JIRA Service Desk Benefits

Yaser_Kazerooni
Agile Couch at Fusoft
It helps us to provide better customer service. View full review »
Stephen Kane
Technical Solutions Consultant at a tech services company with 51-200 employees
It simply helps us shape our project management workflow. View full review »
IVerlaek
Director at a tech services company with 1-10 employees
JIRA SD releases pressure on the IT department and generates statistics. It also makes the department more transparent and helps the employees. JIRA SD also helps for much better feedback on the work being done. All colleagues can see what is happening. When the customer calls, everybody can see what is happening and the feedback via email when a ticket is modified makes sure the customer is informed and does not start calling. This releases pressure too. View full review »
Find out what your peers are saying about Atlassian, ServiceNow, ManageEngine and others in IT Service Management (ITSM). Updated: October 2019.
371,355 professionals have used our research since 2012.
MohammadRanjbar
IT Manager at Razi Insurance
We designed a single page on JIRA and classified it into three parts. One part reports software bugs, another part to report requirements about software development, and the last part for other requirements or needs. The customer can follow the links that we share. The system also sets permissions for our customers. I think we shared the agent mode. JIRA has two modes, one for administration and one for customers. We shared the customer mode. Usually, our customers need two permissions, depending on their hierarchy. One level is the manager and the other is for a regular customer. We share it with our customer at two levels. The manager sees all of the requests that are sent from the organization. The regular user-level allows one to view only their own request. View full review »
MandlaMbonambi
Founder and The Craftmaster at a tech services company with 1-10 employees
It allows tracking and communications to be sure issues are resolved. This helps us remain on task and keeps clients happy. View full review »
BasharatAhmed
Product Manager at Hashmove
This solution has helped us a great deal in project management tracking and forecasting. View full review »
Eman Masalmeh
Quality Engineering Lead at a software R&D company with 51-200 employees
One of the things that I love about JIRA is that it connects the team together, and this is something that I will always need. View full review »
SeniorMa5691
Senior Manager at a retailer with 5,001-10,000 employees
The solution has provided us with a tool for ticket management. View full review »
Marc Isern Barbat
Analysis Manager at a tech services company with 11-50 employees
* Allowing customized processes for our service contracts. * Reporting and easy export to Excel spreadsheets, or similar. View full review »
Find out what your peers are saying about Atlassian, ServiceNow, ManageEngine and others in IT Service Management (ITSM). Updated: October 2019.
371,355 professionals have used our research since 2012.
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