JIRA Service Desk Benefits

Stephen Kane
Technical Solutions Consultant at a tech services company with 51-200 employees
It simply helps us shape our project management workflow. View full review »
IVerlaek
Director at a tech services company with 1-10 employees
JIRA SD releases pressure on the IT department and generates statistics. It also makes the department more transparent and helps the employees. JIRA SD also helps for much better feedback on the work being done. All colleagues can see what is happening. When the customer calls, everybody can see what is happening and the feedback via email when a ticket is modified makes sure the customer is informed and does not start calling. This releases pressure too. View full review »
MandlaMbonambi
Founder and The Craftmaster at a tech services company with 1-10 employees
It allows tracking and communications to be sure issues are resolved. This helps us remain on task and keeps clients happy. View full review »
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in IT Service Management (ITSM). Updated: May 2019.
348,558 professionals have used our research since 2012.
SeniorMa5691
Senior Manager at a retailer with 5,001-10,000 employees
The solution has provided us with a tool for ticket management. View full review »
Marc Isern Barbat
Analysis Manager at a tech services company with 11-50 employees
* Allowing customized processes for our service contracts. * Reporting and easy export to Excel spreadsheets, or similar. View full review »
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in IT Service Management (ITSM). Updated: May 2019.
348,558 professionals have used our research since 2012.

Sign Up with Email