JIRA Service Desk Other Advice

Yaser_Kazerooni
Agile Couch at Fusoft
I think I had the opportunity to learn a few things by working with JIRA Service Desk. It has been a good solution and supports good practices, but it is not everything every company needs. I can't find a better single solution for a better approach to tracking and better customer satisfaction. I have a better picture of customer needs and gradation. I have more experience in JIRA software because I worked with it in many different companies now. Some years ago I was a Java Software developer and had a lot of experience with Scrum and agile development and we used JIRA software. I think I can speak better about JIRA software because I was a software developer. On a scale from one to ten, where one is the worst and ten is the best, I would rate JIRA Service Desk as a ten. For my experience, it is the best product on the market for use in enterprise installations. View full review »
Stephen Kane
Technical Solutions Consultant at a tech services company with 51-200 employees
When considering a solution it is best to stay as standard as possible when adopting it. The further you get off the standard path the more difficult it is to adopt or adapt to other solutions if that becomes necessary or desirable in the future. I can't actually give it a fair appreciation at this stage of the capabilities of JIRA as a stand-alone product because of the way we have implemented it in a cluster of other products. At this stage, I would give it a five out of ten. This is mostly because we rely on other products for certain services or features. If JIRA had more comprehensive coverage of what we require, or if it was easier to implement what it already does, the rating would be higher. View full review »
IVerlaek
Director at a tech services company with 1-10 employees
Buying a software solution is only a half part of the solution (or even less). You need to optimize usage of the software by hiring professionals who will help you to make the most of the software, especially in the beginning. Repeat hiring of external consultancy every couple of years as knowledge fades out (people get different tasks to do). You should optimize your software infrastructure and re-evaluate it every three to four years to make optimal use of your infrastructure as the outside world changes very fast. Requirements also change. View full review »
Find out what your peers are saying about Atlassian, ServiceNow, ManageEngine and others in IT Service Management (ITSM). Updated: October 2019.
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MohammadRanjbar
IT Manager at Razi Insurance
I would rate this as nine out of ten. If they add a dashboard for management customers, it would be a ten. View full review »
MandlaMbonambi
Founder and The Craftmaster at a tech services company with 1-10 employees
On a scale of one to ten, I would rate this solution as an eight. It is a good solution and it helps to boost productivity. View full review »
BasharatAhmed
Product Manager at Hashmove
I started using JIRA in 2016 when I joined this company. It was a new software-house-startup company. They asked me if I would like to use JIRA or any other tool. I chose to learn JIRA and not do any R&D. I was very comfortable and the team will be comfortable. We are a hiring team, so we have the authority to impose on our people. I didn't install this solution, but I use it and I configured it. What I learned is that JIRA is all about the team. If you know the tool, but you don't communicate with your team then it will not be of any benefit. On the other hand, if you want to benefit from using this solution, first you have to learn how to use the solution, and then you have to translate that to your team and teach them how to use it. I would recommend JIRA to everyone, including my friends. I am working on owning my own business and I plan to use JIRA for project management. I would rate this solution an eight out of ten. View full review »
Ahmed Shehata
IT Quality Section Head at a transportation company with 1,001-5,000 employees
We are using the on-premises deployment model. It's a good, stable solution. It can help open the IT Solution management backing if you're just looking to do some enhancements. I would rate the solution seven out of ten. View full review »
Eman Masalmeh
Quality Engineering Lead at a software R&D company with 51-200 employees
We are resellers for this solution. I would recommend the JIRA Service desk, but there is always room for improvement. I would rate this solution an eight out of ten. View full review »
SeniorOwnder67
Owner and Senior Consultant at a tech services company with 1-10 employees
My advice to others would be to use the solution as is, and not to try to perform some sophisticated solutions. If it fits to your needs, take it. If not, use another solution. I rate this solution a seven out of ten, and in the future, I would like to see better infrastructure, more scalability, better performance, load balancing and things like that. View full review »
ChiefEO67
CEO at a tech vendor with 1-10 employees
I would rate the solution eight out of ten. I'd rate it higher, but it is expensive and very hard to customize. View full review »
SeniorMa5691
Senior Manager at a retailer with 5,001-10,000 employees
I would rate this solution a seven out of ten. View full review »
Find out what your peers are saying about Atlassian, ServiceNow, ManageEngine and others in IT Service Management (ITSM). Updated: October 2019.
372,906 professionals have used our research since 2012.
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