Kaseya VSA Benefits

Ben Blissett - PeerSpot reviewer
Principal at Affinity Technology Group

Kaseya VSA resulted in the loss of multiple clients and thousands of dollars throughout the endeavor. It also caused much additional undue stress with a third-party collector harassing us.

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Dan Watson - PeerSpot reviewer
IT Infrastructure/System Administrator at CNH Industrial Reman

VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months." 

This solution enables them to click a button and send us a ticket instead of waiting to see us or putting up with a problem. The most significant benefit for us is that anybody can instantly and effortlessly create a help desk ticket.

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MM
Automation Team Lead at a tech services company with 201-500 employees

I come from a couple of MSPs, and it is the most heavily used piece. It allows us to support end-users and address alerts for problems within the environment. It is basically our eyes and ears into the environment.

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Buyer's Guide
Kaseya VSA
March 2024
Learn what your peers think about Kaseya VSA. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
DD
Information Security Consultant - Security Operations Center (CISO) at USEZER

We can easily deploy agents to a bulk of devices, and we are able to manage devices remotely. We can easily get the required information. For example, if we want to get the serial number of a server, we can get that data with two or three clicks. This is the biggest benefit.

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MC
Team Lead at a tech services company with 51-200 employees

The product has allowed the company to provide faster service. If you're, for example, using something like TeamViewer, which is a different type of software, versus Kaseya, if it's deployed on the computer, it will be very fast and easy to do the same things with Kaseya compared to TeamViewer. That means there is higher customer satisfaction. When we do our jobs faster and more efficiently, the customer is happier.

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JM
Owner at Mencar Global Consulting SL

IT services for our customers.

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Buyer's Guide
Kaseya VSA
March 2024
Learn what your peers think about Kaseya VSA. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.