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Simon Kerry
Group CTO at a retailer with 51-200 employees
Real User
Top 20
A stable platform for managing software development

Pros and Cons

  • "The most valuable feature is managing software development."
  • "The help desk and services management features are in need of improvement."

What is our primary use case?

We are using Jira as our help desk solution, as well as for managing our software development efforts.

How has it helped my organization?

Jira has helped with respect to managing our software development, although it does not suit us well as a help desk.

What is most valuable?

The most valuable feature is managing software development.

What needs improvement?

The help desk and services management features are in need of improvement.

For how long have I used the solution?

I have been using Jira for five years.

What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

The scalability is fine. We have fifty people in the company who are using it.

How are customer service and technical support?

I have not used the vendor's technical support.

How was the initial setup?

The initial setup was done before I joined the company.

Which other solutions did I evaluate?

I am currently in the process of searching for better help desk management solutions.

What other advice do I have?

My advice for anybody who is considering this solution is to ensure that it meets your requirements. For example, we have been trying to use it for help desk management, but have found that is not well suited for this task.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
AliRaza
Sr. Software Engineer at a computer software company with 51-200 employees
Real User
A scalable proprietary issue tracking product with useful test cases

What is our primary use case?

We are using Jira Interview to handle all the facts from clients and schedule calls with them. We have a different operations department that configures Jira, and we have technical people that help us choose the deployment model.  The main reason we are using Jira at this time is for a different dashboard and chart. The major one that we are using is for the stock analysis, and it's nice to get that time log for our team, get the score of the game, 40 points delivered in a week or a month.

What is most valuable?

I like the test cases in Jira. The orange dash items view was great, and I like the features and layout of the data. It's quite different, and people are now getting their items so quickly.

What needs improvement?

Sometimes it takes time…

What is our primary use case?

We are using Jira Interview to handle all the facts from clients and schedule calls with them. We have a different operations department that configures Jira, and we have technical people that help us choose the deployment model. 

The main reason we are using Jira at this time is for a different dashboard and chart. The major one that we are using is for the stock analysis, and it's nice to get that time log for our team, get the score of the game, 40 points delivered in a week or a month.

What is most valuable?

I like the test cases in Jira. The orange dash items view was great, and I like the features and layout of the data. It's quite different, and people are now getting their items so quickly.

What needs improvement?

Sometimes it takes time to load the data.

For how long have I used the solution?

I've been using Jira since 2015.

What do I think about the stability of the solution?

Performance-wise, Jira is good, but sometimes it takes time to load that data. 

What do I think about the scalability of the solution?

Jira is scalable. We have about 470 people working with Jira in our company.

What other advice do I have?

I would tell potential users that they should all get it.

On a scale from one to ten, I would give Jira an eight.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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VP
Technial Lead at a transportation company with 1-10 employees
Real User
Top 5Leaderboard
Easy to customize but it's not very stable

What is our primary use case?

We are using Jira for tracking and management.

What is most valuable?

It's an open-sourced product that is easy to customize.

What needs improvement?

Stability is an area of concern and it needs improvement, otherwise, it's a good product. In the next release, it should be more stable and have more APIs to integrate more plugins with it.

For how long have I used the solution?

The first time that I used Jira was in 2011.  I am using the older version that was released in 2019.

What do I think about the stability of the solution?

It's not a stable solution.

What do I think about the scalability of the solution?

The number of users is in the hundreds. We will not likely continue using this product. Our customers are evaluating other…

What is our primary use case?

We are using Jira for tracking and management.

What is most valuable?

It's an open-sourced product that is easy to customize.

What needs improvement?

Stability is an area of concern and it needs improvement, otherwise, it's a good product.

In the next release, it should be more stable and have more APIs to integrate more plugins with it.

For how long have I used the solution?

The first time that I used Jira was in 2011. 

I am using the older version that was released in 2019.

What do I think about the stability of the solution?

It's not a stable solution.

What do I think about the scalability of the solution?

The number of users is in the hundreds.

We will not likely continue using this product. Our customers are evaluating other solutions that are more stable and scalable.

How are customer service and technical support?

We have not contacted technical support.

Which solution did I use previously and why did I switch?

Previously, we did not use another product.

How was the initial setup?

The initial setup is straightforward. 

The migration took a week to complete.

What other advice do I have?

Depending on the use cases, I would either recommend Jira or not.

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
FK
Executive Vice President at a financial services firm with 10,001+ employees
Real User
Top 10
Stable, scalable, easy to install, and has good collaboration features

Pros and Cons

  • "We like team collaboration and cross-functional collaboration."
  • "The history with Jira is that it is a bit complex for many users."

What is our primary use case?

We use Jira for enterprise planning.

What is most valuable?

We like team collaboration and cross-functional collaboration.

What needs improvement?

The history with Jira is that it is a bit complex for many users.

There are too many features.

The user interface is complex.

For how long have I used the solution?

I have been working with Jira for five years.

We are migrating to the latest version.

What do I think about the stability of the solution?

Jira is pretty stable.

What do I think about the scalability of the solution?

It is scalable enough.

We have 1,000 users in our organization who are using Jira.

We plan to increase our usage.

Which solution did I use previously and why did I switch?

Before Jira, we did not use any other solutions.

How was the initial setup?

The initial setup is straightforward, nothing out of the norm.

What's my experience with pricing, setup cost, and licensing?

We had a perpetual license but have changed to a subscription.

We are not satisfied with the pricing. It has become more expensive.

We would prefer it to be cheaper.

Which other solutions did I evaluate?

We evaluated other solutions before choosing Jira. We chose Jira because it is widely used.

What other advice do I have?

I would rate Jira an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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BW
Senior Software Engineer
Real User
Good reporting, interfaces well with other products, and has everything I need

Pros and Cons

  • "The way it interfaces with Bitbucket and other things like that is valuable. Reporting and being able to link various issues or stories together are also valuable. We call them stories, and they're general reports."
  • "It should have Behavior Driven Development (BDD). There should be an option to add macros to help with that. A lot of people are using it now, and it would be nice if there was a way in there to be able to generate the BDD of commands whenever you're creating a story."

What is most valuable?

The way it interfaces with Bitbucket and other things like that is valuable. Reporting and being able to link various issues or stories together are also valuable. We call them stories, and they're general reports.

I never had an issue with it at all. Everything I needed to do was always there. Everything is cool.

What needs improvement?

It should have Behavior Driven Development (BDD). There should be an option to add macros to help with that. A lot of people are using it now, and it would be nice if there was a way in there to be able to generate the BDD of commands whenever you're creating a story.

For how long have I used the solution?

I have been using this solution for probably 8 to 10 years. I have used it at different companies. Cloud is the way they had it set up.

What do I think about the scalability of the solution?

There were probably about 600 users, and they were from top management and all the way down to the testers. So, pretty much everybody used it.

What other advice do I have?

I would rate it at least a 9 out of 10. That's because I never had any issues with it. It always did what I needed it to do.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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SP
QA Supervisor at a financial services firm with 10,001+ employees
Real User
Valuable ticking feature, stable, and helpful support

Pros and Cons

  • "I have found the most valuable features of Jira to be ticketing, life cycle workflow, definition, and creation. Many of the features are useful."
  • "The solution could improve by having its own tool for quality lifecycle management."

What is our primary use case?

We use Jira in our organization for lifecycle management.

How has it helped my organization?

The solution has helped our organization do lifecycle management easily.

What is most valuable?

I have found the most valuable features of Jira to be ticketing, life cycle workflow, definition, and creation. Many of the features are useful.

What needs improvement?

The solution could improve by having its own tool for quality lifecycle management.

For how long have I used the solution?

I have used Jira for approximately nine years.

What do I think about the stability of the solution?

The stability of Jira is good.

What do I think about the scalability of the solution?

Jira has good scalability.

We are using this solution extensively. We have more than 5,000 using the solution in my organization.

How are customer service and support?

We have been satisfied with the technical support from Jira.

Which solution did I use previously and why did I switch?

We have used in-house developed tools previously and we had to do a lot of customization and this is why we moved to Jira.

What other advice do I have?

I would recommend this solution to others, it is a good option.

I rate Jira an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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ST
Test Architect
Real User
Stable solution with a variety of use cases

What is our primary use case?

Our primary use cases for this product are project management, customer relationship management, internal management, and collaboration.

What is most valuable?

It's an open API. We also have the best community to support any problems that we have.

What needs improvement?

Cost could be improved. The pricing is quite high. I could also see there being a need for improvements in software product management, project planning, and DevOps. 

For how long have I used the solution?

I have been using Jira for six years. 

What do I think about the stability of the solution?

It is stable. 

What do I think about the scalability of the solution?

The product is used on a daily basis by 2,000 people. However, it is not easy to scale. 

How are customer

What is our primary use case?

Our primary use cases for this product are project management, customer relationship management, internal management, and collaboration.

What is most valuable?

It's an open API. We also have the best community to support any problems that we have.

What needs improvement?

Cost could be improved. The pricing is quite high. I could also see there being a need for improvements in software product management, project planning, and DevOps. 

For how long have I used the solution?

I have been using Jira for six years. 

What do I think about the stability of the solution?

It is stable. 

What do I think about the scalability of the solution?

The product is used on a daily basis by 2,000 people. However, it is not easy to scale. 

How are customer service and technical support?

Technical support could be made more efficient and localized. 

How was the initial setup?

The initial setup was somewhere in the middle. Not very simple; not very complex. 

What about the implementation team?

We worked with consultants and deployment took us two months. All maintenance has been handled by vendors from outside of the organization. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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MR
Project Manager at Ibermatica
Real User
Top 20
Good project management capability

Pros and Cons

  • "The most valuable feature is project management."
  • "When you first start to use the interface, it is confusing."

What is our primary use case?

We have a development team and we use Jira to manage our projects. We use several products by Atlassian whenever we create and work on a new project.

We have scrum masters who write new project stories, which are tracked by Jira.

What is most valuable?

The most valuable feature is project management.

What needs improvement?

The integration and management features need to be improved.

When you first start to use the interface, it is confusing.

For how long have I used the solution?

We have been using Jira for about one year.

How are customer service and technical support?

In my company, we have a lot of knowledge and experience with Atlassian products. We have not needed to contact technical support.

Which solution did I use previously and why did I switch?

I have also used ALM Synchronizer and I find that it is better because it is easier to manage and it is a more agile tool.

What other advice do I have?

My advice for anybody who is implementing Jira is to install the plugin from Micro Focus because it is a better way to manage the interrelationship between these two tools.

Overall, my experience with Jira is pretty good.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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