The investment is $10 a month now. If we're paying $10 per agent per month and even have more than three agents, it is easily worth it. It is worth its weight in gold in being able to link everything together and have everything in one place.

It is worth the money; however, if a company has budget complications, they should start with a standard version. 

There's ROI from JIRA Service Management. The solution decreased the emails and calls we received about issues, so we require all users to log everything in JIRA Service Management. We use the platform in all departments, such as Finance, HR, and Procurement. We even use JIRA Service Management for any workflow, even those needing approval or escalation, because we get ROI from it.

We have witnessed an ROI. The solution has paid for itself.

We never calculated the return on investment. Jira is useful when your teams are virtual and distributed across several sites or when there are many items, especially when they need to be tracked for compliance reasons. Software like this is always useful in those cases. It may be less valuable if everyone is in the same place and there are only few larger items to handle, in an environment that gives more leeway in terms of compliance.

JIRA Service Management has helped our organization save time.

It is hard to calculate costs you do not make.

It is also hard to calculate growing efficiency. 

I can see that JIRA avoids chaos and makes the whole company work more efficient as all feature requests and internal/external requests are all visible in the JIRA tickets and the Confluence wiki system.

It made money the first year already.

We have seen an ROI. The standard way of operating with Jira has optimized time efficiency, which translates to cost efficiency. It allows us to resolve issues more efficiently, although the interface complexity might slightly impact overall efficiency.

As Jira Service Management lets you enjoy efficiency and more visibility compared to other solutions, you can consequently save money, so there's ROI from the solution. Still, at first, there were some deductions.

ROI-wise, it's a seven out of ten.

Switching to JIRA provided a financial ROI. We did the ROI study when deciding to move from HP Service Manager and determined it was beneficial.

The main organization, the international organization, would be in charge of that. I can't say for certain, but I believe they have seen a return on investment.

We have seen a return on investment in that it makes us more efficient and that in turn will make our clients happier.