JIRA Service Desk Previous Solutions

Yaser_Kazerooni
Agile Couch at Fusoft
I worked in a different company and when I was there they were using a different solution. It was an airplane company in Iran. For part of my job, I was tasked with finding the best solution for managing tasks in different layers of the organization — different tasks for different departments. For example, I wanted them to record requirements for cost and team level or management level. Unfortunately, with the product they were using, I could not find these solutions for task management. As this was critical, I needed to do some research into other task management solutions. After a search I found some reviews on ITCentralStation.com, I found from the reading that the Atlassian system would be better to serve our needs because of the features. I looked at other solutions and reviews but I finally chose the JIRA system. This is the best application for me because it supported different solutions and could be one big solution for different layer of the organization using JIRA Service Desk, JIRA software, or JIRA Core. View full review »
Stephen Kane
Technical Solutions Consultant at a tech services company with 51-200 employees
We have looked for solutions in terms of the enterprise applications that are used by my company. We already have Confluence, we have JIRA Service desk, and we have Quest KACE Endpoint Management. We also use VMware AirWatch, virtualization productivity, and Dell hardware. A solution that works with these existing tools means that there is lest to change and train. View full review »
IVerlaek
Director at a tech services company with 1-10 employees
We previously used CRM systems, like Vtiger CRM and SugarCRM. These are not intended for a development department. View full review »
Find out what your peers are saying about Atlassian, ServiceNow, ManageEngine and others in IT Service Management (ITSM). Updated: October 2019.
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MandlaMbonambi
Founder and The Craftmaster at a tech services company with 1-10 employees
We previously used the defect module for Micro Focus ALM. View full review »
BasharatAhmed
Product Manager at Hashmove
We previously used different solutions, and we could have used both, but we found that JIRA was a good solution. We found it to be user-friendly, and it had a better market share. Although there are some differences, the other solution is very robotic and JIRA is very intuitive, it is very usable. View full review »
Ahmed Shehata
IT Quality Section Head at a transportation company with 1,001-5,000 employees
We previously used FS from Nexus, a Mac-specific manager, and a CS manager, among others, for various types of service management. We were trying to replace the IT Service management solutions with Jira mainly as a non-technical box for a non-technical cost and push management. View full review »
Find out what your peers are saying about Atlassian, ServiceNow, ManageEngine and others in IT Service Management (ITSM). Updated: October 2019.
372,622 professionals have used our research since 2012.
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