The support is excellent.

I rate the support of the Juniper SRX Series Firewall a ten out of ten.

Their technical support is excellent. As compared to any other company, Juniper has better support in India. We have a very good understanding, and I get good support from them.

We've used technical support very few times. They are fine. they respond. It's pretty standard. 

Technical support is always available, and I have had no issues with them. When I raise a ticket, they frequently join the session and resolve the issues.

On a scale from one to ten, where one is bad and ten is good, I rate the solution's technical support nine and a half out of ten.

We had to use the support in a couple of instances. When we have used the support, it was good. They were responsive and able to resolve our issues. There is also some community support online that I have found to be helpful.

Based on my experience with technical support, I would rate them a four out of five.

I haven't had any issues. I've only opened two or three tickets. It's a stable solution. I haven't used support too much. I'm able to solve issues myself mostly.

Sometimes there are delays in response or solving the issue.

They have technical support over the phone as well as the online ticketing system and that has worked out pretty well. They have been able to solve problems for us, although I do not know all of the details because we direct our clients to them. When our clients get in touch with customer support to resolve their issues, they share the information with us later.

I provide technical support myself.

Before, I found solutions myself. I don't usually need technical support for the SRX.

Compared to Cisco support, I would rate Juniper seven out of 10. It varies depending on who you get. 

Juniper support is very good. But more than the technical support, their documentation is awesome. You can just Google a solution right now by stating your problem. You get into the juniper.net and there is wonderful documentation. As a technical person, I have never seen any technical documentation that is as good. I would say it is awesome. Any person who has an interest to learn, who has the interest to scale his capability with the product, just has to go to the Juniper site and they will get all the information on every one of their products. I think that it is written well enough for a non-technical person to become technical.  

They have different levels of training available. They make it very easy and available for anybody to explore the solution. There are knowledgeable people available in the technical community. It is a very good solution overall.  

The technical support is not as good as it used to be, but it is comparable to that of other vendors such as Cisco. We have found that when we contact support, we often end up dealing with the same technician and have to repeat the same procedures before we can be referred to a higher level of technical support.

I have not contacted the support from Juniper SRX.

I would rate technical support 4 out of 5. They're responsive.

I have reached out to Juniper tech support a couple of times. I recall the experience being good. I got the answers I needed. I've used technical support from Sophos and Cisco in the past, and in comparison, I find Juniper to be quite good. I'd say we are satisfied with the level of support provided. 

Most of the feedback that I've got from my clients related to Juniper's support is that their support is okay. It is not spectacular. It is just okay.

I have used technical support quite a bit, and they are really good. I would rate them an eight out of ten. There is almost always room for improvement.

Ultimately, when customers encounter challenges, they reach out to us for assistance. We then establish a schedule and allocate a skilled technical professional to provide support. We initiate the process by creating a ticket for Juniper Service Centers' service team. The service team is very good and the response rate is quite fast. 

The customer support team is good. I recommend contacting them if any support is needed.

I have not used support services because I rely on experienced colleagues for answers. 

The technical support is quite good.

Sometimes, it is difficult to contact the Juniper support because we did not purchase the support package, as it was too expensive. We are using a local reseller instead. Sometimes, when we have had issues, it can take one to three hours for resolution, which is not good at all based on our company standard. However, once we have the right thing connected on the device, then it's very fast.

I would rate the technical support as a seven out of ten. The support is skilled, but the cost is expensive.

Technical support is a little worse than Cisco but better than everybody else.

We connected with tech support seven or eight months ago. We got good support and a good response.

The support that we receive from the partner is good. They are available if you are looking for a replacement or an upgrade, and they worked with me when it came to sizing the router according to our bandwidth.

They were also able to find a workaround to the problem that we were having with the serial interface not working on our SRX550-M.

The only issue with technical support is that it depends on the escalation.

Due to sanctions, we haven't used the technical support of the original company so the maintenance and everything is done by us.

Juniper support is okay, but maybe they could improve their support for the gates or when the gates are returned. It takes a lot of time to get a return about the subgate.

The technical support on offer is very good. Whenever I would have some issues, they have responded on time and they have really good knowledge of the product. We've been quite satisfied overall.

JTAC (Juniper Networks Technical Assistance Center) is just okay for technical assistance.  However, if you are used to Cisco TAC responsiveness, you will need to adjust your expectations with Juniper Networks TAC.

I could normally fix my issue with Cisco on the first or second call, speaking with the first Cisco TAC engineer (Tier 1) that I spoke with. Juniper Networks TAC is just as good, but in my experience, it takes about two to three times longer to get the same results. It is not unusual to require escalation before the issue is resolved. Juniper simply does not have the depth and number of Juniper experts as Cisco. 

I would say that their technical support is ok, but it needs improvement. This is an area where they are not as good as Cisco.

I have spoken with technical support 30 or 50 times. On a scale of one to 10, I would evaluate Juniper technical support at five. It's never resolved in one call. It's always a couple of calls. We're not being passed from one department to another, it's just that they don't seem to be answering the question you give them. It's very frustrating.

They provide an awesome technical support.

We have been in touch with support and they've been good. During the configuration stages, we had a couple of tickets and they were responsive to it.

I would rate their support seven out of ten.

The technical support directly from Juniper is too expensive, so we receive support from our local reseller instead. This can take between one and three hours, which at times is not up to our company standards.

While the Juniper support staff is skilled, is it too expensive, which is why I rate it seven.

Technical support is good, though we have not really used support much. Juniper has a decent knowledgebase.

Technical support is pretty good. I would rate it eight out of 10.

Technical support initially is not that fast, if the case requires escalation, the other levels of support are fast.

We generally contact the reseller that sold us the device and also has a maintenance protocol. We have services on-demand when some issues arise and we need help.

The reseller was pretty good regarding ticket issues, management, or making modifications, even during the production time. They are really trusted people, and a trusted IT company, and they've expertly managed all the requirements that I've sent them or any other modification on the network that I wanted to have.

The technical support is good, but there is a time delay between the support and attacks.

I think they have professional support. Support is really good, they are professional engineers.

Customer support is very good.

I have never needed to contact Juniper technical support.

Support is good. We speak to them quite often.

They have been pretty good. In some cases, they took a little bit of time to give a response for the cases we were facing. However, in most of the cases, they were very fast in responding and providing full resolution to the cases we faced.

The support could be somewhat improved with Juniper.

Juniper supports their products very well.

The technical support or tech team is good. So far, when I worked with them, they have been able to resolve issues firmly. If they cannot do it, they connect you with someone you can work with, so they can just connect to the engineering team. Their data services is something which is really good.

However, their documentation is a bit more challenging. They have unsourced to work, like knowledge base articles and stuff, but they would need to work a bit more on the documentation to compare with Cisco documentation. That's something that they can improve on. They have good documentation. The documentations are clear, but there is not sufficient content available.

Since COVID, the tech support is not much good. You have to wait a long time. For example, if you open up a case, you don't know how much time it will be before they come and if the person opening the ticket is even experienced.

I think technical support is good.

The solution offers very good technical support. We've found them to be helpful and responsive. We don't have anything to complain about. Their service has been good so far.

Technical support has been very good. I would rate it a nine out of ten. We're quite satisfied with the level of service we've been provided so far. However, they could improve slightly by increasing their time to respond. They can be a bit slow.

For me, the customer satisfaction, and awareness, is the most important thing. I usually train all my clients on their chosen system.

10/10

Technical support is brilliant, but I guess you have to pay for it.

Technical support is good. They seem to understand our customer's requirements. When they troubleshoot or support our customers, they seem to know what they are doing. They seem to be very helpful. But customers need support right away, and this has been an issue. It can take two to three days to get help some times just because of the volume of ticket request. 

High level of technical support.

I would give the technical support an eight out of 10 rating.

Juniper support was great. When we reported a critical issue, they responded with recommended fixes within four hours.

Regarding customer service, we prefer working with a company that lets us directly purchase their solutions worldwide using something like an internet store, so we don't have to go through partners or dealers. We currently deliver such solutions in many countries, and each country has its local vendor. 

Sometimes we can't rely on this delivery method because we haven't tried it yet in these countries, so it's not reliable to open new offices in foreign countries due to some restrictions, regulations, and price administration for networks. This is a problem. So it would be great if Juniper could deliver equipment that we purchase directly on some internet shop instead of using a local dealer or service center.

We've used technical support in the past and have been satisfied with the level of service they provide. they are helpful and responsive. 

The technical support is good. The engineers help support our customers day-to-day.

I haven't used technical support, just local support.

The technical support team is very co-operative and gives quick responses for the logged cases. A hundred percent of the logged cases have been resolved within the SLA period.

Technical support was not helpful.

The support was horrible. Once we started our investigation, we were faced with another support engineer calling to go over the first steps again. We needed to restart the investigation from the beginning of the week.

We're quite satisfied with technical support. They are very helpful and responsive and there is good documentation.

I didn't really need their support. I only needed their support for the demo of their CSR product because it wasn't working as mentioned in their documents.

We have premium support from the company and we provide support to our customers. 

Technical support is perfect.

I would rate the technical support at medium. The support is good, but other vendors have local engineers. This is something that could be improved.

I am satisfied with their technical support. It is better than what I have experienced with some other solutions.

10/10.

9/10.

Very impressive, but you have to know the inner workings of JTAC.

Very impressive, but you have to know the inner workings of JTAC. Juniper has a very effective 24/7 Follow The Sun.

The technical support is a lot better because when we log a case, they respond.

When we face problems, it is a firmware or software update. We call Juniper for support and they have a very good team for technical support. They help us a lot, then we will find the solution in the upgraded version of software of unit. 

Support is what the end customer buys. Unfortunately, it's not always from Juniper.

9 out of 10.

It's good.

It's good.