JIRA Service Desk Pros and Cons

JIRA Service Desk Pros

IVerlaek
Director at a tech services company with 1-10 employees
The automations will really help the company by delegating work the way your company operates.
It makes the IT department more transparent and helps the employees.
JIRA SD also helps for much better feedback on the work being done. All colleagues can see what is happening.
Transparency of the system helps both internal and external persons involved.
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MandlaMbonambi
Founder and The Craftmaster at a tech services company with 1-10 employees
This is a flexible tool for logging and tracking issues efficiently.
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SeniorMa5691
Senior Manager at a retailer with 5,001-10,000 employees
The most valuable feature of this solution is that it is user-friendly.
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Marc Isern Barbat
Analysis Manager at a tech services company with 11-50 employees
​Allows customized processes for our service contracts.
Reporting and easy export to Excel spreadsheets.
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JIRA Service Desk Cons

IVerlaek
Director at a tech services company with 1-10 employees
In general, JIRA has no relation to customers or financials. Therefore, marketplace add-ons are needed to make it work for customer-facing systems.
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MandlaMbonambi
Founder and The Craftmaster at a tech services company with 1-10 employees
It would be better if it had capabilities to connect to mobile applications (e.g., Whatsapp)
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SeniorMa5691
Senior Manager at a retailer with 5,001-10,000 employees
This solution lacks features for project management.
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Marc Isern Barbat
Analysis Manager at a tech services company with 11-50 employees
​SaaS version for large organizations (more than 2000 users) is not available.
Include a split configuration in a layer part to allow cloud services to have almost full admin rights in SaaS.
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