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KaptureCRM OverviewUNIXBusinessApplication

What is KaptureCRM?

What is KaptureCRM?

Kapture CRM is a cloud-based end-to-end business automation platform. Within the unified cloud CRM platform, you can manage sales, customer service, and operations. The device-agnostic mobile app caters to both IOS and Android devices, enabling the entire teams to operate on a cloud-based platform. This allows you to streamline your on-the-field sales and retail operations within a single platform.

This allows you to combine the essential operations within a single platform. By combining the sales and customer service operations, you can aggregate the essential data surrounding the business operations. This enables you to generate reports that lets you make quicker and effective business decisions.

Kapture CRM works-on understanding the present bottle-necks and challenges of different industry verticals. This enables our developers to come up with custom workflows for each specific industry vertical. This allows you to systematically improve the business functionality and utility for each industry.  In this way, each business would be handling the most efficient form of their business.

Kapture CRM has been widely adapted by multiple brands across different industy verticals. This includes 500+ leading brands across the globe such as Bahamas Paradise, Big basket, Manipal, hospitals and many more.

KaptureCRM Customers

Nirmal, Sarovar, Royal Orchid, Hard Rock Cafe, Jaype Group, Manipal Hospitals, BNP Paribas, Jabong, Big Basket, Hotstar, Quikr, Killer

KaptureCRM Video

Archived KaptureCRM Reviews (more than two years old)

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Mani Kandan
SEO Analyst at AMC Square IT Services
Real User
Leaderboard
The software can be easily accessed and operated with minimal training

Pros and Cons

  • "The software sends automated messages for customers' birthdays and anniversaries."
  • "The software can be easily accessed and operated with minimal training. All our employees are able to use the software without much practice."
  • "One or two leads may go missing due to downtime."
  • "While generating graphical representations, the software got hung."

What is our primary use case?

It provides seamless omnichannel support for easily identifying the source of leads which saves a lot of time.

Not many companies offer omnichannel support. 

How has it helped my organization?

The software sends automated messages for customers' birthdays and anniversaries. Our customers love it.

What is most valuable?

  • My company benefited from the sales analysis funnel which has given a beautiful visual representation of sales deal closures.
  • The software can be easily accessed and operated with minimal training. All our employees are able to use the software without much practice.

What needs improvement?

While generating graphical representations, the software got hung. The KaptureCRM customer support team was very helpful as they suggested it was a RAM issue, advising us to purchase a newer system.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

One or two leads may go missing due to downtime.

Disclosure: I am a real user, and this review is based on my own experience and opinions.