We just raised a $30M Series A: Read our story
RS
Director Data Analytics at a tech services company with 201-500 employees
Real User
Very flexible, pretty user-friendly, stable, and scalable

What is our primary use case?

Most of our company is using Jira for IT projects. We had an internal project with which I was involved, and I touched on it a little bit. We have its latest version.

What is most valuable?

I liked the flexibility of the application. It was pretty user-friendly.

What needs improvement?

If you're not a technical person, it might not be very user-friendly.

For how long have I used the solution?

I have been using this solution for the past 12 months.

What do I think about the stability of the solution?

It was stable. I don't recall any bugs or glitches.

What do I think about the scalability of the solution?

My impression is that it was pretty scalable. We have 10 to 12 people who use it. They are IT managers, directors, and developers. …

What is our primary use case?

Most of our company is using Jira for IT projects. We had an internal project with which I was involved, and I touched on it a little bit. We have its latest version.

What is most valuable?

I liked the flexibility of the application. It was pretty user-friendly.

What needs improvement?

If you're not a technical person, it might not be very user-friendly.

For how long have I used the solution?

I have been using this solution for the past 12 months.

What do I think about the stability of the solution?

It was stable. I don't recall any bugs or glitches.

What do I think about the scalability of the solution?

My impression is that it was pretty scalable. We have 10 to 12 people who use it. They are IT managers, directors, and developers.

How are customer service and technical support?

I did not have to use tech support.

Which solution did I use previously and why did I switch?

I used to use Microsoft Project in a different organization. In my current organization, I have been working for two years, and Jira is the only tool that they have used as far as I know. They are two different animals.

How was the initial setup?

I wasn't involved in its setup.

What other advice do I have?

I would rate Jira an eight out of ten because of its flexibility. I like the controls on it.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Flag as inappropriate
Hafez Elhawary
Senior Quality Control Engineer at Link Development
Real User
Top 20
Good at connecting things together but the process should be easier to customize

Pros and Cons

  • "The most valuable aspect of this solution is its ability to connect everything together."
  • "I have to go through a lot of processes to consider it done. I have to log in then change the logins and make it interesting. It's not so good for testing."

What is our primary use case?

Our primary use case for JIRA is for entering user stories into the login books.

What is most valuable?

The most valuable aspect of this solution is its ability to connect everything together. 

It also has good stability. 

What needs improvement?

I have to go through a lot of processes to consider it done. I have to log in then change the logins and make it interesting. There shouldn't be the need to go through this. The process should be improved. 

It's not so good for testing.

For how long have I used the solution?

I have been using JIRA for ten years. 

What do I think about the stability of the solution?

It has good stability until now. 

What do I think about the scalability of the solution?

You can scale with it. 

We have around 35 users. 

How are customer service and technical support?

I haven't needed their support. 

Which solution did I use previously and why did I switch?

I previously worked with TFS.

There are a lot of similarities between the two. Especially in terms of working in the same field, tracking issues, and tracking bugs.

What other advice do I have?

I would recommend JIRA to somebody considering it. I love working with it. 

I would rate it a seven out of ten. In the next release, they should make the process easier to be customized.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
554,148 professionals have used our research since 2012.
Simon Kerry
Group CTO at a retailer with 51-200 employees
Real User
Top 20
A stable platform for managing software development

Pros and Cons

  • "The most valuable feature is managing software development."
  • "The help desk and services management features are in need of improvement."

What is our primary use case?

We are using Jira as our help desk solution, as well as for managing our software development efforts.

How has it helped my organization?

Jira has helped with respect to managing our software development, although it does not suit us well as a help desk.

What is most valuable?

The most valuable feature is managing software development.

What needs improvement?

The help desk and services management features are in need of improvement.

For how long have I used the solution?

I have been using Jira for five years.

What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

The scalability is fine. We have fifty people in the company who are using it.

How are customer service and technical support?

I have not used the vendor's technical support.

How was the initial setup?

The initial setup was done before I joined the company.

Which other solutions did I evaluate?

I am currently in the process of searching for better help desk management solutions.

What other advice do I have?

My advice for anybody who is considering this solution is to ensure that it meets your requirements. For example, we have been trying to use it for help desk management, but have found that is not well suited for this task.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
VP
Technial Lead at a transportation company with 1-10 employees
Real User
Top 5Leaderboard
Easy to customize but it's not very stable

What is our primary use case?

We are using Jira for tracking and management.

What is most valuable?

It's an open-sourced product that is easy to customize.

What needs improvement?

Stability is an area of concern and it needs improvement, otherwise, it's a good product. In the next release, it should be more stable and have more APIs to integrate more plugins with it.

For how long have I used the solution?

The first time that I used Jira was in 2011.  I am using the older version that was released in 2019.

What do I think about the stability of the solution?

It's not a stable solution.

What do I think about the scalability of the solution?

The number of users is in the hundreds. We will not likely continue using this product. Our customers are evaluating other…

What is our primary use case?

We are using Jira for tracking and management.

What is most valuable?

It's an open-sourced product that is easy to customize.

What needs improvement?

Stability is an area of concern and it needs improvement, otherwise, it's a good product.

In the next release, it should be more stable and have more APIs to integrate more plugins with it.

For how long have I used the solution?

The first time that I used Jira was in 2011. 

I am using the older version that was released in 2019.

What do I think about the stability of the solution?

It's not a stable solution.

What do I think about the scalability of the solution?

The number of users is in the hundreds.

We will not likely continue using this product. Our customers are evaluating other solutions that are more stable and scalable.

How are customer service and technical support?

We have not contacted technical support.

Which solution did I use previously and why did I switch?

Previously, we did not use another product.

How was the initial setup?

The initial setup is straightforward. 

The migration took a week to complete.

What other advice do I have?

Depending on the use cases, I would either recommend Jira or not.

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
FK
Executive Vice President at a financial services firm with 10,001+ employees
Real User
Top 10
Stable, scalable, easy to install, and has good collaboration features

Pros and Cons

  • "We like team collaboration and cross-functional collaboration."
  • "The history with Jira is that it is a bit complex for many users."

What is our primary use case?

We use Jira for enterprise planning.

What is most valuable?

We like team collaboration and cross-functional collaboration.

What needs improvement?

The history with Jira is that it is a bit complex for many users.

There are too many features.

The user interface is complex.

For how long have I used the solution?

I have been working with Jira for five years.

We are migrating to the latest version.

What do I think about the stability of the solution?

Jira is pretty stable.

What do I think about the scalability of the solution?

It is scalable enough.

We have 1,000 users in our organization who are using Jira.

We plan to increase our usage.

Which solution did I use previously and why did I switch?

Before Jira, we did not use any other solutions.

How was the initial setup?

The initial setup is straightforward, nothing out of the norm.

What's my experience with pricing, setup cost, and licensing?

We had a perpetual license but have changed to a subscription.

We are not satisfied with the pricing. It has become more expensive.

We would prefer it to be cheaper.

Which other solutions did I evaluate?

We evaluated other solutions before choosing Jira. We chose Jira because it is widely used.

What other advice do I have?

I would rate Jira an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
BW
Senior Software Engineer
Real User
Good reporting, interfaces well with other products, and has everything I need

Pros and Cons

  • "The way it interfaces with Bitbucket and other things like that is valuable. Reporting and being able to link various issues or stories together are also valuable. We call them stories, and they're general reports."
  • "It should have Behavior Driven Development (BDD). There should be an option to add macros to help with that. A lot of people are using it now, and it would be nice if there was a way in there to be able to generate the BDD of commands whenever you're creating a story."

What is most valuable?

The way it interfaces with Bitbucket and other things like that is valuable. Reporting and being able to link various issues or stories together are also valuable. We call them stories, and they're general reports.

I never had an issue with it at all. Everything I needed to do was always there. Everything is cool.

What needs improvement?

It should have Behavior Driven Development (BDD). There should be an option to add macros to help with that. A lot of people are using it now, and it would be nice if there was a way in there to be able to generate the BDD of commands whenever you're creating a story.

For how long have I used the solution?

I have been using this solution for probably 8 to 10 years. I have used it at different companies. Cloud is the way they had it set up.

What do I think about the scalability of the solution?

There were probably about 600 users, and they were from top management and all the way down to the testers. So, pretty much everybody used it.

What other advice do I have?

I would rate it at least a 9 out of 10. That's because I never had any issues with it. It always did what I needed it to do.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
SP
QA Supervisor at a financial services firm with 10,001+ employees
Real User
Valuable ticking feature, stable, and helpful support

Pros and Cons

  • "I have found the most valuable features of Jira to be ticketing, life cycle workflow, definition, and creation. Many of the features are useful."
  • "The solution could improve by having its own tool for quality lifecycle management."

What is our primary use case?

We use Jira in our organization for lifecycle management.

How has it helped my organization?

The solution has helped our organization do lifecycle management easily.

What is most valuable?

I have found the most valuable features of Jira to be ticketing, life cycle workflow, definition, and creation. Many of the features are useful.

What needs improvement?

The solution could improve by having its own tool for quality lifecycle management.

For how long have I used the solution?

I have used Jira for approximately nine years.

What do I think about the stability of the solution?

The stability of Jira is good.

What do I think about the scalability of the solution?

Jira has good scalability.

We are using this solution extensively. We have more than 5,000 using the solution in my organization.

How are customer service and support?

We have been satisfied with the technical support from Jira.

Which solution did I use previously and why did I switch?

We have used in-house developed tools previously and we had to do a lot of customization and this is why we moved to Jira.

What other advice do I have?

I would recommend this solution to others, it is a good option.

I rate Jira an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
ST
Test Architect
Real User
Stable solution with a variety of use cases

What is our primary use case?

Our primary use cases for this product are project management, customer relationship management, internal management, and collaboration.

What is most valuable?

It's an open API. We also have the best community to support any problems that we have.

What needs improvement?

Cost could be improved. The pricing is quite high. I could also see there being a need for improvements in software product management, project planning, and DevOps. 

For how long have I used the solution?

I have been using Jira for six years. 

What do I think about the stability of the solution?

It is stable. 

What do I think about the scalability of the solution?

The product is used on a daily basis by 2,000 people. However, it is not easy to scale. 

How are customer

What is our primary use case?

Our primary use cases for this product are project management, customer relationship management, internal management, and collaboration.

What is most valuable?

It's an open API. We also have the best community to support any problems that we have.

What needs improvement?

Cost could be improved. The pricing is quite high. I could also see there being a need for improvements in software product management, project planning, and DevOps. 

For how long have I used the solution?

I have been using Jira for six years. 

What do I think about the stability of the solution?

It is stable. 

What do I think about the scalability of the solution?

The product is used on a daily basis by 2,000 people. However, it is not easy to scale. 

How are customer service and technical support?

Technical support could be made more efficient and localized. 

How was the initial setup?

The initial setup was somewhere in the middle. Not very simple; not very complex. 

What about the implementation team?

We worked with consultants and deployment took us two months. All maintenance has been handled by vendors from outside of the organization. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Buyer's Guide
Download our free Jira Report and get advice and tips from experienced pros sharing their opinions.