JIRA Service Management OverviewUNIXBusinessApplicationPrice:
What is JIRA Service Management?
Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident, problem, change, and configuration management.
JIRA Service Management is also known as JIRA Service Desk.
JIRA Service Management Buyer's Guide
Download the JIRA Service Management Buyer's Guide including reviews and more. Updated: September 2021
JIRA Service Management Customers
mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada
JIRA Service Management Video
What users are saying about JIRA Service Management pricing:
- "Right now, there are only two of us who are both agents on the help desk and developers. We might be on the free version because we're less than three agents or users. I'm looking at Zephyr tests, which have a $10 a month flat rate, so right now, it is $10 a month. There are lots of add-ons. They do a free version, a standard version, and a premium version. In the last company, we started on $50 a month. By the time I left, we were paying $4,500 a month. That was mainly because we had 100 users on Confluence. I bought an add-on for Jira software for which we had 10 users, and that was $5 per user per month. It was costing me $500 a month, whereas it should only be $50 a month. I don't know if licensing fee has changed. I'd like our whole company to use it, but the big problem is the licensing because the Confluence side is what is really useful, but if I add 30 users to Confluence and then buy an extension for Jira software, I've got to pay for 30 licenses, even though I've only got two users in Jira software. It is the one big disadvantage of cloud software. You always have to pay for the number of seats regardless of which product you are on. This will probably severely limit how many people would use it because I'm not going to start paying $10 per user per month for a Jira software add-on when there are only two people using it."
- "I am using the free version, but my clients are paying for it. When they start, they evaluate it for 30 days, and after seeing the value, they move to its paid version."
- "We may upgrade the license that we have. The license that we currently have is good for 500 agents, and it's not full yet."
- "It's not really expensive, especially when you compare to ServiceNow or other solutions, and it's not expensive to maintain."
JIRA Service Management Reviews
Learn what your peers think about JIRA Service Management. Get advice and tips from experienced pros sharing their opinions. Updated: September 2021.
536,244 professionals have used our research since 2012.
See 5 more JIRA Service Management Reviews