JIRA Service Desk Primary Use Case

Director at a tech services company with 1-10 employees
Optimizing the IT and support departments to handle tickets without "going under" in the amount of work that they are doing by organizing the most important and urgent things first. View full review »
Founder and The Craftmaster at a tech services company with 1-10 employees
We primarily use this product to log issues that require investigation or solutions. View full review »
Senior Manager at a retailer with 5,001-10,000 employees
We use this solution as a help desk. It's a place where the users upload tickets related to a new project, new ideas, new incidents, and things like that. View full review »
Marc Isern Barbat
Analysis Manager at a tech services company with 11-50 employees
Service Desk and implementing typical ITIL processes (change, incident, problem, support management, etc.). View full review »

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