KANA Enterprise Competitors and Alternatives 2019

Get our free report covering Salesforce, SAP, and other competitors of KANA Enterprise. Updated: February 2019.
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Read reviews of KANA Enterprise competitors and alternatives

ColinCampbell
Consultant
Consultant at a tech services company with 51-200 employees
Mar 23 2017

What is most valuable?

I originally started using RightNow as an email management and knowledge management system, though the true value is providing a 360-degree view of… more»

How has it helped my organization?

When I initially started using it, it was for a travel company at the same time as bad weather closed the major airports in the south of England… more»

What needs improvement?

Upgrade and development process: There are some aspects which have been requested for years but are slow to take into the development path (or are… more»

What's my experience with pricing, setup cost, and licensing?

Named-user licences are cheaper, though a concurrent licence will be more appropriate if you have a large number of users who log in on a shift… more»

If you previously used a different solution, which one did you use and why did you switch?

In the past, I have used KANA (pre-2002) & CosmoCall.
Get our free report covering Salesforce, SAP, and other competitors of KANA Enterprise. Updated: February 2019.
316,473 professionals have used our research since 2012.

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