Mainly, I hope that somebody else gets a one-star review in front of them when they're making a decision so they don't have to go through the same mess that I did.

After being down for two weeks after a DDoS attack, and there were a lot of unhappy clients on our end. Due to this, maybe three or four customers decided to move away from us as we were unable to provide adequate support. Granted, they were customers we hadn't had for long and hadn't established long-term trust relationships with; however, we probably lost out on $25,000-$35,000 annually in contracts due to VSA's failure to perform.

I'd give it a two out of ten as their support always did endeavor to really help, even eventually escalating it all the way up to the chief engineer in England who, with his team and I, spent an hour on the phone with my demonstrating to him what was going on and his acknowledging and recognizing it. However, that's the only reason I wouldn't give it a one. It was a nightmarish year trying to get through it. It didn't help that it was in the middle of a pandemic. 

I understand that each case will be different. I would personally recommend VSA. There are many different pieces and modules that can be integrated into this. This would definitely be for a small to medium-sized or enterprise business, such as some of these home office businesses. I would not recommend this if there are less than ten computers in one location. There are probably cheaper items available for them that would serve them better. However, for an office with over a hundred users, multiple locations, and small IT tech teams, this has been an invaluable service for us to have.

I would rate Kaseya VSA a nine out of ten.

They do put a lot of things together. And they try to put everything on one portal, which is very convenient for the IT department because it allows them to see everything within the scope of one portal. I believe there is room for improvement in how they design their UI interface to make it more user-friendly. But, aside from that, everything has been great with them.

I'd rate Kaseya fairly high. Good functionality and seems to be improving all the time.

So, overall I would rate the solution a nine out of ten.

The tool is meant for customers looking to run an efficient service without employing an IT resource, which makes it a cheap resource, especially considering that I charge my customers for every device that I monitor and manage in their environment. The tool operates at a fraction of the cost when compared to the monetary resources needed to employ a full-time person.

I rate the overall solution a ten out of ten.

I rate Kaseya VSA six out of 10.

You have to log in to a portal. I have an overview of all the devices and a brief view of the system malfunctions. With Kaseya VSA, what you see is what you get for that price. The solution saves me a lot of time by allowing me to help people remotely. It's very easy to add new devices via remote without disturbing the person.

Overall, I rate the solution a seven out of ten.

I would rate this solution as a nine out of ten.

I would rate this solution a nine out of ten.

We use the solution internally, deployed to our own workstations as well as with our customers. There would be times while working on something where I would encounter an issue, and a network engineer could remote to my system to help get a solution quicker. We also use the solution for our own inventory management.
I would recommend Kaseya to any MSP, because their product is a little ahead of the innovation curve compared to the competitors.  
The ability to quickly onboard clients is phenomenal. I feel that compared to its competitors, the solution is not as complicated. You log into the portal, create an organization depending on the client, create an installer, throw it on the domain controller and let the software work for you.

I'm a direct end-user of the solution. We're just customers.

We're using the latest version of the solution.

In general, I would rate the solution at an eight out of ten. Thus far, we are quite satisfied with the product's capabilities overall.

I would rate Kaseya VSA an eight out of ten.

I rate Kaseya VSA a ten out of ten.

Make sure that the software features fit your needs. There are numerous options on the market and they all have very slick presentations but you really need to ensure that the software is right for you. 

I rate this solution eight out of 10. 

I would advise others to definitely do onsite or virtual demos, and make sure they are asking about everything. They should make sure to get a demo of the product doing what they are planning to use VSA for. This way they can see how much work is going to go into implementation.

I would rate Kaseya VSA an eight out of ten.

Those planning to buy the solution shouldn't expect quick support. It is the best solution for patch management and its ability to provide control remotely to its users. Kaseya does provide an update on the solution.

Kaseya VSA is not the perfect solution, and I know that there are no perfect solutions.

I rate the overall solution an eight out of ten.

I would advise others to leverage their professional services. We've used them while doing some migrations from one piece of hardware to another. They're very good. They're very thorough. They do take the additional time to sit down with you and lay the plan out. 

It was early 2020 when we were migrating from an old piece of hardware to a new one, and we had to move the database and everything over. We engaged their professional services. They were very helpful, and it went very smoothly. I was really happy with the product plan.

I would rate it a seven out of 10.

I would rate it an eight out of 10. It is a good product. All features are useful and user-friendly, but security is our main concern.

My advice for those using it is to have a minimum understanding of what they need from the tool. Learning about the tool through training videos is essential. It's not just a remote support tool. It also includes IT and security aspects. Regularly going through updates and training videos is crucial for effective usage. Overall, I rate the solution a nine out of ten.

Remote control used to see more functionality until Kaseya was hacked about two years ago. You could connect to the C: drive of a machine. It could open up an explorer window, which was quite handy.

I rate Kaseya's VSA a nine out of ten.

My advice to others wanting to implement Kaseya VSA is they should go to Kaseya University or have some form of administrative knowledge sessions. This way they will be able to use the tool properly and receive the full benefit of it. You need some training on how to use it because it could be overwhelming sometimes. I would recommend others to use the solution.

I rate Kaseya VSA an eight out of ten.

If someone can afford the solution, I would recommend it to them. Overall, I rate the product a five out of ten.

My company was a customer of Kaseya.

I'd rate the solution at an eight out of ten. 

Kaseya is more beneficial if you really have all of these machines and you need to manage your servers, you need to set up automatic patching for scripts to run or something like that. 

Whether it would work for others depends on the business. For some, I would assume it's not going to be worth the price. If you just need a remote connection, you can just go to TeamViewer or something similar. If you need automatic patching, you want to have this access, instant access, background access to the user's computers, so that you can check what's happening, basically without the user knowing, it's very, very good for that. At the end of the day, it depends on the scale of the business and business needs.

I have not tried automating any of the processes, although I have watched some videos and it seems to be straightforward.

My advice for anybody who is considering Kaseya VSA is to run a proof of concept first so that they have a fair idea of what they're going into.

Overall, I think that it is a good product and I may just have to better find my way around it.

I would rate this solution a seven out of ten.

I've been pretty impressed with it so far. It is a good system. It is fairly intuitive.  You just have to learn it. It has a pretty good learning curve, and you need to spend the time to really get to know the system well.

I would rate it a nine out of ten. It is pretty good.

This is a good solution and we like the group of people at Kaseya. The product is quite affordable compared to other RMM solutions on the market and we only have a few complaints.

On-call support, for example, would make for a very big improvement. Whenever someone has an issue, we can just directly call the number and speak with a technical person who can help us at that very moment. They would be able to take over your system on that very call, for example. Ideally, the reporting will also be improved.

The suitability of this solution depends on the need. For example, if you want to monitor your Linux environment and Linux services then the configuration is more difficult. That said, if you are using the PRTG Network Monitor or NinjaRMM then you cannot monitor Linux services. Ultimately, it depends on the use case.

I would rate this solution a seven out of ten.

Before implementing Kaseya VSA, I'd recommend reviewing the white papers and data sheets that Kaseya has produced and requesting a demo so you can review and utilize what the solution has and can produce in your environment. I would give Kaseya VSA a rating of eight out of ten.

We used to use the on-premises deployment model, but we have since moved to the cloud.

I would rate the solution eight out of ten.

I can still recommend this product. It'll help do technical tasks like remote control, patching, monitoring, audit, or inventory. You can also monitor devices in the production or the company's environment. But it's not a perfect solution.

On a scale from one to ten, I would give Kaseya VSA an eight.

I would rate this solution a seven out of ten.