JIRA Service Desk Pros and Cons

IVerlaek

Director at a tech services company with 1-10 employees

The automations will really help the company by delegating work the way your company operates.

It makes the IT department more transparent and helps the employees.

JIRA SD also helps for much better feedback on the work being done. All colleagues can see what is happening.

Transparency of the system helps both internal and external persons involved.

MandlaMbonambi

Founder and The Craftmaster at a tech services company with 1-10 employees

This is a flexible tool for logging and tracking issues efficiently.

SeniorMa5691

Senior Manager at a retailer with 5,001-10,000 employees

The most valuable feature of this solution is that it is user-friendly.

Marc Isern Barbat

Analysis Manager at a tech services company with 11-50 employees

Allows customized processes for our service contracts.

Reporting and easy export to Excel spreadsheets.

IVerlaek

Director at a tech services company with 1-10 employees

In general, JIRA has no relation to customers or financials. Therefore, marketplace add-ons are needed to make it work for customer-facing systems.

MandlaMbonambi

Founder and The Craftmaster at a tech services company with 1-10 employees

It would be better if it had capabilities to connect to mobile applications (e.g., Whatsapp)

SeniorMa5691

Senior Manager at a retailer with 5,001-10,000 employees

This solution lacks features for project management.

Marc Isern Barbat

Analysis Manager at a tech services company with 11-50 employees

SaaS version for large organizations (more than 2000 users) is not available.

Include a split configuration in a layer part to allow cloud services to have almost full admin rights in SaaS.