K2 blackpearl Room for Improvement

Manager at a tech services company with 51-200 employees
It didn't calculate the designs I needed. If a customer doesn't know what to do with the BPM tool, then they won't know how to start using the tool. It is very flexible because you can design your own main forms, but if there were some templates according to your market, it would be more useful for a new customer. That would make K2 more user-friendly and easier to use. Perhaps they may add some different holdings, and if you carry a file which uses either shape, you can handle the document. That's not our preferred method to manage software. Perhaps they could add a simple archiving function in the software. That would be very useful. View full review »
Shaikh Akhtar
Lead Technical Architect at a pharma/biotech company with 10,001+ employees
The SmartForms need to be simplified so that the non-expert, business users can make use of them without coding. That will help a lot. I would also like to see the BPM features from Pega implemented, that have to do with the implementation of AI and the robotics. The AI should be able to learn inside the platform so that it adds intelligence to the tool itself. That way, it can handle the things that are being taken care of by external entities. It will first learn how to handle new events, and then handle them by itself in the future. View full review »
Find out what your peers are saying about K2, Nintex, IBM and others in Business Process Management. Updated: December 2019.
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