JIRA Service Management Stability

MA
Director of ERP Systems at Clesen Wholesale

Its stability is very good. So far, I've got only one issue in Confluence. When I'm at a table and I tab to a new cell, for some reason, it changes the text direction from right to left.

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Shambuling-Doni - PeerSpot reviewer
Sr Manager IT at L&T Technology Services

It is a stable solution. I would rate the stability a nine out of ten. 

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Anna Virtsan - PeerSpot reviewer
IT Project Manager at UkrSibbank

It is a stable solution. It is an online solution so it is easy to maintain. 

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Buyer's Guide
JIRA Service Management
March 2024
Learn what your peers think about JIRA Service Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,246 professionals have used our research since 2012.
Joe Dede - PeerSpot reviewer
Director at EMSOURCE

When it comes to the stability of this solution, I would rate it a six, on a scale from one to 10, with one being the worst and 10 being the best. 

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Sai Durga - PeerSpot reviewer
Sr.Software Engineer at Xoriant

The stability is okay. We do get bugs. However, we can figure it out. 

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II
IT Support Manager at MAF Retail

One to two times a year, my company faces some JIRA Service Management stability issues, though it isn't entirely because of the solution. The problems sometimes arise from storage or hosting, which means my company should upgrade the version, and that's it.

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AbhishekSingh10 - PeerSpot reviewer
Program Lead at PureSoftware Ltd

The solution is stable. There are no bugs or glitches. It doesn't crash or freeze. 

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NagarajuPadidam - PeerSpot reviewer
Senior Director at DTN

The cloud version is stable.

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Khalid Qureshi - PeerSpot reviewer
Program Architect at Afiniti.com

The solution is quite stable. With 30 teams on the solution, there must be more than 30 projects with multiple requests coming in, but two people are enough to handle Jira. I rate the solution's stability an eight or a nine out of ten.

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DA
Manager at GMX

Jira is fairly stable.

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Lokesh Jayanna - PeerSpot reviewer
Vice President at Goldman Sachs at a computer software company with 10,001+ employees

We are satisfied with the solution’s stability.

I rate JIRA Service Management a nine or ten out of ten for stability.

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Rohit Nagar - PeerSpot reviewer
Pre-Sales Solution Engineer at Amrut software pvt ltd

It is a stable solution. Stability-wise, I rate the solution an eight to nine on a scale of one to ten.

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it_user810093 - PeerSpot reviewer
Director at a tech services company with 1-10 employees

No, it is running very stable, but only when you have a test system to try out things. As it is designed for developers, it is hard to convince developers to tamper with the production system.

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Saifallah Chakroun - PeerSpot reviewer
IT Manager at MTF Industriel

The solution is reliable and stable. The performance is good. There are no bugs or glitches. It doesn't crash or freeze. 

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Bhavneet Kaur - PeerSpot reviewer
Vice President of Products at Incivus Inc.

I would rate the stability a nine out of ten. Stability is pretty good; there's never a significant downtime. It's been great.

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VijayS1 - PeerSpot reviewer
Head of digital transformation at Maantic

Our data is not on a large scale. We have approximately 1,000 employees and we are not having any issues with stability.

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JK
IT Test Manager at a transportation company with 10,001+ employees

For the environment, we are using JIRA Service Management for it is stable.

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JP
Assistant Manager at NAVER Corp

Stability-wise, Jira Service Management is a nine out of ten because it's been stable for eight years.

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II
IT Support Manager at MAF Retail

People are looking for more stability and reliability in the system, which is improved in every release, which is good. It's always improving. I feel the difference from the day I moved to version seven and today. It's become faster and they don't have issues with the slowness anymore.

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Vijaya Shanmugam - PeerSpot reviewer
Gateway UAT Lead at a educational organization with 51-200 employees

Jira is highly stable.

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KS
Project Manager at a tech vendor with 10,001+ employees

This is a stable solution. 

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RC
QA Engineer at Kominiti

Most software work with the internet. Some of them, especially those that are cloud-based, are also linked with work servers, but there is no guarantee that they are 100% stable. If the network is not stable, then it affects the software. For example, if you open the web browser and type the URL and get a server error, it's usually a network issue. If the network is stable, the platform will work fine, but if it's not stable, you're going to expect some hiccups in the work site.

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Anuj-Kataria - PeerSpot reviewer
QA Manager at Next Solutions

The solution is stable. 

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Mariano Galan - PeerSpot reviewer
Responsible of the ALM/Atlassian business line at Sistemas

It is a stable solution. You can deploy it with high availability in a cluster.

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Carlos Ãgueda - PeerSpot reviewer
Operations Manager EMEA at a computer software company with 201-500 employees

The solution is quite stable and we've had no problems with it. I would rate the stability as an eight out of ten. 

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Andrew Burt - PeerSpot reviewer
Technical engineer at a consultancy with 201-500 employees

The solution is relatively stable. There was an incident not long ago where Jira was in the news because there was a small error made by somebody, and they ended up deleting a lot of customer environments and they didn't have any backups. I think that was a wake-up call for a lot of people. Otherwise, stability-wise, it's pretty good. They've got APIs and things for various other actions and we consume that and it seems to be pretty issue-free.

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GA
Head of ALM at a tech services company with 1,001-5,000 employees

I have confidence in Service Management. 

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VH
Platform Scrum Master at a comms service provider with 5,001-10,000 employees

We haven't had any issues with performance, other than issues related to being on-prem. It's a stable solution.

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JK
Lead Modeling & Simulation Engineer at Mitre

The stability is ok for our needs. There are times when there have been some flaky things, that I don't think we expected, but it's not crashing all the time.

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BR
Technical Project Lead, Agile Coach, IT Educator at Asia Pacific College

In general, it is pretty stable, but sometimes, it has been sluggish. In a month, I have probably encountered this issue four times. It doesn't impede my work. It is just sluggish. 

Sometimes, I get kicked out of the system. That typically happens when we're starting with some configuration.

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AK
Director at a financial services firm with 1,001-5,000 employees

Jira is quite stable.

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Khalid-Mehmood - PeerSpot reviewer
Program Architect - Service Quality at Afiniti.com

The solution is stable. 

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HD
Founder at Solvitech

The solution is stable.

There were three or four people working on maintenance, but their work was not only in Atlassian. They were working as system engineers. This is one of the responsibilities of maintaining Atlassian products and services.

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AM
IT Director at a real estate/law firm with 1,001-5,000 employees

I don't have experience with stability. My team would know more than I do.

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YK
Agile Couch at Fusoft

The product seems very stable. We have never had a problem.

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Francesco Fiorentini - PeerSpot reviewer
Bis Development Lead at a manufacturing company with 51-200 employees

JIRA Service Management is a very stable solution.

I rate the solution an eight or nine out of ten for stability.

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MR
IT Manager at Razi Insurance

JIRA has very good stability. We haven't had any problems with it.

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KK
Sr Associate at a maritime company with 501-1,000 employees

Recently, in the Jira cloud, we have had an issue. Users are not able to log in and some of the customer data has also been lost. Overall, it's stable, about 99% stable.

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Sohaib Ahmad - PeerSpot reviewer
Producer bridge and media scans at Quixel

We're using the cloud version, which I think is more stable than the on-prem.

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MF
CEO Executive at Spider Technology

JIRA is a very stable solution.

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JZ
Director of operations at a computer software company with 1,001-5,000 employees

I haven't noticed any problems with stability.

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PR
Project & Delivery Manager at a comms service provider with 10,001+ employees

This solution is stable and we have not experienced any bugs.

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AS
IT Quality Section Head at Saudi Public Transport Company JSC

The solution is stable.

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AshishAjmani - PeerSpot reviewer
Business Leader - RPA, AI, Blockchain at a tech services company with 51-200 employees

It's pretty stable.

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ST
Lead Consultant at Enquero Inc

There are minor bugs and issues, however, I would describe the solution as quite stable.

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MM
Regional Manager at AKC Enterprise Ltd

The stability of JIRA Service Management is good.

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BA
Product Manager at Hashmove

This solution is stable. There are constant updates every few days.

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Gaurav Chauhan - PeerSpot reviewer
Product manager at Indusface

The solution is stable. Approximately 500 users utilize it in our organization.

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RL
Sr. Manager - Global Systems Manager at a paper AND forest products with 1,001-5,000 employees

This is a stable solution. 

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BG
Senior Manager in IT enabled Change at a tech services company with 51-200 employees

The solution is very stable. 

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AC
Solutions Architect Leader at a tech services company with 201-500 employees

The product is stable. the performance is good. It's problem-free. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

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AA
Corporate Performance Lead at a tech services company with 501-1,000 employees

It is stable most of the time, but we are facing issues with the data center implementation.

The single sign-on does not work as expected. I have to sign in every couple of hours, re-sign, and I have to sign in even if I am signing into my domain or on my laptop.

Otherwise, the performance is good. There are no bugs. 

Some modifications had to be done to our data center servers.

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JM
Service Delivery Manager at a tech services company with 201-500 employees

JIRA Service Management is very stable.

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EM
Quality Engineering Lead at a computer software company with 51-200 employees

The solution is stable.

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Antonio Biviano - PeerSpot reviewer
Senior Consultant at FinXL IT Professional Services

I have found JIRA Service Management to be stable.

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LK
Vice President Digital Strategy & Executive Delivery at a tech services company with 51-200 employees

The stability is good. 

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AC
Financial Sector Consulting Manager at a computer software company with 51-200 employees

It is very stable. Our clients don't have problems with stability. 

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YN
Owner and Senior Consultant at a tech services company with 1-10 employees

The solution is very stable.

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SK
Technical Solutions Consultant at a tech services company with 51-200 employees

The product itself seems stable. We don't run into issues where we blame JIRA directly for failing.

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FA
Sysadmin at a tech services company with 201-500 employees

The solution is stable. 

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SA
Operations Team Lead at a tech vendor with 201-500 employees

The stability is good.

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SB
COO at a computer software company with 51-200 employees

We have had a problem with stability in the past, although it has been resolved.

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MM
Founder and The Craftmaster at a tech services company with 1-10 employees

We find that this is an excellent tool and it is very stable.

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EL
Senior Manager at a retailer with 5,001-10,000 employees

This is a stable and reliable solution.

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VS
CEO at a tech vendor with 1-10 employees

The stability of the solution is okay.

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Buyer's Guide
JIRA Service Management
March 2024
Learn what your peers think about JIRA Service Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,246 professionals have used our research since 2012.