JIRA Service Desk Pricing and License Cost

Satyadeo Thakur
Lead Consultant at Enquero Inc
I'm not sure what the exact pricing is, but it's tiered based on the number of users. If a company has 10 users it might cost X but with 50 users it will cost Y. Outside solutions, such as plugins, may come at an extra cost. Apart from that, I don't think Jira has additional costs. View full review »
Imed Inoubli
Information Technology Service Desk Manager at MAF Retail
Compared with other vendors, pricing is okay. But they increase the price every year which gets me in trouble with finance. I have to convince them why I have to pay these extra amounts which are supposed to stay the same. I know it's not linked to Atlassian always, because also the other partner was giving us the price directly. View full review »
MohammadRanjbar
IT Manager at Razi Insurance
Actually in Iran we don't have copyright or intellectual property, so we can use JIRA for free. It's uncomfortable, but because we don't have any laws about copyright, we must do it. We also do this with other products, like Microsoft's for example. We usually get them free. We have no problem using the full feature set free. View full review »
Learn what your peers think about JIRA Service Desk. Get advice and tips from experienced pros sharing their opinions. Updated: January 2021.
456,812 professionals have used our research since 2012.
MandlaMbonambi
Founder and The Craftmaster at a tech services company with 1-10 employees
I do not have a good idea of the costs as that is not my department, but it is a valuable solution for handling and tracking multiple projects. View full review »
Ahmed Abdelwahab
Corporate Performance Lead at a tech services company with 501-1,000 employees
We may upgrade the license that we have. The license that we currently have is good for 500 agents, and it's not full yet. When we expand it will be necessary to upgrade the license. There are additional fees for add-ons. View full review »
Ahmed Shehata
IT Quality Section Head at Saudi Public Transport Company JSC
When we bought the solution, I recall there was one license option limited to 50 users. There is an enterprise version as well. View full review »
reviewer1275297
Project & Delivery Manager at a comms service provider with 10,001+ employees
It's not really expensive, especially when you compare to ServiceNow or other solutions, and it's not expensive to maintain. There are additional costs for add-ons that require additional software to support the specific add-on. There are not only custom licenses, they have licenses for add-ons as well. Globally, it's an interesting cost perspective. View full review »
Attila Salanki
Consultant at Lupus
We are very satisfied with the pricing of the product. Because we are an associate partner it is free for us. View full review »
reviewer1397925
Operations Executive at a tech services company with 11-50 employees
The pricing is very competitive and I think that it is okay. View full review »
Avelino Carrizo
Financial Sector Consulting Manager at a computer software company with 51-200 employees
Our customers think that the pricing is high. Compared to the competitors, I think the pricing is fair. View full review »
Learn what your peers think about JIRA Service Desk. Get advice and tips from experienced pros sharing their opinions. Updated: January 2021.
456,812 professionals have used our research since 2012.