Juniper Ethernet Switches Customer Service and Technical Support

Mehdi Mamaghani
Specialist in Network Security at RayanCo
I have not personally really had a reason to contact Juniper's technical support directly. There has been no need because most of the time — it is really 95% of the time — I can say our problems are easily solved by the knowledgebases or forums or by just changing the Junos OS. In our company, someone had to contact support because we had some problems with some of the licenses. In that case, we did get support to help us to fix the problem. It was not really a problem with the product, it was about the license only. I do not know about the technical support services directly but I do know the issue was resolved. View full review »
DarrinKhan
Infrastructure Manager at a financial services firm with 11-50 employees
We have been in touch with Professional Services. They are excellent, and they're always on time. The responses are timely and they're very knowledgeable. If they're unsure then they will quickly consult other team members. The engineers that are dealing with it won't just sit there and try to figure it out themselves. They'll engage other members in their environment as quickly as they can. They get the issue resolved, so it's great. View full review »
CornelCristea
Network and Service Development Manager at a comms service provider with 51-200 employees
We have been in touch with Juniper technicians as well as with Juniper partners. They are good. They know the product and they know what to propose. We didn't want too much in terms of advanced data center features, so we did not have any problems. View full review »
Learn what your peers think about Juniper Ethernet Switches. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
417,925 professionals have used our research since 2012.
D6B8
District Technology at a K-12 educational company or school with 1,001-5,000 employees
Support is hit and miss. Currently, we have had issues with support. Juniper called me back about a bad review. It was nice speaking to somebody on the phone. I felt that they were taking my concerns seriously. View full review »
Vishnu Suresh
IT Administrator at RC Network Solutions Pvt Ltd
I have never contacted technical support directly because I haven't had any serious issues. When I need support, I look at the community forums on the website. There is a chat function on the website, which is very helpful. View full review »
HRaghavan
Manager - IT at a non-tech company with 1,001-5,000 employees
I'm very satisfied with the technical support. View full review »
reviewer994755
Network Security Engineer at a tech services company with 51-200 employees
I have been in contact with customer support and they are very bad. The response from support is very slow and they are always working from scratch. They don't have out-of-the-box solutions or ideas and most of the time, you have to escalate to second-level support. View full review »
SuhaibKhatib
Senior Network Engineer at Advanced Technologies
I have created only one ticket for technical support. The support was quick. View full review »
reviewer984912
Service Manager at a energy/utilities company with 1,001-5,000 employees
It was very difficult to get technical support, here in Egypt. There is no local support available. View full review »
reviewer1226619
Data Center Architecture and Planning at a comms service provider with 1,001-5,000 employees
Technical support is not so good. Sometimes we contact them, but they don't offer the best service. View full review »
Learn what your peers think about Juniper Ethernet Switches. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
417,925 professionals have used our research since 2012.