JIRA Service Desk Room for Improvement

Director at a tech services company with 1-10 employees
In general, JIRA has no relation to customers or financials. Therefore, marketplace add-ons are needed to make it work for customer-facing systems. View full review »
Founder and The Craftmaster at a tech services company with 1-10 employees
The product could be improved by integrating better with mobile numbers. For example, creating a WhatsApp platform would extend the solution and make it more useful. For now, when the issues are logged here, requests and responses go through the email server. The additional opportunities for connectivity would make it possible for quicker responses and more immediacy. With Micro Focus, one of the tools we used, we were able to build in a script that would send a response through WhatsApp instead of sending emails to the project group. JIRA would be better if that type of thing were possible, or even better if the solution was actually built into the product instead of having to use another service. I think if JIRA can get that one right, it will be more desirable in the marketplace in general. More interactive reporting would also be helpful. View full review »
Senior Manager at a retailer with 5,001-10,000 employees
This solution lacks features for project management. I would like to see more reports. View full review »
Marc Isern Barbat
Analysis Manager at a tech services company with 11-50 employees
* SaaS version for large organizations (more than 2000 users) is not available. * Include a split configuration in a layer part to allow cloud services to have almost full admin rights in SaaS. View full review »

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