Juniper vSRX Customer Service and Technical Support

Enginet677
Network Engineer at a tech services company with 11-50 employees
We have very close contact with technical support, so if we have a problem we can contact them directly. It's a good relationship. They are very good. View full review »
Stratos Margaritis
Solutions Architect at Navarino S.A.
The technical support is very good. They are very fast. They are our partners. It's in their benefit to help us work efficiently. They are earning money on it. View full review »
reviewer900294
Network Security Engineer at a comms service provider with 1,001-5,000 employees
I have dealt with Cisco's Technical support as well as the Technical support from Juniper, and there are some differences. Cisco is more available, and the degree of competence regarding our case is better. View full review »
Find out what your peers are saying about Juniper, pfSense, Fortinet and others in Firewalls. Updated: June 2020.
426,617 professionals have used our research since 2012.
Samer Hamadeh
Senior Information Security Engineer at FNS
They have good technical support but we very rarely use technical support. We go through vendors. View full review »
SystemsAaad2
Systems Analyst at a university with 10,001+ employees
I have not contacted technical support. View full review »
ITmangr67
IT Manager at a comms service provider with 1,001-5,000 employees
Technical support is very bad. They never respond to any ticket you open, although we pay for the support. View full review »
Security2c74
Security Administrator at a comms service provider with 11-50 employees
We are not satisfied with technical support. We've had a lot of problems with them not being able to solve our issues. View full review »
Aaron Venson
CTO at SEV Technologies LLC
The technical support has been good. View full review »
Find out what your peers are saying about Juniper, pfSense, Fortinet and others in Firewalls. Updated: June 2020.
426,617 professionals have used our research since 2012.