JIRA Service Desk Benefits

Yaser_Kazerooni
Agile Couch at Fusoft
It helps us to provide better customer service. View full review »
Stephen Kane
Technical Solutions Consultant at a tech services company with 51-200 employees
It simply helps us shape our project management workflow. View full review »
MohammadRanjbar
IT Manager at Razi Insurance
We designed a single page on JIRA and classified it into three parts. One part reports software bugs, another part to report requirements about software development, and the last part for other requirements or needs. The customer can follow the links that we share. The system also sets permissions for our customers. I think we shared the agent mode. JIRA has two modes, one for administration and one for customers. We shared the customer mode. Usually, our customers need two permissions, depending on their hierarchy. One level is the manager and the other is for a regular customer. We share it with our customer at two levels. The manager sees all of the requests that are sent from the organization. The regular user-level allows one to view only their own request. View full review »
Find out what your peers are saying about Atlassian, ServiceNow, ManageEngine and others in IT Service Management (ITSM). Updated: February 2020.
406,860 professionals have used our research since 2012.
MandlaMbonambi
Founder and The Craftmaster at a tech services company with 1-10 employees
It allows tracking and communications to be sure issues are resolved. This helps us remain on task and keeps clients happy. View full review »
BasharatAhmed
Product Manager at Hashmove
This solution has helped us a great deal in project management tracking and forecasting. View full review »
Eman Masalmeh
Quality Engineering Lead at a software R&D company with 51-200 employees
One of the things that I love about JIRA is that it connects the team together, and this is something that I will always need. View full review »
SeniorMa5691
Senior Manager at a retailer with 5,001-10,000 employees
The solution has provided us with a tool for ticket management. View full review »
Find out what your peers are saying about Atlassian, ServiceNow, ManageEngine and others in IT Service Management (ITSM). Updated: February 2020.
406,860 professionals have used our research since 2012.