Jira Primary Use Case

AO
reviewer1443285
Head of Software Solutions at a tech services company with 11-50 employees

We have a service desk for customers. We have the whole flow from customer feedback throughout, committing with a relation in the code in Bitbucket.

We have the tracking and tracing, including all tracking of the issues all the way from the customer throughout the JIRA prioritization in backlogs and sprint planning and connecting those through the actual code commit in BItBucket. It's all done through JIRA to the service desk issue and back again to the customer. The entire ecosystem is quite connected.

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PO
reviewer1322850
Technical Lead at a mining and metals company with 51-200 employees

Virtually every day we have our daily scrum. Our team gathers around the board, which has all the columns showing where the tasks are standing: requested, planning, ready-coding, review, etc. Together, we view one task after the other and update the statuses. It's really a focal point of the team to know where the work stands, and what's the progress of the work since the last time we checked.

Within my company, there are roughly 25 employees using this solution. We have a scrum master, who's the most knowledgeable person on the tool. usually, they're the ones organizing the tasks, creating new tasks, and then creating the report at the end of the sprint or the quarter. They're the person who's creating the reports, using the more advanced features. That's the scrum master.

There are the developers, including me as a tech lead. There's the tester. There are managers — once in a while we have to present them with some reports and statistics, so they know how much work is being achieved, but they don't have in-depth knowledge of the tool. It's really an internal tool, so the customer is not involved.

We're not expanding much at the moment. We've been expanding in the past year, but now things have slowed down a little bit due to COVID-19.

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Meryeme Bensouda
Global Client Support Operations Manager at kyriba

We use it to trace our business needs development.

We have some nice dashboards out there where we can track needs for clients or track internal projects.

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MallikKesavaraju
Scaled Agile Consultant at Anthem Blue Cross Blue Shield

I have been the product manager for several years. I use it day in and day out to manage my team. I manage two teams at the moment and they are pretty large teams. Each has a minimum of about 12 people. We use not just agile, we use a scale model framework. All the work is managed through two pieces of software we use. One is called Jira Align. For the portfolio level software, what Jira bought recently, the previous name for the software was AgileCraft. All of the portfolios and features come loaded in Jira Align. From there, they will be composed into stories in Jira. That process is done using programming preventative planning. We do it every three months.

All of the stories are tracked. We have a workflow defined and we have statuses defined. As the team works on the story, the story moves from one status to another and we close them when everything gets carried over to the production release.

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JD
Jamie Drummond
IT Project Manager at Gravity Diagnostics

We used it in my previous organization for project management, product management, and release management. In my current organization, where I started working a week ago, we are using Jira strictly for help-desk tickets. We are using DevOps for our release management. So, we've got DevOps, Jira, and some homegrown stuff, and I'm trying to figure out what's going to work best for this new organization.

I've used Jira and Confluence previously, and this is my first time using the help-desk ticketing system. It is cool and not a whole lot different than SolarWinds or Zendesk, except the appearance of it is more Jira.

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AI
software923448
Agile Software Architect at a computer software company with 11-50 employees

I am the software developer manager and I use Jira to manage team performance. We're also starting to use Jira for our drives. I used Jira before, for creating user stories from boards, to discuss issues, and many other tasks. Today we use Jira, Confluence, and BitBucket in our work. We practice scrum in our organization.

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Hemnaad Chinnuraj
Senior Software Engineer at Datta Tech Consulting

It is mostly used for communication, managing requirements, managing defects, and managing stories. We don't communicate much through Outlook. The majority of the work-related issues are assigned to us, or we assign them to developers through this solution. I've been using this solution for managing requirements and defects. I have also been using it for logging user stories and general communication.

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CO
qualitya722373
Senior Quality Assurance at a tech services company with 11-50 employees

Our primary use case for this solution is work management and task management.

We use this product quite extensively, and we're planning to roll out a module for the Accounts Department to be able to map manpower costs to project work, directly. That is something that we're working on right now.

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SM
reviewer1479087
Test Manager /Architect @ Testing Practice at a tech services company with 10,001+ employees

We use Jira for the overall issue management in development projects. We use it to maintain a high level during each sprint, which is a requirement. We also use Jira for issue management during testing. We create a test plan and manage it all with Jira.

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NB
reviewer1468248
Business Analyst at a construction company with 1,001-5,000 employees

We primarily use the solution for product development efforts and documentation. We use Confluence as well for documentation.

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JG
reviewer1481571
Manager at a computer software company with 201-500 employees

We mainly use Jira software, including Jira Issue Manager, for bug tracking and project management, and have done so for over a decade. Then in the last six years we have also used Jira Agile in a lot of our project management work. We use the enterprise version of Jira.

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Hashem Alhariri
IT Testing Manager at Cloud Solutions

We use Jira for multiple uses; project management, task management, and we are starting to use it for release management.

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LX
reviewer1486575
IT Business Analyst at a healthcare company with 1,001-5,000 employees

Our primary use case for Jira is for requests for tracking the software development.

We use Jira for the process, especially for password tracking. We're the issue management team for development. We are quite new, so I was very interested in ITSM documentation provided by Jira. But, I needed time to readjust that to our organization as per the line of business.

Overall I think it's helpful, but I need some time to absorb all the knowledge.

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Prem Lingala
Customer Success Manager at a tech services company with 501-1,000 employees

We use this solution for project management.

It can be used across a team. Managers can assign tasks and then they can track the progress. They can put the start dates, end dates, and everyday comments.

They can upload the relevant files to that module.

Jira is used to manage a sprint, which is the terminology used in the agile practice of project management. Sprints can be tracked fully using the Jira software. A sprint is typically a part or a subset of the entire work. It has a definite goal.

For example, if I am building test software, and building the login page is one module, then I can track the work created from the starting stage to the end.

It's a part of an entire software application. If a login page of a website is a subset of an entire website, I can track that right from when it started, how long it takes, what is pending, and how long the control test is.

Basically, you can clump it all together as if it is a team and you can measure the speed of the team. It enables the predictability of a project and helps determine when it can go live.

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Adil Fouari
Manager / Oracle Applications Consultant at ASAM Conseil Inc

I use the Jira app, not the desktop version. 

I work at a university and we use Jira to create tickets, epics, and stories. We link Jira to spec documentation with Confluence. We can also link it to TestRail.

Within the university that I work for, there are roughly 4,000 people using this solution — all staff members use it. 

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DB
DebBeveridge
Senior Scrum Master at MobilFlex

We use the solution primarily for project management. We organize our work by projects with epics, et cetera. Below that, I believe we are using a Zephyr plugin for QA. We don't use it for product planning.

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Ahmed Abdelwahab
Corporate Performance Lead at a tech services company with 501-1,000 employees

We use Jira product in the organization to automate the software development life cycle.

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István Szirtes
Product Owner at Ericsson

We use Jira for software for product development, planning, some hardware product development, and for some solutions and services. Other teams in our company use Jira for scheduling daily work and daily tasks and try to organize or manage products and projects.

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BM
reviewer1173471
Solutions Architect with 11-50 employees

We are mainly using it for project management and issue tracking. It is used by development, QA, and IT operations. It really goes through the whole gamut of project management.

We are not using its latest version. We are usually a little bit behind on versions.

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SujoyGuha
IT Release Manager at a financial services firm with 1,001-5,000 employees

It is used by the agile teams for product development and feature management.

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Ilan Tokazier
Senior Quality Consultant at Knowit

I am a consultant, and we have some customers with projects who use Jira.

We have customers with different Jira installations because there are so many vendors. It is mostly used as a bug tracking system with tickets, issues and tags.

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DM
reviewer1379688
Agile CSM - Sr. Scrum Master at a energy/utilities company with 1,001-5,000 employees

The primary use case of this solution is to manage work, to distribute work to the teams, and we use confluence as a SharePoint for documents and to use AgileCraft.

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MH
reviewer1533216
Partner at a consultancy with 11-50 employees

We primarily use the solution for collaboration purposes.

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AS
reviewer1423542
Consultant at a tech services company with 1,001-5,000 employees

In terms of using Jira, I was more on the user side and not really acting as, for example, service desk or support for the Jira installation. That was not my part of the project. I was more tasked with setting up the infrastructure from the architecture point of view. We needed a ticketing system and we need a planning system and the team that was responsible for the tools was installing and providing them with the workflow that we needed.

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AD
reviewer1155606
Senior Consultant at a consultancy with 1-10 employees

We primarily use the solution for project management purposes.

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UK
reviewer1479657
Microfocus Solutions Engineer at a tech services company with 11-50 employees

We primarily use the solution for bug tracking. It's for customer support purposes.

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WC
reviewer1446150
Lecturer at a university with 1,001-5,000 employees

Right now, I'm just trying the solution out. I'm doing a POC.

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JM
reviewer1509231
Cloud Global Director at a comms service provider with 10,001+ employees

We primarily use the solution for customer service and managed services, and for all the workflows for the services. It's also a bit of a CRM. We use it largely for technical support.

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HD
reviewer1443312
Owner at a media company with 51-200 employees

We are using Jira to manage our development sprints.

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NK
reviewer1378233
Senior Analyst Engineer at a financial services firm with 10,001+ employees

The primary use case is for software development teams to manage their work.

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BC
reviewer1490121
Director at a computer software company with 10,001+ employees

My people use ASS. I can define spins, I can define roadmaps, I can define components, I can do releases, I can define all kinds of issue types, heartbeats, some of those things. I'm using it for both business and software. In software we have Scrum and Kanban onboard, whereas for business we have the service and then there are those other options. We have multiple use cases. I'm the director of the company. 

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CE
Christian Esquivel
IT Planning and Control Manager at a financial services firm with 1,001-5,000 employees

We are basically using it to register all the requirements and issues so that we can track them and control the flow and different states. We also use it for reporting and configuring dashboards for portfolio management.

It is a SaaS solution, and we are using its latest version.

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WE
Walter Ebeling
Senior Vice President Global IT Services at Kühne + Nagel (AG & Co.) KG

We use JIRA for software development projects and the implementation of business workflows. Our company runs more than one hundred projects on a single instance server. Besides core IT projects, we have implemented business processes on dedicated JIRA instances to manage high volume (greater than five thousand issues per month) non-conformities for some business lines. 

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RS
reviewer1517814
Cloud Architect at a tech services company with 1,001-5,000 employees

We use the solution to track all projects and management activity.

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José ANgel Aguirre Abad
Manager at M2C

I use it for project management and agile scrum projects. I am a manager, and I work with backlog tools and sprint plans. I only use Jira for backlogs, sprint reviews, and data reports. Our project manager is the person who is really working with Jira along with the team. We also have Confluence and Bitbucket. We use CloudBees and DevOps for the deployment of the environment.

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AA
Alain Aina
Owner at TRS

We use this solution because it comes with some of the products that we are using. It is a part of the package. Our usage is quite basic, and we have not finished exploring and deploying the whole solution.

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GkTan
Managing Director at Nevigate Communications (S) Pte Ltd

Our primary use case is for our own network operations, and integrating via API with our customers network operations teams.

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JZ
reviewer1077825
Senior IT manager at a computer software company with 1,001-5,000 employees

There are so many use cases for Jira. If it's got something to do with IT, it will be covered by Jira. They have a very extensive marketplace and you can find nearly every solution there, including version controlling, source control for the code, automation, test automation, security scanning, configuration, and development management. 

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Sassan Hossein-Pour
Manager Security and Resourcing at Vancity

We use it for capacity planning. We need to gauge and assess whatever is coming to our pipeline and then everything comes to the pipeline, appears as a pic, and then based on that, we create the story points and we take it from there. With that, I am able to create a kind of gauge, estimate, and forecast our capacity planning for the next two weeks. We use it to create peer reports.

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David Sandoval
Senior Functional Analyst at Baufest

We use Jira to manage scrum projects for the different projects in our company. Our business is a development company that uses the cloud version of Jira to manage the sprint and releases for each project for each client. We manage scrum and cascade projects with our clients.

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Hafez Elhawary
Senior Quality Control Engineer at Link Development

Our primary use case for JIRA is for entering user stories into the login books.

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Simon Kerry
Group CTO at a retailer with 51-200 employees

We are using Jira as our help desk solution, as well as for managing our software development efforts.

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VP
reviewer1253193
Technial Lead at a transportation company with 1-10 employees

We are using Jira for tracking and management.

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ST
Shaju Thomas
Test Architect

Our primary use cases for this product are project management, customer relationship management, internal management, and collaboration.

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AM
reviewer1434366
Project Manager/Product Owner at a tech services company with 11-50 employees

We use one version of Jira internally and we also have another version of Jira that we use externally for our customer. We've been using it for both.

Internally we use Jira for our own implementations and capturing requirements and our customers are using the whole tool for the whole software development life cycle. They're using it for the full life cycle of the product.

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MR
Michel Ranero
Project Manager at Ibermatica

We have a development team and we use Jira to manage our projects. We use several products by Atlassian whenever we create and work on a new project.

We have scrum masters who write new project stories, which are tracked by Jira.

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AG
reviewer1439427
Delivery Head IT & IS at a non-tech company with 10,001+ employees

We are using the solution for project and defect management, and task tracking.

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MC
reviewer1377360
Line Technical Agent at a comms service provider with 1,001-5,000 employees

We are using it for project management. We have cloud and on-premises deployments of this solution, and we are currently using its latest version.

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RH
reviewer1329765
Senior Consultant/Engineer at a government with 1,001-5,000 employees

We have various use cases for it, one being for object storage. It's a government entity so that's what they use. 

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PederHerborg
CEO at Fiftytwo A/S

We use this solution for product development and issue tracking.

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ZQ
reviewer860379
MTS IV at a transportation company with 5,001-10,000 employees

We use Jira primarily for Agile development and change management.

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AS
Arun Srivastav
CEO at Planfirma Technologies Private Limited

We use this solution for Agile Scrum-Based DevOps on AWS with a Linux, Cloud-Based SaaS environment for mission-critical applications.

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Jean-Marc Iribe
Director Software R&D at Fluid Data Services

Our primary use case is ALM, which is very well supported by Atlassian.

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Tom Erickson
Supervisor - Global Software Tools and Processes at Ford Motor

I use this solution for general issue management, software planning, and change management.

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SM
Scott Moshier
VP - Data Solutions at IT Transformers

We use this solution for our scrum team and user story management.

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DC
Dan Carnahan
Service Owner at Mecklenburg County

Our primary use case is executing the SDLC.

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LF
Louise Fozard
Head Of Portfolio Management at King's Business School

We use this solution for Agile project management and BAU work delivery in sprints / DevOps.

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Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: April 2021.
479,599 professionals have used our research since 2012.