JIRA Archived Reviews (More than two years old)

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Satyajit Roy
Real User
UX Architect at a software R&D company with 51-200 employees
Feb 19 2018

What is most valuable?

Active sprints. It is like a Kanban Board drag and drop backlog to assign, to do, and finish the task.

How has it helped my organization?

JIRA is very efficient. It helps us to create benchmark times to solve each ticket's severity. Burn down charts show your effort against the estimated time.

What needs improvement?

When creating Epic, Story, and Task, there is no provision to set estimated time. The estimated time can only be set once the ticket is created.

What's my experience with pricing, setup cost, and licensing?

Its very nominal prices per the features available.

Which solution did I use previously and why did I switch?

We have In-house project management tool. The report generation, burn chart are not so good. We Started to use Jira to collobrative between different projects across… more»

What other advice do I have?

JIRA is very good. With another tool, like Confluence, HipChat, Trello, Bitbucket, Bamboo, and FishEye. It creates a robust project and product management process.

Which other solutions did I evaluate?

No
Aimee White
Real User
Info Sec Consultant at a consultancy with 1-10 employees
Jun 01 2017

What is most valuable?

Perfect for keeping track of large amounts of bugs, tasks queries and releases for fixes. The SaaS does the job it is supposed to: helps you keep track of your projects. What I like most is the ease of adding users and the obvious nature of what they need to do - drag and drop is always a win. It is cross methodology so Scrum, Kanban... it doesn't matter, you can use JIRA. I like how it shows the… more»

How has it helped my organization?

In reality, it's allowed me to raise and keep track of 700 tickets (bugs, queries, tasks etc) effectively. I can track what tickets are in UAT and which ones are coming out in the next software release. It's very simple. It allows all of those involved in a project, to see what stage their deliverables are (depending on what you allow people to view, they can see all deliverables from all teams)… more»

What needs improvement?

I have no areas of improvement that I would push. JIRA does what I need - it allows me to assign tasks and to update my project. Any problems that I have found have been more to do with people entering with a lack of details - rubbish in = rubbish out. But that is the same with all apps.
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Vendor
CEO at a healthcare company with 51-200 employees
Dec 25 2016

What is most valuable?

Easy to configure, very fast to configure, extremely powerful workflows and schemes, integrates with other Atlassian tools as well as 3rd party tools.

How has it helped my organization?

Collaboration and software development lifecycle were the 2 keys that JIRA served great for. We have multiple organizations in the company already using JIRA for tracking… more»

What needs improvement?

Better JIRA Agile integration and more functionality related to JIRA Agile plugin

What's my experience with pricing, setup cost, and licensing?

10 years ago 2K initially and 1K for additional plugins. recently 10K for the Atlassian Suite and additional plugins.

Which solution did I use previously and why did I switch?

Remedy, Bugzilla, Clearcase, TestTrack and Rally have all been replaced with JIRA with my leadership

What other advice do I have?

It rocks simply.

Which other solutions did I evaluate?

HP QTP, Serena Business Manager, Rally
Real User
Principal Program Manager at a Consumer Goods with 1,001-5,000 employees
Sep 30 2016

What is most valuable?

Customization of workflow is a key valuable feature. JIRA comes with a few default workflows, however you can create highly customized workflows depending on your needs.

How has it helped my organization?

Tracking more items in JIRA allows for more transparency of projects; centralized access to latest issues, risks, tasks, etc.

What needs improvement?

Improvements for Cloud version. One such item is available of nested user groups, which is available on server version. Managing a large number of users on Cloud version is extremely challenging due… more»

What's my experience with pricing, setup cost, and licensing?

Pricing is based on the number of users. Cloud is cheaper, but choose in-house (server) version if you can, as it has more features and is more secure; overall very affordable.

What other advice do I have?

JIRA is tool. As with any tool, it needs to be in the hands of the right person to be used effectively. The administrator and/or trainer in your company should be very competent with JIRA, as they… more»

Which other solutions did I evaluate?

We looked at RedMine (open source), but features were limited, and it is not very user friendly. Other options such as BaseCamp and Asana were not really comparable products, in my mind, even though… more»
Vendor
Sr. Test Analyst at a insurance company with 51-200 employees
Sep 23 2015

What is most valuable?

As a Test Analyst my first requirement is to have a tool where I can create a repository for all my test activities like test cases, test execution, defects and reports. Zephyr is an add-on which provides facility to use JIRA as a test management tool. We can write test cases, add versions, create… more»

How has it helped my organization?

My organization uses Wiki and JIRA both for requirement gathering, but very few know the capability of JIRA as a test management solution. People in the past used to write and execute test cases in WIKI and also log the defects from there. This not only made it difficult to manage the test cases and… more»

What needs improvement?

Though JIRA can be used as a Test Management tool, it is not complete by itself. There are still a few niggles in it as compared to other products like HP ALM. We can export the reports in xls or pdf. Also whenever we fail any test steps, the test does not fail by itself, we need to manually select… more»

Which solution did I use previously and why did I switch?

I worked on HP QC 9 & 10 before JIRA. There were no issues with these tools to switch to JIRA, but the tool used fora project always depends on management, user benefits and cost involved in it.
Vendor
Senior Manager of QA at a healthcare company with 501-1,000 employees
Aug 15 2015

What do you think of JIRA?

Valuable Features:

User friendly, easy to set up and maintain. Great integration along other Atlassian tools. Application can be enhanced either with free plug-ins or you can create your own.

Improvements to My Organization:

Seamlessly merged efforts between quality and R&D.

Room for Improvement:

Missing a Requirement Management piece on the suite.
Vendor
Engineering Manager at a healthcare company with 10,001+ employees
Mar 02 2015

What is most valuable?

Having a Technical Account Manager gives us someone who I can email about any of my questions or concerns about products, roadmaps, configuration and scalability options, etc. If I have an idea for something I want to do he might say… more»

What needs improvement?

Collaboration on open action items and active ongoing projects. I spoke with my TAM about this issue and he completely agrees. There is no one system on which TAMs and their customers can collaborate on action items, ongoing projects… more»

Which solution did I use previously and why did I switch?

Yes, we have used several throughout the growth of our part of our organization. Most recently we moved off of Rational Team Concert from IBM. There is not enough time to tell you why I hate that product! It is one of the worst products I… more»

What other advice do I have?

As an Enterprise customer, evaluate what you really need. If it's tech support above/beyond what comes with the subscription, go with the Enterprise tech support instead. TAM is when you really need/want an advocate within Atlassian. For… more»

Which other solutions did I evaluate?

We did not look at any other complete suites of tools. We evaluated Rally Enterprise and VersionOne for project/defect tracking. Both of those options had decent levels of integration with our CI tools. Ultimately the value that the… more»

What is JIRA?

JIRA has multiple deployment options to provide the flexibility your organization needs.

Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.

For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.

Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.

Also known as
JIRA Software
JIRA customers

Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.

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