KANA Enterprise Competitors and Alternatives

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Consultant at a tech services company with 51-200 employees
Mar 23 2017

What is most valuable?

I originally started using RightNow as an email management and knowledge management system, though the true value is providing a 360-degree view... more»

How has it helped my organization?

When I initially started using it, it was for a travel company at the same time as bad weather closed the major airports in the south of... more»

What needs improvement?

Upgrade and development process: There are some aspects which have been requested for years but are slow to take into the development path (or... more»

What's my experience with pricing, setup cost, and licensing?

Named-user licences are cheaper, though a concurrent licence will be more appropriate if you have a large number of users who log in on a shift... more»

Which solutions did we use previously?

In the past, I have used KANA (pre-2002) & CosmoCall.

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