Jira Pros and Cons

Jira Pros

reviewer1443285
Head of Software Solutions at a tech services company with 11-50 employees
It's really smart how they connected these third-party vendors into their own marketplace. You can create and add apps. Anybody can do it.
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reviewer1322850
Technical Lead at a mining and metals company with 51-200 employees
With the help of Jira, tasks are less likely to remain stagnant for a long time. We always see them somewhere on the board.
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Meryeme Bensouda
Global Client Support Operations Manager at kyriba
This is our way of communicating with different teams. We are a global company. I am based in San Diego, for example. A lot of the BAs are based in Paris. The development team is based in Minsk. We absolutely need to be in constant communication and on the same page.
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Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: January 2021.
455,108 professionals have used our research since 2012.
MallikKesavaraju
Scaled Agile Consultant at Anthem Blue Cross Blue Shield
The user story map is excellent. The features can be composed into stories and they can be allocated to each of the sprints in a program increment. It allows you to see all that in the user story map, and you have various dashboards to see the stories in various views. You can see them as a backlog view, for example, or you can see as an actual sprint view.
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software923448
Agile Software Architect at a computer software company with 11-50 employees
It's a very complete product overall.
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Hemnaad Chinnuraj
Senior Software Engineer at Datta Tech Consulting
The most valuable feature is the feature of assigning. Whenever I have an issue, Jira doesn't stop at just letting me describe the issue. I can also assign the issue to a developer, and the developer gets notified about it. After he is able to work on it, he can update the status and revert back to me through the same platform. It really avoids a lot of communication over email and phone. This the feature that I really like about Jira. I always use Jira with my team.
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qualitya722373
Senior Quality Assurance at a tech services company with 11-50 employees
The most valuable feature is the flexibility of the configuration, being able to configure it to suit your own needs.
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reviewer1479087
Test Manager /Architect @ Testing Practice at a tech services company with 10,001+ employees
Jira is very user friendly, easy to install, and easy to access.
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reviewer1468248
Business Analyst at a construction company with 1,001-5,000 employees
Most of my work is keeping track of what's been going on and identifying what is blocking future work. What I like about this solution is you can create a consolidated customized dashboard out of your files to identify what's been going on and identify who has how much data assigned to them.
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reviewer1481571
Manager at a computer software company with 201-500 employees
There are a couple of things that I find valuable about Jira, the first being its architecture. For instance, I like that you can create dashboards easily, which makes it very user-friendly. You don't need much training on that. You can just get right to it and people are able to use almost all of Jira's features with little training.
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Jira Cons

reviewer1443285
Head of Software Solutions at a tech services company with 11-50 employees
Pretty much 70% - 80% of the Next-Gen Projects features are still to be developed.
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reviewer1322850
Technical Lead at a mining and metals company with 51-200 employees
There needs to be easier integration with third-parties — personally, this is the biggest issue for me.
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Meryeme Bensouda
Global Client Support Operations Manager at kyriba
Jira has recently updated their UI, but more can be done to make it even better.
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Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: January 2021.
455,108 professionals have used our research since 2012.
MallikKesavaraju
Scaled Agile Consultant at Anthem Blue Cross Blue Shield
Whenever you edit a story, whatever you have changed takes a bit of time to save.
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software923448
Agile Software Architect at a computer software company with 11-50 employees
It would be ideal if Jira had future functionalities to integrate more easily with various aspects of code reviews.
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Hemnaad Chinnuraj
Senior Software Engineer at Datta Tech Consulting
Its UI can be improved a little bit. I know this a business tool and not a commercial tool, but it could be a little bit more interactive like the HP ALM/Quality Center, which provides you the results of graphs and gives you a lot of visual representations. I feel Jira lacks a little bit in this aspect.
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qualitya722373
Senior Quality Assurance at a tech services company with 11-50 employees
The plugin management needs a lot of work.
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reviewer1479087
Test Manager /Architect @ Testing Practice at a tech services company with 10,001+ employees
Although it covers the overall requirements and measurements, it'll help if they had their own test execution feature.
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reviewer1468248
Business Analyst at a construction company with 1,001-5,000 employees
The challenge which I frequently see from Jira is the label. When you search for a label sometimes, it suddenly disappears. If there's a mismatch due to all-caps or lower case, you won't be able to find it. It won't even come up as a recommendation or suggestion. That's something that can be really frustrating, as people create labels in their own specific ways and then no one else can find anything.
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reviewer1481571
Manager at a computer software company with 201-500 employees
In terms of improvement, I think Jira (Jira Agile, specifically) can be made more user-friendly. Most of the time, when people are somewhat used to the process, they find it easy to work with. But the thing is, if I want to create a sprint, I'd like the ability for it to come out like a kind of board or something like that. For example, they could offer something like a wizard for users who want to quickly create a sprint on the spot with a few clicks. I think that could be useful.
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Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: January 2021.
455,108 professionals have used our research since 2012.