Jitterbit Harmony Platform Archived Reviews (More than two years old)

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Vendor
Director Technology Services, Retail Direct & Ecommerce at a consumer goods company with 501-1,000 employees
May 22 2017

What is most valuable?

Jitterbit provides the ability to quickly map data between files and databases. Because it is done without much coding, it can be done quickly with a small team and… more »

How has it helped my organization?

We continue to find more and more ways to leverage the tool. With it, we are able to pull orders from eBay using an API without formal in-house expertise.

What needs improvement?

Looping through complex data structures can be difficult. There should be better documentation to address common scenarios.

What's my experience with pricing, setup cost, and licensing?

The Jitterbit price is based upon endpoints. They also offer ERP connectors with their Enterprise edition. If you only need the ERP connector, they will license a custom… more »

Which solution did I use previously and why did I switch?

We used a combination of in-house scripts and old integration tools. Jitterbit is very flexible. Replacing a number of tools with a single, standard, supported tool with a… more »

What other advice do I have?

Make sure you understand the definition of “endpoint”. The product can become expensive if you are connecting to a large number. Take advantage of the free trial. You can… more »

Which other solutions did I evaluate?

We evaluated a number of solutions, including writing custom interfaces/scripts. No other solution was an "apples-to-apples" comparison.
Consultant
VP, Business Technology at a tech services company with 201-500 employees
May 22 2017

What is most valuable?

It is very easy to build integrations and processes to pull and push data.

How has it helped my organization?

It used to take us 60 – 80 hours to build integrations. We can now do most of them in less than one day. It has been a huge time saver for us.

What needs improvement?

I would like the ability to offer a dedicated cloud version for security. Some of our customers are uncomfortable allowing their data to go to the cloud unless there is a… more »

What's my experience with pricing, setup cost, and licensing?

No advice here. Jitterbit was extremely cost effective for us compared to other options.

Which solution did I use previously and why did I switch?

We were using Informatica. It was old, bloated with integrations we did not need, and not cloud-based. It was also much more expensive than Jitterbit.

What other advice do I have?

We mainly used the NetSuite, Salesforce, and Oracle integrations. Those all worked seamlessly. We did not look into all the other standard integrations they offer. You… more »

Which other solutions did I evaluate?

We evaluated Informatica, Pentaho, MuleSoft, Pervasive, and Talend.
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Consultant
Technical Consultant - Salesforce Specialist at a tech services company with 201-500 employees
May 18 2017

What is most valuable?

For both Jitterbit Harmony ETL and Jitterbit Salesforce Data Loader, I value the following: * The fluid user interface (probably the most user friendly interface, when… more »

How has it helped my organization?

The Jitterbit Salesforce Data Loader has allowed my team to be creative with the cost effective solutions that we propose to clients, since the Data Loader solution is… more »

What needs improvement?

In the past few months, there have been some server downtimes during work hours that have affected some critical scheduled integrations. Jitterbit can improve in this… more »

What's my experience with pricing, setup cost, and licensing?

I do believe Jitterbit has one of the better pricing and licensing options out there compared to its competitors. However, you can get better pricing from its competitors… more »

Which solution did I use previously and why did I switch?

* For full integration needs, we used IBM Cast Iron. * For quick data migration, we used the Apex Data Loader. We switched primarily because of cost.

What other advice do I have?

Most of the ETL tools can achieve the base function of data integration. When selecting a product, pick the one that is: * Easy to implement and manage * Cost effective *… more »

Which other solutions did I evaluate?

We evaluated the following alternatives: * Dell Boomi * IBM Cast Iron * IBM WebSphere * Informatica * Pentaho data integration (Kettle)
Consultant
Senior Technical Consultant at a tech services company with 51-200 employees
May 18 2017

What do you think of Jitterbit Harmony Platform?

What is most valuable?

Easy integration with Salesforce Point and click Wizards

How has it helped my organization?

We use this product for our clients.

What needs improvement?

There were some bugs in the product. For example if you run a delete query and test, it deletes the actual data.

For how long have I used the solution?

We have used this product for eight months.

What do I think about the stability of the solution?

The product is stable.

What do I think about the scalability of the solution?

We haven't encountered any scalability issues, although it was tested with only a few thousand records.

How are customer service and technical support?

I have not used technical support.

Which solution did I use previously and why did I switch?

We previously used…
Vendor
CRM Administrator at a media company with 51-200 employees
May 18 2017

What is most valuable?

Integrity, ease of use, user-friendly user interface, and errorless logs are the most valuable features. We are extremely satisfied with this product.

How has it helped my organization?

We use this product on a daily basis and rely on it for inserting, updating, and deleting critical records in our organization.

What needs improvement?

Sometimes we experience disconnections and I have to close all Jitterbit programs. I have to hit the "Jitterbit Cloud Data Loader Start Services" button to reopen and… more »

What's my experience with pricing, setup cost, and licensing?

Every Salesforce administrator should use this product on their CRUD (Create, Read, Update, Delete) operations.

Which solution did I use previously and why did I switch?

I had been using Salesforce Data Loader and DataLoader.io previously. However, Jitterbit Cloud Data Loader is more useful, accurate, and reliable than others in the… more »

What other advice do I have?

It's easy and fun to use this product. You can count on it for all your CRUD operations.

Which other solutions did I evaluate?

We evaluated Salesforce Data Loader and DataLoader.io.
Consultant
Consultant at a consultancy with 11-50 employees
May 15 2017

What is most valuable?

Jitterbit handles the most lines of data in a .csv and loads the quickest of any data loader I have tried.

How has it helped my organization?

I am a consultant, but when I was an admin, it helped me make changes (inserts/updates) much faster.

What needs improvement?

It's pretty user-friendly. The only thing I would possibly change is the UI. It is still very 'Windows' looking. I know with Salesforce updating the UI like they did, it slowed it down a lot. I like… more »

What's my experience with pricing, setup cost, and licensing?

I only use the free version.

Which solution did I use previously and why did I switch?

I use Dataloader.io for very small jobs as it is super easy to use. But it’s VERY slow when you have more data and it only handles up to about 50,000 lines. I use the Salesforce data loader for medium… more »

What other advice do I have?

I only use the free version and I haven’t implemented it, per se.
Consultant
Data Architect / Data Migration Specialist / Cloud Consultant at a tech services company with 11-50 employees
Mar 31 2017

What is most valuable?

* The ease of use and the admin friendly UI for setting up integration. * The Cloud Console for monitoring and troubleshooting data operations. * The pre-built Salesforce connectors.

How has it helped my organization?

As a Salesforce implementation partner, Jitterbit is our go to recommendation when it comes to Salesforce integration with other systems because of its streamlined, easy UI and wizard-based… more »

What needs improvement?

Sometimes additional connectors are needed. There is also need for: * Temporary/lookup tables that can be referenced for data, without having to use additional servers. * Salesforce connectors that… more »

What's my experience with pricing, setup cost, and licensing?

We have noted that the base level with 3 connections is $2000, but the added bonus is that Jitterbit doesn't charge for any data volume/traffic, which is a good feature.

What other advice do I have?

Start simple and build on the complexity. If you need complex data cleansing, de-duping, denormalization, and/or normalization, then consider a tool such as CloverETL.

Which other solutions did I evaluate?

When providing recommendations, we suggest Jitterbit and Scribe Online as the cloud-based tool options and CloverETL as the on-premise system.
Consultant
Founder at a tech services company
Mar 26 2017

What is most valuable?

In descending order: * Data manipulation and mapping * Connection possibilities to HTTP (authenticated calls) * Connection and transaction management for the SQL server *… more »

How has it helped my organization?

Jitterbit allows us to: * Query databases and web services * Manipulate and organize data * Track the flow and the states of different processes

What needs improvement?

At the time, the scheduling and error handling left room for improvement. The execution of scheduled tasks was less reliable than it could be.

What's my experience with pricing, setup cost, and licensing?

I was not involved in the licensing and pricing.

Which solution did I use previously and why did I switch?

We used an in-house application. The maintenance required highly trained developers. Even so, we went back to that solution eventually.

What other advice do I have?

Get the latest version and train the personnel.

Which other solutions did I evaluate?

We did not evaluate any other products beforehand.
Consultant
Developer, Technical Lead at a tech services company with 51-200 employees
Mar 20 2017

What is most valuable?

* Connects to Salesforce * Adds scripts

How has it helped my organization?

* Better error handling and monitoring of all interfaces * The ability to add new interfaces: It really simplifies integrations, especially Salesforce related integrations * The ability to quickly set… more »

What needs improvement?

* Debugging: There should be a better way to track variable values during debugging. The need to print each log is frustrating when you encounter issues. * There should be a way to inspect the files… more »

What's my experience with pricing, setup cost, and licensing?

I was not involved with the client sale process.

Which solution did I use previously and why did I switch?

I am not aware of any previous solutions.

Which other solutions did I evaluate?

I am not aware of any other evaluated solutions.
Vendor
Chief Technology Officer at a wholesaler/distributor with 51-200 employees
Mar 19 2017

What is most valuable?

It runs like an appliance and has tremendous throughput. Jitterbit has been running since the day we went live with no issues at all.

How has it helped my organization?

We used to wait hours and hours for transactions to sync from our Magento website into our back-end system for processing. Now orders sync in near real time.

What needs improvement?

You need to have some development skills or hire a Jitterbit engineer to make changes. On the flipside, we only had several minor support incidents. It does not require… more »

What's my experience with pricing, setup cost, and licensing?

This is a mission critical element in our architecture, so the spend and the recurring annual support makes sense for our business. Each business needs to determine if it… more »

Which solution did I use previously and why did I switch?

We used EZ Connector between Fishbowl and QuickBooks. We migrated to MS Dynamics AX 2012 and also implemented Jitterbit.

What other advice do I have?

It is worth every penny.

Which other solutions did I evaluate?

We evaluated MuleSoft.
Consultant
Implementation Specialist at a consultancy with 51-200 employees
Mar 14 2017

What is most valuable?

* The pre-configured connectors to systems like SAP & Salesforce: This makes it extremely easy for someone who wants to integrate these two systems. * UI: Sets everything up in a logical manner. It’s easy to understand how things are… more »

How has it helped my organization?

This product has not had any impact on our current organization, but we have implemented this solution for many clients. It has streamlined some of their processes that were previously manual, required duplicate efforts, and were redundant.

What needs improvement?

* More pre-defined functions * More connectors * More samples for Jitterpaks

What's my experience with pricing, setup cost, and licensing?

The pricing is negotiable.

What other advice do I have?

If you are a developer, then you should have little to no problem implementing this product. However, if you are a beginning developer with little to no experience, it is possible that you will get through it. You will need to use all the… more »

What is Jitterbit Harmony Platform?

Open source integration platform designed to handle the most complex integration challenges between legacy, enterprise and On-Demand applications.
Also known as
Jitterbit, Jitterbit Harmony
Jitterbit Harmony Platform customers
LA Metro, Mophie, Club Auto, University of Miami, Exostar, Dialog Direct, Avero, Greenpoint Technologies, Berklee Online, Odyssey, KeyedIn Solutions, Swish Maintenance, SPP Pumps Limited, Talent Plus, Ricoh Canada, Televerde, Reed Construction Data, Sika US, Sunkist Growers
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