R&D company with 201-500 employees
It is an excellent tool for project management. View full review »
Scott Warnick
Integration Engineer at a tech services company with 10,001+ employees
It is very capable, but also very complicated. Most important criteria when selecting a vendor: reliability. View full review »
Kijal Parekh
Digital Test Lead at a comms service provider with 1-10 employees
It is a user-friendly solution that is simple to use. View full review »
Find out what your peers are saying about Atlassian, Microsoft, Micro Focus and others in Application Lifecycle Management (ALM) Suites. Updated: October 2019.
372,622 professionals have used our research since 2012.
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