JIRA Service Desk Customer Service and Technical Support

Stephen Kane
Technical Solutions Consultant at a tech services company with 51-200 employees
I haven't had any access to JIRA's technical support at all directly, I've never had any need to call them in. Generally, that would be someone else's responsibility. I'm not aware of having anyone in the company having issues with support on call or other contact. View full review »
IVerlaek
Director at a tech services company with 1-10 employees
Atlassian only has a very expensive enterprise support contract (>$100K) or email/JIRA-Ticket support. That support is included when you buy the license. After a year, you only pay for this support and not the license anymore. It is 50% of the new license costs and called a "renewal". I would suggest to always buy licenses through an Atlassian partner, so you can also rely on their expertise. This way you have two support contacts and does not cost you anything more, such a partner will also come to the location, which Atlassian will never do (Atlassian only does email (JIRA-Ticket support). Phone calls to Atlassian will always be sales support advising to file a JIRA support ticket. Tech support is mostly concentrated in Australia, so there is always a time zone delay for the tickets you raise. View full review »
MandlaMbonambi
Founder and The Craftmaster at a tech services company with 1-10 employees
I won't lie and say they are good because I am not the one who is in contact with support when something goes wrong. The development server had a problem that they solved, but the technical guys on the projects are the ones who would know about that. I haven't heard any complaints about support. View full review »
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SeniorMa5691
Senior Manager at a retailer with 5,001-10,000 employees
We have a contract with a local partner for technical support and they are fine. View full review »
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in IT Service Management (ITSM). Updated: May 2019.
348,558 professionals have used our research since 2012.

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